Connells Haywards Heath reviews

★★★★★ 5/5

Google

I had a really positive experience with this estate agency, and I especially want to highlight Victoria for her outstanding customer service. From the very beginning, she was professional, responsive, and genuinely helpful. She kept me well-informed throughout the entire process and was always available to answer any questions I had. Victoria made what can often be a stressful experience feel smooth and manageable. Her friendly approach and attention to detail really stood out, and it was clear she truly cared about providing a great service. I would definitely recommend this agency to anyone looking for a reliable and supportive team, and a big thank you to Victoria for going above and beyond!

Cara · 11 May 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

Beth Jones and her team at Connells were very impressive. They charged 1% which is very competitive and we secured a very fair price for our Victorian semi and were moving within 4 months. They responded quickly and were always friendly and helpful, even supporting us with contact on their days off! We are most grateful to Beth, especially for her support in what is a very stressful time in life, many thanks.

Marcus · 11 February 2026

★★★★★ 1/5

Google

Be very wary of the collaboration between Connells and IAmSold -- or indeed any collaboration between an estate agent and a 'modern style' auction house. They are motivated to sucker you into an auction because they make 4.5% in fees instead of the more typical 1.5-2.0% by the conventional selling method. Make no mistake, whatever they tell you, IAmSold is going to sell to a cash buyer, who will pay 75-80% of the market price. Im my case a property valued at £250,000 by Connells was sold by IAmSold at £186,000. Connells advertised well and got plenty of visitors but no offers. They nevertheless advised me to keep the price high for far too long. We stuck at "offers over £240,000" for months, briefly tried £230,000 then they suddenly recommended an auction. I agreed, with a reserved price of £200,000, and still hoping for around £220,000 because they were supposedly getting me the best price on offer from a lot of interested viewers. The auction did not go well. It was timed for two weeks, but no-one bid at all until the last two days. Most of the bids came in the last few minutes at just over the starting price of £180,000. IAmSold staff are motivated only by the need to make a sale. They called me on the last day of bidding and persuaded me into lowering the reserve price to the highest bid at the last minute. Foolishly I agreed. I regretted it immediately, but the IAmSold contract makes clear that verbal changes to the reserved price are binding. There was no way back. Clearly what I should have done is progressively reduce the asking price, against Connells advice, to £220,000, £210,000 and if necessary £200,000. Only then should I even have considered an auction. I still feel I probably would have got an offer around £220,000 despite talk of a 'slow market'. I feel ripped off. It feels like Connells deliberately gave me incorrect pricing advice to force me into an auction that was not in my best interests, and that IAmSold pressured me into a snap decision against my better judgement to take even lower than the reserve price that I had decided upon. I lost a lot of money. I would advise using an estate agent that does not have any vested interest in an auction house (if you can find one) and if possible take independent, pragmatic, advice on pricing, rather than optimistically clinging on to the first valuation -- which was probably pitched high to persuade you to go with that agent in the first fist place. Do not use IAmSold unless you are looking for a quick cash buyer. There is no need to go for a cash sale unless you have an unmortgageable property or a very short timescale. Fix your reserve price and do not answer the phone to them on the last day of bidding!

Andrew · 11 December 2025

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Had a mortgage meeting with Laura and she was absolutely fantastic! This is the first time I’m purchasing a property and Laura made me feel very comfortable and explained everything throughly. She’s made me feel more confident in this process and I know I can rely on her throughout this whole process! Thank you Laura!!

Amisha · 11 April 2026

★★★★★ 5/5

Google

Met with mortgage broker through Carolyn. Was so thorough, helpful and got me a good rate. Carolyn kept me updated as soon as properties came in which met my requirements and I am now very happy to have found my new home.

Grace · 11 July 2026

★★★★★ 5/5

Google

Carolyn was really communicative, proactive and friendly and secured a buyer for my flat within 5 days of my listing going live. I would happily recommend Connells in Haywards Heath and Carolyn, thank you.

Kelly · 11 August 2026

★★★★★ 5/5

Google

We’re incredibly grateful to Victoria for helping us find our first home. From our initial enquiry and viewing, through to submitting an offer, completing the referencing process and finally moving in, everything was incredibly smooth and straightforward. Victoria and the wider Connells team were friendly, helpful and professional throughout, making what could have been a stressful process feel completely hassle-free. We really couldn’t have asked for a better experience - thank you!

Joe · 20 September 2026

★★★★★ 5/5

Google

Thank you Carolyn Higgins at Connells in Haywards Heath for recommending I get a valuation done with your offices. I am so happy I took your advice! Beth was lovely and really put me at ease and I am so excited to put my house on with you guys! Great service and such lovely people! I highly recommend Carolyn, Connells and also Beth. Great people!

Josephine · 11 October 2025

★★★★★ 5/5

Google

Many thanks to Victoria who has been responsive, helpful and friendly all through the process of moving into our new place.

Tom · 11 September 2026

★★★★★ 5/5

Google

We are in the process of buying a property & would like to commend Connells & in particular Caroline Higgins for their assistance. Caroline in particular met all of our requirements, showed us properties within our budget & what we required & was extremely helpful in showing us the properties, advising us and dealing with all our questions

Patrick · 11 October 2025

★★★★★ 5/5

Google

Carolyn couldn’t have been more helpful or professional. She was everything you hope for when buying a property. So helpful and prompt in getting back to me with answers to my questions and entirely lovely and caring about my personal circumstances. The human touch really matters when making big decisions like moving house, and she had that in abundance whilst maintaining her professional role. 5 stars for her!

Pat · 11 August 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

We've gone through Connells to rent out our property in Haywards Heath and have been very happy with them. I've been dealing with Ellie who's been lovely, she has been very patient with me as Ive had to refer to the contract with her because I didn't understand a few things and she was able to clear them up for me so I understood it. Our property wasn't online very long before we had interest in it and has now had tenants move in.

Joanne · 11 May 2026

★★★★★ 5/5

Google

Buying a property in Haywards Heath for the first time, found a property through Connells. Beth, the manager, was our contact for the whole process from start to finish, expert service by Beth and her team even at weekends and days off. Beth went the extra mile around the exchange and completion timescales, excellent service. Would recommend Connells. Mike Galvin

Michael · 8 September 2025

★★★★★ 5/5

Google

Thank you so much for your help. Victoria was brilliant from the initial contact, organising the viewing and helping us with any queries along the way. Highly recommend this personable, friendly and professional team.

Brittany · 11 April 2026

★★★★★ 5/5

Google

Big thank you to Ellie for all her help so far in helping us rent our next property! Ellie is fast at responding and most helpful. We are looking forward to the next steps over the upcoming weeks 😊 …

Lauren · 11 December 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Ellie at Connells, Haywards Heath has been nothing but spectacular. She has taken on board all our feedback and has been so efficient is helping us with all of our enquiries. I would highly recommend Ellie to anyone in the Haywards Heath area

Joanna · 17 September 2025

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 5/5

Google

A big thank you to Victoria with all her help in helping us to rent the property .Connells team 👍 …

Vashe · 11 March 2026