Dexters Muswell Hill reviews in Haringey

★★★★★ 5/5

Google

Mark has been our sales progressor for our flat and he has been so amazing helping through such a stressful time with sales and purchase falling through. Mark was always available to talk to and helped get answers from all parties to ensure our sale finally completed! Thank you Mark A!

Sarah · 8 November 2024

★★★★★ 1/5

Trustpilot

Must read, very bad experience

Very bad experience with Dexters.Previously I have rented property from small letting agency, and I can say they were Perfect. It is not the story if choose to rent from "trusted" Dexters CRICKLEWOOD.I collected keys of 5th of December, went to the house - entry doors was wide opened, no one locked the doors after their last visit.After I noticed that the house was not professionally cleaned. Kitchen tiles greasy, cooker hood with very big layer of old oil. Tiles behind sink had still dry food leftovers stucked in the tiles. Kitchen cupboards dirty and oily. Floors wasn't washed and 5 minutes after walking with my socks, our socks was black.I did request that carpet would be changed, on this they said it will be professionally cleaned.Carpet was filty and stinky, like a dog and poo, because previous tenants had a dog and they rented this place over 4 years so you can imagine state of this carpet.I have 2 small children, 3 and 2, after them crawling on the stairs, there little hands and feet are dirty (literally black) and stinky. It is very dangerous to have this carpet in the house, it is full with germs and parasites.In an agreement it was stating that bathrooms sink unit will be changed, because it is rotten. On my arrival on 5th of December I found the new unit in standing in the house still in the original packaging. Rotten furniture is still attached to the sink. And I noticed that this sinks pipe is blocked, it stinks like mould and it is visible that something is inside this pipe.All windows are covered with mould. They have left inside washing machine - stinks as mould and I checked under washing machine, all parts are rotten and covered with mould.We disconnected washing machine and brought it outside of the house, because smell that was coming from it and pipes inside house (all with black mould) was smelling so bad, that it gave as allergy and headache and we was not able to use this bathroom and bedroom.Also this house came unfurnished, however, they have left some furniture inside, which is all covered with mould and stinks musty. I have asked to be removed all of the mouldy furniture, but it hasn't been done. I CANNOT unpack for 17 days, because kitchen smells rotten, because rotten furniture is still in the house and I cannot put my own. ( i am in risk to destroy my own furniture, Because this house stinks really bad)Oven doors is not shutting properly.Electricity plugs and Internet cable - covered with rust.Some Electricity plus giving electric noise - very dangerous.Working light bulb cables - burned, nearly causing problem of fire.One of the bedrooms windows are locked and key was not provided, windows cannot be opened.Garage keys was not provided, when I asked - they probably don't have it, they said, but they couldn't update when the keys will be provided.Kitchen - all cupboards smells rotten, I cannot keep any food in the kitchen cupboard, because this house has a serious problem with damp, I am not sure if roof is leaking, but kitchen shelfs are not usable. We have been heating up this property, windows wide opened and dehumidifier is working 24/7 but it doesn't help the smell and all our clothes stinks musty and damp.I have asked to to fix all of that, rotten and mouldy furniture to removed.Behind dish washer - rotten smell is coming out, i am sure if I would see back of the kitchen unit - it would all be covered with mould.It is unsafe to be in this property and maintenance have to happen asap.There are more problems with the property, I will make a video and post it in YouTube, tik tok and instagram, so you can see what Dexter is allowing to their tenants.Will add links later under this review.I have complained about it straight away, all is written in our emails. It has been 17 days since we moved in, and nothing has been fixed or changed !Petros (greek man) is a person I would have to make a complains about the property. Yes, his manner and speaking politely is great, he has been doing this job for 15 years, there is no problem to train yourself to speak politely.But he have not resolved ANY of the problems.Always replying - no problem, I will speak with my manager about it, and every time I get to hold on him - his answer is the same.He is not replying to my emails.I have called to the office and asked to speak to him 17 times over 17 days, only 5 of my calles was answered, the rest of the time - he was busy, or in meeting ( which doesn't sounds true to me)Christmas is coming and Dexter have left us with all of the problems.I have spent so much of my time and energy. I thought it would be happy move in.Our rent is over 3000 per month and also they wanted us to sign the contract for 3 years ( no break clause)I have so much stress to be in such an unsafe property like this, I have small children and this is dangerous property to be in.

Dita · 21 December 2024

★★★★★ 5/5

Trustpilot

Service Review

Dexter has been managing my property for several years and I always received rent within reasonable time. However, I encountered a problem with this recently where the property manager insisted that the rent has been paid to me although the statement was not sent. I pointed out that no fund reached my bank account on several occasions. She failed to understand that the statement went hand in hand with rent payment, This went on for a few days. Eventually I called Property Management team and spoke to Gabija Pabalyte. She knew the problem immediately and was able to resolve the non-payment issue with the Account Payable team immediately. I received the remittance the next working day. Full mark to Gabija Pabalyte.

Martin · 19 December 2024

★★★★★ 5/5

Trustpilot

Julian Daley is great

Julian Daley is great.Julian is our property manager, he help us arranged to fix stuff on time.Eg, there was sth wrong with the fridge.m, he arranged the vendor to come and investigate and fix it, within a short period of time.When I there were issues, he could guide us promptly or redirect us to the relevant parties.Overall, he is very helpful and provided prompt feedback. Thanks for your help

Uy · 2 December 2023

★★★★★ 1/5

Trustpilot

A horrible experience

A horrible experience. Dexters arranged a viewing for us at the property when the previous tenant’s furniture was still in the flat. There was serious damp damage on the wall linings behind that furniture. They did not disclose this even though they were aware of a serious leak in the building and then failed to acknowledge their gross marketing practice. We made an offer. On the first day of our tenancy we discovered the damp on the walls, faulty electrics, faulty heating units and mold on the window blinds. Beware of trusting them

Nikoletta · 12 January 2023

★★★★★ 5/5

Trustpilot

Monika to the Rescue!

