Belvoir Harlow reviews

★★★★★ 5/5

Google

Belvoir have been fantastic at getting us set up to let our property. From the initial meeting whereby they provided a free estimate and advice, to completing all the paperwork, taking photos, sourcing a great tenant, the inventory and to processing payments. They are very responsive, super professional and their fully managed service has been stress free for us. I would highly recommend. And thanks to Lilli for being a brilliant point of contact throughout it all.

Christopher · 30 September 2025

★★★★★ 5/5

Google

I recently secured a two-bedroom maisonette through Belvoir Harlow, and I must say, my family and I are thoroughly impressed. Despite the limited time available, the team managed to find us a beautiful and well-suited home that exceeded our expectations. From start to finish, the process was smooth and professional. The staff were responsive, attentive, and ensured that every detail contributing to a comfortable living space was in place. Their dedication and efficiency made what could have been a stressful experience feel seamless. I wholeheartedly recommend Belvoir Harlow to anyone looking for a reliable and proactive letting agency.

Solomon · 2 July 2025

★★★★★ 1/5

Google

TENANTS BEWARE - absolutely horrendous experience with this agency who fully managed the property, with incompetent staff who obviously think the tenants paying their wages are beneath them. We rented a detached property with garage in Tickenhall Drive, Church Langley, Harlow, through them 8 months ago, and within 10 days, we had water pouring through the lounge ceiling as they'd let a previous tenant install a new bath (as they'd damaged it) and didn't think to check it was fitted correctly before letting to us. We were told it was fixed but then we then had water pouring through the ceiling a SECOND time the next time we used the bath as they obviously use bodgejob contractors! Think a whole bath draining through the ceiling. Thought the ceiling was going to come down it was sagging so much and had a massive hole in it. Belvoir did not care that this was a safety hazard when we had vulnerable children and told us we would have to claim any water damage from our own insurance and suck up the increased premium and excess! We also had a leak through an electrical fitting from the ensuite bathroom so at one point were told we couldn't use either so had no washing facilities for almost a week, also the boiler was broken by the landlord's contractor so we were left with no boiler for another week in freezing temperatures but Belvoir said not our problem and we don't have to supply any alternative heat appliances (we have two children with disabilities, one with a serious medical condition)! We were not able to use one of the bathrooms in the property for 4 months and had over 12 different tradespeople in and out over 6 months with one lot of building work that should have taken place for 2 weeks taking 8 because the contractor kept disappearing - all while my husband and son were recovering from major operations! We also had a disgusting silverfish infestation, with silverfish in our beds and wardrobes and even on my son's shirt he was wearing at the time (!), due to the damp and long term neglect of the property. Again Belvoir did not care, did not feel any compensation or rent rebate was necessary and we can only assume advised the landlord to EVICT us after 7 months of absolute hell, which they did after we had to get Environmental Health involved who discovered dangerous electrical installations as well! We had put up with with it as didn't want to move again, had been initially told the landlord wanted a long let, and were very patient as we thought when the repairs to the property were completed, we would be left in peace! We now have to find a new property in a tough rental market, pay out for removals and a new deposit, as well as pack up and move again after such a short time. Our autistic son is very distressed about having to move again. I can almost guarantee we will have to fight for our deposit back despite keeping the property pristine and always paying a very high rent on time, including while having builders in and out. In my experience, Belvoir are utter scumbags, as are their landlords. They are currently under investigation by the Property Ombudsman in my case. Sadly there’s no option to give zero stars. UPDATE: we moved out and I now see the property has been put back up for rent with Belvoir again at a higher price. We are currently suing the landlords for breach of contract. Hopefully the landlords will fix the bathroom and remove the mouldy wall and the silverfish infestation will not be an issue for the next tenants. Please beware of this agent and the landlords for this property.

Tilly · 2 June 2025

★★★★★ 5/5

Google

As first-time landlords in April 2016 we were referred to Belvoir by friends. We are glad they did, because Tracy and her team have provided good service and advice in our first year. We had no qualms about appointing them to manage a second property that we acquired recently. We recently (Dec 2020), placed our 4th property let with Belvoir - this time with Lilli looking after our case. Lilli was exceptionally professional and easy to deal with. Belvoir found us a new tenant within 48-hours of the property being advertised. Even when this proposed let fell through at the 11th hour, Lilli found replacement tenants within 24-hours who moved in within 5-days including taking up the necessary references. Great service indeed !

Colin · 7 April 2021

★★★★★ 5/5

Google

Me and my partner have recently moved into a property managed by Belvoir in Harlow. We have had a positive experience so far and the estate agent we have been dealing with Lilli has been lovely. The property we are in was in good condition and they have been responsive to any issues that we have had.

