Trusted Agent profile · Haringey
★★★★★
1,653 reviews across 2 platforms
256 Muswell Hill Broadway, London, N10 3SH, Haringey, N10 3SH
Part of Hamptons, see every office.
Hamptons's office in Haringey, at 256 Muswell Hill Broadway, is rated 4.3 out of 5 across 1,653 reviews on two platforms, including 202 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Hamptons Muswell Hill Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Haringey.
Every review we hold for the Haringey office, from every platform, shown as written. First names only.
5/5
TrustpilotSorting out boiler issue
Just want to say a big thank you to Max Barnes from Hamptons for sorting out our boiler issue so quickly before the holiday season. Max was kind enough to do a video call to try and sort it out as soon as I reported the issue. When this didn’t work, Max helped find a technician to resolve the issue the same afternoon.
4/5
TrustpilotFriendly process let down a little by timescale
Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.
5/5
TrustpilotGreat Amersham Team
The team at Amersham were professional, friendly and on the ball throughout our sale and purchase. The photos and details were exemplary.I felt I knew the whole team and was happy to have any of them attend the viewings. For various reasons it was a more complicated process than usual and they went above and beyond expectations. I genuinely think it went ahead because of the team at Hamptons, so i'm delighted we decided to sell our property through them and would recommend them to friends and family. In fact we already have!
Thank you for leaving us a review Sophie. It is fantastic to receive such wonderful feedback about the Amersham team and in particular that you feel they had such a positive impact on the transaction. We take great pride in our people and look forward to sharing your review the team, thank you again.
1/5
TrustpilotBad for tenants and bad for landlords
Listen to the bad reviews and avoid this agency. They are a big messy organisation whose incompetence has consequences for both tenants and landlords.The property I moved in had a damaged window and a damaged balcony door (they can’t be closed, which leaves in cold, dampness, draft, insects (plenty of dead insects near those doors) which is strange considering it’s a new build, high standard property, but anyway. I made an offer on the condition that these be fixed before I move in and this was put in the contract. Not only were the issues not fixed, even though I checked with them every week to get updates, there were other issues too like a missing smoke detector, broken cupboard door, broken tap, leaking sink, etc. But by far the worst issue remain the windows, which can’t be closed and have made the apartment damp, cold, and there’s a strong draft. The engineer who came to have a look again said he told Hamptons about needing to replace the balcony door months ago, which is why I say they’re bad for landlords too. They won’t care about maintaining what was a very nice apartment and have exposed it to all kind of risks like exposure to weather and dampness, the missing smoke detector, etc. I’ve received a lot of conflicting information during my interactions with them, with one person at some point telling me they weren’t aware of any issues with the windows, even though one of their own agents came and got stuck with that balcony door for long after the viewing was over.There was also a lot of confusion about how they handle contracts, where different people gave me different answers, and just an overall frustrating experience. But the issue remains the the windows and balcony door aren’t fixed and the contractor looking into the repair said it would take 6-12 weeks and they haven’t even heard back from the company that needs to send them the parts, then on top of that however long it takes to recondition the apartment and get rid of the damp and cold, is not something any tenant should be expected to have to deal with. 3 months of cold and dampness when this isn’t a low end, old property. I also feel sorry for the landlord because I’m sure he had no part in this and they let his property get into this state. I’ll be looking to end my contract.
Thank you for taking the time to leave us a review, customer service is very important to us and we are naturally disappointed to hear you have had a negative experience . Please email customercare@hamptons-int.com with the name of the branch or individual you were working with, so the team can ensure your feedback is passed onto the relevant department head to investigate. Thank you again.
5/5
GoogleBeing long-time (42 years) property owners, my wife/I needed a 'stop-gap' 1 year rental term from November 2017-18. During our tenancy I mainly dealt with Hamptons Management/Maintenance side, subsequent to, (initially) the Muswell Hill Lettings Department. ... Ross Lines being the property manager, who throughout that period was attentive, helpful and professional whenever contact became necessary. Similarly, James Williams the Senior Lettings Negotiator was considerate, patient and understanding at the beginning in helping us to secure the rental. Definitely a 5 star rating for both guys.
Thank you for taking the time to leave us a review! We take customer service very seriously and are so pleased to see that James provided you with a 5* service. We think he is fantastic and it is always great to hear when customers agree! We will ensure your kind words are passed on, thank you again and for choosing to use Hamptons International!
