Accord Sales & Lettings, Upminster reviews

★★★★★ 1/5

Google

Dishonest and unprofessional conduct “Accord Sales and Lettings” I would strongly advise potential buyers to exercise extreme caution when dealing with Accord Sales and Lettings. My experience with them has been deeply unprofessional and, in my view, demonstrates a lack of integrity and transparency. We had “an offer accepted” on a property. Following this, we acted in good faith, we proved our proof of funds (deposit) for AML checks, requested a second viewing as it was quite a long time since our first visit and hearing the acceptance of our offer, then paid the requested £60 fee, provided our solicitor’s details as requested, and began finalising our mortgage application based on the agreed offer. Shortly after, the estate agent informed us that another offer had been received from another intersted party similar to our position. The communication from their team was contradictory and confusing. One agent, Gary, suggested the other party/buyer viewed during the week (assuming the week we requested our second viewing), while another agent, Sarah, claimed they (the other buyer) viewed before us. It was impossible to get a straight or consistent story ! We were told that the seller would make a decision on a "fair basis." In an effort to be cooperative and demonstrate our commitment, we increased our offer by a further a considerable amount that can make a difference between both parties (buyer) being similar position, assuming with the "similar offer" as we had no clear clue of the other party (buyer) being "similar position" to us, pushing our "already accepted offer" little further. We were given a deadline, which passed. Despite our good-faith increase, we were eventually told the seller had chosen to go with the other party. When I questioned the logic of this, given we had an accepted offer, had paid fees, and had increased our bid, the responses from Gary were evasive and contradictory. At one point, he claimed that anyone can put in an offer until exchange of contracts, but when I asked if we could put in a further offer, he then stated they legally couldn’t accept it. The conversation was filled with illogical statements, and it was clear he was unable to justify the way we had been treated. We were left asking who lacked due diligence here, as we had proceeded entirely in good faith based on their initial acceptance. Not only have we lost this property, but we also lost valuable time and other opportunities such as other offers that we let go while dealing with this agency. It is disappointing to feel misled after being asked to pay fees and provide documentation in support of an accepted offer, only to have the rug pulled from under us with little explanation and inconsistent communication. Proceed with caution !!!!!

Jimmy · 16 March 2026

★★★★★ 5/5

Google

We’ve received five star service from this professionally run independent company and were delighted with all aspects of the sales process, which included amazing property photos, the introduction of only relevant potential buyers and throughout, kept well-informed of progress. Especially appreciated the availability of feedback info provided via Street.co.uk. Special shout out to Paul and Gary for their help in achieving a prompt sale, although all members of the team have been friendly in their communication. We definitely have no hesitation in recommending Accord if wanting a hassle free, efficient estate agent!

CeeJay · 11 November 2024

★★★★★ 5/5

Google

We can not fault Accord. They have been amazing from the very start. A few ups and downs along the way with our house move but Jamie and the team were always there to speak to and we can not thank them enough. Highly recommended!

Laura · 17 December 2025

★★★★★ 5/5

Google

Accord and in particular Georgie have been amazing, very approachable and informative, I cannot recommend them enough. Very smooth process from start to finish and checking was an absolute breeze!

Stuart · 26 March 2026

★★★★★ 5/5

Google

Thank you for your support on every step to purchase the property. I would recommend your company on highly standard and very professional. Thank you Gary and Gabrielle.

Nilay · 19 March 2026

★★★★★ 5/5

Google

Big shoutout to Georgie! She helped us so much in finding our dream home. Lovely, patient, and always ready to help. The whole process was easy, with great communication throughout.

Maria · 16 February 2026

★★★★★ 5/5

Google

As a landlord you need a good agent and accord are one of the best Sharon is so helpful nothing is too much trouble

Mark · 3 April 2026

★★★★★ 5/5

Google

From start to finish Jamie was friendly and supportive throughout the whole process giving his personal advise and ensuring the process was as easy as possible. Sophie from sales progression ensured I was kept informed constantly. Brilliant communication, strongly recommend Accord for anyone looking to buy and sell. Thank you again!

Sarah · 24 July 2025

★★★★★ 5/5

Google

We found our new home at Accord, where we received excellent service from the employees at Accord. Also, they provided us with excellent service while we were looking for a house, showing us several houses and when we found the right house for us, they looked into everything and stayed with us until everything was completed. We have two particularly nice people there who helped us out whenever we needed them. We would like to thank Jamie and Gary in particular. Thank you, Accord

Ruwan · 23 August 2025

★★★★★ 5/5

Google

Although I did not end up taking the property with this company I can certainly say that throughout my search process this was by far the most helpful agency that I dealt with. Many other agents just told me to look on Rightmove and had no interest in what I was looking for. Nathan was comply different. Asking about my requirements and my situation and genuinely wanting to match me with the most suitable property. I would have no problem recommending this company and would certainly use them should I need in the future. Many thanks

Juliet · 27 December 2023

★★★★★ 5/5

Google

Georgie has been absolutely brilliant, The team at Accord have provided a professional warm service from start to finish.

