Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible experience
Terrible agency, the agents aren’t professionals at all. After 10years of renting places all over the UK, never had such a bad experience than this one with Savills, with whom I worked for the first time. Do NOT go through them.
Karl · 13 April 2019
Agent replied · 22 October 2024
Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
★★★★★ 5/5
TrustpilotSavills were entrusted to sell my…
Savills were entrusted to sell my house. They went about the whole process very professionally, courteously and with great application. They were knowledgeable and gave relevant advice as required.
Harry · 30 March 2022
Agent replied · 22 October 2024
Thank you for your kind words. We are delighted to have been able to help with the sale of your house. Regards,The Savills Team
★★★★★ 5/5
TrustpilotGreat experience with Savills
Great experience with Savills and Michael Churchill especially, who found us the perfect house and was incredibly helpful all the way through the process. Five stars to Savills and to Mike. Thank you so much.
David · 10 March 2021
Agent replied · 22 October 2024
Hi David, itwas my pleasure. I really appreciate you taking the time to review, and wish you all the best for the future!Regards, Mike
★★★★★ 1/5
TrustpilotThey NEVER replied to all the emails I…
They NEVER replied to all the emails I ever sent them.. they are really unprofessional
Andrea · 4 August 2023
Agent replied · 22 October 2024
Hi Andrea, we are sorry to hear this and hope you can provide us with more information so we can ensure contact. Please email socialmedia@savills.com with further detail and we can resolve.
★★★★★ 5/5
TrustpilotSavills are a fantastic company to work…
Savills are a fantastic company to work with and I have a fantastic relationship with their Associate, Anjanee Kotecha. She values her tenants and clients alike and is always willing to go above and beyond for them.
Emma · 21 July 2020
Agent replied · 22 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
GoogleOur purchase came about mainly because of Hannah's tireless efforts. She created an energy in the process that is beyond what you can expect. Thanks also to the rest of the team, for very professional work.
Stig · 25 October 2020
Agent replied · 24 October 2024
What a wonderful review, thank you. I know the team will be delighted.
★★★★★ 5/5
GoogleHannah at Savills did a great job of keeping us informed of each twist and turn throughout our (rather protracted) house purchase in Lindfield. The welcome hamper was a lovely touch when we finally moved in!
Charlie · 25 October 2020
Agent replied · 24 October 2024
Great to hear we looked after you and enjoyed the hamper. Many thanks for the 5* review.
★★★★★ 5/5
GoogleWe are really happy with the service provided by Mark Taylor & his team. They really helped us in buying property and answering all our queries. Very professional and transparent team. Once again thanks a lot Mark & Co.
Jithendra · 26 October 2019
Agent replied · 24 October 2024
We really appreciate the 5* review and your kind words. Thank you.
★★★★★ 5/5
GoogleA professional and painless process selling our house. The whole team contributed to our successful sale and they couldn't have tried harder to find us a house to buy. Sadly, they didn't succeed in finding us a house and the experience we had buying through another premier agent baldly illustrated just how good Savills in Haywards Heath are. Thank you to all on our most recent sale and on previous purchases.
Tony · 26 October 2019
★★★★★ 5/5
TrustpilotThanks to Savills and Fiona Wither for managing our property
We've been working with Savills for the past three years to let out and manage an apartment rental. They've always been quick to respond and get maintenance issues sorted quickly and have prevented us from having any issue with the tenants. Really appreciate the help.
Divya · 18 September 2023
★★★★★ 5/5
TrustpilotThat's really reliable service
I had a problem with floor heating and thanks to my property manager Monique Thanks to her all problem were sorted out
Taisiya · 20 December 2022
Agent replied · 22 October 2024
Thank you so much for your review, Taisiya, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Monique
★★★★★ 5/5
TrustpilotRental search
We dealt mainly with Paige Ford, who was incredibly helpful with our rental search. Clear communications, responsive and friendly. Excellent service all the way through. Thank you
Ruth · 23 May 2022
Agent replied · 22 October 2024
Thank you for your kind words, Ruth. It was my absolute pleasure!Regards,Paige
★★★★★ 5/5
TrustpilotVery efficient service
Very efficient service from the vendor’s agent (Sophie Norris), responsive and helpful and good at coordinating and moving things along from offer stage to completion.
