Every review we hold for the Harrow office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI am writing to express my dissatisfaction with the property I rented at Garden Close, Ruislip. Unfortunately, the living conditions have been subpar. The property exhibits issues such as mold, a damp bathroom that leaks into adjacent rooms, and loose windows. Despite my repeated complaints since November, these issues remain unresolved.
As a tenant living with my 10-year-old daughter and wife, we have all experienced health problems due to these conditions. After five months of frustration, I contacted the Hillingdon Council in hopes of resolving the situation. Regrettably, no action has been taken thus far.
I strongly advise against renting through these state agents based on my experience.
Shamal · 24 April 2024
Agent replied · 23 October 2024
Regarding your complaint, the council conducted an investigation and found that the issues you’ve experienced are more related to lifestyle factors than the property itself.
★★★★★ 1/5
GoogleThey went back on a promise they made over the phone after we moved out from one of their properties - they said we would have to pay 2 months rent after giving notice and then asked for 2 months and a half when we had to make the last payment, saying they actually meant 2 more months from the day of our next due payment, not from when we handed our notice. (which they didn't) This has all been discussed via telephone and they did not send any email or written documents to acknowledge either that they have accepted the notice or the period for which our rent payments were still due. We ended up having to pay for the extra period due to the lack of aforementioned written evidence and because our tenancy agreement did not have a break clause. The agency claims it was the landlord's decision to ask for the extra money, and as we had no break clause he had the right to do so, but nonetheless I cannot recommend this agency for not having informed us until the very last night when our last rent payment was due that we had to pay 650 pounds extra. That is a lack of professionalism and an experience I do not wish on anyone.
Cosmin · 17 April 2020
★★★★★ 1/5
GoogleWe Confirmed a viewing for the following day drove an hour to get to property called up estate agent to say we have arrived and said it hasn’t been confirmed and said it would not being going ahead he was very rude on the phone and hung up we tried to call back but he didn’t pick up, I would strongly avoid this agency not professional in the slightest. Aylesbury branch.
Nicolle · 25 April 2023
★★★★★ 1/5
TrustpilotNot happy
Just before you are going to make a holding deposit they said this is non refundable only in case if you are not able to provide the references
New · 3 November 2024
★★★★★ 5/5
GooglePrompt and professional service. Quick to find a tenant. Special thanks to Jerad and Karuna for all the help.
Man · 23 November 2021
★★★★★ 5/5
GoogleBrit Bricks found our tenants within a short period. They were very professional in their dealings and all documentation was done on time. Rental payments are also made promptly.
John · 25 April 2021
★★★★★ 5/5
GoogleVery professional - managing our property portfolio and finding new tenants. Would recommend to any Landlords looking to rent their properties and trust them to manage the property safely.
Angad · 17 April 2021
★★★★★ 5/5
GoogleRent guarantee insurance with out fee for first year its unique with Brit Bricks
Ramesh · 17 April 2021
★★★★★ 4/5
GoogleThey are helpful and give correct advice with their knowledge on the trade
Ganesh · 17 April 2021
★★★★★ 3/5
GoogleRating only, no written review.
Murtaza · 25 April 2022
★★★★★ 5/5
GoogleRating only, no written review.
Babubhai · 25 April 2021
★★★★★ 5/5
GoogleRating only, no written review.
Kirupa · 25 April 2021
★★★★★ 5/5
GoogleRating only, no written review.
Shan · 25 April 2021
★★★★★ 1/5
GoogleRating only, no written review.
Anna · 17 April 2021
Agent replied · 23 October 2024
You wanted to pay cash in hand which we explained isn't something we accept as we need to know where the money has come from. You couldn't explain the source of your income and therefore we are not interested in doing business with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
