Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional Tenancy Manager
Exceptional tenancy manager - swift and superb service! I had a fantastic experience working with Jordann Webb. Their quick responses and excellent service made the entire tenancy switch process smooth and stress-free. I highly recommend Jordann for anyone in need of a responsive and dedicated tenancy manager. I'm grateful for their outstanding support and look forward to working with them again.
Bec · 19 January 2024
Agent replied · 23 October 2024
Dear Bec, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMany thanks to Charlie Hope
Many thanks to Charlie Hope, he was amazing and he gave me a great service! Thanks so much!
Mariely · 18 June 2026
★★★★★ 5/5
TrustpilotVery helpful and prompt.
Ive been dealing with Debbie Lewis and she has been exceedingly helpful and knowledgeable. She is always very prompt in dealing with queries and goes out of her way to accommodate my requests. Ten out of ten.
Amanda · 26 May 2026
Agent replied · 28 May 2026
Dear Amanda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotLease renewal/negotiation
Ellie Hodkinson was professional, helpful and really added value to the whole renegotiation/lease renewal process. A great brand ambassador for Marsh and Parsons and delighted to have had her support and guidance during this period - especially as she did all the hard work with the discussions with the tenants and keeping me up to date and informed.
James · 22 January 2024
Agent replied · 23 October 2024
Dear James, Thank you for taking the time to leave a lovely review regarding Ellie. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat expertise
William was extremely helpful and prompt with his assistance today. Great to have his expertise - highly recommend!Roy is another member of staff who deserves recognition. He was extremely fundamental in securing another tenant for my flat. His attention to detail was excellent. I was extremely happy with his work and wouldn’t hesitate to recommend.
Slaney · 21 March 2024
Agent replied · 23 October 2024
Dear Slaney, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTor has been very helpful in helping me…
Tor has been very helpful in helping me to resolve an issue with a recent a memorandum. I would like to thank him for his prompt response to my queries and his clear explanation of how best to resolve the issue which demonstrated a good understanding of how the AST worked
NicholasBrooks · 30 May 2024
Agent replied · 23 October 2024
Dear Nicholas, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDebbie Lewis…
I would like to appreciate Debbie Lewis for being so amazing and quick with her response.. Debbie has always helped us to resolve our queries and has done her best to get a solution as quick as possible....
RUHANI · 29 April 2026
Agent replied · 28 May 2026
Dear Ruhani, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotMarsh & Parsons Tennancy Management Team at Marsh &…
The Tennancy Management team at Marsh & Parsons have been very supportive during some difficulties i had with the current tennant. I would like to highlight Jordann Webb who was particularly helpful and always responded to queries promptly and clearly. Jordann went above and beyond to support my tennancy and is a credit to Marsh & Parsons.
Terry · 17 January 2024
Agent replied · 23 October 2024
Dear Terry, Thank you for taking the time to leave a lovely review regarding Jordann. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotLong-standing good service
I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.
Joanna · 24 April 2026
Agent replied · 28 May 2026
Dear Joanna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
GoogleI must say that Tom Hammick was incredibly helpful and kind during our process of searching for a new home to start our family.
"Unfortunately" the available options at the time weren't the best.
I now have direct contact with Tom and when necessary in the future will contact him for sure.
Carlos · 14 April 2024
Agent replied · 10 November 2024
Dear Carlos, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotThere was simply nothing to complain…
There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.
Ole · 13 February 2024
Agent replied · 23 October 2024
Dear Ole, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWe've had a great experience with Marsh…
We've had a great experience with Marsh & Parsons (originally Conran) as tenants over the last 2 years. The property was in good condition so we have had very few issues, but thise that did occur were dealt with swiftly and professionally.
Sebastian · 3 March 2026
Agent replied · 21 March 2026
Dear Sebastian, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 1/5
GoogleTerrible attitude. Not helpful in the slightest. They were aggressive when wanting payment before we even moved in. Taken over a month to fix minor problems. Flat was disgusting when we moved in. Not a care in the world. As a first time renter, this has completely ruined the excitement of moving out. Avoid at all costs.
William · 11 November 2023
Agent replied · 10 November 2024
Dear William,
Thank you for taking the time to share your feedback. We apologise for any negative experiences you encountered during your tenancy. We have thoroughly investigated the concerns you raised and would like to address them.
