Harrigan Lettings & Property Lightworks reviews in Hednesford

★★★★★ 1/5

Google

It's not surprising to see the only other review is also a 1*. After my partner leaving the rental property he had realised that he had left a box with personal belongings in the loft. Admittedly this was a little while later, however the disappointing thing is that when he rang the office to be told that the new occupant had rang to inform that something had been left and he advised them to simply throw the box away. All this would of taken was a common courtesy call to say something had been left. I'm sure if Harrigans were owed money, a call most definitely would have been made. Yes my partner forgot to pack them, this we understand but the upsetting thing is how harrigans were informed and chose not to contact with no consideration at all. Customer service at its best!!!!

Amy · 7 July 2019

★★★★★ 1/5

Facebook

One star is too much, I would prefer to give 0 as this company is absolutely terrible. I have made multiple calls for two weeks to report the water in our apartment being freezing cold. I was told to read the manual and change the settings on the boiler; as I am not a plumber I was unable to repair the problem alone. My calls were ignored, a workman arrived to sort this out however shortly after we were advised there was no problem yet our water was still freezing. I was then told this was because too many people were showering; this is hard to believe as even the first shower is freezing. I should also have the option to clean myself regardless of how many showers have been taken that day. I was also told to alter the settings on the boiler daily until it is sorted, i don't see this as a reasonable ongoing plan. I will be reporting this to the owner of this property and advising them of what a terrible agency they are paying for. There is absolutely no customer service and yet again it is late on a Friday night and I have had to wash in freezing cold water. For the first two weeks I have tried to understand and cooperate but now I am disgusted. If this is not sorted as a matter of urgency I will be cancelling my rent standing order payment until someone decides to help us !

Roberto · 13 October 2018

★★★★★ 1/5

Google

No good at all can never get hold of anybody via mobile or landline and the times I actually did get through on the phone I mentioned you need to sort that out because what if we’re calling for an emergency and you don’t answer and I even turn up at the office to give our notice in writing and there’s nobody there not even a letterbox on the door and it said appointments only with the mobile and landline displayed on the door and I’m like how on earth can we make appointments when you don’t answer your phone and most of the time the phone calls don’t returned so I would highly not recommend at all unless you want a nightmare of a time making phone calls or postponed appointments how that business is still running I’ll never know

Daniel · 16 April 2024

★★★★★ 5/5

Facebook

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Happiness · 2 September 2023

★★★★★ 5/5

Google

Wow couldn’t recommend this agent enough. Chad went above and beyond for me and made the process of me moving in so easy. Very knowledgeable. Did a great job at keeping in touch and keeping me well informed of what's going on. Very friendly service and professional as always x x

Elena · 14 April 2021

★★★★★ 1/5

Google

Absolutely do not use this Lettings agency. I do not know what has happened to them but as a Landlord you expect them to manage your property in a professional manner. However, they ignore your phone calls and ignore your emails. The office is always closed and you have to call them to arrange an appointment, which is ok if they answer the call or email. We have had a few issues with them over the past couple of years and we have just removed our second property from their listing

TRACY · 17 April 2023

★★★★★ 5/5

Google

Chad was our estate agent for a rental for the past two years (We've just moved). Throughout he has been really lovely to deal with. Super quick to respond, honest and upfront. We felt we were always in good hands. Deffo would recommend!

Nicole · 17 April 2021

★★★★★ 5/5

Google

I would happily recommend this letting agent to all friends and family. Chad was very professional and friendly throughout the process and everything was smooth sailing!

Luke · 17 April 2022

★★★★★ 1/5

Google

If I could give them a minus five rating I surely would. First appointment cancelled due to the decorators having the keys. The second cancelled just as we arrived, a 20 mile round trip from where we live now. Their only concern was if we could rebook for tomorrow at the same time. Actions endemic in an industry where all they are after are their fees. I wouldn't use these if they were the last company on God's green earth. I would rather live in a tent.

Mick · 7 July 2018

★★★★★ 1/5

Facebook

The place is a joke. We had an appointment to view a property. This was cancelled because the decorators apparently had the key. The second appointment on another day to see the same property and just five minutes away from the property the called to cancel on us again. The excuse being that the person with the key was stuck in traffic coming back from London. The end result was a twenty mile round trip for nothing. As far as I am aware an appointment means that the agent is actually going to be there. It seems that this company is blissfully unaware of that fact. The only reason I have rated them at one star is that there are no negative alternatives. Personally I would rather live in a yurt in a cowfield before trying to use them again.

Mick · 17 May 2018

★★★★★ 5/5

Google

Chad was absolutely fantastic yesterday at the viewing, he had extensive knowledge of the property and all the details involved, he is a credit to your team.

Jade · 22 May 2020

★★★★★ 5/5

Google

Chad has been so helpful and knowledgeable throughout the whole process. He has been friendly and professional. Will definitely recommend this letting agent.

Chanelle · 14 April 2021

★★★★★ 5/5

Google

Harrigan have been absolutely amazing, we moved into a property and they were with us every step of the way! And now we are moving to another one of their properties, again, staff have been dedicated and made us aware of everything we need to know. Highly recommend this letting agency .

Rachael · 17 April 2023

★★★★★ 5/5

Google

Harrigan have been absolutely amazing, we moved into a property and they were with us every step of the way! And now we are moving to another one of their properties, again, staff have been dedicated and made us aware of everything we need to know. Highly recommend this letting agency .

Rachael · 6 February 2023

★★★★★ 5/5

Google

Amazing service the staff were so friendly , made the process so much easier, will be recommending to any of our friends moving forward.

Steffan · 6 July 2021

★★★★★ 5/5

Google

Fantastic people helped me a lot good with repairs

Dave · 17 April 2023

★★★★★ 5/5

Google

Amazing service the staff were so friendly , made the process so much easier, will be recommending to any of our friends moving forward.

S · 22 May 2021

★★★★★ 5/5

Google

Very professional but at the same time friendly. They put you at ease with their knowledge. Nothing is too much trouble. 5 stars.

Samantha · 22 May 2021

★★★★★ 5/5

Google

I found the staff very helpful, and professional. A good job at very reasonable price.

Nicholas · 23 May 2019

★★★★★ 5/5

Facebook

Excellent landlord, particularly if you are looking for “value for money” quality housing.

Laura · 15 October 2018

★★★★★ 5/5

Facebook

Fantastic service from the Harrigan team. Couldn’t recommend enough 😍

Jayne · 15 August 2019

★★★★★ 5/5

Facebook

Professional, great people to do business with. Highly recommended..

Winni · 15 January 2019

★★★★★ 5/5

Google

Professional, great, dedicated service and attention. Highly recommended.

Winni · 23 May 2019

★★★★★ 5/5

Facebook

Reliable great response whenever I’ve had a problem

Sharnie · 15 October 2018