MGY Heath reviews

★★★★★ 5/5

Google

Super impressed with this estate agent. Normally there are lots of flaws that bug me with company processes but genuinely this has been faultless and we've actually been impressed with features they offer. They have an automatic notification system which tells you when bookings are scheduled, then a feedback system after the booking. After a month they also send you analytics on how you're doing on rightmove. Luca was very busy doing regular viewings and got us a great result from doing so, very personable. Also gave consistent feedback on what the viewers thought which was useful for knowing the pros and cons of the property. So we had a chance to make amendments if we wanted. Also helped us to know whether there was any serious leads or not. We gave the company the keys and didn't visit the property at all during the viewing process. They were trustworthy and kept it in same condition it was left. Overall, its been a great experience using this company. All the staff members we dealt with (5) were efficient, friendly and easy to navigate with. They've helped create a smooth process from start to finish, which is hard when theres high stakes as you're selling the most expensive thing you own and love. Our property sold in a month and a half, we had listed it at slightly more than their highest estimate and achieved what they had originally estimated, which was more than another local company had valued (PA). The pics/vids/bio they did looked great, house looked better than I'd ever seen it. Took screenshots just so I can remember it looking so nice Definitely recommend.

C · 14 January 2026

★★★★★ 2/5

Google

Mel was very kind and I can’t fault her service. Unfortunately they seem to work with some really difficult landlords. Made me drive all the way from london to Cardiff to view a property which I had paid a deposit for. Despite seeing the property virtually I was told the landlord was keen to make me view it in person. Everything was fine and I filled in all the paperwork just to be told a week later that the landlord pulled out for an unknown reason. They did however promptly refund the deposit. Just a shame I wasted so much time and effort for nothing.

Raheeb · 29 January 2024

★★★★★ 2/5

Google

Mel was very kind and I can’t fault her service. Unfortunately they seem to work with some really difficult landlords. Made me drive all the way from london to Cardiff to view a property which I had paid a deposit for. Despite seeing the property virtually I was told the landlord was keen to make me view it in person. Everything was fine and I filled in all the paperwork just to be told a week later that the landlord pulled out for an unknown reason. They did however promptly refund the deposit. Just a shame I wasted so much time and effort for nothing.

Raz · 13 January 2024

★★★★★ 5/5

Google

We had a great experience here. Steph, Meriel, Kath, and Amelia were all fantastic - friendly, professional, and always quick to respond (same day). They made the whole process much less stressful and were a pleasure to deal with from start to finish. Would definitely recommend.

Thomas · 14 June 2025

★★★★★ 5/5

Google

Steph Evans from MGY went above and beyond while overseeing the sale of our next property. Steph was extremely proactive and followed up enquiries both up and down the chain to make sure the sale went through on our purchase. I cannot recommend her enough to people. First class service.

Mathew · 14 January 2026

★★★★★ 5/5

Google

Luca was amazing! So kind and genuine, a real help with all our questions on back to back viewings!

Elliot · 14 December 2025

★★★★★ 5/5

Google

I dealt with Steph at the Heath office. She was outstanding throughout the whole process. She kept in regular communication with me, was proactive and worked extremely hard in getting the sale of my house over the line. I cannot thank her enough.

Alex · 1 April 2025

★★★★★ 5/5

Google

Luca showed us around a property. He was knowledgable and really helpful. Would highly recommend - Thanks Luca

W · 14 November 2025

★★★★★ 5/5

Google

We have just purchased what we hope is our forever home from MGY. We had nothing but a pleasant experience buying through MGY and do regret not selling with them too (but we live and we learn of course). Steph, Meriel and Nicky were always on the ball and they would respond very quickly to any queries. They really helped us in getting our offer accepted which we were very appreciative of. We were then allowed to go and re visit the property once our offer had been accepted which was exciting, and Steph again was lovely throughout both viewings. The buying process was extremely stressful but at all times felt MGY were competent and trustworthy. To top it all off we had 4 lovely MGY cupcakes when I picked up the keys which I thought was a nice touch and unexpected. 5*PositiveResponsiveness, Quality, Professionalism

Megan · 26 October 2021

★★★★★ 5/5

Google

I cannot thank Steph and the team enough with the support they provided in securing the sale of my property, they're always on hand and Steph went above and beyond to ensure we completed! I look forward to working with the team again in the future!

