Savills Shepherds Bush & Brook Green reviews in Hammersmith and Fulham

★★★★★ 5/5

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During Rental Period

My review is based explicitly on my interaction with the Savills team during the rental period. We have worked with Ritesh over the last year, and he has been phenomenal. Very responsive and also a great mediator between us and the landlord. There were some issues with our flat that the sales team did not take care of before our rental started; however, Ritesh was on top of it once we moved in.

Kartik · 18 December 2024

★★★★★ 5/5

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Could Not Be Happier!

I just wanted to say that by far Paige Ford MARLA is the best! She was so thorough and genuinely such a lovely person! I was nervous about the whole process and put my mind at ease instantly as she expressed so much knowledge about the area and made every step of the way flow just right! She was very inclusive and with detail was able to answer all of my questions at every point! I highly recommend her and all the staff here. Ali was also very helpful! They really put your mind at ease. Know that you are in good hands with trustworthy efficient staff.

Berenice · 22 April 2022

★★★★★ 5/5

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We would like to express our joy…

We would like to express our joy fullness to thank Mahesh Lakhiani for the extended support towards finalizing the deal. The deal went very smooth and successful. He was extremely generous and very professional. He explained us everything in advance so that there are no delays or issues before move in. We acknowledge that he is very dedicated and loyal to his work and organization. We wish him all the best to do better in life .KUDOS :) Thank you Mahesh for all your help and support. Regards, Kuunal Kakaaiya and Nielam Thackur.

Kuunal · 15 April 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. We placed the property on the market with two agents; Savills were much more professional and had far superior particulars and website. They took notice of our instructions and produced the best offers. We asked for offers over a figure and Savills produced them; the other agents appeared to ask for offers in the region of our figure and their offers were all under the figure we sought. I would use Savills again and recommend them to others. David Broomfield is very professional and a delight to deal with.

Farringdon · 6 April 2022

★★★★★ 5/5

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My experience with Saviils and…Yato was a pleasure

My experience with Saviils and particularly with Yato was always responsive and professional. She is a clear communicator who always found a solution to a problem if something needed service. It was a pleasure to deal with Savills and I look forward to working with them again.

Peggy · 5 September 2024

★★★★★ 5/5

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Victoria Short of Savills, Stamford

My experience with Victoria Short of Savills, Stamford exceeded all my expectations. Disappointingly, the seller and our solicitors, were not prepared to put their full weight behind enabling me to purchasing a property in Rutland showing no sense of urgency. In fact, apathy and incompetence best describe the purchasing environment. Not perturbed, Victoria swiftly identified the strengths and weaknesses of those involved and formed a strategy of imposing relentless pressure on all fronts - realising that this was the only way forward. This strategy and her communication skills, both in the spoken and written word, coupled with her ability to quickly identify the best way forward in addressing each and every obstacle, and they appeared endless, gave her all the opportunity she needed to demonstrate her brilliant communication skills. Her dominance was so impressive that all parties seemed only prepared to move, in any meaningful direction, on her say so. Without Victoria at the ‘helm’ the process would have become so protracted the sale may well not have come to fruition for their were many times when I had lost all patience that my willingness to move forward was waning. I cannot thank Victoria enough for her performance. She can feel justly proud of her efforts for she has demonstrated that she is an extremely valued asset to the Savills, Stamford team.For completeness, I should point out, apart from her outstanding professional competence, she has a delightful and vivacious personality - always smiling and always looking on the bright side.Thank you Victoria.

Anonymous · 18 February 2022

★★★★★ 5/5

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Well worth considering

Anthony, Kelly and Felix were all a pleasure to deal with. I'm a landlord with over 10 years experience and all those mentioned were professional, responsive and helpful in my dealings with them. In particular, Anthony conducted seven viewings on a single packed day and I received an email from him the next morning with four offers over asking, presented in a digestible format with his thoughts on each - the first time anyone has taken the trouble to do this. Also, he doesn't call you "mate" and chew gum, which is a bonus!

Mr · 9 February 2022

★★★★★ 5/5

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Oven repair

Had speedy response to my problem and repair now done only some 36 hours after reporting it. Excellent service.

Mr · 17 September 2026

★★★★★ 5/5

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I recently used Savills to sell my house

I recently used Savills to sell my house. Jon Lacey was my primary contact and he was excellent. Prior to getting an offer he kpt me well informed of progress including feedback on all viewings. When we had an offer made he was proactive in handling it and negotiating an improved offer which I then accepted. Best of all, during the sale process after I accetpted the offer he remained very active,chasing progress and keeping me well informed. Without doubt the best individual estate agent I have ever dealt with

Steve · 17 January 2022

★★★★★ 5/5

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Savills Cotswold House

Dealing with Kay McCluskey was an absolute pleasure. She couldn’t have made the process of buying a home more stress free and smooth. Kay was there to answer any and all of our questions and always put our minds at ease making the process fun. We consider her the first friend we made in this amazing new town. We can’t thank Kay and the entire team at Savills (Cotswold House) enough for making our experience an unforgettable one.

