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Kronos Estates reviews

4.1

★★★★★ Great

29 reviews across 1 platform

428 Rayners Lane, Pinner, HA5 5DX, Harrow HA5 5DX

Kronos Estates's Harrow office at 428 Rayners Lane is rated 4.1 out of 5 across 29 reviews on 1 platform, including 29 Google reviews rated 4.1. Checked 9 October 2026.

4.1 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Harrow office, from every platform, shown as written. First names only.

1/5

Google

My experience with Kronos Estate Agency has been incredibly frustrating and disappointing. I had high hopes when initially dealing with them, but the way they handled our situation left me deeply dissatisfied.We were in the process of securing a rental property through Kronos, and things seemed promising. However, when an unexpected issue arose regarding an outstanding CCJ, things took a turn for the worse. What frustrated me the most was the lack of transparency and professionalism in dealing with this matter.Firstly, we were blindsided by the discovery of the CCJ, which we were not previously aware of. While we tried to negotiate and take immediate steps to resolve the issue, Kronos refused to negotiate and gave us mixed and unclear reasons for withholding our holding deposit. Their initial explanation was fees for the paperwork done,far from convincing, and it later changed, leading to further confusion.Communication with Kronos has been a major issue. Our calls and attempts to reach out were consistently dodged, and promised call-backs never materialized. This unresponsiveness added unnecessary stress to an already challenging situation. What's more, Kronos' handling of our holding deposit not only raises suspicion but appears to blatantly violate the Tenant Fee Act. They attempted to retain a portion of the deposit for unspecified fees, a move that is blatantly against the law. To make matters worse, the deposit collected exceeded the legal limit, which is another blatant violation. We had to relocate to temporary and cramped accommodation, incurring unforeseen expenses for storage, all while facing eviction from our previous residence. This entire ordeal has been financially draining and emotionally taxing. Given their lack of response and potential legal violations, I have no choice but to pursue legal action to rectify this gross injustice. Update: Surprise surpise, after posting this review and contacting the agency through email, they decided finally to call me. During the call, they said that they would return £200 and taking £300 from the (irregular) holding deposit as fees for "time wasted and paperwork fees". Reminder as per the tenancy fee act 2019, not even a single penny can be taken from the holding deposit for any type of fee, so they've continued to act irregularly in regards to tenancy fee act 2019. Obviously, I have not taken into consideration their offer, and since I now have gathered enough evidence, I will continue to a small claim court to get my money back in full.

Lorenzo · 23 October 2023

Agent replied · 22 October 2024

We deeply regret your frustrating experience with Kronos Estate Agency. We are committed to addressing your concerns promptly. Thank you for your patience. Best regards, Director

5/5

Google

Kronos provided a excellent service, they were so efficient and made the process from beginning to end so smooth and quick would definately recommend using them for your future property needs !!! Thank you to aash and the kronos team!! Would just like to add that since Jurgita has joined the team at Kronos she has made the last few months of my tenancy extremely smooth, she has been nothing but profession and helpful at all times. Thank you Jurgita.

D · 23 October 2021

Agent replied · 22 October 2024

Thank you D P

5/5

Google

This was my first experience with Kronos and Jurgita Hales has been super helpful. She has been great with her communication and keeping us updated with the progress of our rental. Very friendly and professional, as well as understanding and supportive. Would definitely recommend to anyone looking in the area. Thanks for all your help Jurgita! :)

Adelina · 23 October 2022

Agent replied · 22 October 2024

Thank you for the excellent review, Adelina - it is very much appreciated. Best wishes from us all at Kronos Estates Sales & Lettings

5/5

Google

Great service! Very helpful from first day with everything what you needed! Many thanks Priyanka from Kronos Estate perfect agent work done Agnieszka&Piotr

Piotr · 10 April 2024

1/5

Google

Very unprofessional! The woman I spoke to doesn't even know how to answer the phone properly! Told me I would get a call back which didn't happen! I had to call back couple hours later to then be told I can't view property today!

Pauline · 23 October 2023

Agent replied · 22 October 2024

Hi Pauline Appologies for your experience, There is a short of staff on that day and properties in higher demand as ever before to be taken on the first few viewings.

