Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEfficient Service and Communication…
Kristina was very efficient at getting my rental paperwork sorted and finalizing the lease. As an international student/tenant doing everything online remotely (and being unfamiliar with the UK rental system!), she was very helpful and patient as she took me through the process. I'd highly recommend Savills for rentals.
Ms · 20 March 2022
Agent replied · 22 October 2024
Thank you for your kind feedback. Moving abroad can be very stressful so I am glad I could help you throughout the process. Please get in touch with any further questions.Regards,Kristina
★★★★★ 5/5
TrustpilotWe had careful guidance from the start…
We had careful guidance from the start as to how to improve the appearance of our home which after 34 years had been well lived in. Equally well thought through was the selling price and the filtering of genuine clients which resulted in offers from all but one of them. Can't fault Savills the whole way through.
Mrs · 17 December 2025
★★★★★ 5/5
TrustpilotEmily Robertson, Savills
Emily has been brilliant from start to finish with helping me purchase my first property at every step of the way. She’s always at the end of the phone to provide support, and is extremely knowledgable and personable. I genuinely couldn’t have asked for anybody better to be there for my first house purchase and I have no hesitation in recommending Emily to anybody who asks.
Gemma · 4 September 2023
★★★★★ 5/5
TrustpilotHarriet was a total professional…
Harriet was a total professional throughout my whole purchasing process and i cannot recommend her or the overall Savills experience more. She was in frequent contact and a huge help in helping me complete during the lockdown! Thanks to her I have found my dream flat and cannot wait to move in - thanks you Harriet :) xxx
C · 15 April 2020
Agent replied · 22 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
★★★★★ 1/5
TrustpilotHorrible experience
Had Savills as an agent to buy a property in Goldhurst Terrace. Price was agreed with the seller, I paid the solicitor and agreed a mortgage, when they suddenly asked me to raise the price again.. apparently someone else came in with a higher bid after my offer was already accepted... Disastrous experience, untrustworthy agent..
David · 8 February 2021
Agent replied · 22 October 2024
We are very sorry to hear this, if you'd like please email further details to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
TrustpilotSavills
Savills, particularly Natalie Howlett-Clarke, were excellent during the process of buying our new house. She returned calls in a timely manner, maintained a dialogue with the vendors and when, as seems inevitable with a house move, a problem arose she kept a watchful eye on proceedings.
Christopher · 28 July 2022
Agent replied · 22 October 2024
Thank you Christopher, it was a real pleasure to work with you and wish you all the best in your new home!Regards,Natalie
★★★★★ 4/5
TrustpilotProfessional property management service
We found the property management and rental service by Savills to be efficient and professional and appreciated the prompt attention given by property manager Sam Ing.
David · 13 August 2026
★★★★★ 5/5
TrustpilotSold our house in Kingswood during a…
Sold our house in Kingswood during a challenging market in 2024. Extremely pleased with the support we got from Edward and David on the Savills team. The buyer came through the Savills network rather than Rightmove, which is one of the reasons in my view a national agent with the footprint that Savills has is worth the money
George · 3 December 2024
Agent replied · 29 December 2024
Thank you, George, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
★★★★★ 5/5
TrustpilotWe would not hesitate to recommend…
We would not hesitate to recommend Savills. Fiona, Sandra and Alicja were professional and efficient throughout. They provided an excellent service and advice, and made the sale of our property go smoothly and stress free.We would certainly use Savills again in the future.
Lyn · 21 November 2022
Agent replied · 22 October 2024
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Fiona, Sandra, Alicja & Savills team
★★★★★ 5/5
TrustpilotAlexa Butler was SO helpful
Alexa Butler was SO helpful. Imogen was an amazing point of contact and so helpful with quickly finding me properties to view. Alexa, who handled the viewings and the paperwork, was so quick, patient, and knowledgeable. I'm sure my 4 day turn around for my move wasn't easy, and Alexa handled it like a pro.
Kelly · 12 January 2021
Agent replied · 22 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotBecky Card - Savills - 5 stars
Becky and the team at Savills Tunbridge Wells did a fantastic job of selling our house in Pembury. Becky was always available for an update and was a pleasure to deal with throughout the sale process. We would have no hesitation in recommending Becky and the team at Savills
Ben · 19 February 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. Selling your home can be very stressful and I am glad to have been able to help you through the process.Regards,Becky
★★★★★ 4/5
TrustpilotHarriet Davis is so professional, constructive and positive. She also emotionally intelligent and understood the emotive impact of the process on us.
The estate agent, wonderful Harriet Davies was really positive and constructive.
Gaby · 13 November 2024
Agent replied · 29 December 2024
Thank you for taking the time to review our service, Gaby - feedback is always incredibly helpful.I’m delighted that we met your expectations.
★★★★★ 5/5
TrustpilotAmy was super helpful
Amy was super helpful, always answered our questions by return and went out of her way to check anything she didn't already know. A perfect sales woman who guided us smoothly through the whole process, Thank you Amy :-)
Fiona · 21 March 2023
Agent replied · 22 October 2024
Thank you for your lovely review, Fiona. It was a real pleasure being able to help you and wish you all the best!Regards,Amy
★★★★★ 5/5
TrustpilotMy thanks to Shan Elario.
I have always found Savills service very good.
Fiona · 30 April 2026
Agent replied · 29 December 2024
Thank you for taking the time to review our service, Fiona- feedback is always incredibly helpful. I’m delighted that we met your expectations.
★★★★★ 1/5
TrustpilotVery rude
Very rude. They think people are below them and treat everyone with a weird sense of snobbery.