Sargina · 29 April 2022

★★★★★ 5/5

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A fantastic experience. I was incredibly impressed with the…

I was incredibly impressed with the service that Savills offered. They sold our house within 3 months and I felt well informed at every stage. Troy from the Bristol office did a brilliant job. He conducted a thorough appraisal and valuation of our property and had expert knowledge of our local area. His report also gave a clear marketing strategy which provided brilliant results. The marketing particulars produced were excellent and the viewings were conducted during times that worked well for us. Troy maintained brilliant communication at all times and was always available to speak to. He went above and beyond and was involved in every stage of the process. Selling a house is often stressful but Troy and his team made the process feel very easy and everything ran incredibly smoothly. I would definitely recommend Savills to sell your house and we are very happy we chose them. Thanks so much Troy and the team.

Trin · 12 January 2022

★★★★★ 5/5

Trustpilot

Cannot recommend Jamie Carter & every…

Cannot recommend Jamie Carter & every member of his team highly enough. Their forthright manner was perfect. They were professional, courteous, honest, truthful, direct & all so delightful to work with. We enjoyed every minute of the sales process with them & a little sad when the sale was completed if we are honest. Perfect consistency throughout, didn’t matter if a team member was on holiday or day off. It must make a difference with the office sharing commission as apposed to one particular sales person. Certainly a plus if one is comparing agents. Wasn’t the reason we chose Savills. The helpfulness & friendliness of Alison in the office, when we made the initial call & meeting Jamie when he came to value, no contest. As long as their advice is taken on board, after all they have the knowledge & expertise, one could not ask for a better company to sell one’s home

Mrs · 6 December 2021

★★★★★ 5/5

Google

My experience has been wonderful. Jack is a great estate agent who helped me and my girlfriend find a property that was perfect for us. As well as this he was always available to answer any questions for us. He was a massive help with anything we needed when it came to the property. I would highly recommend using this branch.

PROD- · 25 October 2023

★★★★★ 5/5

Trustpilot

Charlotte at Savills is a star!

We engaged Savills to sell our property in October 2019. We had a number of viewings before the couple who eventually bought our property. It was fraught with problems yet Charlotte established a relationship with our buyers to keep them informed of progress. I truly believe it's Charlotte's determination that kept the sale going despite numerous problems. I can't thank Charlotte enough for her tenacity to keep both me and our buyers informed every step of the way. I never stop singing praises for Savills service and how thorough Charlotte was. Thank you.

Mrs · 26 November 2021

★★★★★ 5/5

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I deliberated about moving from another…

I deliberated about moving from another local and high profile estate agent in Maida Vale/Little Venice to Savills, when my property came up for its rental renewal but I am delighted I took the plunge. Luke and his team at Savills have been so attentive to all my needs as well as of those of my new tenants. Sometimes I find estate agents favour the tenants over the landlords, however Savills were well balanced in their recommendations and advice. They were extremely professional in all their dealings and went above and beyond to help us even with some last minute building issues. Luke, in particular, was always easy to get hold of and followed up everything personally to ensure everything ran smoothly. I whole-heartedly recommend them and will continue to use their services in the future. Congrats Savills, job well done!

Larissa · 23 November 2021

★★★★★ 5/5

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Absolutely fantastic from start to end

Anna has been absolutely amazing from start to finish. She always went the extra mile in ensuring everything was covered and both myself and the buyers have had a stress free journey thanks to Anna and the whole Savills team. I have never sold a property before and I was incredibly impressed by the level of care and professionalism that Anna always demonstrated, even when I had a few emotional moments! Thank you Anna and everyone at Savills for ensuring my sale was a smooth process and thank you for achieving maximum interest and value for my house sale.

Isabella · 21 November 2021

★★★★★ 5/5

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Remarkable customer service

Remarkable customer service! Especially Sam Ing (property manager), who was always quick and efficient when it came to resolving any issue regarding the property. He answered all my queries and questions with great transparency and professionalism, allowing for a very smooth and stress-free tenancy.

Tudor · 17 September 2024

★★★★★ 5/5

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Ben Varma is a real professional

Ben Varma is a real professional. In a nutshell. Fair , understanding, evenhanded , I was very impressed with how he has handled a difficult move for us to St John’s Wood and has everyone’s respect and understanding. I cannot recommend him enough . Excellent.

