Every review we hold for the Haringey office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe rented a property through Hamptons…
We rented a property through Hamptons who provided an exceptional service. When our landlord decided to sell the property, Hamptons went out of their way to find another property for us. I would particularly like to mention Sophie Winterson who managed to balance being professional along with patience, understanding and kindness. She went out of her way to ensure there was a smooth transition between houses, liaising with our old landlord and our new landlord - Sophie did this with positivity and cheerfulness. I cannot recommend Sophie, and the whole team at Hamptons, highly enough.
Sue · 19 December 2022
★★★★★ 5/5
GoogleEvelyn and her team were lovely and made the whole process extremely easy. Very friendly, helpful people.
Samuel · 15 November 2024
Agent replied · 22 November 2024
Thank you for the great feedback Samuel. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Muswell Hill was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
TrustpilotFeedback on Hanna Horstein, property manager
Hanna has been an excellent property manager, coupling her keen attitude to care for others along with a problem-solving attitude that always leads to swift action. I’ve been liaising with Hanna for the last year or so and have had quite a few issues at my flat, which Hanna responded to very quickly and resolved effectively. She takes the time to listen to the issues, suggests any quick resolution based on her experience of similar issues and when it’s not in her hands, she escalates the issues appropriately. I also appreciate that she keeps me in the loop on the various steps when arranging any repairs and also takes the time to sympathise with the situation. It’s been evident that Hanna cares for the tenants and acts as their representative when speaking to landlords - an example of this was when she negotiated a compensation for me in response to some of the persistent issues at my flat.
Nishat · 23 November 2022
★★★★★ 5/5
TrustpilotCharlie Fleetwood great!
My property manager Charlie Fleetwood is very supportive. She consistently demonstrated a high level of professionalism, efficiency, and dedication in addressing any concerns or issues that arise. Whenever I have reached out for assistance, she has been incredibly quick to respond and has always gone above and beyond to ensure that everything is promptly resolved to my satisfaction. Thank you!
Jiayin · 25 April 2024
★★★★★ 1/5
TrustpilotOffer accepted, paid deposit, then chose a higher offer on day of contract signing
We placed an offer for a property, which was accepted by the landlord and a holding deposit was paid.
James · 16 March 2026
Agent replied · 21 March 2026
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotWe were delighted with Hamptons.
We were delighted with Hamptons. Meeting all the key personnel in the Stratford upon Avon office gave us the confirmation and confidence that we had selected the right agency for us and our property.Both Owen and Jacob then came to our home to learn and appreciate the key selling benefits of our home as well as understanding why we wanted to sell. The selling process was explained to us and all literature approved...The house was put on the market on the Monday. Blocked viewings were organised for the Thursday and Saturday.Offers came in on the following Monday and we went to sealed and final bids on the Wednesday. All was done and dusted in 10 days!We accepted one of the three offers on the table; all three were well over the "offers over" price and we were delighted with the final selling price and the speed of the sale.Owen, who managed our sales process and negotiations, was always available, reassuring and communicative.When Owen replies immediately to your WhatsApp message at 10.00pm at night, you know he's on the case and has your best interests at heart.All in all, a positive, pro-active and pleasant experience. Thank you Hamptons.
