Every review we hold for the Harlow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCost me £1,800 and they're not registered with an ombudsman
I attempted to purchase a property through Prestige & Village in 2024. During the viewing and in subsequent written correspondence, the agent confirmed that a rear extension was permitted development with no planning issues. This turned out to be inaccurate, and I withdrew from the purchase after incurring over £1,800 in survey and legal fees.
I raised a formal complaint but was dissatisfied with their response. When I tried to escalate to a property ombudsman, I was unable to find the firm registered with either The Property Ombudsman or the Property Redress Scheme, membership of one of these is a legal requirement for estate agents in England.
I have reported this matter to Trading Standards.
Ajay · 29 November 2025
★★★★★ 1/5
FacebookI attempted to purchase a property through Prestige & Village in 2024. During the viewing and in subsequent written correspondence, the agent confirmed that a rear extension was permitted development with no planning issues. This turned out to be inaccurate, and I withdrew from the purchase after incurring over £1,800 in survey and legal fees.
I raised a formal complaint but was dissatisfied with their response. When I tried to escalate to a property ombudsman, I was unable to find the firm registered with either The Property Ombudsman or the Property Redress Scheme, membership of one of these is a legal requirement for estate agents in England.
I have reported this matter to Trading Standards.
Ajay · 28 November 2025
★★★★★ 5/5
TrustpilotMark at Prestige & Village…
Mark at Prestige & Village Hertfordshire brought a calm, steady energy to the entire process. He truly went above and beyond to make our purchase feel easy and stress-free. His communication was impeccable throughout, and we always felt informed and supported. A genuinely good man and an excellent agent, thank you for doing such a fantastic job.
Yvonne G
Shekiwi · 17 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.