Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,943 reviews across 2 platforms
166 Shepherd's Bush Road, London, W6 7PB, Hammersmith and Fulham, W6 7PB
Part of Savills, see every office.
Savills's office in Hammersmith and Fulham, at 166 Shepherd's Bush Road, is rated 4.2 out of 5 across 1,943 reviews on two platforms, including 176 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Savills Shepherds Bush & Brook Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotTami is the best property manager
Tami Falzon at Savills is the best property manager. Living in the other side of the UK, it is incredibly important to have someone that I can trust to ensure my property is well looked after. Tami is super responsive to myself and tenants queries, always showing a great level of care and professionalism. Consistently going over and above is the norm, proactive and follows up without any prompting and provides invaluable support and advice.
5/5
GoogleThe team led by Paul Christian delivers a highly professional and friendly service. Paul and Avril McCrohan went above and beyond their remit to help sell our property for which we are incredibly grateful. I would highly recommend this team to anyone looking to sell their property in the area. Well done to the Savills Brook Green Team 👏 …
5/5
TrustpilotTerence Lane was a game changer!
Terence Lane was a game changer!My client was having difficulties getting a toilet and the subsequent damage from the toilet repaired. A series of unprepared contractors arrives wasting her time and theirs. When reaching out to Savills to express her frustration, Terence stepped in and thoroughly addressed the concerns, made the necessary calls, monitored the progress and ultimately ensured that the project was brought to completion! We were so please to have all of the support Terence provided!
5/5
TrustpilotBoth Emily Robertson and Rosie McCarthy…
Both Emily Robertson and Rosie McCarthy put themselves out and made themselves available to show suitable buyers round my house. They were super helpful and very professional at all times. I am delighted with the outcome and sale of my house.
We really appreciate your kind feedback, Sarah. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotA pleasure to deal with
Savills were invaluable in selling my house. Importantly, they were the only estate agent who gave me a realistic selling price. They produced a brochure of the property which was so impressive that it attracted a great deal interest from potential purchasers and wasted no time in putting it on Rightmove. They advised me on interior decoration that was needed and which was letting the house down, and this made a world of difference. They kept me informed at all times of comments that potential purchasers were making, and advised me promptly of all offers made. They also guided me on my response to offers which was both fair to the buyer and to the seller. They are a great team, they are friendly, very helpful, honest and respectful and have enabled me to move on with my life. I would thoroughly recommend them.
Thank you, Tara, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
GoogleOur experience with Savills Brook Green Estate was fantastic, especially Josie, who is very kind, always quick to reply, helpful and reliable. We felt in excellent hands throughout the process of purchasing the property. She provided us with some important insight, guided us through the purchase process, and introduced us to the right people to contact. She even contacted us after purchasing the property to check in and gave us some valuable advice. We felt in very safe hands. The aftercare and attention to detail are great, and we couldn’t recommend her and her team highly enough.
5/5
GoogleVery positive experience with Savills BG (rental). Toby was particularly helpful in identifying the right tenant and helping us navigate through he entire rental process
5/5
TrustpilotExcellent house selling experience
Caroline and her team have been exemplary from the start. We felt confident that they really knew our local area and how best to market our house. This was confirmed when we had a good stream of viewings, despite the uncertain climate of the market. We didn’t have to wait long for offers and a good buyer.Savills and Caroline have made the process of selling the house as stress-free as possible, which we have really appreciated. They’ve truly gone above and beyond to make our sale happen smoothly and swiftly. Many thanks, Caroline and team!
5/5
TrustpilotProfessional & Helpful, Thankyou !!
Savills is very professional, thorough with the documentations and help you with every steps of your move in/out.They have always responded on my queries/reported issues with prompt reply and solutions.I have been with Savills from last 4 years and My entire process of move in/out was really smooth.Property manager assigned to me were really helpful and always resolved all my queries and concern. I would like to call out their names - Gud Young & Cato Ng for helping me throughout my tenancy.Special Thanks to Cato Ng for all your help and support.Thankyou.