Rob · 14 September 2025

★★★★★ 5/5

Google

Such a friendly team that makes selling your house easy. Always available to contact to answer any queries or questions. We recieved outstanding service and professional advice. I would highly reccomend MGY. This was our second move and we wish we used MGY the first time around. They are very honest and realistic with you and that makes good grounding from the start. Not once did i have a problem getting through to them. Thank you to Steph, Meriel and the Team at MGY (Heath)PositiveResponsiveness, Quality, Professionalism

Nicholas · 26 October 2020

★★★★★ 5/5

Google

We had a really difficult move. Sitting right in the middle of a long chain Steph and Meriel were fantastic at keeping things moving where other estate agents and solicitors were failing to grasp the urgency of the situation. They were always positive and ensured that communication lines were kept open with both the relevant agents and solicitors. It also seemed to me that they genuinely cared about their customer and making sure our much wanted move took place. I would highly recommend MGY Heath if you're thinking of selling your house!

Ian · 7 June 2020

★★★★★ 2/5

Google

Mel was very kind and I can’t fault her service. Unfortunately they seem to work with some really difficult landlords. Made me drive all the way from london to Cardiff to view a property which I had paid a deposit for. Despite seeing the …

Raheeb · 14 April 2024

★★★★★ 5/5

Google

Meriel was fabulous at showing me around the property I purchased and continued to be of assistance throughout the sale. I had repeat visits to the property for measurements and she was always so helpful and happy to assist. 🙏 …

Becky · 2 May 2024

★★★★★ 5/5

Google

Really great service at MGY - highly recommended. Steph and Amelia were brilliant, both of them went above and beyond. Now we’d only use MGY for a future sale

Nat · 14 September 2025

★★★★★ 5/5

Google

Recently viewed a property to rent throught Mel. Mel was helpful and informative. Although the deal was not made due to landlord preference, Mel was professional to let me realize the progress.

Aray · 2 May 2024

★★★★★ 5/5

Google

The whole team at MGY were great , kept up to date with feedback always gave us plenty of notice of visits with supporting e mails would highly recommend

Cath · 14 December 2025

★★★★★ 5/5

Google

Steph and the team at MGY could not have done a better job of selling my house. The whole team were an absolute pleasure to deal with I was always kept in the loop. The team ensured that the sale was completed within the agreed time frame and I cannot recommend MGY enough 👏🏼👏🏼👏🏼 …

Ross · 7 June 2021

★★★★★ 5/5

Google

The team at MGY were absolutely brilliant in helping me purchase my first house. From the first initial viewing, right through to post completion, they were there every step of the way. They were always on hand to answer questions & queries …

Phil · 14 April 2025

★★★★★ 5/5

Google

Wonderful experience with Luca. Professional, friendly and informative. Would highly recommend. Thankyou so much.

Alison · 14 December 2025

★★★★★ 5/5

Google

Wanted to show our massive appreciation to MGY Birchgrove who helped us buy our first house. We started looking during the COVID 19 pandemic, so got caught up in the craziness of the housing market. After getting all our information, mortgage and details together, we emailed Steph and told her that we were finally ready to get going and wanted to make a real effort in finding a property. We gave her the full requirements and within a matter of weeks managed to find us a house that fits everything. We were lucky enough to have Steph negotiate on our behalf directly with the sellers and managed to purchase the property off market. Thanks to everyone at MGY Birchgrove.

Jason · 12 July 2022

★★★★★ 5/5

Google

The best letting agents I have ever been with. Very professional and Suzanne Mackenzie made the moving house process as stress free as possible. Highly recommend their services.

Candice · 7 June 2022

★★★★★ 5/5

Google

They couldn't have been more helpful or more friendly throughout the whole process. Great communication, always quick to respond to emails, and phone calls. Especially when we were viewing properties we noticed a marked difference between MGY and others where we found some estate agents hard to contact, or they would repeatedly ring to try and show us other houses even after we'd asked them to stop. MGY nailed it. Even to the point we collected keys, they surprised us with cupcakes upon collection. Totally unrivalled experience for purchasing a property in Cardiff. Thank you so much.

Louis · 7 June 2021

★★★★★ 5/5

Google

We sold our house with MGY and ended up buying a house through them as well. The service was brilliant from start to finish, any updates were fed back to us straight away which took a load off my mind - was fab to have one less thing to worry about and we were confident we were in safe hands from the offset! Massive thank you, especially to Steph and Meriel who were amazing throughout.

Ellie · 8 June 2019