John · 26 October 2022
★★★★★ 5/5
TrustpilotReview
Danish Ashraf is a great property manager, quick to respond to queries and to solve any issues/problems that may arise
Anda · 13 October 2025
★★★★★ 5/5
GoogleJames Davidson, Daniel Millet and Natalie make a great team. James good humour and sound advice provided reassurance for us at a stressful time and when not had a experience with other agents.Daniel was amazing in keeping on top of progress once a sale was agreed and keeping us fully informed. Natalie worked so hard to find a buyer that we wished she had introduced the final purchasers. We would have no hesitation in recommending them to other sellers.PositiveResponsiveness, Professionalism
Roland · 24 October 2022
★★★★★ 5/5
GoogleHighly recommend Hamptons, especially Jonah in the lettings department. Extremely professional, helpful, responsive and dealt with our move with clear expertise. Jonah really listened to our needs and requirements for our new home and found the perfect property for us. They worked so hard on getting us moved in just in time for Christmas. The most professional estate agents we’ve ever dealt with. Many thanks to Jonah and the team - we are settled and in place ready for our baby girls arrival next month!PositiveResponsiveness, Professionalism
Holly · 24 October 2022
★★★★★ 5/5
TrustpilotWe were highly satisfied with Hamptons
We were highly satisfied with Hamptons from start to finish . Agents were at the end of the phone whenever we called - we were never kept waiting . One of the most impressive details for me was the initiative of the agent to cAll us after a buyer pulled out not just with the bad news but with 5 viewing appointments the following week. Communication was excellent - our agent Jacob was approachable and friendly and made the whole process easy
Maureen · 21 October 2022
★★★★★ 5/5
GooglePoppy and the whole team at Hamptons were brilliant when I was buying my first home. They were all extremely responsive and helpful and did everything they could to move things along quickly. I highly recommend.
Bryony · 10 October 2025
Agent replied · 10 December 2024
Thank you for the great feedback Bryony. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Muswell Hill was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleNatalie and Abi were very helpful and professional throughout the entire process of selling our home. Great experience with Hamptons.
Nikki · 24 August 2024
Agent replied · 23 October 2024
Thank you for the great feedback Nikki. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Muswell Hill was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
TrustpilotNicole Mapura extremely helpful…
Nicole Mapura extremely helpful customer service executive . Nicole has been extremely helpful and has redeemed my faith within this Company. Sometimes its a few words that can reassure you all will be ok, "don't worry, " someone that genuinely cares for the clients makes a big difference. Nicole has been extremely helpful and I called her this morning to Thank her for she never realised how stressed I have been and I appreciate her swift and corrective action in ensuring I was dealt with through the correct departments . May situation is being dealt with by the appropriate contacts. Effective training makes a huge difference Nicole is always professional, polite and reassuring , never does she sound fed up and on every occasion she has been able to connect me to the right person, she a great ambassador for Hamptons. Thank you please promote this beautiful caring individual.
Amari · 14 September 2022
★★★★★ 5/5
Trustpilotas superb as Patryk, UK will become megapower
In 2024 Feb we are given another Property Manager named Patryk Lehmann. Patryk is very organised amid handling 90 properties. Patryk is very organised, detail-minded, prompt and just to landlords. Patryk shows cares and justice in analysing. If 50% of UK citizens can be as superb as Patryk, UK will become megapower for centuries to come. congratulations to Hamptons and us.
Amy · 7 March 2024
★★★★★ 5/5
GoogleWe had a great experience with Hamptons Musewell Hill and would highly recommend it. Jonah was very professional and dedicated, making the process of our renting our new home very smooth and straightforward. Thank you!
Magdalena · 24 October 2023
Agent replied · 23 October 2024
Thank you for your positive feedback of Hamptons Estate Agents Muswell Hill. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
★★★★★ 5/5
GoogleHamptons team was very helpful during my entire renting journey. My estate agent Jonah Schiller helped me at every step of the process. Jonah and team provided us excellent service. I would highly recommend them.
Supreet · 24 October 2023
Agent replied · 23 October 2024
Hi supreet, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
GoogleI went into this estate agent to ask for advice about buildings insurance. I spoke with Natalie who went above and beyond in providing invaluable advice at no cost. I highly recommend this estate agent.
Penny · 10 October 2025
Agent replied · 10 October 2026
Thank you so much for your kind words! We are incredibly grateful for your recommendation and are glad that Natalie was able to provide valuable advice to you. We pride ourselves on going above and beyond for our customers. Kind regards, Lucy, Hamptons Customer Care.
★★★★★ 1/5
GoogleLandlords beware.
We let our property with Hamptons Muswell Hill, under a fully managed service. The fully managed service is basically a person dedicated to forwarding every request of the tenant to the landlord and putting together inflated quotes for minor things like changing light bulbs. They do not verify tenant requests and check if the works are actually needed or justified. E.g Tenant would like to remove the dimmability feature in the lighting or they would like crome brushed switches installed. Ridiculous!
