Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAsked for a house valuation, the agent literally just told me the estimated online valuation that I had googled before. Said "that's how we do it" 😂 literally can't do the basics of their jobs or are not educated enough in the trade to be able to value a property without Google. Went to purple bricks after had a private consultation over £75k difference in value (lowest estimate) these jokers only want an easy sale and the 1% commission. If you don't want to loose thousands of pounds avoid this lot. I don't appreciate my time being wasted and that's all they did
Paul · 19 March 2026
Agent replied · 16 April 2026
Hi Paul,
We are sorry to learn that your experience with us did not meet your expectations.
However, we would like to take this opportunity to clarify several points raised in your message which are not accurate. We do not rely on Google for property valuations. Instead, we utilise one of the UK’s leading providers of Automated Valuation Models and property data insights. This information is then considered alongside a physical inspection of the property, enabling us to assess important factors such as condition, layout, and any extensions or improvements.
In addition, we operate with a fully in-house professional photography and creative media team, ensuring a consistent and high-quality presentation without the need for outsourcing. We also market our properties across all major property platforms to maximise exposure, rather than pursuing a quick or “easy” sale.
For clarity, we do not charge any upfront fees, nor are there any hidden costs associated with our service. Our fee becomes payable only upon the successful sale and completion of a property.
We appreciate that our valuation may not have aligned with your expectations. However, we are committed to providing honest, evidence-based advice and cannot misrepresent a property’s value. Accordingly, we stand by the valuation provided.
Should you wish to discuss this matter further, we would be pleased to assist.
Yours sincerely,
Collier Estates Team
★★★★★ 5/5
TrustpilotSold!! 😀
Collier Estate Agents was our first choice when we decided to sell our family home, and we needed a fast turnaround. Jordan was incredibly proactive from the get-go, always punctual and prepared. After we agreed on a listing price, he quickly arranged for Michael to take some top-quality photos. Michael was a great guy and did a cracking job with both the write-up and the pictures! I even got to try out his drone. Long story short, I wanted the house sold, and they delivered, closing the deal within a couple of months. Couldn't be happier! Huge thanks to the whole team at Collier.
David · 1 August 2025
★★★★★ 5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Jordan at Collier Estate Agents. From start to finish, he was professional, approachable, and incredibly helpful. He made the whole process smooth and stress-free, always keeping me updated and answering any questions quickly and clearly. I’d highly recommend Jordan and the team at Collier to anyone looking to buy or sell a property! - on behalf of my dad James
Caitlin · 17 September 2025
★★★★★ 1/5
GoogleBooked a viewing and when we turned up we were disappointed to see the property boarded up which is not how it was on the photos, I understand things can happen but the estate agent had every opportunity to inform us as we wouldn't have waisted our time or theirs, I felt sorry for the lady who showed us round you could see she felt embarrassed about the situation and I image the manager told her not to inform us, trust, honestly and respect go along way more so when we could have been giving them our business. we did receive a call from the manager who seemed to try and justify themselves and came across as defensive but never did offer any kind of apology which would have helped the situation in the aftermath, they did say they would remove the property as the photos did not match the reality, but I still don't understand why they didn't inform us of the properties current state, considering they had keys to the locked bolted door which was clearly placed by police, they definitely knew the full situation, Honest communication for us is key and without it were never going to invest our time and money into something or more so an agent that can't get the basics right. Sadly based on our experience we can't recommend.
Clayton · 26 March 2026
★★★★★ 1/5
TrustpilotBoarded Up Broken into Property
Booked a viewing and when we turned up we were disappointed to see the property boarded up which is not how it was on the photos, I understand things can happen but the estate agent had every opportunity to inform us as we wouldn't have waisted our time or theirs, I felt sorry for the lady who showed us round you could see she felt embarrassed about the situation and I image the manager told her not to inform us, trust, honestly and respect go along way more so when we could have been giving them our business. we did receive a call from the manager who seemed to try and justify themselves and came across as defensive but never did offer any kind of apology which would have helped the situation in the aftermath, they did say they would remove the property as the photos did not match the reality, but I still don't understand why they didn't inform us of the properties current state, considering they had keys to the locked bolted door which was clearly placed by police, they definitely knew the full situation, Honest communication for us is key and without it were never going to invest our time and money into something or more so an agent that can't get the basics right. Sadly based on our experience we can't recommend.
Clayton · 19 March 2026
★★★★★ 5/5
GoogleThe best agent I’ve used to sell my house with! Highly recommend and wouldn’t use anyone else. Shannon was really helpful, very friendly and professional. Sold my house within weeks! 10/10
Tayler · 16 October 2025
★★★★★ 5/5
TrustpilotThe best agent I’ve used to sell my…
The best agent I’ve used to sell my house with! Highly recommend and wouldn’t use anyone else. Shannon was really helpful, very friendly and professional. Sold my house within weeks! 10/10
Tayler · 19 September 2025
★★★★★ 5/5
GoogleThank you for your professional and helpful advice and assistance for the sale of our property. From valuation to negotiating our sale you have taken care to ensure that we are fully informed and updated every step of the way. I will be highly recommending your agency to friends and family for future sales or purchases.
