Every review we hold for the Harrow office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe instructed Hilton & Fox during a very difficult time for our family following the loss of my mother-in-law, trusting them to handle the sale of her home with care and professionalism. Unfortunately, our experience was extremely disappointing.
After agreeing a sale around 7 months ago, we were repeatedly told for over 6 months that everything was “on track” and would complete “next week,” only for this to be continually delayed. We later discovered the buyer required planning permission, which caused further setbacks, something that should have been made clear much earlier.
Communication was poor throughout, and we constantly had to chase for updates, adding unnecessary stress during an already emotional time.
We were then promised a new buyer who could complete within 4 weeks. Despite receiving a higher offer elsewhere, we accepted this based on the assurance of a quick turnaround. Seven weeks later, there was still no exchange. We were given incorrect information (including being told a deposit had been paid when it hadn’t) and unrealistic timelines that had not been agreed by the buyer.
It ultimately became clear we were being told what we wanted to hear rather than the truth. Communication then stopped altogether, and we did not even receive a courtesy call or email acknowledging the situation or offering an apology.
We have since moved to another agent, who secured a buyer immediately.
Based on our experience, I would not recommend Hilton & Fox. Transparency and reliability were seriously lacking, and it felt like securing a sale was prioritised over acting in our best interests
Brenda · 2 April 2026
★★★★★ 5/5
TrustpilotGreat job!
Steve and his team did a great job for us, selling a flat in Wembley. It turned out to be really complicated due to Probate issues but Steve stuck with us through the whole process and achieved a good sale for us. We wouldn't hesitate to recommend Hilton & Fox.
David · 27 September 2024
★★★★★ 5/5
GoogleWe lived with Hilton and Fox for more than 3 years. Thank you for finding very nice flat for us you all are Very helpful, really satisfied ,always answering our phone on time. Quick service, always polite. Thank you Anisha,Priya,stan .
Thanks a lot from me and Mukt
Anku · 27 June 2024
★★★★★ 5/5
GoogleI had a really good experience with this estate agent. The person who showed me the property was kind, informative and honest. There was no pressure at all and I didn't feel rushed at any point. I totally recommend them.
Anne · 16 April 2024
★★★★★ 5/5
GoogleI recently sold my property with Hilton and Fox, and I am absolutely delighted with their service. Remarkably, the property went under offer right after the first viewing. Their team's efficiency made the entire process incredibly smooth and stress-free.
A special mention goes to Priya from the sales team, whose exceptional service truly stood out. Her professionalism and dedication were remarkable.
I wholeheartedly recommend Hilton and Fox to anyone looking to sell, let, or buy a property. A big thanks to the entire Hilton and Fox team for their outstanding work!
Divya · 28 July 2024
★★★★★ 5/5
GoogleFrom our very first meeting, it was clear that Hilton and Fox is not just in the business of buying and selling properties, but truly dedicated to helping clients achieve their real estate dreams. Their expertise and deep understanding of the local market were immediately evident, and they took the time to explain every step of the process in a way that was both clear and reassuring.
Krima · 28 July 2024
★★★★★ 5/5
GoogleFirst and foremost, Hilton and fox estates took the time to understand my specific needs and preferences. They listened attentively and tailored their approach accordingly, ensuring that every property they presented to me was a potential fit. This personalized attention made the entire process smooth and efficient.
A customer · 28 July 2024
★★★★★ 5/5
GoogleThe culmination of this journey was finding my dream home, and I can honestly say it would not have been possible without the dedication and hard work of Hilton and Fox. Their passion for real estate and genuine care for their clients shine through in every interaction.
Kalyani · 28 July 2024
★★★★★ 5/5
GoogleReally.wonderful , honest and reliable service.
Hyder · 17 November 2025
★★★★★ 5/5
GoogleOverall, I am highly impressed with the service I received from Hilton & Fox . Their professionalism, knowledge, and dedication to client satisfaction are truly commendable. I would not hesitate to recommend them to anyone looking to buy or sell property in the area.
Rajvi · 28 July 2024
★★★★★ 1/5
GoogleWhile speaking to them, they definitely discriminate towards DSS applicants and are very dishonest whilst discussing availability depending on your financial situation.
Mottaz · 25 October 2023
Agent replied · 24 October 2024
We are sorry to hear this, we thank you for the feedback as it is always helpful to hear from our customers about their experiences with us. We take negative reviews seriously as our main priority is keeping our customers happy.
We don’t seem to have any record of your details, please contact us on 020 8426 0631 so we can resolve this matter.
★★★★★ 5/5
GoogleMoreover, Hilton and Fox has an impressive network of contacts, from mortgage brokers to home inspectors, which made the entire process seamless. Their recommendations were always spot-on, further solidifying my trust in their judgment and expertise.
Mayur · 28 July 2024
★★★★★ 1/5
GoogleVery poor customer service, would stay away at all costs.
Home · 16 April 2025
★★★★★ 1/5
GoogleWill kick you out of property for no reason do not recommend
Zenom · 16 April 2024
★★★★★ 5/5
GoogleBest place to get a good property
Nihar · 16 April 2024
★★★★★ 5/5
GoogleBest place to get a good property
Tisha · 29 December 2023
★★★★★ 4/5
GoogleRating only, no written review.
Dh · 10 July 2025
★★★★★ 3/5
GoogleRating only, no written review.
Z · 16 April 2025
★★★★★ 5/5
GoogleRating only, no written review.
Ujas · 28 July 2024
★★★★★ 5/5
GoogleRating only, no written review.
Brijesh · 28 July 2024
★★★★★ 1/5
GoogleRating only, no written review.
Jaison · 28 July 2024
★★★★★ 5/5
GoogleRating only, no written review.
Nasir · 16 April 2024
★★★★★ 5/5
GoogleHard working staff.
Maher · 25 October 2023
★★★★★ 5/5
GoogleRating only, no written review.
MUSTAFA · 25 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