They will simple only act in the interest of the tenant because they can take a cut from their approved contractors bill so they create more and more “repair” jobs for landlords. Being responsible landlords if you offer to get any work done independently for 1/10 of the cost they encourage the tenant to refuse access to the property during working hours and will pressure you to only use their contractors that can attend out of hours.
As overseas landlords we thought this would give us peace of mind but it has been the opposite. Save yourself the trouble and avoid using them if you have a property in Muswell Hill.
PJ · 28 December 2023
Agent replied · 23 October 2024
Hi, we sincerely apologise that this is what you experienced. This is not the standard Hamptons Estate Agents Muswell Hill sets. Please could you send us an email to Customercare@hamptons.co.uk, so we can get in contact with you. Thank you.
★★★★★ 1/5
TrustpilotWorst ever left us with no hot water…
Worst ever left us with no hot water and heating for over two weeks all they care about is taking your money once I get you in the property you’re no longer a problem and when you tell them it’s their problem they say it’s between me and Landlord were state agents ever do not rent from them this was the caterham Branch
Barry · 12 April 2019
Agent replied · 23 November 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to hear you are dissatisfied with our service. We appreciate being without heating and hot water can be frustrating but from our system can see the team worked as quickly as possible to resolve this matter for you and ensured a brand new boiler and plumbing was installed within 8 days. Whilst we understand this is a difficult situation to be in, I can see that your rent was deducted completely during this time which I believe is sufficient compensation for your inconveniences. I do hope the remainder of your tenancy runs smoothly and thank you again for passing on your feedback.
★★★★★ 5/5
TrustpilotStratford-upon-Avon Branch - Excellent Experience
Used the Stratford-upon-Avon branch for both our sale and purchase, and received a fantastic service throughout the process. Paul was invaluable in securing a deal that worked for all parties, despite the hiccup of the collapse of our first sale, and Jacob worked tirelessly prodding and pushing the transactions over the finish line. I would have no hesitation in recommending them.
Justin · 14 February 2020
Agent replied · 23 November 2024
Thank you for leaving us a review. Customer service is important to us and as such, we are delighted to hear Jacob, Paul and the team had such a positive impact on your experience. Thank you again.
★★★★★ 5/5
TrustpilotGas Engineer Review
I have worked for numerous Estate and Lettings agents as a Gas engineer over a 15 year career. Rebecca and her property management team are professional, concise and more importantly for myself, the best property management team I have encountered in 15 years. Information is always readily available, they are understanding of all trade related issues and understand the regulations that need to be complied with completely. All of my staff thoroughly enjoy undertaking Hamptons work and this is due to the guys in the property management team.
Lewis · 19 August 2022
★★★★★ 4/5
TrustpilotSmooth check out
I was associated with Hamptons for more than a year for my previous tenancy. In this period I needed help quite some time, and I must say Hamptons were very professional. Special mention to Gemma Ward, who was managing this property. She was prompt in sending supports whenever issues were highlighted and tried to make my stay comfortable. Even the check out was smooth and tenant friendly. I stayed for more than a year but as there were no break clauses mentioned in the contract, I had to pay 8% of the total rent remaining, which I found a little too much. Even after repeated requests and also upon getting the new tenant very easily they couldn't let go of that. That was quite harsh, as they were receiving the same charge from two tenants for the same time period. But otherwise it was a smooth stay and very well managed.
Sarbartha · 11 August 2022
★★★★★ 5/5
GoogleWe looked at over 15 properties around MH/EF and Poppy at Hamptons was pretty much the only agent we met who i) knew the places she was showing and had some useful information about them, ii) actually listened to what we were looking for, and iii) had some personal knowledge of living in the area. If we had somewhere to sell, I'd get her to do it.
Anthony · 24 August 2024
Agent replied · 23 October 2024
Thank you for your review Anthony. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 2/5
TrustpilotRented for 18 months from Hamptons
Rented for 18 months from Hamptons, they were rarely involved but upon checkout suggested several times I use their £300 cleaning service which I refused.(as if their cleaners are the only ones who can clean...and a 1 bed flat too!)
Dan · 21 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.