Every review we hold for the Hay-On-Wye office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust completed on the sale of my cottage with McCartneys and couldn’t speak more highly of the team. I have used McCartneys for various moves over the last twenty years and they have always been incredibly efficient and professional and also just a warm and kind lot of people to work with during a time that while exciting is also stressful.
Vicky listened carefully to my opinions on pricing and showed my potential buyers round with grace, responding quickly to their queries. Cath was always at the end of the phone to answer my own questions. A cracking team. Thank you all.
Sophie · 25 February 2025
★★★★★ 5/5
GoogleA heartfelt thank you to Vicky, who, during the sale of the property was friendly, professional, approachable and totally supportive. A huge thank you also to Cath and Izzy for their valuable contribution to the process. A truly exceptional team. Thanks again Ladies.
Debra · 16 February 2026
★★★★★ 5/5
GoogleA big thank you to Simon, Cath and Vicky for all the work done on my behalf in finding a buyer for the property I was selling in my role as an Executor. Everything was always done in a very friendly yet thorough way and always in a professional manner. All of this was very much appreciated.
Stewart · 27 August 2025
★★★★★ 5/5
GoogleFrom start to finish McCartneys were absolutely brilliant. Friendly, professional and always so communicate by either phone or email. They made selling the property stress free. Vicky and Cath were fantastic.
Charlie · 16 February 2026
★★★★★ 5/5
TrustpilotThe G.O.A.T
We have known Richard Close for many years and, in various roles, he has acted for us on property sales and helped guide us through some particularly tricky purchasing processes. His knowledge, professionalism and ability to navigate the ups and downs of property transactions have always been exceptional.
James · 22 July 2026
★★★★★ 5/5
GoogleVicky and Kath were very professional when selling my property
Chris · 16 February 2026
★★★★★ 5/5
GoogleThe team at McCartneys were extremely helpful with my recent house purchase, providing me with useful information and updates through and making the whole process stress free. I would recommend using them for any local house sales or purchases.
Michael · 19 March 2026
★★★★★ 1/5
TrustpilotUnprofessional and total lack of…
Unprofessional and total lack of interest and commitment to sell despite being a cash buyer. No one followed up on viewings to discuss the properties, apart from sending a form through to be completed. If I was trying to sell a property I would certainly not recommend going through this agent.
Ti · 27 October 2025
★★★★★ 5/5
GoogleWe had a wonderful experience working with Vicky, Cath and Mary Rose in McCartneys' Hay-on-Wye office. We purchased our new (to us) home in Herefordshire thanks to them. They were incredibly helpful throughout the whole process, from initial viewing right through to completion, and everything in between. We'd thoroughly recommend them to anyone looking to buy a property in Herefordshire, and would not hesitate to employ them if - heaven forbid - we ever wanted to sell our gorgeous home.
Max · 1 November 2024
★★★★★ 1/5
TrustpilotExtremely rude and condescending…
Extremely rude and condescending letting staff named Leila
Macey · 7 August 2026
★★★★★ 1/5
TrustpilotUnprofessional lettings department
Unprofessional lettings department, had verbal agreement accepted by landlords (should have got it in writing) only to find out they were still showing people around the property, then tried to make out we hadn’t contacted them to accept the the agreement even though we had rang and sent several emails confirming we wanted the property. We had call logs and emails to prove we had! We have since found a lovely estate agent that has bent over backwards to help us, showing us that not all estate agents behave this way. Would not recommend to others to use them and definitely will never be using them again.
EDWARDS · 27 May 2024
★★★★★ 1/5
TrustpilotLie and rip off disabled people
Absolute con artists! Followed tenancy to the letter, followed all advice given by them and still trying to rip off a disabled man and his family. Both them and landlord broke tenancy the whole time and didn't care one bit. Left us homeless and actively still trying to con us out of our deposit despite doing exactly what they told us. Disgusting,lying company that thinks they can do what they want, break the rules and contracts and get way with it. Reported to obundsman and will be giving both them and the deposit protection scheme all our evidence including of the disrepair we were left to live in despite always paying full rent and not having any use of the garden. I was also injured due to the disrepair and both themselves and landlord refused any details regarding the landlords insurance
Paul · 17 February 2024
★★★★★ 1/5
TrustpilotMisleading experience
We were about to make an offer on a property when we discovered the agent had listed it for £75,000 less than the asking price. It was advertised for £375,000 in the window. The agent told us that the details she gave us were incorrect - the price on these was £450,000, the price in the window was the correct one. We viewed the property twice and were shown around by the owners. The agent refused to consider any offer we were going to make, she said it would be too low.
Rachel · 11 December 2023
★★★★★ 5/5
GoogleReally pleased with all their help and guidance on selling my property recently.
From advice on price to finding suitable potential buyers. Keeping me informed with feedback. And a final sale ! Thanks so much to the team at McCartneys Hay on Wye. Brilliant!
Jacqueline · 30 January 2025
★★★★★ 5/5
GoogleThanks to all the staff at McCartneys Hay, professional & effective selling our property & also friendly & easy to contact with queries. Very good service
Nansi · 25 March 2025
★★★★★ 5/5
GoogleHuge thanks to the team in the Hay Office for guiding and supporting us with our house sale. Their local knowledge was invaluable, with a truly efficient and professional service. Always positive and cheerful. Thank you.
Roz · 1 November 2024
★★★★★ 1/5
TrustpilotEstate Agent that advertising prices…
Estate Agent that advertising prices that when offers are made turns out not to be what the vendor wants at all. It wastes your time and disappoints you when they could have been honest from the start. Estate Agents and straight talking are not things you put together. Work with them at your peril!
ANDREW · 9 June 2023
★★★★★ 5/5
GoogleThank you to the team at McCartneys, Hay-on-Wye for your excellent service selling my Mother's house.
Sarah · 5 April 2025
★★★★★ 5/5
GoogleReally pleased with how McCartneys managed the sale of my mother's property, with regular contact and help through the selling formalities. No hesitation in recommending them.
Robin · 1 November 2024
★★★★★ 5/5
GoogleA pleasure to deal with. Gave clear communication about T&C's, brochure, viewings, fees, valuation etc. Additional queries during the sale process were promptly and efficiently responded to.
James · 2 September 2024
★★★★★ 1/5
TrustpilotAppalling
An appalling company to buy through - disingenuous and unethical.
J · 27 November 2024
★★★★★ 5/5
GoogleKnowledgeable and nice experts. Excellent service.
Molly · 1 November 2024
★★★★★ 5/5
GoogleOutstanding ... polite & helpful staff a credit to the company. Thankyou.
Matthew · 30 July 2023
★★★★★ 1/5
TrustpilotRude Unhelpful Staff.
Unhelpful Staff.
Courteney · 24 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
