Every review we hold for the Havant office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTHE WORST (if only minus stars were allowed)
Who ever gave this estate agent a review of more than 1 star must be employed by them. Possibly the worst agents i've ever had the displeasure off working with. I mage the mistake of listing my flat in caterham with them at the price they had valued it at. In 4 months they have managed to show the flat only once. this is a new build 2 bed bath separate kitchen top floor flat. I know the market is slow but they has been no effort from them to call me to explain the low viewings or a new marketing approach. when I asked their "senior" marketing manager about the low viewing, there was no explanation instead she promised she;d ask "the girls in the office to take an hour out their day" on two separate days to help get viewings!!! I was surprised that this was not the norm but rather a special favour!! AVOID AT ALL COSTS go with purplebricks or anyone else but these agent. MOST UNPROFESSIONAL
Linda · 14 May 2021
Agent replied · 25 October 2024
Dear LindaThank you for leaving us your review and we are disappointed that you feel this way.Please be assured that customer service is of extreme importance to us. We understand that the branch had been in contact with you to arrange a meeting to discuss your concerns and to hopefully agree on a way forward with the marketing of your property. It is regrettable that you were unable to attend this meeting however we hope that an alterative date can be arranged soon. In the meantime, should you wish to discuss your concerns in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotThe best Estate agents by far in Pulborough
The best Estate agents by far in Pulborough. Thank you to Martin and Nick for being very helpful and ensuring everything was in good order, they really made our dreams come true as more importantly our mortgage man Micheal.
Kevin · 8 December 2018
Agent replied · 25 October 2024
Dear Kevin,Thank you very much for taking the time to post this review of our Pulborough branch, they really appreciate your kind words and are pleased they were able to help you. Providing this service is exactly what they strive to achieve and to receive such great feedback spurs them on even more.Best wishes,Steve AtterburySenior Operations Director
★★★★★ 1/5
TrustpilotAwful for renting.
Sadly I would not recommend renting through Cubitt and West. The property management team are absolutely useless, taking 2 or 3 months to fix very simple issues, and then only getting around to it when it's time to renew the contract the the risk of them losing money kicks them up the a**e! They're slow to communicate and will fob you off regularly, closing down jobs on their tenants portal without actually doing anything about it!It's a shame, we love the property but can't stand them as a lettings agent.
Sam · 10 May 2021
Agent replied · 25 October 2024
Dear SamThank you for taking the time to leave us your review and we are very sorry that you feel this way. We acknowledge that communication has at times been affected due to the pandemic and we apologise for any inconvenience that this may have caused you. Our records indicate that the issue relating to your curtain rail has taken some time to resolve however an appointment to fix the issue could not be completed as you were unavailable. We hope that it will be resolved to your satisfaction shortly.If you would like us to address your concerns further, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotThank you so much Sarah and Steve for…
Thank you so much Sarah and Steve for all your help! Buying our house as first time buyers won’t be that easy without you! We do love the house too!You are excellent!
Rutchel · 6 May 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotExcellent service
After a very long 7 months I would like to say a massive thank you to Cubitt & West in Redhill, especially to Lindy for all your hard work! Your communication and keeping us updated all the time was amazing. It has been a stressful 7 months (not because of Cubitt & West) but finally we have completed and moving into our 1st home. I would definitely use them again and highly recommend. Thanks again, Jade & Dan
Jade · 21 September 2021
Agent replied · 25 October 2024
Dear Jade and DanMany thanks for taking the time to leave a review for our Redhill branch and in particular, Lindy. I was delighted to read about the excellent experience that you had during buying your first home.Having a dedicated Sales Co-ordinator really helps each sale/purchase run as smoothly as possibly can and it made Lindy and the branch were so happy to read your kind comments. We wish you all the best in your first home and thank you for your recommendation, it is very much appreciated. We will also be more than happy to welcome you back in the future.Kind regardsBecky JenningsOperations Director, Cubitt & West
★★★★★ 1/5
TrustpilotIf there were no stars i would put…
If there were no stars i would put none. This is the worse estate Agent I have ever dealt with in my life! My husband and I also our baby lived in a flat for two years, in that two years we have reported and taken several photographs of issues that needed to be dealt with and it’s only when we left they started to deal with the issues. Our landlord was rubbish as well, but we had a feeling that Cubitt and West wasnt telling our landlord about the issues in the flat. Living in this flat really affected our mental health, especially mine. We were not living in good condition AT ALL! Our poor baby had to live in this condition as well.
