Moorfields Estate Agents Hanham reviews

★★★★★ 5/5

Google

I recently sold my house through Moorfields Estate Agents and couldn’t be happier with the service I received. From start to finish, the team were professional, helpful, and incredibly easy to deal with. Communication throughout the process was excellent. I received frequent updates, so I always knew exactly what was happening with the sale. Whenever I had a question, the staff were easy to contact and quick to respond, which made the whole experience much less stressful. I would highly recommend Moorfields Estate Agents to anyone looking to sell their property. An excellent service all round!

Jane · 14 March 2026

★★★★★ 5/5

Google

I recently sold my flat through moorfields and they were amazing! I initially used the same estate agent who I purchased my flat through and they were particularly poor with managing viewings and following up any interest. Once the initial period of exclusivity was over with I changed to moorfields as I was impressed by Marcus and his knowledge of the market. I was glad I made the change to moorfields as I had a number of viewings and offers almost immediately. Throughout the sale Marcus and Tanya kept me up to date with everything they did and how we were progressing as well as chasing solicitors when required! I'd thoroughly recommend them as they were polite and professional throughout! Thank you again for all your hard work! Liam

Liam · 14 April 2022

★★★★★ 1/5

Google

Completely ignorant of long term issues at properties. Shameless attempts to extort tenants out of deposit return, and they just double down with further extortion if you express any kind of dispute at all. Would give 0 stars if possible. Avoid at all costs.

Joel · 18 October 2025

★★★★★ 1/5

Google

Two major issues since having lived in the property for two months: 1) The fire alarm went off twice due to other flats. Ok, this happens, not Moorfields' fault. However, the first time, we were unable to switch the alarm off after knowing we were safe. We contacted Moorfields, who told us the switch is in the communal area of the other flats of the building. We do not have access as we are the garden flat with a separate entrance. The fire alarm went off again a couple days later in the night, we were unable to access the switch. Only the next day did Moorfields tell us we needed a key in order to access the fire alarm switch, then decided to deliver the key. When I brought up the issue (today, amongst a series of issues) the representative on the phone told me it "wasn't their fault the previous tenant hadn't told them the fire alarm switch was in the other building" and also "the previous tenants didn't let us know the sensitivity of the alarm". This raises serious safety concerns about Moorfields not knowing fire safety features of their properties and relying on "previous tenants to communicate". 2) Today, there was a ladder in our garden going up to the flat above, with banging and a man I did not recognise in the flat. I had received no communication about intended maintenance on the building. I phoned Moorfields to enquire, as it looked potentially very suspicious, worst case scenario a break in. Moorfields told me there was no expected maintenance on the building. I shouted up the ladder, a man arrived at the window to tell me he was installing a boiler. I phoned Moorfields again and they then confirmed that yes, actually, there was maintenance planned for a boiler. When I told the representative on the phone that I was unimpressed with Moorfields' poor communication, he explained that sometimes boiler installation involves outer building work , which was completely irrelevant and defensive in a situation where a lack of communication on Moorfields' part caused worry, confusion and time taken up unnecessarily. Other issues with Moorfields over our tenancy so far (two months): Before signing the tenancy agreement, my partner was told outright that our pets (guinea pigs) would be allowed at the property. When signing the tenancy, I asked to have written confirmation of this. Moorfields then went back on what thy said, asked us more questions about our pets and then said they needed to "check with the landlord". Upon moving in, the property was left with a broken microwave in the kitchen, and a pile of wood with nails sticking out along with a rusting barbecue grill in the driveway. When we raised this, Moorfields suggested we put these items in the bin. I communicated back that we had, of course, considered the bin as the more obvious means of disposal, but that they were too big. Moorfields agreed to arrange for the items to be disposed of. The barbecue grill was disposed of a week later, but the pile of wood was simply moved onto the pavement where it stayed for weeks (not sure whether the Moorfields eventually disposed of it or whether it was removed otherwise). The microwave is still by our front door, where I explained it would be ready for collection, but was never disposed of. When addressing these issues, Moorfields have been defensive and tried to abscond from their responsibility over the issues, rather than admitting fault in order to find solutions for the future. I did receive an apology over the phone but it was after a long discussion and was accompanied by excuses blaming everyone but themselves for the neglect and lack of communication.