Tess · 16 February 2026
Agent replied · 20 March 2026
Thank you for taking the time to leave your feedback. We're very sorry to hear that you were left feeling this way, no one should ever be treated disrespectfully when dealing with our team and would very much like to learn more about your experience. Please email additional context about your experience to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
TrustpilotProfessional and knowledgeable service from start to finish!
My partner and I made contact with Savills through Zoopla and I have to say that our contact, Jess made the whole process of finding and securing our first apartment together as painless and stress free as possible.She was polite and friendly but also incredibly knowledgeable and professional.Thank you for you efforts and time!
Benjamin · 15 February 2021
Agent replied · 22 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
★★★★★ 5/5
TrustpilotOur experience of Savills has been…
Our experience of Savills has been positive. We go into all dealings with estate agents with a heavy dose of cynicism, but they have been nothing but efficient and helpful for us. Our property manager, Aliya, has been consistent in her responsiveness, professionalism and effectiveness in getting things sorted when we’ve needed help. Thank you for helping restore a little faith in estate agents!
George · 15 August 2024
Agent replied · 22 October 2024
Feedback is an invaluable reminder of the things that are important to our clients, George. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotSavills, Cranbrook - House Sale
We received excellent service from the team at Savills, Cranbrook, when we sold our house recently.In particular, we would like to thank Sarah Hunt for all her help, advice and friendly professionalism throughout.We have no hesitation in recommending Savills and would use them again in the future.
Clare · 7 April 2022
Agent replied · 22 October 2024
Thank you for your lovely review! I am so pleased to have been able to help you with your sale. Regards,Sarah
★★★★★ 5/5
TrustpilotSavills (sellers agent) positive approach to us as buyers
Savills, in the shape of their local representative, Alister Sherwood, were extremely helpful in securing us the house we desired. They acted as the sellers representative, but we, as buyers felt that the responsiveness and willingness to assist us in our due diligence was an excellent example of professional behaviour and responsibility.Our thanks to Alister and Savills
Mr · 9 February 2020
Agent replied · 22 October 2024
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotVictoria Anderson-Stewart worked…
Victoria Anderson-Stewart worked tirelessly to sell our home so much so that the house was sold before it even went onto the market. At all times she was professional in a polite considerate and respectful manner. Thank you Victoria.
Colin · 21 February 2023
Agent replied · 22 October 2024
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Victoria
★★★★★ 5/5
TrustpilotI want to thank Lauren Widnell at…
I want to thank Lauren Widnell at Savills Cardiff for all of her help and professionalism and positivity. Nothing proved too much trouble for Lauren and she was extremely efficient and most of all incredibly friendly.What a fantastic person to help us through our house hunting journey. Thank you so much.
Mark · 31 July 2021
Agent replied · 22 October 2024
Thank you for a lovely review, Mark. It was my absolute pleasure to work with you on your journey.Regards,Lauren
★★★★★ 1/5
TrustpilotThe very worst letting agents I have encountered
As many others have said here, having Savills as letting agents is a really unpleasant experience.They recently took over as agents here and it’s honestly like having a bully in your own home. You just never know what the next email is going to say - They’re rude and heavy handed. I’ve been living here happily for a few years now, as have others on the row; we all get on, pay our rent on time, look after the properties and are generally good tenants - the way Savills behave, you’d think the polar opposite. A home (rented or owned) is supposed to be precisely that - a home, your safe space - Savills fail to understand that and make renting from them upsetting and unpredictable.Letting smaller properties is not their forte - it’s a secondary service they offer to larger, wealthy clients and that lack of knowledge, experience and care shines through. If you’re looking at renting from Savills, please be wary. If you’re looking at renting properties through then, please reconsider - this is not their speciality, it’s not what they’re good at! You want nice, happy tenants (like myself and my neighbours) and Savills cannot give you that and they will ruin it if you have it already.
Unhappy · 7 September 2023
Agent replied · 22 October 2024
We are very sorry to hear of your experience and would like to find out more, please email further detail to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
TrustpilotVictoria Point
I’m I first time buyer who wisely decided that the best time to purchase a property was during the pandemic. I’ve dealt with people not turning up for the viewings, people showing me inappropriate properties, such as places with no parking regardless of the fact that I said I needed one, and, most infuriatingly, people talking business with my father even after I identified myself as the buyer who is paying for everything.Pete Cronin at Victoria Point is amazing, and is part of the reason why I loved the property so much (although it’s a beautiful place!). He was kind, honest and took the time to ask me what I’m looking for and how I’d like to do things. I didn’t feel pressured or rushed out of the office at all, he told me to take my time and think about it if I need to, or come back and do another viewing, and nothing was too much to ask for. I could come back to view it whenever possible and Pete was always in touch with me to provide updates.When I found out from my solicitor that they were missing a document that was leaving them unable to submit my application I emailed Pete who looked into that within minutes and got it sorted (turns out they weren’t being too honest!) the same day.What I thought would be fraught with paperwork, fees and stress has been nothing but pleasant (at least on Pete’s side!) because of him! Please let him know, he deserves recognition for all the help and kindness he has given me.Saranja
Saranja · 21 January 2022
★★★★★ 5/5
TrustpilotThe team at Savills in Stamford were…
The team at Savills in Stamford were incredibly helpful all through what turned out to be a hugely challenging sales process. From the initial valuation and marketing through dealing with incredibly difficult (borderline unreasonable) buyers all the way to completion, they have been helpful, professional and reliable. The bottom line - they helped me realise a very good price during unpredictable market conditions. Highly recommended!
CD · 4 August 2023
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