Ian · 30 August 2024

★★★★★ 1/5

Trustpilot

Savills manage office nightmare

Savills and Canmoor took over the management of our serviced office building and it's been problems since. They rushed to override all the existing systems and processes and made a complete mess of it. 6 months later we still can't get accurate invoices from them. We've probably wasted a business day of time trying to get accurate paperwork for our accounts and they just can't manage it. If Savills take over your managed office building you're probably going to want to move.UPDATE: Savills: here's the information you've asked for.UPDATE 2: Unfortunately Savills response that they take this seriously is looking like just a marketing ploy as they haven't stepped in to sort it out yet.CENTRE: Witney Business and Innovation Centre.Since Savills took over, we lost the ability to use direct debit and moved backwards to standing order which means we have to change the value manually if the monthly fee changes.Savills aggressively took over and cancelled invoices by the centre we'd already paid and demanded they be repaid using their system causing an unnecessary mess of invoices.Unfortunately as well, they couldn't cope with invoicing and multiple invoices with incorrect information have been sent. Time was wasted correcting these.Confusion was then created around contract changes they were going to mandate. This seems to have gone quiet.They then spelled our email address wrong, so we didn’t receive invoices. We wasted time getting these sent so we could have correct accounts. They said this was fixed. It wasn't.Three months ago we didn't receive invoices again. Savills demanded we continue to pay even though we had no paper trail. They said the problem was that they'd misspelled our email address. They said this was fixed. Again, it wasn't.We said we were cancelling our standing order and we would only pay when we receive an invoice in future. They said we'd be in breach of contract and got quite defensive. We again didn't receive an invoice, so we didn't pay. Savills didn't seem to notice.So we contacted them again. They said the problem was that they'd misspelled our email address. Again, they said this was fixed, maybe it is, but they said they have no way to test it until we get the next invoice.We checked the invoice is for the wrong amount. Again. We asked for a rent reduction to compensate for the time which is now probably two business days of chasing and correcting. They refused.We're now spending time booking appointments with other office companies for an office move and every time we ask to confirm the management company isn't Savills.Such a shame that Savills is making the centre look bad. The centre was exceptionally well managed before Savills came, they really add no value and are just a problem.

David · 28 October 2021

★★★★★ 5/5

Google

We recently sold our 2 bedroom flat through Savills Brook Green and our experience was wonderful from start to finish. Our flat found a new happy owner very soon. We received sensible and thought out advice and the sale process was filled with positive energy and attitude. Dom Barrington expertly and professionally led our sales process and Nick was always at hand to give advice and guidance. We’d wholeheartedly recommend Savills if you are exploring home sale or purchase in W14, W12 or W6.

Amina · 25 October 2021

★★★★★ 5/5

Trustpilot

The service provided by Savills Mayfair…

The service provided by Savills Mayfair was exceptional. They were professional, thorough, always attending to queries whilst also friendly and courteous. This, particularly in the context of the challenges presented by the Covid-lockdowns and involving pricing reduction discussions which were all carried out in a respectful manner. Efficient all round.Claire Reynolds, in particular, has exceptional work ethic and professional integrity. She was knowledgable, sensitive and pitched the right tone.Ellen Auletta, her PA, was always helpful, efficient and pleasant, focussed in great detail to take on board and resolve floor plan discrepancies.All in all, Savills performed above expectations from the start to the final completion.

K · 29 September 2021

★★★★★ 5/5

Trustpilot

Paige was AMAZING!!

Paige was amazing! She was friendly, patient, kind, flexible, very helpful and understood quickly what we were looking for. There was a specific requirement I had about the flat we wanted and she was so thoughtful about it. Not at any point did I feel pressured to settle for something that I wasn’t sure about. I can’t recommend her enough. She is going to be my go to person- if and when we move ! We love the place! Thank you Paige!!!!

Customer · 24 September 2021

★★★★★ 5/5

Trustpilot

Global Relocation Assistance

The Savills team have been like a family to us after a major global relocation during clvid restrictions. I was able to find a wonderful place to live from Hong Kong and manage the whole move in advance seamlessly. Rebbeca Leigh and her team have looked after all our needs, helped welcome us to the area. Thank you for your professionalism, clear communication and help finding solutions in what has been a very unpredictable period of time.

Joe · 22 February 2022

★★★★★ 5/5

Trustpilot

Savills Carlisle, Cumbria

After my personal circumstances changed and selling my house I was looking for a property to rent. I found a beautiful rural property for rent by Savills on the outskirts of Brampton, Cumbria and quickly requested a viewing. On the evening of my viewing I was met by Mathew from the Carlisle branch who allowed me to view the property on my own while he waited outside due to Covid restrictions. Mathew was very pleasant, professional and answered all of my questions. I was very impressed with the property which had been redecorated to a quality standard.The next day I contacted the Carlisle Branch to officially give notice of my interest in the property. I spoke with Judith Chambers Rural Lettings Manager) who was an absolute pleasure to deal with. Knowledgeable, personal and enthusiastic she made the experience of applying for the property stress free. Reference checks were completed quickly and efficiently and I was formally offered the tenancy within 5 days of applying by Judith which I accepted. I have since settled into my new home. I cannot recommend Savills Carlisle highly enough and would like to thank Judith and Mathew for their professional and very personal service.

Ryan · 8 August 2021