S · 12 February 2025

★★★★★ 5/5

Google

I have received an excellent level of service from Belvoir Harlow at all times. I had a 2 bed house to let in December and was nervous that a tenant might not be found before Christmas. On the first day of viewings there were 5 people interested and a new tenant with a professional career was immediately found. My partner has also used Belvoir to let her properties for many years and we find all the members of their team are professional, efficient and friendly.

Neil · 1 January 2024

★★★★★ 5/5

Google

I am so happy with my whole experience with Belvoir. The estate agent Lilli is a pleasure to work with. Everything has gone smoothly from the first viewing, to moving in and Belvoir managing the property.

Jo-Anne · 13 September 2025

★★★★★ 5/5

Google

Very positive experience from Belvoir. Really great customer service. Belvoir made the process simple and quick. Thanks to Lilli, Sophie, and the teams. Would highly recommend this letting agency. Belvoir is a really professional real estate company. The customer service is very good. Their leasing process is very simple and fast. Lilli responded very quickly to our inquiries. I highly recommend this real estate company~

Sum'B · 7 January 2022

★★★★★ 5/5

Google

A BIG thank you to Lilli and all the team at Belvoir who helped my husband and I get the house of our dreams. Lilli was very professional, made the process of getting our house so easy and straight forward. This is the second time we have had Belvoir help us, first with our flat and now with our house and I highly recommend them to all.PositiveProfessionalism

Laura · 7 April 2021

★★★★★ 5/5

Google

It was a pleasure working with Belvoir and especially Lilli from viewing a property to getting the keys, as a new tenant. It took only 15 days for me to get a property, which was exceptionally well. Friendly and professional work from the staff made it really easy. Timely response from Lilli regarding any doubts was great. Highly recommend belvoir. Thankyou for all the help.

Anju · 11 April 2024

★★★★★ 4/5

Google

There was a lot of help from them at the beginning, and also in the last year, but between those periods not much. Consequently, they are now helpful and reliable. Lilli is really good and professional.

Nora · 2 June 2025

★★★★★ 5/5

Google

I have been searching for renting a house for the last three months. Finally, I got in contact with Belvoir, friendly service and all the processes were well communicated before proceeding. Lilli has a high level of skills in customer service. Thank you, Belvoir Harlow.

Narendran · 27 November 2024

★★★★★ 5/5

Google

We have been using Belvoir Harlow now for nearly 6 years. That have always been approachable, professional and very helpful. Lilli has just found us a new tenant very quickly and has been very helpful and kept us informed of progress. Chris & Kathy MaynardPositiveResponsiveness, Professionalism

Christopher · 7 April 2022

★★★★★ 1/5

allAgents

Horrendous experience with

Absolutely the horrendous experience with Belvoir Harlow as a tenant. We were supposed to move in today and waited patiently for the date that Belvoir, Harlow gave us. On seeing the property, more than a month before start of tenancy date, and the letting agent promised us that the property will be painted and all the problems will be fixed before start date of tenancy. We furnished all the details and deposited all the documents they required. On the start date of tenancy, the letting agent did not even want to come in to the flat initially. On my wife insistence when she did eventually walk with us into the property; we realized that the some of the cabinet door were broken/unhinged and it had not been painted at all (not to mention the other issues with integrated appliances). When my wife raised these issue, the letting agent was extremely rude to her. Maybe she was having a bad day but she there was no reason to be rude to the tenants about their valid concerns, regarding the property. She basically told my Mrs. that she had no time and was leaving and nothing can be done about this. As of our start of tenancy date, we are sitting in our rent property that is barely livable with multiple problem. If you are a prospective tenant, please stay away from these folks. They do not care at all about you and leave you hanging as soon as they make you sign the tenancy agreement. We as professionals (in the finance and my Mrs. in the healthcare industry) will make sure, we explain in detail to our friends and colleagues and in our professional circles; exactly how we have been lied to by the letting agent and treated by them. Both here and on the US/Canadian professional forums (working in UK). UK is a wonderful country and with wonderful people, who we have come to befriend and adore, but some bad apples.....ahhh. If you are a prospective tenant....just stay away from them.

Camron · 11 September 2021

★★★★★ 1/5

allAgents

"Horrendous experience with..."