Chanty · 27 May 2024
★★★★★ 5/5
TrustpilotFirst class service. First time i have used Cubitt & West…
First Class Service. First time i have used Cubitt & West West Wickham and in particular i was pleased with the service provided by Danielle. I was extremely impressed with her professionalism, natural caring and understanding nature for someone so young. Based on my experience, I believe she will be very successful in this field. Thank you. Jenny F
Accommodation · 30 September 2023
Agent replied · 25 October 2024
Dear JennyThank you for leaving a review! It's great to hear how positive your experience with our agent, Danielle, has been and how impressed you are with her professionalism and caring nature.Best wishesBecky JenningsSenior Operations Director, Cubitt & West
★★★★★ 4/5
TrustpilotThank you Becky Darby and the team
Thank you Becky Darby and the team. The whole process of finding a tenant, vetting them and moving them in went very smoothly. Thank you.
Mr · 10 June 2022
Agent replied · 25 October 2024
Good afternoon Alan,Thank-you for your kind words about the Portsmouth Lettings team and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
★★★★★ 5/5
TrustpilotWe really had a great experience as…
We really had a great experience as communication all through the process was fantastic. They were always readily available to answer all our questions when they arose.
GloriaBakala · 27 February 2026
★★★★★ 5/5
TrustpilotDealt with Julie who assisted with a…
Dealt with Julie who assisted with a sale of one of my properties, continually updated me with information very helpful.
Steve · 19 December 2022
Agent replied · 25 October 2024
Good afternoon Steve,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotJames and his team have been amazing…
James and his team have been amazing for us and gone above and beyond to help with our selling journey. This is Tom's review.
Gill · 9 July 2022
Agent replied · 25 October 2024
Thank you
★★★★★ 5/5
TrustpilotExcellent service
I had a very kind and considerate experience with Cubitt & West, Becky Darby was professional and a safe pair of hands who handled the process expediently.
Joe · 8 February 2022
Agent replied · 25 October 2024
Good afternoon Joe,Thank-you for your kind words about Becky from the Portsmouth Lettings team of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 4/5
TrustpilotJulie Bramble was a lifeline through a…
Julie Bramble was a lifeline through a difficult exchange process. Her communication and support made the situation easier to work through. Excellent work ethic and commitment to customer care
Amanda · 13 October 2021
Agent replied · 25 October 2024
Hi David,Thank-you for your kind words about our Senior Sales Progressor Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
TrustpilotFirst time buyer
I am a first time buyer so wasn’t to sure where to start but with Yasmin's help I am now speaking with a mortgage broker, solicitors and viewing property’s next week. She has made this process as stress free as possible so far.
Jimshaman · 12 August 2024
Agent replied · 25 October 2024
Good Afternoon,Thanks for leaving us such a lovely review, we really appreciate it. We strive to help our customers through what we know can be a stressful time. Best of luck with your property viewings.All the best,Cubitt & West
★★★★★ 5/5
TrustpilotGreat Estate agents and Special mention to Julie!
Its been great buying from this company, I wish I had listed my house with them rather than Mann & Co. A special mention must go to Julie Bramble. She has been fantastic throughout the whole process and has made life a little less stressful. She's a real credit to the Cubitt and West team. Thank you, Lee and Sam
Lee · 8 August 2023
Agent replied · 25 October 2024
Hi Lee,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been, and particularly how fantastic Julie has been at making things less stressful for you.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotService from Dan was second to none
Service from Dan was second to none, very informative, prompt and handled every issue we had perfectly. 100% would recommend.