Josie · 26 March 2026
★★★★★ 5/5
TrustpilotThank you colliers estates…
We would like to thank colliers estates agents, the whole team are professional and amazing in their field. We both sold and bought through colliers and was made far easier than previous house moves we've had. We had sold within 5 weeks in a difficult market, due to the rates of inflation rising. We had a full price offer there was no back and forward negotiations. The photos were incredible! Ellie and Jordan were always professional and and Rob was able to help with the chasing up on the new build bungalow. I highly recommend colliers and will be using them again in the future. Thank you team!
Donna · 20 February 2023
★★★★★ 5/5
TrustpilotProactive & Approachable
My partner and I bought our first home through Collier Estates and had a really positive experience from start to finish. The team were knowledgeable, approachable and always kept us in the loop throughout the process - which made everything feel much less stressful.
Shona · 19 March 2026
★★★★★ 5/5
TrustpilotGreat customer service and very…
Great customer service and very professional estate agents.Jordan one of the estate agents that works here was really helpful with the whole process of buying my new property and answered any questions I had and explained to me anything I couldn’t understand or was worried about.Thanks Jordan!
DB · 11 June 2024
★★★★★ 1/5
TrustpilotBought a house unseen because of the…
Bought a house unseen because of the distance away and my age 76.I was told it was really nice and would be ok. When I arrived I was so disappointed with the house . It was nothing but a dirty house requiring loads of work . Plus rats . There is a issue with the solar panels on roof ,which I am investigating . I just want a nice clean house for my few years left .now ive got a expensive property update on my hands or resell . Do not believe a word they say ,they are only selling no matter what . Yes summing up I would pass on this company ( they tell lies )
David · 10 May 2021
★★★★★ 5/5
Facebook2 properties of mine sold in hours!!! The service we had received from Rob at Collier estates went way above excellence. Rob Sold my property within hours. I had only spoken to him that morning, and Rob was straight on with it. There has been no time to worry or stress about whether it would sell or not. Now that is service for you. All the staff were polite and very professional. Thank you everyone for an excellent service.
Mandy · 23 January 2021
★★★★★ 5/5
GoogleSelling my house with Collier Estates was a very smooth and pleasant process. The atmosphere in their office is very warm and welcoming, my son even enjoyed playing a game of pool whilst we were there! (very nice touch guys)
The team were very attentive and professional from start to finish, highly recommended.
Joan · 16 October 2025
★★★★★ 5/5
GoogleWe have just completed both a sale and purchase on houses with colliers. Jordan was incredibly helpful along with ladies in the office, and helped to chase up solicitors when they were slowing things down. Big thank you to Rob for securing our purchase. What a pleasure it's been. Thank you you've got a great team! Donna and Peter
Donna · 14 April 2023
★★★★★ 1/5
GoogleYour negotiator has zero people skills, doesn’t know how to negotiate at all so just starts shouting and getting aggressive very unprofessional
L · 16 September 2025
Agent replied · 14 January 2026
We are sorry to hear that you've had a bad experience. At Collier Estates we always strive to operate at the highest standards, as a result we are keen to investigate this matter further, to listen and understand your experience further, … More
★★★★★ 5/5
TrustpilotHighly recommended for a fast, professional excellent service.
The service we had received from Rob at Collier estates went way above excellence. Rob Sold my property within hours. I had only spoken to him that morning, and Rob was straight on with it. There has been no time to worry or stress about whether it would sell or not. Now that is service for you. All the staff were polite and very professional. Thank you everyone for an excellent service.
Martin · 23 January 2021
★★★★★ 5/5
GoogleBrilliant experience from start to finish with the team at collier estates. the team were very professional and proactive and my house sold in 3 weeks. if I was to sell again i would defintly use Collier estates and would recommend to …
Hannah · 16 October 2025
★★★★★ 5/5
FacebookThank you to Collier Estates for their quick and efficient service! My house was valued Monday lunch time and was live on all sites by 5pm. I had several bookings the next day and by Wednesday morning I accepted an offer! Massive thank you to Ellie who has been fantastic and dealt with everything for me including buying my new home! Thank you Collier Estates!
Nicola · 18 February 2021
★★★★★ 5/5
GoogleWe used Collier Estates to purchase our first house and received an excellent service from them. As first time buyers we were understandably nervous about going through the process, however they put us at ease straight away and they were …
Shona · 16 October 2025
★★★★★ 5/5
GoogleEllie & the team were amazing from start to finish with selling our property. They were all very professional and very quick in responding to any queries we had. Thank for for making our sale an easy process. Would highly recommend.
Lauren · 16 October 2025
★★★★★ 5/5
GoogleWe received excellent service from Collier Estates. Luke was very professional, always available to answer queries and sold our house very quickly as promised. We highly recommend Collier EstatesPositiveResponsiveness, Quality, Professionalism, Value
Joanne · 17 June 2020
Agent replied · 16 June 2024
Thanks Joanne,
We really appriciate you're feedback and we wish you the best of luck for your new home and renovation!
★★★★★ 5/5
FacebookI couldn’t recommend Ellie enough! She literally sold my house in hours! We also have bought from collier estates and they are brilliant , constantly keeping me up dated which I love! Ellie is brilliant I will defiantly be recommending her to any 1 selling or buying. Very professional and friendly 5 ****
Jamielee · 9 March 2021
★★★★★ 5/5
TrustpilotAmazing working with the team…
Amazing working with the team especially Ellie, Jordan and Rob himself all transparent and very efficient in their work to help me. Great communicators, amazing agency.
Elie · 23 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