3/5

Google

The gas engineer should be more flexible when it comes down to be asked not to wear shoes or at list cover them when coming indoors. Also when he uses tenants belonging will be nice to put it back where it belonged.

Marta · 10 April 2024

5/5

Google

I am very happy with the services provided by Kronos Estate Agents. They are very professional, courteous and helpful and managed to help is every possible way. I would definitely recommend their services be it in sales, lettings or mortgages.

Abbas · 23 October 2020

Agent replied · 22 October 2024

Hi Abbas, We are pleased we could provide a bespoke and tailored service for your requirements and look forward to providing further professional service to you in the future should you need anything in sales, lettings or mortgages.

5/5

Google

I'm house hunting at the moment and Kronos is close to where I work so despite showing up without an appointment, they were polite and welcoming and told me all the options regarding the various properties. Customer service 5 stars!!

Aima · 23 October 2020

Agent replied · 22 October 2024

Thank you

1/5

Google

I have tried to arrange a viewing for a lovely studio. However, the estate agent (Jason perhaps) decided it's appropriate to ask me if I'm married. I don't think I need to explain anymore.

Serena · 24 October 2019

Agent replied · 22 October 2024

Hi Serena, I have spoken to Letting Negotiator and He has apologized, If he has asked the question not appropriate to our requirements. He will be trained ASAP on the qualifying questions from applicants. I would like to speak to me, if you are happy to have a conversation related to this issue. Thanks

5/5

Google

We have rented house recently and all team was super helpful and make us comfortable and at ease with our movePositiveResponsiveness, Quality, Professionalism

J · 23 October 2021

Agent replied · 22 October 2024

Thank you for the excellent review, it is very much appreciated. Best wishes from us all at Kronos Estates Sales & Lettings

5/5

Google

Rating only, no written review.

Sukumar · 12 October 2024

5/5

Google

Rating only, no written review.

Ragu · 15 May 2024

4/5

Google

Rating only, no written review.

Alex · 10 April 2024

5/5

Google

Rating only, no written review.

Ramesh · 10 April 2024

5/5

Google

Rating only, no written review.

Kugachelvam · 10 April 2024

5/5

Google

Rating only, no written review.

Priyankan · 10 April 2024

5/5

Google

Rating only, no written review.

Chioma · 10 April 2024

5/5

Google

Rating only, no written review.

Arvinder · 10 April 2024

5/5

Google

Rating only, no written review.

Kavita · 26 January 2024

5/5

Google

Rating only, no written review.

Akshay · 26 January 2024

Agent replied · 22 October 2024

Thank you for your feedback. Kind regards Kronos Estates team

5/5

Google

Great service.

Radha · 26 January 2024

Agent replied · 22 October 2024

Thank you for the excellent review, it is very much appreciated. Best wishes from us all at Kronos Estates Sales & Lettings

1/5

Google

Rating only, no written review.

Krusha · 23 October 2022

Agent replied · 22 October 2024

Dear Krusha, We are sorry that you have felt the need to leave a 1 star review. In mean time if we can be of further assistance please do not hesitate to get in touch. Kronos team

5/5

Google

Rating only, no written review.

Promise · 23 October 2022

Agent replied · 22 October 2024

Thank you for your feedback. Kind regards Kronos Estates team

1/5

Google

Rating only, no written review.

Cazie · 23 October 2021

Agent replied · 22 October 2024

I am unable to trace your details from the information given and would be grateful if you can send more information to me (jurgita@kronosestates.co.uk) so we can look into this. thank you

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Kronos Estates's Google reviews

Questions about Kronos Estates

How many reviews does Kronos Estates have?

Kronos Estates's Harrow office has 29 reviews across 1 platform: 29 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Kronos Estates's rating?

Kronos Estates is rated 4.1 out of 5 across all 29 reviews, and 4.1 out of 5 on Google from 29 reviews, checked 9 October 2026.

Where is Kronos Estates's Harrow office?

Kronos Estates, 428 Rayners Lane, Pinner, HA5 5DX, Harrow HA5 5DX.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.