Segun · 16 February 2026

★★★★★ 5/5

Google

Jamie is a brilliant estate agent, I would highly recommend to anyone and will definitely use in the future. Having spent 6 months with another agent and go nowhere I switched to Accord and Jamie, within 2 weeks I had 3 offers, and within 3 months had exchanged and completed. Through the whole thing Jamie was open and approachable, highly knowledgeable and went out of his way to help me.

Claire · 25 May 2024

★★★★★ 5/5

Google

After our mum passed in January we had to sell her bungalow, we needed 3 quotations and Accord seemed to be more sympathetic and caring to us. We were right to pick a small independent business as all through out the process we have been kept informed by Jamie and his team. From showing people round the property to negotiating with the buyers they made it all look easy, thank you Jamie and your staff for helping us at our difficult time, I will be recommending your company whenever I get the chance.

Paul · 23 October 2023

★★★★★ 5/5

Google

The team at Accord have been outstanding. Renting through them has always been seamless, with consistently friendly and professional service. Amanda, my main point of contact, has been exceptional. She is always responsive, informative and genuinely supportive, doing everything she can to ensure things run smoothly. Any issues have been dealt with promptly, often with same-day visits from their maintenance team. Georgie has also been fantastic, carrying out property inspections with efficiency and care, and always offering a friendly voice on the phone. If I weren’t moving out of Accord’s area, I would have been more than happy to continue renting through them. I couldn’t recommend them more highly.

Anthony · 23 August 2025

★★★★★ 5/5

Google

The customer service we have received from Nathan Hancox at Accord is outstanding, he is a warm, friendly and patient person with fantastic communication skills, he goes out of his way to help and make things easier for you, his customer service skills are top notch and he has exceeded our expectations in every way. We would recommend Nathan Hancox to anyone who is looking for a professional, friendly and attentive service 5***** rating.

Tony · 27 November 2023

★★★★★ 5/5

Google

I’m very impressed with Jamie’s service. I required a property inspection report for our house along with a letter to show proof. This was completed In a timely manner. In the past I have used accord’s services to purchase a property. They are very efficient and provide a top notch customer service!

Tayyeb · 16 February 2026

★★★★★ 5/5

Google

Accord! Jamie, Gary and team where friendly professional and kept us updated all through the sales process. 5 stars highly recommend.

Michael · 25 July 2025

★★★★★ 5/5

Google

We arranged for 3 estate agents to value our house. One was arrogant & the fees were extortionate,one just wanted to tell us about Millionaires houses he had sold & we couldn't get rid of him & then Jonathan arrived. From the moment we met him we knew he was the right person for us. He was genuine, not pushy & came up with exactly the same asking price of the other 2. Accord used a professional photographer, all the 3 major online property websites all for a third of the cost of the other 2 Upminster estate agents. Our gut instant was right as Jonathan sold our property in 2 days & we completed the move in 11weeks! Throughout the lockdown period Jonathan kept us informed & nothing was too much trouble. This Cranham branch is new to the area but we cannot recommend them highly enough.

Paul · 23 October 2020

★★★★★ 5/5

Google

After doing some research on our local Estate agents and a fees, we chose Accord to sell our property. They came recommended from a relatives neighbor who had managed to sell and move very quickly. We met with Jonathan, who was incredibly genuine and felt that we would be in very safe hands with Accord. Right from the beginning, the process was transparent, straightforward and well supported. Jonathan was responsive and within a matter of just a few weeks our property had sold. Subsequently, Jonathan was engaged to sell another property in the area and recommended that we view it; just 11 weeks later, we were in our new properly. Jonathan was incredibly supportive and helpful throughout the process and we would highly recommend Accord to anyone wishing to sell their property.PositiveResponsiveness, Quality, Professionalism, Value

Michaela · 23 October 2020

★★★★★ 5/5

Google

Amanda and all the staff at Accord estate agents have been excellent in providing timely responses and overall support in a recent house purchase. I would highly recommend the team here. Thank you

Premila · 3 April 2026

★★★★★ 5/5

Google

Nathan, the letting agent was a true gem in helping me find my dream house in Romford. He went above and beyond to assist me with the move, making it a breeze. His expertise and support were invaluable. Highly recommend Nathan for his exceptional service Thank you nathan

Nadheem · 27 November 2023

★★★★★ 5/5

Google

Amazing service, very professional and always very friendly. Cannot recommend this company enough. Amanda and her team always go above and beyond and I am very happy with the service they provide.

Esin · 13 September 2024

★★★★★ 5/5

Google

The services I have received from Accord is outstanding. It's not been as straightforward as hoped due to buyers pulling out but Accord Homes have worked so hard to sell my mums property and have great comms and are such a lovely team

Jo · 26 November 2025

★★★★★ 5/5

Google

Accord are simply outstanding. Do not look any further for an estate agent, Accord went above and beyond any other I’ve come across. Their marketing was exceptional and helped me achieve above the asking price for my property. They set realistic expectations, communicated clearly and remained professional throughout. What really impressed me was the teamwork, everyone at Accord pitches in and their dedicated sales progression team ensured the whole transaction moved quickly and smoothly. They were also incredibly responsive whenever I needed them. I can’t recommend Accord highly enough!

Mentoring · 22 September 2025