Richard · 28 November 2022
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 1/5
Trustpilotgreat company if you want to lose value…
great company if you want to lose value on your property & lose your buyer; who cannot sell when the going gets "really" tough! (i.e. - slow down in economy/market) - in a good market even a monkey can sell anything! They are NOT able to prove their mettle in genuine tough times with incompetent progression staff.
George · 23 October 2023
Agent replied · 25 October 2024
Dear George,Thank you for taking the time to leave us a review. We regret to hear how dissatisfied you are with the service that you have received. We would like to assure you that customer service is extremely important to us, and we feel strongly about investigating any concerns raised so that we can continually improve the service we provide. Unfortunately, we are unable to locate you in our system with the details provided. However, we are keen to discuss your experience and would appreciate if you could reach out to our customer support team on: 01702 540802 or at customer.support@arunestates.co.ukKind regards,Cubitt & West.
★★★★★ 5/5
TrustpilotEverything went very well
Everything went very well and there were no hiccups. Communications were good. Julie Bramble and Zoey McGovern looked after the transaction and were friendly and efficient.
Mr · 18 February 2022
Agent replied · 25 October 2024
Good afternoon Mr Marshall,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Julie & Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 2/5
TrustpilotHad a terrible experience with Zoe
Had a terrible experience with Zoe. Very rude on the phone. Accused me on wanting her to but a number down on paper which was so far from the truth its ridiculous. Wont be contacting them again because of this.
Consumer · 18 September 2024
Agent replied · 25 October 2024
Thank you for your review. Unfortunately, we have been unable to identify you without a name and you have not responded to our request for further information through Trustpilot. We would be grateful if you could contact customer.support@arunestates.co.uk providing your full name so that we can assist you further.Thank you. Cubitt & West
★★★★★ 5/5
GoogleGreat Service from Lauren at Havant Cubitt and West
I have recently had dealings with the Havant Cubitt and West team as I intend to put my house on the market in the near future. I was very impressed with the service I received from Lauren, in particular, as she was knowledgeable and easy to talk to, putting my mind at rest about several concerns I had. I would highly recommend this agency.PositiveResponsiveness, Quality, Professionalism, Value
Vanessa · 24 October 2021
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Cubitt & West
★★★★★ 5/5
TrustpilotWhat a wonderful service from start to…
What a wonderful service from start to finish, everything was easy and smooth, communication was perfect, I would defiantly recommend. Maddison and Julie who I dealt with the most were amazing lovely and very helpful. I would defiantly use them again
Annabel · 31 August 2024
Agent replied · 25 October 2024
Hi Annabel,We're delighted to hear that Maddison and Julie provided such a helpful service. Your recommendation means a lot to us, thanks for taking the time to leave us a review.Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotHome purchase made easy
We purchased our dream home through Cubitt and West and were, unfortunately, part of a long chain, taking several months to complete. Julie ensured that we were kept informed of every step along the way making it easy to liaise with solicitors and other key players involved in the process. It really did go without a hitch and we are now all smiles, as we walk around our lovely new home!
Paul · 4 July 2022
Agent replied · 25 October 2024
Good morning Paul,Thank-you for your kind words about the team at Cubitt & West and in particular, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
GoogleI was using Cubitt & West to look for a property and Elliot was extremely helpful and professional. Whilst I didn't go ahead with the property, I can't recommend Elliot enough for his excellent knowledge and support with the process.
Charlotte · 24 October 2023
★★★★★ 5/5
TrustpilotCubit and west waterlooville
Cubit and west waterlooville, what can I say from first meeting Maddison to give us our valuation to meeting Robin, Emily and Nicola what an enthusiastic team of people. Getting us sold subject to contract so quickly in a matter of days and each one has been supportive and understanding to our requirements in finding our new home. We very much look forward to finding our future home very soon.
Alison · 20 July 2022
Agent replied · 25 October 2024
Good afternoon Alison,Thank-you for your kind words about Maddison, Robin, Emily & Nicola from the Waterlooville office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil Piper Senior Operations Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
