Barratt London reviews

★★★★★ 1/5

Google

This is for the Redrow/Barratt development in Southall the Westworks But this is what to expect when buying Barrats or Redrow The costs we are now being faced with are not only deeply cynical, but are also causing significant psychological and financial distress to residents across the development. It has become effectively impossible to sell a flat due to the extortionate service charges currently being levied by FirstPort. Compounding this issue, prospective buyers are continuously deterred simply by the fact that FirstPort is the managing agent, a reflection of the company’s nationwide reputation. This has directly impacted residents’ ability to move, downsize, or manage personal financial pressures. For residents who are already being conservative with energy usage, being charged an average of £130 per month for a 1-bedroom flat is fundamentally unfair and completely disproportionate. To then impose additional charges of £1,000 (some people have been charged £1,700!) for errors that were not caused by residents is entirely unacceptable. The countless hours residents have been forced to spend in exhausting back-and-forth correspondence with FirstPort, are now having a serious impact on people’s lives and mental wellbeing. We are utterly fed up with this situation.

Admin · 16 February 2026

★★★★★ 1/5

Google

Very disappointed with the attitude of the salesperson in the sales suite. I visited as a buyer’s family member to ask about parking, hoping to get some guidance. Instead, he responded sarcastically and told me that my family should have done this to service company not them. If we already knew that, we wouldn’t have come in person and we came just because we trusted Barratt and expected to receive proper advice as we bought this property in this sales suit. The way he spoke was dismissive and unprofessional, which made me feel uncomfortable. When you are considering spending over £500k on a property, this is not the level of service you would expect. I was left feeling very sad and disappointed by this experience, and unsure whether the behaviour was due to racism or simply he is in a bad mood.

Amber · 16 February 2026

★★★★★ 1/5

Google

I was really disappointed when I visited my house for demo being Barratt a brand and the amount they charge for service charge. I was expecting atleast good quality products. I noticed that despite of high cost they include very low quality products like wooden kitchen countertops, matt based low quality kitchen cabinets, low quality bathroom tiles and low quality fridge. The only benefit is they provide 5% deposit boost. If someone is struggling with deposit then only I would recommend this otherwise not

Harsha · 28 July 2025

★★★★★ 1/5

Google

I recently purchased a new home from Barratt, the so-called "largest developer in the UK" known for their high-quality builds. I must express my disappointment. The door frame in the picture provided is visibly cracked. Worse, the chain lock, ostensibly a safety feature, is disappointingly affixed to a piece of cardboard-like material. It seems to serve more as decoration than a genuine security measure. Based on my experience, I would not recommend Barratt's apartments to anyone looking for reliable safety features in their home. Their reputation for quality, in my case, does not match the reality.

Clement · 17 August 2023

★★★★★ 1/5

Google

Avoid like the plague. Their sales team are your best friend until you sign, then all I can say is gooooooood luck. They will tell you whatever you want to hear over the phone, if you can ever get them on the phone, and then never follow through with anything. You will never get anything in writing. Absolute swindlers, clearly trained on how to best take advantage of buyers. I wish I had gone with another development. Listen to the other reviewers. Happy to share more details if you get in touch. M. Ight.

M · 13 June 2022

★★★★★ 2/5

Google

As a potential client of this development you will have prompt responses from the sales and customer teams. However, once you exchange on a property that is where the promptness of communication ends. My experience has been nothing short of abysmal, with incessant delays and barely any communication unless chased, I worry what the after sales service will be like. It is obvious that there is a lack of staff at this facility. The move-in dates on the website change ever so frequently, over the last month it has said move in this summer, June, August and now it says this year. I appreciate there have been several delays due to COVID etc, but basic customer management and communication is seriously lacking. The Dufour apartments that are part of the development appear unique but with these increased delays, unknows and no customer management whatsoever I am unsure if it is mentally worth the wait.

D · 13 June 2022

★★★★★ 1/5

Google

Moved in here in March and it's been an uphill struggle back-to-back with Barratts. Extremely poor quality of work (having to get workmen in STILL to fix lots of snags still), flies present in lots of flats, delays in both communication or just no shows from members of the team (Lee has been particularly poor), heating/hot water/power dropping out intermittently on a weekly basis. DO NOT PURCHASE A PROPERTY HERE.

Navraj · 13 June 2021

★★★★★ 1/5

Google

As delivery driver I'm very upset with your gate man's training try to impale your site rules on public road and telling van drivers from with side of the road they will be banned from site if the come to deliver I'm also delivering next …

Adrian · 16 April 2025

★★★★★ 2/5

Google

Nice development, although of a bit poor quality. Also, forget about any customer support from Barratt, they will not help you unless you bother them daily. And even then, problems may be fixed only partially. …

Kirill · 16 April 2025

★★★★★ 1/5

Google

Honestly not worth the bother. Once they have your reservation fee expect to hear absolutely zero comms from their team, and good luck ever getting them on the phone. I was completely scammed out of £500. I spoke with another person who already moved in, as we crossed paths as I was leaving their office (I had to travel 90 miles to go in person to speak with anyone), and they told me of their horrors of snagging, water not working, power going out, internet dropping and noisy building that is due to continue for another 3 years at least. Significant delays and still a building site. Horrendous customer service after they take your reservation fee. Look elsewhere, yes this is cheap versus other London or suburb areas but ask yourself why.

L · 13 June 2022

★★★★★ 5/5

Google

Lovely new blocks developed where the old Nestlé chocolate factory ( snickers, mars etc... ) used to be.

Gheorghe · 16 April 2024

★★★★★ 5/5

Google

Beautiful and Comfortable Living

Hudson · 15 June 2025

★★★★★ 4/5

Google

Love this place very quite

Ahmed · 16 April 2025

★★★★★ 1/5

Google

I've had 2 virtual bookings cancelled the day before the appointments and every time I attempt to get in contact with the sales staff on site, I am redirected to Barratt London's head office. Not sure if they take their customers seriously

Shazan · 13 June 2021

★★★★★ 3/5

Google

Big site. Long time to be finished

Nikol · 14 January 2024

★★★★★ 3/5

Google

Big site. Long time to be finished

Nikolay · 11 January 2024

★★★★★ 5/5

Google

Lots of green parts in the block/community. Close to the Train Station.

Wallace · 13 June 2023

★★★★★ 1/5

Google

Another regeneration development same old rubbish spec rabbit hutches springs to mind have to upgrade to get anywhere near decent specs

B · 13 June 2022

★★★★★ 3/5

Google

Needs more visitor parking

Wayne · 13 June 2023

★★★★★ 4/5

Google

How can you rate a construction site?

Adrian · 25 October 2022

★★★★★ 3/5

Google

Rating only, no written review.

Maria · 16 February 2026

★★★★★ 5/5

Google

Rating only, no written review.

Mani · 16 January 2026

★★★★★ 4/5

Google

How can you rate a construction site?

Adrian · 13 June 2022

★★★★★ 5/5

Google

Very beautiful apartments, staff was wonderful and very helpful.

Mondi · 13 June 2021