William H Brown Harlow reviews

★★★★★ 1/5

Trustpilot

.Should have no stars

.Should have no stars! No communication and young inexperienced staff.Luckily We agreed only 3 months contract.We were taken onto their books with a wave of false promises yes we have loads of applicants for your house,it will sell at that price etc.We were conned into going for one of their corporate online extra pro packages which is their way of getting £130 upfront so when they dont sell your house (which they probably won't) they get to keep the money.This entailed a supposed professional photographer, anyone could take better photos with a phone!.As a business they use the splatter gun approach where you take on so many properties that percentages dictate you must sell some and the rest of your vendors will inevitably fall by the wayside.I feel I have wasted 3 months of potential selling time by entrusting my house to amateurs to sell, DO NOT USE!!!

Lardyspursman · 8 October 2017

★★★★★ 1/5

Trustpilot

DO NOT USE - Deceitful and awful customer service!

I wish I'd read some of these reviews before deciding to put my house on the market with William H Brown in Suffolk. Very pleased with the first few weeks when we received two very good offers, however after that the communication rapidly went downhill. Never heard a word unless I did the chasing for an update. I needed the house sale to go through quickly due to personal circumstances and was promised a completion date within two months. Sadly, four months later I still don't even have an exchange date! I am not happy to pay their extortionate fees whilst I am being fobbed off with excuses after excuse and blatantly lied to again and again! Not good enough WHB, very poor indeed and a disappointment to the industry! Do not use. Will do anything to keep you from re-listing your house with another agent! Buyer Beware!!!!

Annie · 11 September 2017

★★★★★ 2/5

Trustpilot

Unfortunately a bad experience.

Unfortunately a bad experience.estate agents are fresh off the block, turn up without keys, have no clue where properties are, do not know how to open doors, reschedule/apparently are unaware of appointments booked unless you call to confirm immediately prior to wasting your day.The service is a front for a big financial company, which is unfortunately not a good way to sell properties. You are ushered to meet with a mortgage advisor, who takes all your details - and knows what you can afford.the mortgage advisor works directly for the parent company employing the young monkeys who run around, called 'negotiators', so obviously tell them what to ask you for!In addition, they apparently hoodwink the seller out of £1000, by making you use their 'packaged services' - mortgage advice and solicitor. These services separately can cost the same, but shopping around can make it even cheaper - I did the math. You are unfortunately left worried things will not progress unless you use their mortgage advisor who owns the place, and the bundled solicitor.The most effective way of using this service is to direct all your enquiries to the mortgage advisor, who can 'tell' the William h brown employees what to do.I have discarded their offer of 10% off if I ever want to sell, and another card for a friend. I would not want anyone to go through this utter incompetence.

Dr · 23 August 2017

★★★★★ 1/5

Trustpilot

Completely incompetent lettings agent

Completely incompetent lettings agent - slow to respond, continuously had to chase them, no comment sense nor any desire to actually manage a property let (although happy to take fees). Do not use. This agent has cost me a lot of money, as the tenant left the property in a mess and the WHB were completely useless. All complaints fell on deaf ears. If you are thinking of engaging William H Brown to let your property for you, don't: you will end up paying fees but managing the property yourself.

Jen · 23 July 2017

★★★★★ 5/5

Trustpilot

Hannah Hudson has done a great job with…

Hannah Hudson has done a great job with our case. Kept chasing the solicitor and estate agent and also kept me updated on regular basis. I'm really happy about my overall experience.

Muhammad · 25 September 2024

★★★★★ 1/5

Trustpilot

Do they not want to sell?

Contacted via rightmove asked them to email me, they phoned. Phoned back to get more info on a property, they didn't know hardly anything about it, only a stock outside photo on rightmove. Asked them to send more info to me they didn't. I chased again asked for a potential viewing and told sales would get back to me, nothing. Do they not actually want to sell properties? I feel sorry for anyone that uses this company to try and sell a property.

Daniel · 22 July 2017

★★★★★ 1/5

Trustpilot

Contacted these agents {gt yarmouth …

Contacted these agents {gt yarmouth office} online for details of a property, never got a reply so rung them to ask again for info on this property.Turns out that i knew more than these so could agent about it, loads of just incorrect info, even told me that this property was not online so how the hell did i find it.Then told me that they will contact me with more details they still have not done this.If it was me paying for this rubbish service i would be totally enragedHow the hell can they do any business at all, do they ever sell any property i cant see how.

