McCartneys HR3 F&C reviews in Hay-On-Wye

★★★★★ 5/5

Trustpilot

The G.O.A.T

We have known Richard Close for many years and, in various roles, he has acted for us on property sales and helped guide us through some particularly tricky purchasing processes. His knowledge, professionalism and ability to navigate the ups and downs of property transactions have always been exceptional. Even though Richard took a break from estate agency for a while, we are genuinely delighted that he has returned to the profession with McCartneys in Llandrindod Wells, it is clearly what he was built to do! If there were a Ballon d'Or for estate agents, Richard Close would be Lionel Messi, the GOAT, if you will! Absolutely outstanding at what he does, and someone we would recommend without hesitation.

James · 22 July 2026

★★★★★ 1/5

Trustpilot

Rude Unhelpful Staff.

Unhelpful Staff. This way or no way pretty much. Rang the company to organise a viewing for a rental house. Was offered one day, two different time slots at 10am. Told the woman need to travel 2 - 3 hrs and asked to get a different time or day. Was told no. Asked for a virtual viewing, was told no. Asked for the application again told no. Very unprofessional and unhelpful, avoid this company.

Courteney · 24 July 2026

★★★★★ 5/5

Google

Just completed on the sale of my cottage with McCartneys and couldn’t speak more highly of the team. I have used McCartneys for various moves over the last twenty years and they have always been incredibly efficient and professional and also just a warm and kind lot of people to work with during a time that while exciting is also stressful. Vicky listened carefully to my opinions on pricing and showed my potential buyers round with grace, responding quickly to their queries. Cath was always at the end of the phone to answer my own questions. A cracking team. Thank you all.

Sophie · 8 February 2025

★★★★★ 1/5

Trustpilot

Extremely rude and condescending…

Extremely rude and condescending letting staff named Leila I emailed to say online viewing was fine if available Removed me off viewing list Called up to state could they not remove me without my consent I asked for details if the viewing offered to be sent to me Laughed scoffed Quote I don’t think I will I have hundreds of applications to go through

Macey · 7 August 2026

★★★★★ 5/5

Google

A big thank you to Simon, Cath and Vicky for all the work done on my behalf in finding a buyer for the property I was selling in my role as an Executor. Everything was always done in a very friendly yet thorough way and always in a professional manner. All of this was very much appreciated.

Stewart · 24 August 2025

★★★★★ 1/5

Trustpilot

Rude, arrogant and incompetent morons for estate agents!!! Find someone else to deal with in Ludlow.

Terrible experience with McCartneys on the lettings side. There's been no end to issues with the property!! It takes DAYS for anyone to be sent out to do repairs on a property that is already rammed full of issues!!!!! When you do get through to them you're spoken to with utter contempt with a total disregard to the seriousness of the situation!! I should name names then you'll all know who to STAY AWAY from!!! Appalling behaviour from McCartneys in Ludlow!!!! Find another agent

Britgirl · 26 August 2025

★★★★★ 5/5

Trustpilot

Excellent professional service

We recently dealt with the Newtown Office whilst selling a property. The staff were absolutely amazing, very professional and extremely helpful. They knew the local market very well and kept us up-to-date with the sale throughout. Wouldn't hesitate to recommend them and would definitely use again!

T · 3 March 2026

★★★★★ 1/5

Trustpilot

Unprofessional and total lack of…

Unprofessional and total lack of interest and commitment to sell despite being a cash buyer. No one followed up on viewings to discuss the properties, apart from sending a form through to be completed. If I was trying to sell a property I would certainly not recommend going through this agent.

Ti · 27 October 2025

★★★★★ 5/5

Google

We had a wonderful experience working with Vicky, Cath and Mary Rose in McCartneys' Hay-on-Wye office. We purchased our new (to us) home in Herefordshire thanks to them. They were incredibly helpful throughout the whole process, from initial viewing right through to completion, and everything in between. We'd thoroughly recommend them to anyone looking to buy a property in Herefordshire, and would not hesitate to employ them if - heaven forbid - we ever wanted to sell our gorgeous home.