Recent · 8 August 2022
Agent replied · 22 October 2024
I really appreciate your kind review, and very happy to have helped.Regards,Sophie
★★★★★ 5/5
TrustpilotA great experience working with Sophia…
A great experience working with Sophia at Savills in Marlow. She was very attentive and professional and the sale has progressed seamlessly
Rebecca · 1 December 2022
Agent replied · 22 October 2024
Thanks for the kind review, Rebecca - it was my pleasure, and wish you all the best!Regards,Sophia
★★★★★ 5/5
GoogleVery impressive team work with excellent communication. Liked their appraisals and the fact that they were prominent locally and further afield. Brought in a good number of viewers and helped us to complete on time..
Carola · 25 October 2020
Agent replied · 24 October 2024
Great to read you had such a positive experience with us and thanks for the 5* review.
★★★★★ 2/5
TrustpilotAll for the landlord
Nothing too unexpected but I was in a 2-year contract where Savills was managing the flat and they always gave priority to the landlord.
Markus · 19 August 2022
Agent replied · 22 October 2024
We are sorry to hear about your experience. We take feedback extremely seriously; if you’d like to, please send further details to socialmedia@savills.com so we can investigate.
★★★★★ 1/5
TrustpilotWe’ve never been treated so badly as…
We’ve never been treated so badly as tenants. And we have friends we know who have used savills in other areas and have had the same bad service. We are in the cotswolds managed by Victoria pouncey from savills.
Megan · 15 November 2018
Agent replied · 22 October 2024
We're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
★★★★★ 1/5
TrustpilotAlways extremely slow at getting back…
Always extremely slow at getting back to customer needs. It has been 5 months dealing with them, and every time when they say 'come back to you shortly' it meant at least 1 month. Terrible services, irresponsive team, evasive.
Adam · 18 October 2018
Agent replied · 22 October 2024
Hi Adam, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
★★★★★ 5/5
GoogleThank you Hannah and team at Haywards Heath for your attentive service! It has been a pleasure to sell with you.
Roz · 26 October 2019
★★★★★ 1/5
TrustpilotThey failed to take action after I…
They failed to take action after I complained about inappropriate behaviours of the building service manager on-site. They also advertised a property with services that residents do not have access to.
Christopher · 28 June 2021
Agent replied · 22 October 2024
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
★★★★★ 5/5
GoogleOutstanding customer service. Always ready to help and delivered on every promise while demonstrating that they really knew the market inside out
Adrian · 10 October 2022
Agent replied · 24 October 2024
What a great review, thank you. Rohan and the team will be so pleased to hear you had such a positive experience.
★★★★★ 5/5
TrustpilotSale of family home.
Savills handled the sale of our family home after the death of my father. Very professional service and communication throughout the process was faultless. Highly recommended.
Simon · 13 April 2022
Agent replied · 22 October 2024
Thank you for taking the time to share a review. We are pleased to have been able to help you through such a difficult time and wish you the best for the future.Regards,The Savills Team
★★★★★ 5/5
TrustpilotSavills exceeded our already high expectations
Excellent service from Savills. Their experience, professionalism, understanding and support exceeded my already high expectations. I have no hesitancy in recommending Savills and would certainly use them again.
Sue · 28 December 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. We take great pride in providing excellent customer service and are glad that we were able to assist you. Regards,The Savills Team
★★★★★ 1/5
TrustpilotThieves, liars and cheats
Thieves, liars and cheats, like all estate agents. Agree to sell a house to you then a month later take an higher offer, agree the offer and don’t even consult you; just tell you you’ve lost it.
Andrew · 4 September 2019
Agent replied · 22 October 2024
Hi Andrew, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
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