Regarding the payment process, we agreed to a payment plan for you to secure the property, as we understand that meeting the full deposit and rent payment within 24 hours was challenging. We believe our team was accommodating in finding a suitable solution.
Regarding the cleanliness of the flat, a professional cleaning was arranged on the morning of your tenancy start date. We are surprised by your comment about it being disgusting, as efforts were made to ensure a clean and welcoming environment for your move-in.
We genuinely value our tenants' satisfaction, and we are committed to addressing your concerns and improving our services.
If you would like to discuss this further or have any remaining issues, please contact us directly. We are here to assist and find a satisfactory resolution.
Kind regards,
Lauren
Marsh & Parsons
★★★★★ 5/5
TrustpilotI cannot thank Tatiana Rodrigues…
I cannot thank Tatiana Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.
Customer · 11 December 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotMy experience with Marsh & Parsons has…
My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.
Joseph · 4 August 2026
Agent replied · 24 September 2026
Dear Joseph, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relation
★★★★★ 5/5
TrustpilotNora was absolutely excellent
Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.
Marie · 14 March 2024
Agent replied · 23 October 2024
Dear Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI’d been very lucky to have Tom Hammick…
I’d been very lucky to have Tom Hammick of M&P Fulham branch to be our estate agents. He was so helpful, kind , patient and willing to extend his hours for me to make sure I can see the properties that I need to see. He is so passionate and considerate. he given me few properties to see in one day and in the same area. Well organised to his job for his client . He’s amazing.
Date of experience: January 03, 2025
Lourdes · 9 January 2025
Agent replied · 10 January 2025
Dear Lourdes, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
★★★★★ 5/5
TrustpilotJasmine was incredibly helpful and…
Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative
Matthew · 10 October 2024
Agent replied · 23 December 2024
Dear Matthew, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotIndia was attentive and knowledgeable when helping us find our forever home.
We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.
Kaycee · 8 November 2024
Agent replied · 23 December 2024
Dear Kaycee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
★★★★★ 1/5
TrustpilotMeilssa Polvan
Meilssa Polvan, an agent at Marsh and Parsons gave me good advice for saving money by saying to get my friend to move my stuff as opposed to hiring a removals company but she was expecting me to cover the void period of £250 for the landlord. Her justification for the latter is '£250 is not a lot of money'.Furthermore, Melissa Polvan was very pushy in getting me to sign the contract using manipulative means amongst other things were were distasteful.Stay well away from March and Parsons.
Vishal · 30 November 2020
Agent replied · 23 October 2024
Hi Vishal, we are sorry that you are not happy with your experience. We would like to note that our tenants do not cover any costs outside of those stated in the contract, and refute your claim that you were asked to cover a void period unnecessarily. We pride ourselves on our customer service standards- if you had raised any concerns while renting the flat through us two years ago we would have been more than happy to address them. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotGreat experience could not recommend more!!
My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!
Emily · 25 October 2023
Agent replied · 23 October 2024
Dear Emily, Thank you for your review, and mentioning your experience with Giles. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotOwain is super helpful and…
Owain is super helpful and communicative. Always available to take calls and advise and really helped us when we finished our tenancy.
Bryony · 19 March 2026
★★★★★ 5/5
GoogleMy boyfriend and I have just completed on a property with Marsh and Parsons. We dealt with William Gregory and he was brilliant from the start until the end of the transaction. He was very proactive and kept us updated during the process and answered all of our questions as fist time buyers. He was honest and reliable and would answer his phone outside of working hours and he would also chase our solicitors.
Prior to that we had a very bad experience with KFH on Effie Road and I have to say that we had lost hope in finding a good estate agent, however, we were very lucky at the end to have dealt with William and we highly recommend him.
E · 11 November 2020
Agent replied · 10 November 2024
Hi there, thank you so much for taking the time to leave us such a lovely review! We are delighted that you had such a good experience with William and will be sure to pass on your feedback to him and the rest of the team at Fulham. All the best, M&P
★★★★★ 5/5
GoogleI recently had the pleasure of meeting with Sarah Boydell while searching for a property to rent and I have never come across such a lovely, friendly letting agent. She is the reason I will continue to come to Marsh & Parsons and was an absolute delight, making the whole process smooth and stress-free! Thank you Sarah!
Emma · 4 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