Max · 11 November 2024

★★★★★ 1/5

Trustpilot

Unprofessional lettings department

Unprofessional lettings department, had verbal agreement accepted by landlords (should have got it in writing) only to find out they were still showing people around the property, then tried to make out we hadn’t contacted them to accept the the agreement even though we had rang and sent several emails confirming we wanted the property. We had call logs and emails to prove we had! We have since found a lovely estate agent that has bent over backwards to help us, showing us that not all estate agents behave this way. Would not recommend to others to use them and definitely will never be using them again.

EDWARDS · 27 May 2024

★★★★★ 1/5

Trustpilot

Lie and rip off disabled people

Absolute con artists! Followed tenancy to the letter, followed all advice given by them and still trying to rip off a disabled man and his family. Both them and landlord broke tenancy the whole time and didn't care one bit. Left us homeless and actively still trying to con us out of our deposit despite doing exactly what they told us. Disgusting,lying company that thinks they can do what they want, break the rules and contracts and get way with it. Reported to obundsman and will be giving both them and the deposit protection scheme all our evidence including of the disrepair we were left to live in despite always paying full rent and not having any use of the garden. I was also injured due to the disrepair and both themselves and landlord refused any details regarding the landlords insurance

Paul · 17 February 2024

★★★★★ 1/5

Trustpilot

Misleading experience

We were about to make an offer on a property when we discovered the agent had listed it for £75,000 less than the asking price. It was advertised for £375,000 in the window. The agent told us that the details she gave us were incorrect - the price on these was £450,000, the price in the window was the correct one. We viewed the property twice and were shown around by the owners. The agent refused to consider any offer we were going to make, she said it would be too low.

Rachel · 11 December 2023

★★★★★ 5/5

Google

Really pleased with all their help and guidance on selling my property recently. From advice on price to finding suitable potential buyers. Keeping me informed with feedback. And a final sale ! Thanks so much to the team at McCartneys Hay on Wye. Brilliant!

Jacqueline · 23 January 2025

★★★★★ 2/5

Trustpilot

Buying a house blindfolded

If you want a blindfolded way to start you new house experience just buy one through this company. Yes they pay some form of lip service but only just. So don't expect the firm to liase with the owner of the house you bought for minor details like waste collection and basic instructions for let's say central heating. They won't even inform you how to get your hands on the keys to the house you have bought. Thus a blindfolded way to your new house. Update, my wife is leaving flowers for the new owner of our house and yet this firm, which has been a tad lack lustre, expects us to pick the keys from their office. We are buying just a bit more than a car and yet the "middle man" and the conveyancer has had the final say and we move into this house in the dark.

Mark · 13 December 2021

★★★★★ 5/5

Google

Huge thanks to the team in the Hay Office for guiding and supporting us with our house sale. Their local knowledge was invaluable, with a truly efficient and professional service. Always positive and cheerful. Thank you.

Roz · 11 November 2024

★★★★★ 5/5

Google

Thanks to all the staff at McCartneys Hay, professional & effective selling our property & also friendly & easy to contact with queries. Very good service

Nansi · 20 March 2025

★★★★★ 1/5

Trustpilot

Estate Agent that advertising prices…

Estate Agent that advertising prices that when offers are made turns out not to be what the vendor wants at all. It wastes your time and disappoints you when they could have been honest from the start. Estate Agents and straight talking are not things you put together. Work with them at your peril!

ANDREW · 9 June 2023

★★★★★ 5/5

Google

Thank you to the team at McCartneys, Hay-on-Wye for your excellent service selling my Mother's house.

Sarah · 3 April 2025

★★★★★ 5/5

Google

Really pleased with how McCartneys managed the sale of my mother's property, with regular contact and help through the selling formalities. No hesitation in recommending them.

Robin · 11 November 2024

★★★★★ 5/5

Google

A pleasure to deal with. Gave clear communication about T&C's, brochure, viewings, fees, valuation etc. Additional queries during the sale process were promptly and efficiently responded to.

James · 12 September 2024

★★★★★ 1/5

Trustpilot

Appalling

An appalling company to buy through - disingenuous and unethical. AVOID.

J · 27 November 2024

★★★★★ 5/5

Google

Knowledgeable and nice experts. Excellent service.

Molly · 11 November 2024

★★★★★ 5/5

Google

Outstanding ... polite & helpful staff a credit to the company. Thankyou.

Matthew · 10 June 2023

★★★★★ 5/5

Google

Very professional, they go above and beyond what you would expect.

Leigh · 24 October 2019