Gary · 14 July 2017

★★★★★ 1/5

Trustpilot

Rented with these & never again....Avoid if you can, useless bunch!!

What a circus this is & plenty of clowns work there but they are all about as much use as a chocolate fireguard.They are quick to take your money but in no hurry to give it back & it took them a month & a half to get my deposit back to me & would have taken longer if i hadn't put a dispute in with the Tenancy deposit scheme.Repairs are as slow as the brains of the people that work there is no urgency & the majority of the time they just ignore your emails in the hope you'll go away, so unprofessional this lot.As long as i am living & breathing on this planet i will never have anything to do with this useless companyMy advice is to avoid at all costs & go elsewhere....

Wayne · 30 June 2017

★★★★★ 5/5

Trustpilot

Ben and team at William H Brown Harlow…

Ben and team at William H Brown Harlow were fantastic with our Sale, fast and efficient. Also managed our buyer really well, during delays.

Alex · 8 March 2021

★★★★★ 1/5

Trustpilot

Poor service all round

Dealt with William H Brown recently with regards to valueing, selling a house, and buying a house and the service was poor all round.The valuer who came to meet us at our house was rude and unnaccomodating and tried to get us to pay more in selling fees than are appropriate.Then we tried contacting William H Brown on several occasions to arrange viewings of properties that had been recently added to market that we were interested to potentially buy. Getting hold of William H Brown via Web (trying to request viewings via rightmove etc) was impossible, and they never followed up with us. When we rang to enquire what was happening they said they'd call us back and they never did. When we finally did get a response it was to say the house had now sold, and we had missed out on it. This was caused by unprofessionalism at William H Brown.We will never be using William H Brown again.

Matt · 17 January 2017

★★★★★ 1/5

Trustpilot

DO NOT USE THEM

Really poor company. 20 week contract and no viewings. But worst of all not one phone call during the 20 weeks. Absolutely disgusted with them. Overvalued the property just to get the business. My cat is more proactive than them. I sincerely recommend you don't use this company which is part of the sequence group. However connells which is also part of the same group couldn't be better. WHB. couldn't give a flying fig about their customers.

CYRIL · 28 June 2019

★★★★★ 1/5

Trustpilot

A bunch of useless individuals…

A bunch of useless individuals including their solicitors. Bottom of the chain are using them and we have missed 2 moving dates because of their incompetence.

Christine · 17 December 2024

★★★★★ 2/5

Trustpilot

Poor buyer experience

You will find out that this agency has a bad habit of missing to advertise the surface of the properties that they are selling. While this information can be found on the EPC certificate they manage to include only the graph part of it, so you will no be able to find it. When asked about the agents do say that they do not know it, assuming that your are stupid and not knowing that this information is always on the EPC certificate. Hiding information about the property seems to be part of their day to day job.

S.S · 20 May 2016

★★★★★ 1/5

Trustpilot

A year on and I am still furious with this company

My story actually happened nearly a year ago but I think its worth a read. In 2014, my partner and I decided to rent an apartment through WHB. We viewed the apartment (priced at £525 a month) and were happy with its condition. We told WHB we would take the apartment and just under a week later went in to their office (leicester) to sign for the property. No sooner had our pens left the paper, the sales advisor said 'has the landlord told you about the leak?' We didn't know what she meant but it turns out that there had been a water leak from an upstairs property into our flat on the ceiling. What was funny, was that we later learned the landlord was not allowed our contact details, so I have no idea why they'd asked if the landlord had told us anything as he wasn't legally allowed to! Anyway, they informed us the leak was 'a small brown stain on the ceiling' so we said as long as it was patched up promptly we didn't mind. To cut a long story short, when arriving in the property we found there to be thick black mould everywhere! Something which obviously had been much worse than we were told. To add insult to injury, we were told the inventory had not came through yet (which ironically contained pictures of this mess) so we didn't get any inkling of the damage until we saw it for ourselves. WHB were extremely unhelpful, making us feel 'annoying' for ringing up to complain and the work was eventually sorted ourselves. At the end of our tenancy our problems were not over when we did not receive our deposit back for three months. Numerous calls were made to WHB and I was hung up on twice when asking where our £700 was. We finally got £650 back after having to give them £50 to clean the carpets which we'd already paid to clean. Awful company, complete bandits.

