Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,945 reviews across 2 platforms
166 Shepherd's Bush Road, London, W6 7PB, Hammersmith and Fulham, W6 7PB
Part of Savills, see every office.
Savills's office in Hammersmith and Fulham, at 166 Shepherd's Bush Road, is rated 4.2 out of 5 across 1,945 reviews on two platforms, including 176 Google reviews rated 4.9.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotSavills feedback
David and the wider team at Savills were invaluable to the successful sale of our flat. They provided honest and reliable advice from the marketing stage through to a successful exchange. David in particular was very hands on in the due diligence and assisted us greatly in in dealing with all the enquiries in a difficult market.
We appreciate you leaving such a kind review, thank you and all the best!
5/5
TrustpilotMillie was an efficient and friendly…
Millie was an efficient and friendly estate agent and it was a very smooth and straightforward process.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotGood work by Savills
Our sales negotiator, Tessa Cobb was very helpful over the many weeks needed in helping us through the complexities of selling our leasehold flat in Battersea.
4/5
TrustpilotMy second experience of using this…
My second experience of using this distinguished estate agency in 20 years. This experience was beneficial & notable for the high standard of courtesy displayed to an elderly client with short term memory loss The staff were mainly proficient in communication of varied information with all parties involved & a pleasure to support. Very Many Thanks
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
GoogleYes, very good service. Always with helpful reply. The team which leads by Anthony with Ume and others ..is wonderful. It guides me step-by-step in very professional way. With their proficiency, the letting becomes reliable and enjoyable. Many thanks to the team.
Dear Jens, Thank you for taking the time to share your review. Could you please contact me on acalder@savills.com or call 0203 618 3785 so we can discuss if this was a sales or lettings issue. I haven't been able to lcoate your file on the system and I would like to understand what happened and see what caused you to leave such a review, especially as I cannot locate your name on our database. Thank you. Warm regards, Anthony Calder Director, Head of Brook Green & Shepherds Bush Lettings Dear Mr Ng, Thank you for sharing your positive landlord experience with us and completing the good the service provided by myself and Ume. We are thrilled to hear that you felt it was professional and you felt the experience was reliable and enjoyable. At Savills, we strive to provide the highest level of service to all our clients and we are glad to hear that we met your expectations. It was a pleasure working with you and we hope to continue this relationship for many years to come. Thank you again for choosing Savills and we hope its a long and succesful tenancy. Best regards, Anthony Calder Director, Head of Brook Green & Shepherds Bush Lettings
5/5
TrustpilotSarah Fernandes manages two residential…
Sarah Fernandes manages two residential properties I have in Fulham. She is unfailingly helpful and kind even if it is a tricky problem and I am sure she would rather not deal with it. I am incredibly grateful. Managing a property is a nightmare dealing with both the landlord and tenant and trying to ensure both sides are happy. Sarah certainly does well on my side - the Landlord. Thank you, Sarah.
5/5
TrustpilotAmar was fantastic throughout the…
Amar was fantastic throughout the process, fully supportive every step of the way. Fantastic support and service !
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotThanks!
Aziz was very helpful and responsive- couldn’t have asked for better service. Thanks!
Thank you so much for your kind words. I hope to work with you again in the future.Regards,Aziz
4/5
TrustpilotDebbie-Ann was always incredibly…
Debbie-Ann was always incredibly helpful and supportive even on very difficult days of our house sale! Many Thanks.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotGrateful review
I have been kept informed and updated with needs or requirements for my property. If I needed explanations I have been given them. Any communication has been polite and respectful, thank you.
We really appreciate your kind feedback, Charlotte. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotThe whole experience was amazing 😍
I really needed to find a place during Covid 19 due to emergency situation for my sister and I and Savills helped me to find my new home specially Charlie he was amazing, the communications was prompt and relevant, always replied to our emails and calls . The staff in Savills are very helpful the whole process was so smooth, I’d recommend Savills to everyone
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotProperty transaction
Our principal contact, was Kay whoconducted the sale process supported by Charlotte and Helen.All were exemplary,making a difficult journey so much easier. Thanks.Robin & Nicky
5/5
TrustpilotWe couldn’t have purchased our home…
We couldn’t have purchased our home without George. Bit of a rollercoaster with this one, but he calmly guided us through.,Highly professional at all times. Thank you George!
5/5
TrustpilotSold the house!
Sold the house!! More importantly they have great service from efficient and courteous staff. Sales chaser Lucy stayed on top of the process and Tamar worked out of hours to help.
Thank you for your lovely review, Roger. It was a real pleasure being able to help you.
5/5
TrustpilotCharlie was very helpful
Charlie was very helpful, prompt with replying to questions/requests, and personable. Thank you for the professional service
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotPositive experience
Angus at Savills was great to work with as a tenant in one of his properties - very responsive and helpful.
5/5
TrustpilotSavills we’re superb especially Ian and…
Savills we’re superb especially Ian and Clare Bingham.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact usRegards, Clare and Ian
5/5
TrustpilotExcellent service from start to finish
Michelle Weaver and her colleagues provided an excellent service, both in finding potential buyers and (especially) in ensuring that our sale progressed successfully. Michelle followed up with other estate agents and solicitors in the chain. Without her hard work we would probably not have exchanged contracts for several more weeks. Her cheerful and positive approach was always reassuring when things looked bleak. We would highly recommend Savills.
Hi David, Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we exceeded your expectations.
5/5
TrustpilotTop property management services
We have rented two properties managed by Savills and have always received a first class service. Our current property manager, Terence Lane, is consistently responsive and regularly goes above and beyond to be accommodating. He recently helped us through our move into a new Savills-managed property and made the process as smooth as possible!
We really appreciate your kind feedback, Kevin. We are very pleased we were able to help and wish you all the very best.Regards,Terry
5/5
TrustpilotVery pleased
Thought my offer/position would be immediately rejected but Lucy took it seriously and helped to make the purchase work. I appreciate that Savills are working primarily for the seller but they were genuinely helpful to us as purchasers. They were accommodating with multiple viewings, open with progress and professional throughout. We are very pleased with the process and would not hesitate to deal with Lucy again.
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
1/5
TrustpilotBad efficiency
Bad efficiency, worst customer service ever. Wanted to get an air conditioning issue fixed, still could not get it fixed in 1 year. Do not rent the flat if it is managed by Savills.
We're sorry to hear about your experience. Please know that this is not the level of service we strive to provide. We would like the opportunity to make things right. Please reach out to us directly via email at socialmedia@savills.com so we can discuss your experience further and work towards a resolution.
1/5
TrustpilotI keep getting e-mail from this…
I keep getting e-mail from this compagny allthough i have never rented an appartment from them. I have noumerous times written that back to them, but they keep sending invoices. I have now written to my danish consumer counsil for their help with this. The next move is to write an english consumer counsil
We are sorry to hear this, and would like to resolve this. If you could email your details to socialmedia@savills.com we can investigate.
5/5
TrustpilotExcellent and efficient service
Excellent and efficient service. Ryan kept me fully informed at all stages.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSold my flats at auction
Sold my flats at auction, excellent service from start to finish from Jay Jhumat. The whole process made easy and professional throughout.
Thank you for your kind words and for taking the time to post a review, M. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
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