5/5
GoogleThe team at Savills were fantastic - Josie was incredibly professional throughout the process and was a complete delight to deal with. She kept all parties focused and her communication skills were faultless. Josie made the sale of our beloved home, which is known to be an incredibly stressful time, a smooth and even enjoyable process. I couldn't recommend Josie and the team highly enough.PositiveResponsiveness, Quality, Professionalism
Thank you very much for your review and I’m thrilled the Savills Brook Green team delivered a thoroughly professional service. Josie and the team appreciate your kind comments. Best wishes Christopher Bramwell, Head of West London Savills residential
1/5
TrustpilotDoesn't care about tenants only money
Do NOT EVER use this letting agency. They were terrible to deal with, slow and incompetent. Annabel and Maicy were unhelpful at best. They gave us wrong amounts due, wrong bank details and a wrong address to the property. Moreover, they rented us a unit that is an absolute DUMP and a biohazard. There is MOLD everywhere. Everything is broken. Now they are holding us to a lease for a property that is not fit for tenancy. RUN!!! Use any other agency but Savills. They are a fraud and a joke.
5/5
TrustpilotExceptional Service from Cato Ng
I had the pleasure of working with Cato Ng during my tenancy, and I can't speak highly enough of the service he provided. Cato was always prompt in his responses, courteous, and genuinely seemed to have my best interests in mind. It's not often you come across a property agent who goes above and beyond to ensure a smooth experience, but Cato certainly does. His professionalism, combined with his attention to detail, made the entire process seamless. I would wholeheartedly recommend him to anyone looking for a reliable and dedicated property manager. Thank you, Cato, for all your assistance!
5/5
GoogleAnthony and Jack at the Savills Brook-Green-and-Shepherds Bush letting office did a fantastic job from start to finish. Process was quick, clear and smooth from start to finish and the team went above and beyond to make sure everything was in place for the tenancy start date.
Dear Daisy, Thank you for sharing your positive landlord experience with us and recognizing the exceptional service provided by Anthony and Jack at the Savills Brook Green and Shepherds Bush lettings team. We are thrilled to hear that the process was quick, clear and smooth from start to finish and that our team went above and beyond to ensure everything was in place for your tenancy start date. At Savills, we strive to provide the highest level of service to all our clients and we are glad to hear that we met your expectations. It was a pleasure working with you and we hope to continue this relationship for many years to come. Thank you again for choosing Savills and we hope its a long and succesful tenancy. Best regards, Anthony Calder Director, Head of Brook Green & Shepherds Bush Lettings
5/5
TrustpilotWell managed property in Fulham
We’ve rented a property in Fulham. Sarah is our property manager. She’s been very helpful in sorting out issues that come up. Speedy replies and good contractors.
5/5
TrustpilotSavills has once again come to my…
Savills has once again come to my rescue when I had a serious problem with leak in my apartment. Thank you Tami Fazon for helping me out in solving this matter in a speedy and professional way!
Thank you for your kind words and for taking the time to post a review, Monica. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotFourth Time’s the Charm
Please note that this 5-star review relates to our current property manager, Tami Falzon, only, as opposed to the disgustingly poor customer service we have experienced with Savills otherwise. After three incompetent predecessors (each of whom quit Savills after three-month stints without us tenants being alerted), Tami has been refreshingly communicative, reassuring and proactive. Her quick response time, regular updates on outstanding issues, positive attitude and no-nonsense approach in liaising with our building’s management company have been massively appreciated, not the least because we can finally trust a Savill’s representative to action things within a remotely acceptable timeframe. Thank you for all of your hard work Tami!