Lucy · 25 April 2016

★★★★★ 1/5

Trustpilot

Viewing properties

I have rung up William h brown numerous times in the last month to try and view 2 different properties. Each time I rang the agent took my details and assured me that someone would call me back to book my viewing. Over two weeks later and I've had no phone call. I won't be buying a house through William H Brown that is for sure.

Anna · 2 February 2022

★★★★★ 1/5

Trustpilot

Very poor service and communication

Very poor service and communication. - Would always promise to ring back and let us know. Never did. - Did not research the vendors properly, meaning we spent £1500 for no reason. - No communication. - Often gave erroneous excuses for things that were not ever plausible. - Spoke with management team who ignored my e-mails. With the number of estate agents on offer, I would strongly advise going elsewhere.

J · 24 May 2021

★★★★★ 1/5

Trustpilot

Bad Agency to work with

when i was looking for a flat, william H Brown had a good house in high street in braintree. So i apply for that flat, and after a fortune payed to fees and inventory i finally rent that flat. After one month i had a pipe that blow up, i call to the landlord and came to fix next day, they made a hole on my hall to fix the pipe and they left it open. the told me was just for a few days bust after six months i still had that hole 1 meter by 1 meter, and imagine me with 1 year child at home and having that. I called many time to the landlord and the answer was always the same we will fix soon as possible, and they were building another flat on the top of mine(funny hein), i called to the agency and they told me they can't do nothing, know i'm asking why we rent a house on agency? just to pay fees nothing else?? no that is william h Brown policy i found another agency that don't work like them if a have an issue i just call them and they call to the landllord to fix my issue because they have some standards for landlords. But when i saw hey will never come to my flat and fix the problem, i started looking for another flat and i found one cheaper and better. when i call to the landlord i was living his flat he told me you can't because you still have one month contract lol so i rent the other house and one day i went to my flat and was missing my laptop, tv , bike and 100 pounds. was the landlord who done it, i called him return my items and he didin't wont i dont know why, so i went to the police and after one day i had all my items, was the first and the last time i rent something on william h brown

Fabio · 15 February 2015

★★★★★ 5/5

Trustpilot

Used the services in Grays

Used the services in Grays, very helpful and quick turnaround. Iga was very helpful through every step. Great service all round

Customer · 12 July 2021

★★★★★ 5/5

Trustpilot

Excellent prompt service from all…

Excellent prompt service from all staff. Gina is my usual contact and she always goes the extra mile to get things sorted.Alan Bunney

Alan · 2 February 2021

★★★★★ 1/5

Trustpilot

*MOULD, DAMP, FAULTY ELECTRICS, BLACK MOULD

These people have me and my 9 month old son in a flat t full of mould weve been here 10 months and weve got s hole in the bath shower is broke windows are full of water and mould the electic cuts off when you plug more then 1 thing in the house at the same time. These people dont care what condition your property is there just money grabbers

Hayden · 1 February 2021

★★★★★ 1/5

Trustpilot

Stevenage branch

Stevenage branch Buyers and sellers stay away from this branch as the so called area sales manger does not represent buyers and sellers in any honest way !

Sophoclis · 1 November 2024

★★★★★ 1/5

Trustpilot

taking advantage of Elderlys

if you are saling A house you should know, you need to make sure they are realy selling your house,and the valuation is genuine, shop about, please,please.please. thean get some one to call them and aske if your house is still up for sale. you have to believe me, then you will find out somthing extremely horrible.if you need to know more you can call me and i will tell you all about it07598349848

Hoeman · 20 March 2020

★★★★★ 1/5

Trustpilot

Listen to your customers and be more transparent

This company is being seriously damaged by a deceptive head office department which masks their phone calls with a randomly generated local phone number so you pick up the phone. They are verging on pushy and do not encourage business in any shape or form. It is so unfortunate especially as the local team are so very helpful and more than capable of managing their business. AVOID.

Stephen · 25 October 2021

★★★★★ 5/5

Trustpilot

Jay and Rob from the clacton on sea…

Jay and Rob from the clacton on sea branch we’re amazing from start to finish .we looked at many properties with them and never once did they make us feel uncomfortable .Lovely guys who made our journey all worthwhile as they knew what we were looking for and eventually we found one with them ,Thanku so much Wendy and Doug seabrook

Douglas · 18 August 2022