Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleStruggling to give it a two star rating . Original pitch for managing our property was good but the rest of property management is beyond disappointing. No follow up, need to chase for rental payment. Hefty fee for managing, with the most unprofessional service . Would not recommend.
I don’t think they are motivated at all !
S · 26 August 2025
Agent replied · 23 January 2026
Dear Ms Jafree
I’m sorry you are disappointed with the service offered. We’re sorry to hear that you feel disappointed with our service. We always aim to provide prompt, professional support and take all feedback seriously.
In this instance, our team put in extensive hours behind the scenes to address the issues at the property even working on Sundays in order to minimise disruption, much of this work is not always visible but is done with our clients’ best interests at heart. The property was handed to us in a difficult state to rent with the damp issues there which we did our best to resolve prior to the tenant moving in.
We strive to keep our costs fair and transparent, and our management fees remain among the lowest in the area.
We’re committed to improving communication and making sure our efforts are clearer to our clients. If you’d like to discuss your concerns directly, please contact us at enquiries@wellingtonestates.uk so we can review the matter in more detail.
Kind regards,
Mary
Wellington Estates
★★★★★ 1/5
GoogleHonestly the worst WORST agency to have have had to deal with. Their communication is CONDESCENDING and they'll conveniently stop replying to your emails/calls once they've got the money from you. Save yourself headache and don't engage with them. I'd give negative stars if I could.
Farida · 25 September 2025
Agent replied · 23 January 2026
Dear Farida,
We’re very sorry to read your comments and to hear you’ve had such a frustrating experience. Providing clear, respectful communication is extremely important to us, and it’s upsetting to learn that you feel we’ve fallen short.
We’ve searched our records but unfortunately we’ve been unable to locate any contact details or transaction matching your name/review. We’d really appreciate the chance to understand what happened and put things right. If you could contact us directly at enquiries@wellingtonestates.uk with your full name and property details, we’ll investigate the matter immediately.
Thank you for bringing this to our attention. We take feedback seriously and are committed to improving our service wherever possible.
Kind regards,
Mary
Wellington Estates
★★★★★ 1/5
GoogleWithholding Deposit upon leaving. No communication and Landlord is very aggressive and unprofessional.
I would now Recommend when moving to the city.
Cameron · 12 October 2024
Agent replied · 11 November 2024
Dear Cameron,
I'm sorry to hear you had a bad experience. Which property was it you had an issue with please? We don't have your name registered in our system and wondered if you have the correct Wellington Estates? If it was an issue with us please do reach out so we can look to resolve this for you. My email address is anna.simmons@wellingtonestates.uk
Kind regards,
Wellington Estates
★★★★★ 1/5
GoogleAvoid dealing with them at all cost! Totally unprofessional and inexperienced. Their representative wasted our time with misinformation, chopping and changing material details that eventually led to the collapse of the deal.
Jonathan · 25 September 2025
Agent replied · 23 January 2026
Dear Jonathan
We’re very sorry to read your feedback and to hear how disappointed you feel about your experience. We understand how frustrating it is when a transaction you’ve invested time in falls through.
In this case, we processed your references through a third party provider in good faith and initially received confirmation from them that they had passed. Unfortunately, we were later informed that this was an error on the referencing company’s part, and the landlord subsequently decided not to proceed without further guarantees being offered. We appreciate how upsetting and inconvenient this was, but please know that we acted as promptly and transparently as possible once we had the correct information.
As you know we tried many avenues and possibilities to try and make this to work and I understand in the end you were not happy to proceed.
We always strive to communicate clearly and fairly, and we’ll continue to review our processes to avoid similar situations in the future. Thank you for sharing your concerns, it helps us improve our service.
Kind regards,
Mary
Wellington Estates
★★★★★ 5/5
GoogleHelen at wellington estates has been very helpful from the beginning of me moving into this new flat, had a issue quite soon with my oven and boiler, within a day or so both issues where fixed one of them on a Saturday…the contractors where very professional and helpful tidy and polite… Would definitely recommend Wellington Estates
Many Thanks to you all…
Andrew
Andrew · 25 September 2025
★★★★★ 1/5
GoogleHelen disappointed me and is one of the worst agents I’ve ever come across in my entire life. I will make sure to never rent anything from that company ever again and I do NOT recommend it to anyone looking for a house or a room in London.