5/5
Trustpilotoutstanding service, care and support
The team at Savills, specifically Victoria and Cameron , have been exceptional in their assistance with the sale of my Mother’s house. From the first reassuring meeting, where my Mother was greeted with kindness, respect, to the final exchange date, Victoria and Cameron have been professional and personable throughout. We have been kept completely up to date with viewings, feedback and more latterly, the final moving details. Phone calls or email concerns have been answered immediately and my Mother has been able to feel completely confident that she has chosen outstanding agents. In fact, it would be fair to say that whilst not the normal comment from an 86 year old, she told me she would happily adopt Victoria and Cameron!As an over seas daughter, it is impossible to thank, or praise Victoria and Cameron enough, for all their attention to my mother’s sale and for the frequent emails and phone calls to me too.Savills are, quite simply, head and shoulders above the rest.
5/5
TrustpilotExceptional support
Luke has been an exceptional lettings negotiator since the first day we enquired for our property. Despite our busy schedules, Luke was very patient with us and supported our letting journey from start to finish with incredible energy and professionalism. The transition from enquiry to moving in was very smooth and we are extremely pleased with the service we have received by Luke overall. Thank you so much!
Hi Polina, it was our pleasure! And thanks for the review.Regards,Luke
5/5
TrustpilotAlexa was brilliant from the outset!
Alexa was brilliant from the outset!Not only did she make time over a weekend to show us properties, she was available right thru the process of entering in to the lease & was also always on hand to answer further questions & re-attend the property on more than 1 occasion so that we could solve issues about sizes & our needs once we got the keys.A HUGE Thank You Alexa!Cheers Ben & Lisa
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotSavills Carlisle
Savills CarlisleWe rented a bungalow from Savills Carlisle and the service was fantastic. Judith was amazing, from first meeting her at the viewing she guided us through the whole renting process. She is very friendly and easy to deal with. Nothing was too much trouble and emails were answered straight away. Could not recommend them highly enough and if we ever needed to rent in the future Judith and Savills would be my first call.
1/5
TrustpilotVery bad communication
Very bad communication, we made our offer for renting a flat, they accepted it and there were delays with the contract which we received after the pre-set 'moving date'. They haven't changed the move-in date in the tenancy agreement even if we moved 3 days after. Once we moved in, they appointed us a property manager and we could not get in contact with them, nor anyone else at the agency. We paid 12 months upfront so they felt like they could disregard us. We haven't received the report from the inventory company so we could double check it, and we can't contest it if it's been more than a week since we moved in. Very dissapointed with their services.
Hi Catalina, thank you for getting in touch and sharing your feedback. Customer service is incredibly important to us and to hear we have fallen short of your expectations is regretful.We would really appreciate to hear more about your experience so that we can improve our services. Please email any additional details to socialmedia@savills.com so that we can investigate.
5/5
TrustpilotExcellent job from the Savills team particularly Tom Willing
Excellent job from the Savills team in selling our flat. Especially Tom Willing who was the lead. Tom has the perfect balance of drive and commitment to getting the deal done, with a realistic and balanced approach to both seller and buyer. He facilitated good communication between everyone involved, with an excellent speed of response throughout. And a very calm and reassuring style.
Thank you for your kind words. I know that selling a home can be very stressful and it is wonderful to hear that my team and I were able to help make things that bit smoother. Please feel free to get in touch with any further questions.Regards,Tom
5/5
GoogleElena was efficient and responsive from the first conversation (very sweet and friendly too :). The transaction was fast and professional with knowledge and solutions. I felt I could trust her. All of these skills are so important faced with a stressful moving situation. Elena put me at ease and I felt confident in her actions. Highly recommended.
Dear Carly, Thank you so much for your review of Elena and her professional approach its really pleasing to hear. We are delighted we helped find you such a beautiful property and we hope you enjoy living there. Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Lettings
5/5
TrustpilotAliya is really helpful and responds…
Aliya is really helpful and responds very quickly whenever we have an issue with our property. She does her utmost to resolve it as soon as possible.
Thank you for your feedback, Brittany. It really helps us review our own performance and ensures our service is the best it can be.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Savills Shepherds Bush & Brook Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