Catherine · 2 July 2024

★★★★★ 1/5

Google

Worst home sales agency in Bristol. Little seriousness, reliability and transparency in selling property. We made an offer to sell a flat and were told they had outbid us. Months later we notice that the same flat was sold for less than our offer. I do not recommend this agency.

Lady · 7 May 2023

★★★★★ 5/5

Google

Here is my view on Moorfields from a tenants prospective. Moving into the property was fine, process was quick and easy. There were a few minor issues with the property, but these were fixed by Moorfields. The time I spent at the property was pleasant. I found them pleasant to deal with.

Michael · 14 April 2019

★★★★★ 5/5

Facebook

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Harewa · 13 October 2021

★★★★★ 1/5

Google

Worst home sales agency in Bristol. Little seriousness, reliability and transparency in selling property. We made an offer to sell a flat and were told they had outbid us. Months later we notice that the same flat was sold for less than our offer. I do not recommend this agency.

Lady · 29 March 2024

★★★★★ 5/5

Google

I spent almost 2 years in a flat managed by this firm. My contact persons were always responsive to the queries I raised during that period of time. The check-in / check-out process went also smoothly. I recommend this letting agency.

Christophe · 30 March 2023

★★★★★ 1/5

Google

We were trying to rent a house with this agency and they were pushing us to make a decision. Eventually, we agreed a date and we paid the holding deposit but no one told us that they are working with FCC Paragon (the worst company I've ever …

Andres · 14 April 2021

★★★★★ 5/5

Google

I rented a house with Moorfields and they were a great letting agency! Always easy to get a hold of and their staff are really friendly and helpful. If ever we had an issue they would come round as soon as possible to sort it out, I would definitely recommend them.

Alice · 14 April 2019

★★★★★ 5/5

Google

From my small experience, team at Moorfields in Hanham are the best. They were always patient and helpful, even when I was asking obvious questions. Despite the fact that I am a foreigner and had no experience of renting an apartment in …

Bulat · 14 April 2020

★★★★★ 5/5

Google

I bought a property through Moorfields Redfield around a year ago and received excellent and professional service. Despite my rather challenging conveyancing firm (found by myself elsewhere regretfully!), Mark remained patient and professional throughout. Would highly recommend and will use when I come to sell.

Philippa · 14 April 2019

★★★★★ 5/5

Google

I was a previous tenant at one of the properties Moorfields manages. I was a tenant for 12 months, and my experience with them was great. During my time at the property I experienced a few maintenance issues which were resolved quickly, a …

Joe · 14 April 2019

★★★★★ 5/5

Google

Really friendly staff who are always willing to help. Rented a lovely property with Moorfields and they provided a great service and were quick to fix any issues. Would definitely recommend

Matt · 30 March 2022

★★★★★ 5/5

Google

Great team at Moorfields Estate Agents, I wouldn't hesitate to recommend them. After more than two years of relation with them, there is nothing but positive feedback. Marcus really went above and beyond, with effort to provide the best …

Stiliyan · 14 April 2019

★★★★★ 4/5

Google

I have been with moorfield for many years had a little wobble once but since then they have been very good they check the property ever so often and payment on time

Caleb · 7 July 2018

★★★★★ 5/5

Google

Great experience from start to finish

Ben · 30 March 2023

★★★★★ 5/5

Google

Highly recommended estate agents

Dave · 30 March 2021

★★★★★ 5/5

Google

Rating only, no written review.

Scott · 30 March 2022

★★★★★ 5/5

Google

Very helpful

Steffie · 30 March 2021

★★★★★ 3/5

Google

Rating only, no written review.

Lukasz · 14 April 2020

★★★★★ 5/5

Google

Rating only, no written review.

Maria · 14 April 2020

★★★★★ 5/5

Facebook

Excellent

Alfie · 13 July 2018