Absolutely the horrendous experience with Belvoir Harlow as a tenant. We were supposed to move in today and waited patiently for the date that Belvoir, Harlow gave us. On seeing the property, more than a month before start of tenancy date, and the letting agent promised us that the property will be painted and all the problems will be fixed before start date of tenancy. We furnished all the details and deposited all the documents they required. On the start date of tenancy, the letting agent did not even want to come in to the flat initially. On my wife insistence when she did eventually walk with us into the property; we realized that the some of the cabinet door were broken/unhinged and it had not been painted at all (not to mention the other issues with integrated appliances). When my wife raised these issue, the letting agent was extremely rude to her. Maybe she was having a bad day but she there was no reason to be rude to the tenants about their valid concerns, regarding the property. She basically told my Mrs. that she had no time and was leaving and nothing can be done about this. As of our start of tenancy date, we are sitting in our rent property that is barely livable with multiple problem. If you are a prospective tenant, please stay away from these folks. They do not care at all about you and leave you hanging as soon as they make you sign the tenancy agreement. We as professionals (in the finance and my Mrs. in the healthcare industry) will make sure, we explain in detail to our friends and colleagues and in our professional circles; exactly how we have been lied to by the letting agent and treated by them. Both here and on the US/Canadian professional forums (working in UK). UK is a wonderful country and with wonderful people, who we have come to befriend and adore, but some bad apples.....ahhh. If you are a prospective tenant....just stay away from them.

Kamran · 11 September 2021

★★★★★ 5/5

Google

Excellent and thorough tenancy and property management services provided. I have always found Belvoir Harlow professional, honest and hard-working to find the best solutions for my property needs. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value

Shannon · 1 January 2023

★★★★★ 5/5

Google

We had issues with air vents, boilers, electric circuits, windows... always fixed in a professional and quick manner. We needed a reference letter when we moved out and they provided it to us in no time. We did not manage to honour our end of tenancy agreement in its fullest so we expected our deposit to be partly withhold, what they kept was what was fair. Given the experiences I had before with other letting agencies, I must say their service is way above the standard. Could not recommend them enough.

P9YC56 · 27 November 2024

★★★★★ 5/5

Google

Belvoir has been dealing with the letting of our home for a while now. Lili has been exceptional, she has fully managed it for us (as we live abroad) and has gone above and beyond so we didn’t have to worry about anything. She is very communicative and resolutive. I would 100% recommend belvoir to anyone. Thank you!

Patricia · 7 April 2023

★★★★★ 1/5

allAgents

"Avoid at all costs. This ..."

Avoid at all costs. This branch agree for your tenants to break the contract without your consent/agreement. Then refer to some tenuous clause in the contract to cover up for their massive mistake. Will be taking this matter further court ombudsman etc, absolutely terrible service the office manager is rude and disrespectful. Countless emails ignored. Couldn't organise a p1ss up in a brewery. For any other landlord looking for an agency in Harlow you could find 100% better out there.

ANNOYED · 3 May 2011

★★★★★ 1/5

allAgents

Avoid at all costs. This

Avoid at all costs. This branch agree for your tenants to break the contract without your consent/agreement. Then refer to some tenuous clause in the contract to cover up for their massive mistake. Will be taking this matter further court ombudsman etc, absolutely terrible service the office manager is rude and disrespectful. Countless emails ignored. Couldn't organise a p1ss up in a brewery. For any other landlord looking for an agency in Harlow you could find 100% better out there.

ANNOYED · 2 May 2011

★★★★★ 1/5

allAgents

"I have read through many..."

I have read through many reviews on this site with regards to Belvoir, 99% not good, but thought seeing as they are a franchise and Harlow was not mentioned I would throw caution to the wind. Big mistake, they fell into line with most reviews I have read. I arranged for a viewing and was told that due to a previous hicup that I would be the first person to view the property, upon arriving we were informed that they was another party viewing the same property 15mins after us. Upon leaving we were informed that even though there was someone else looking we would have 1st refusal if we rang back in the morning. We went home disscussed our options and decided that we were going to go ahead, due to work commitments I was unable to call agent back at 9 on the dot, and about 9.20 i recieved a text telling me that the other prospective tennants had already been in and paid a deposit so the flat was gone! When challenging the fact that we were supposed to have 1st refusal i was greeted with a somewhat dont care attitude and that I should have either rang at 9am sharp or better still commit there and then after viewing the property! Subsiquent communications have resulted in a frankly disgusting level of customer service and needless to say I will never use Belvoir ever again, I suggest that regardless if the franchise you avoid at all costs. If this is how potential clients are treated then I can only wonder how you are treated once money is handed over and contracts signed!

Anon · 23 September 2010

★★★★★ 5/5

Google

Lilli was amazing and very efficient at finding us a tenant. As a team Belvoir were really easy to work with, helpful and we felt very well supported by their professional approach. I would recommend Belvoir in Harlow.PositiveProfessionalism

Jenny · 7 April 2021

★★★★★ 5/5

Google

I just finished my tenancy and I highly recommend this agency. Lilli is excellent and looks after her tenants really well. They accepted my cat and the process to move in was fast and effective. No issues at all. Thanks so much for everything

Carolina · 1 January 2024

★★★★★ 5/5

Google

This company is amazing, especially Lilli who helped us the whole way. She made the process so quick and easy and nothing was too much! So happy and would definitely recommend.

Chloe · 1 January 2022