5/5
GoogleHamptons sold our house in Muswell Hill and were excellent throughout. They supported the valuation and marketing perfectly and positioned the property at exactly the right level. The support throughout the process was personal, efficient and always timely. They acted quickly whenever there were matters that needed to be cleared up and they were continuously driving the process forwards. The updates provided post the viewings were always very informative and we always felt like we knew how the process was going. The completion process was as efficient as I think it could have been and I think it went as well as could ever have been expected (we completed very quickly once a buyer was identified). Although the team seemed to act very well together and we got to know a number of the agents, I must say that Daniel Millet was superb and he really got the sale over the line through hard work, a personal approach and good attention to detail. Thank you Daniel and thank you Hamptons.
Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about Daniel! We take great pride in our people and look forward to sharing your review with him, thank you again.
5/5
TrustpilotGreat Property Management Experience
We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.
5/5
TrustpilotMr Danish
Mr. Danish has been a professional at his job and reports and attends to any issues that arise at the property immediately.
5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Thank you for your fantastic review. We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback. We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team. Thank you again for your support and for choosing Hamptons.
5/5
GoogleMichael, James and Ella have helped us find tenants and manage the house for the two years we have been away, living in Kenya. It has been a very professional relationship where I am able to call Michael and his team for advice and help as time has gone by. Our initial tenants wanted to move after a short time into the second year. Michael advised us as to the best way to handle the request, which we agreed , and then found us new tenants who moved seamlessly into the property. It has made the renting of the house a simple matter and I have no hesitation is saying I would go back to them in the event I need to rent the house again
Thank you for taking the time to leave us a review. We take customer service very seriously and are thrilled to recieve such positive feedback about the service Michael, James and Ella offered. We hope you are enjoying living in Kenya and look forward to working with you again in the future!
5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference. I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts. Thank you again for your feedback.
5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
1/5
GoogleTLDR: we've got very negative experience as tenants, the agent was lying to us, causing us quite a lot of anxiety. After reference check, and accepted offer, the landlords kept delaying signing the contract for over 3 weeks. The agent (Evelyn Aragundi) communicated to us that there are no reasons for the delay, and motivated the delay with very interesting arguments "so we have everything confirmed", "they are really relaxed personalities", "they're currently travelling,", "they're very busy people", "there's no reason for this as such, I mean it's not like they're unsure". After some very involved week, we've got an email from a manager (James White) of the agent saying that "date was a bit vague until a more conclusive timeframe was confirmed". That clearly demonstrated that agent lied to us, stating that "so we have everything confirmed" while it was not. We wont make an offer in the first place, if we knew that. Worst of all, during the process we've seen no intention to clearly comunicate situation to us, and no intention to find a solution that would work for both parties.
Hi there, Arsenii, Thank you for taking the time to get in touch regarding your experience at Hamptons Estate and Letting Agents Muswell Hill. We apologize for any inconvenience caused. Please send us an email with the details of your experience to customercare@hamptons.co.uk and we will assist you accordingly.
5/5
TrustpilotA great match
We have just rented out our property through Hamptons Greenwich, for the fourth time. Despite marketing it in the slower winter months, we secured amazing tenants within weeks of it going live. Robert Stubbs was great at communicating information, providing helpful advice and even facilitating a meeting between ourselves and our potential tenants. Our property means a lot to us and he really understood how important it was to find the right fit. A huge thank you.
5/5
GoogleGood experience purchasing through Hamptons. They are very efficient, making sure the chain kept moving along and staying on top of things. And a special mention to Abi, who was a joy to interact with.
Thank you for your wonderful review Joao. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
TrustpilotProperty Management
Been very pleased with Property Management team at Hamptons. Danish Ashraf is very responsive and understands my requirements.
1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
5/5
GoogleWe used Hamptons after a difficult experience with an online estate agent and the difference was immediately apparent. Hamptons have been a breath of fresh air in their approach, in particular Josh Cobden, who has dealt with the whole process with integrity and tact (when needed!). Josh has worked tirelessly to secure a sale and has ironed out every little bump along the way with as little stress to us as possible. Would highly recommend.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us, particularly Josh. It is wonderful to read you feel Josh worked hard on your behalf, with integrity and tact. We take great pride in our people and look forward to sharing this feedback with Josh and the team. Thank you again.
5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
5/5
TrustpilotAn excellent company to rent a property with!
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.
5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance. Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate. Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise. Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Muswell Hill Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Haringey.