Our experience with Dexters has been exceptional. We've been with them for eight months, and they have consistently been responsive and helpful. From the beginning, Monika has been incredibly supportive, efficiently managing communication between us and the landlord and promptly addressing any issues. Her dedication and professionalism have made our experience with Dexters genuinely outstanding.

Jesse · 20 August 2024

★★★★★ 5/5

Trustpilot

Great customer service!

I moved into my new property on the 20th December 2022, just before Christmas which is a hectic time for everybody! However, with the assistance of Dexters (especially Bill) they have made my move very smooth and hassle free. Bill has been nothing but helpful, proactive and attentive. He has gone above and beyond to answer all of my questions and always gets back to me when he says he will (a lot of people don’t!). Bill has (and will continue to I’m sure) provided me with excellent customer service.

Anonymous · 3 January 2023

★★★★★ 5/5

Trustpilot

Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 5/5

Google

Thank you to Ms. Heidi Benjamin for showing us around the property of interest. She was extremely meticulous and helpful and answered all our queries.

Andrew · 27 September 2026

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 5/5

Google

Very smooth process , Matteo and George were very helpful helping us secure our new flat , Speedy and professional , thank you guys!

Kostas · 16 September 2025

★★★★★ 4/5

Trustpilot

Emma Wheeler has been my account…

Emma Wheeler has been my account manager for all admin / accounts related issues for nearly 2 years. Very efficient and thorough. Cannot fault.

Customer · 15 June 2026

★★★★★ 5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

★★★★★ 5/5

Google

We worked with Jack to look for a house as first time buyers in the area. Jack is a personable and caring estate agent who generously shared advice on what to look for and prioritize in our house search. He is by far the best estate agent I have ever met.

Ladane · 1 October 2024

★★★★★ 3/5

Trustpilot

Lots of issues when moving in, helpful getting these sorted

I recently moved into a property let by and managed by Dexters. One of the reasons I chose Dexters was because I thought I would be less likely to have issues with it being a larger company. However when I moved in there were a wide range of issues including mould, furniture that was supposed to be removed, broken appliances and blocked drains. Basic checks before I moved in would have identified these issues.

Alexander · 25 May 2026

★★★★★ 5/5

Trustpilot

Brilliant tenancy changeover incl. redecoration by Dexters

As a landlord, Dexters have been fantastic at managing our property, firstly recommending and securing a 25% increase in rent from last year; secondly in managing multiple repairs and a repaint in only a 6 day void period; and lastly in communicating all this despite time-zone differences. Special thanks to Vanessa Barosso, Natasha Cree and Natalie Stubbs, apologies if I forgot to mention anyone working in the background.

Daniel · 27 October 2023

★★★★★ 5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

★★★★★ 5/5

Google

We recently rented a flat through the Muswell Hill office and when we moved in we had a few teething issues (fridge and shower screen). I have personally worked within the lettings industry for over 20 years and fully understand how difficult the Property Management side of the job is, and often thankless. I dont usually write reviews however I wanted to make the effort this time to thank Graziana. I called the general Property Management line and thankfully Graziana answered the phone. After a 5 minute call explaining the issues she gave me immediate confidence that she was on the case. Within 30 mins she was back on the phone to say that she was taking care of it. She continuously followed up (before I even thought to) and within a day everything was sorted. Graziana was not only super efficient but also super friendly and a joy to deal with. 100 thank you's, you are amazing at what you do!

Katharine · 23 October 2022

★★★★★ 5/5

Google

Hi! Just wanted to share my experience with going through the letting process with Lucy from your branch. I wouldn`t say it`s going without difficulties, but Lucy has been very responsive. She is keeping me up to date with my application and calls me straight away if there are any updates or anything is needed from me, which I very much appreciate. My situation is quite unique and i understand that, but Lucy has been able to advise me on the best course of action or direct me to the relevant parties if needed.

Lidia · 23 October 2022

★★★★★ 5/5

Google

We've just bought a flat through Marlon and Antonio at the Muswell Hill branch at Dexters. We honestly can't recommend them and the rest of their team highly enough. We found them to be clear, efficient, open and genuinely helpful. Through no fault of theirs, the purchase ended up taking a lot more time than anyone had anticipated. Throughout, Marlon went above and beyond to keep communication open between us and the seller. He maintained the momentum of the transaction and gently moved things forwards. It's a great flat that we're really looking forward to living in. We really feel that, without their help, our purchase would have struggled. Can't thank Marlon and Antonio enough for all their work and support. Really impressed - thank you!!PositiveResponsiveness, Quality, Professionalism

Ben · 23 October 2022

★★★★★ 5/5

Google

We have been renting from Dexters for approximately five years and we have found them to be of the highest quality. This only further been confirmed when Angelo Fierro from the Muswell Hill Branch came to do the yearly inspection of the property we are renting. He was courteous, diligent in his work and had a very professional manner. Any small issues I had were handled by Angelo in a very solution based and empathic way. He has kept in touch on a regular basis to make sure that my issues were addressed. I’m these uncertain times, it is good to know that at least one area of life is consistently good! Thank you Angelo.

Milford · 23 October 2022

★★★★★ 5/5

Google

We just purchased through Dexters and had a very positive experience. Of course Dexters were engaged by the vendors, but nevertheless Rowland Slinn was very helpful to us on a range of issues, going out of his way (many times!) to support a smooth sale and purchase. We really appreciated his help and would certainly recommend Dexters based on this experience.

Michelle · 26 March 2024