Trusted Agent profile · Helensburgh
★★★★★
232 reviews across 2 platforms
20 Colquhoun Square, Helensburgh, G84 8AD, G84 8AD
Part of Allen & Harris, see every office.
Allen & Harris's office in Helensburgh, at 20 Colquhoun Square, is rated 2.9 out of 5 across 232 reviews on two platforms, including 35 Google reviews rated 4.5.
Every review we hold for the Helensburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotI purchased a house with Allen and…
I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.
1/5
TrustpilotDon't trust Allen & Harris!
Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.
5/5
TrustpilotRob Watson was very accommodating
Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!
5/5
TrustpilotKate n Katie were fabulous house sold first day
Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.
4/5
GoogleStill searching for the perfect property. Would prefer more filters.
Many thanks for your feedback which I have passed onto the branch. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotVery Bad Experience
On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.
5/5
GoogleI used Allen & Harris for buying and selling. Mark, Trish & Chloe in the Helensburgh branch were superb. Very professional and met all demands and needs. Kept me In the loop on every aspect, would not go elsewhere. Brogan Mackay Mortage consultant. Absolutely Brilliant, went above and beyond to ensure we secured the right mortgage for us. Very responsive to emails, very professional recommend to use 100%.
5/5
TrustpilotCoped with the seller from hell
A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!
5/5
TrustpilotAbove and beyond expectations
I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.
5/5
GoogleAn OUTSTANDING team. HIGHLY recommended. High standards of professionalism and empathic interaction. I have no regrets inviting Mark to market our property. Due to circumstances beyond our control Mark sold out property twice, each time within 1 week, at "over the asking price". To anyone considering selling their property I would recommend Allen and Harris with any hesitation. They are the best estate agent I have experienced over a 50 year span of moving home.
4/5
GoogleColquhoun Square is blossoming
1/5
TrustpilotTerrible Service
When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.
1/5
TrustpilotThey are scammers
They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone. You let people pay a holding fee then tell them no and keep their money.Please don’t go for them. Scammers
1/5
TrustpilotAccess denied: Wrong Keys
I booked a viewing of a property at Auchinleck, East Ayrshire at 2pm on Wednesday 9th February. Estate agent appeared five minutes late with the wrong keys; access to the property was not possible. The person blamed a colleague for giving her the wrong keys. Performance of Allen and Harris deemed unprofessional. One star rating not deserved.
1/5
TrustpilotAvoid this Company like COVID -19
I made a offer and it was accepted by the Agency in Southmead but after few days they say they Received another offer and my offer is invalid and they known the Rules and according to them the Buyer (myself)is not a Costumer for them Very very bad Costumer service Stay away from this Company for buying or for selling
1/5
TrustpilotVery unprofessional
Very unprofessional. I strongly suspect they sold their clients' ID information. Do not trust them with any ID documents and avoid at all costs!
1/5
TrustpilotTerrible company
Terrible company, refusing to organise viewings because we refuse to register with full details, no estate agent is a member of any professional governing body, so why trust them with your personal data, i asked them to sign an NDA agreement, they refused to sign, knowing this, i now know they would sell and abuse my personal infromation, Avoid!!
1/5
TrustpilotIs the worst experience ever
Is the worst experience ever , bad communication, manipulation, on the advertising was a no chain , after signing the contract and paying servy, lower ecc, I been told chain on hold , called 100 times no answer back , not at all serious, deserve minus star , avoid if you can ,con agency
5/5
GoogleBest estate agents in town, honest, punctual and polite
Hi, thank you so much for the 5* review of our Allen and Harris branch! It's great to hear that the team have been helpful, friendly & efficient! We wish you all the best for the rest of your sale.
5/5
TrustpilotAbsolutely Excellent service
Absolutely Excellent service, within 2 weeks of going in to ask to find a flat to rent have moved in and very happy with them
1/5
TrustpilotAllen & Harris Albany Road- rubbish
Allen & Harris Albany Road, cant valuate houses. Most lower priced houses all Standard £160,000 despite condition of property. Not good if your selling immaculate house, and same price as one that needs totally renovating in same/similar area. Insulting to selkers of nice properties
5/5
TrustpilotReally lovely staff with great customer…
Really lovely staff with great customer service. Very good communication over email and the phone. Bought my first home through them and I couldn’t have asked for a better experience
1/5
TrustpilotAwful state agents
Awful state agents. They are so greedy and racist. They never gave back our deposit fee.
5/5
GoogleExcellent service 👍 …
Thank you so much for taking the time to leave us a five-star review.
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