Basia · 24 December 2025
★★★★★ 5/5
GoogleSecured a rental property through Wellington Estates. Nicole and Anna were very accommodating during the process!
Siiri · 8 June 2025
★★★★★ 1/5
GoogleI made the agreement directly with the lady from the agency. She didn’t even check with the landlord first. She asked me for all my documents, and after that she requested the deposit. Now it’s been 7 days, I still haven’t received my money back, and nobody answers my messages. Very unprofessional.
Ana · 20 August 2025
★★★★★ 5/5
GoogleI had a very good experience, thanks to the real estate advisor who assisted my partner and me, he was a person who advised us very well at the time of purchase, something that other real estate agencies did not do who seemed to only want to earn commissions and for us to buy, in Wellington States it was a very close and quality treatment and I appreciate it, I recommend 100%
Sinan · 26 October 2024
★★★★★ 1/5
GoogleBooked a viewing couple of days before and no contact since. Waited for 30 minutes and keep being transferred to reception who aren’t able to do anything. Unprofessional doesn’t even come close to describing their behaviour. Long story short, don’t even bother.
Abdulla · 13 August 2024
Agent replied · 11 November 2024
Sorry to hear that. The negotiators are often busy on viewings. Calls can get picked up by our answering service company when negotiators are out of the office on viewings which is probably what happened in this case. We usually give the mobile number of the negotiator who is conducting the viewing, so calls can be made directly to them if needed. Unfortunately with lettings you can end up with a very high call volume and many appointments running for the same property, especially in high season. I hope you managed to find a suitable property to move to and apologies for any inconvenience caused.
★★★★★ 5/5
GoogleIt took less than a week from viewing the property to moving in. They are very efficient and professional.
Yifei · 26 October 2024
Agent replied · 22 November 2024
Thank you for your review, Yifei! So pleased we could get it all sorted in time for you.
★★★★★ 1/5
GoogleWas very difficult to get viewing. On the day of the viewing they didn't even bother to tell me the tenant had extended his contract. I had to find out myself!
Nile · 16 March 2024
Agent replied · 11 November 2024
Dear Nile,
We had only been informed of the situation by the current tenant on the day and straight away informed you as soon as we heard. I know it is very frustrating when this sort of thing happens. Lettings is very fast paced and properties come and go quickly. In this case, we were told a property was available and then the existing tenant decided to stay on. Unfortunately there was nothing we could do. We get a very high call volume for certain properties and it is not always possible to get back to everyone who enquires, although we do our best to do so. We had informed you of the situation as soon as we could.
★★★★★ 1/5
GoogleVery unprofessional - cancelled a viewing 5 minutes after it was supposed to start. Communication was awful, not something you want in an agent! Wouldn’t recommend to any buyers.
Tamsin · 10 July 2025
★★★★★ 5/5
GoogleA lovely agency with great staff. Highly recommend them to all looking to rent or buy.
Carlos · 25 September 2025
★★★★★ 2/5
GoogleVery difficult to communicate with just to book a viewing. I wouldn’t let them list my flat as their communication style is off putting.
Carly · 8 May 2025
★★★★★ 5/5
GoogleHad a little misunderstanding with a viewing but Anna, the owner, pulled out all the stops to understand what the issue was and showed a clear passion for her business. Wonderful customer service.
Mustafa · 24 December 2024
★★★★★ 5/5
GoogleEfficient, professional and very helpful
Kalyanasundaram · 25 September 2025
★★★★★ 4/5
GoogleHad a great experience with Wellington estates as a tenant! They were responsive, professional, and made the rental process seamless. Highly recommend their services!
Terik · 24 December 2024
★★★★★ 5/5
GoogleVery kind and approachable agent,. Easy to deal with,.. they can address concern in no time... 👍👍 …
Evin · 21 February 2025
★★★★★ 5/5
GoogleAll smooth in terms of dealing with Wellington and they were very responsive when I asked for something to be looked at. Would recommend.
Mike · 24 November 2024
★★★★★ 5/5
GoogleReally helpful and responsive throughout the whole moving process!
Seth · 22 January 2025
★★★★★ 5/5
GooglePretty fast and reliable
Alessandro · 9 February 2025
★★★★★ 5/5
GoogleRating only, no written review.
Grzegorz · 24 December 2024
★★★★★ 5/5
GoogleRating only, no written review.
Lucy · 12 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
