Marsh & Parsons Fulham reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

Very disappointing tenant experience

Renting a property with Marsh & Parsons has been my worst experience I had with a lettings office.We were renting a 3 bedroom furnished flat in Fulham. Upon arrival, 1 of the 3 beds in the property was dismantled and thus, unusable. We made numerous complaints to the property manager for fixing it and even after two weeks in our tenancy they still hadn't provided a solution. I finally assembled it myself using my own tools and buying any missing pieces, screws etc, since I literally had no place to sleep.Additionally the house was painted one day before our arrival and all the windows and doors were shut in the house. As a result, there was a strong smell of paint for more than a week in our tenancy. From that point on whatever interaction we had with the agent would take at least a couple of weeks to complete. At the end of the tenancy the property manager and landlord claimed 2200 pounds of our deposit for redecoration costs and damages! Thanks to TDS however, and not thanks to M&P, we got 90% of that money back.It's not clear to me how much of this falls on the landlord but certainly the communication from the property manager should have been better, especially as to what amount is fair \/ makes sense to claim.What I do know for certain is that I will not be renting again with Marsh & Parsons.

Nikolaos · 5 June 2020

★★★★★ 5/5

Trustpilot

Marsh and Parsons appointed a new Tenancy Manager

Marsh and Parsons appointed a new tenancy manager, Victry Simbo. She took over a complicated tenancy situation and worked hard to sort out a mess to everyone's satisfaction, Landlords as well as tenants. Very professional, courteous, efficient and timely in her actions/responses.

Nisha · 4 July 2024

★★★★★ 1/5

Trustpilot

Never use Marsh & Parsons

3 reasons to never use Marsh & Parsons:1) They misspelt my name on a legal document2) They did not respond to my email for 10 days, and even then, only when chased 3) When I rung up to ask a question about the Covid-19 notice period, I was given the completely wrong information, which has delayed my house move by 6 months All they care about is making money, they are not interested in looking after their customers.

Matilda · 30 November 2020

★★★★★ 2/5

Trustpilot

I used Marsh & Parsons as a landlord and won't make the same mistake again…

I used Marsh & Parsons as a landlord and am very disappointed with the experience. They take a lot of money for what they do but don't deliver much value. They assured me that the tenants they found me were all working professionals, but it turned out one was still a student on work experience, and the other was on a short-term gig and promptly got let go. Communication with head office is curt and dismissive, and they have no interest in building a relationship apart from when there is an opportunity for them to make more money on you. I won't be using them again and would not recommend them.

Anna · 18 April 2020

★★★★★ 1/5

Google

Absolutely horrendous agency. When we were leaving the property we had constant agents turning up at our door with people unannounced, expecting to be let in whenever they arrived. We are still waiting after 3+ weeks for our deposit to be returned even though it has been requested by our landlord on our behalf. No accountability and absolutely pathetic customer service. All they want is to take your money, do not give it to them.NegativeResponsiveness, Quality, Professionalism, Value

Max · 11 November 2020

★★★★★ 5/5

Trustpilot

Excellent Service

I have been a landlord for almost 10 years

Ms · 10 June 2026

★★★★★ 5/5

Trustpilot

Exceptional assistance w/ Lease Assignemnt

Cameron provided exceptional assistance during our lease assignment process. He handled the entire process with a remarkable blend of diligence and efficiency. Throughout the procedure, we experienced a fair amount of anxiety and had numerous inquiries and questions. However, Cameron consistently demonstrated immense patience, kindness, and unwavering support. His dedication and assistance were truly invaluable!

AO · 13 September 2023

★★★★★ 1/5

Trustpilot

Horrible management of a flat

Horrible management of a flat which they rented to me from the Fulham office which was filled with trash and belongings from previous tenants. They acted untruthfully and shared no sense of responsibility towards tenants in flats they themselves managed. The agent who showed me the property lied about what work would be done, I then has to show emails proving what she has told me in order to get them to act.

CE · 4 October 2021

★★★★★ 5/5

Google

I had a wonderful experience with Marsh & Parsons. Tom from lettings helped me rent a beautiful flat in Fulham and was very friendly and respectful. I felt truly supported throughout the entire process.

Juman · 20 October 2024

★★★★★ 5/5

Google

We worked with Ricardo Daboni on the purchase of our house. He was a great partner in guiding us through the purchase process, very knowledgeable about the area and the market and responsive to our needs.

William · 11 November 2023

★★★★★ 5/5

Trustpilot

A company is only as good as it's Personnel

My five star rating is based on the performance of our Property Manager, Jonathan Jarman-Ho. He is highly professional, knowledgeable and helpful.However it must be said that the previous property manager was not at all satisfactory, and wouldn't have rated any stars.

SUSAN · 30 May 2024

★★★★★ 5/5

Trustpilot

I have been letting my flat through…

I have been letting my flat through Marsh and Parsons for many years and have always been impressed with their efficiency and professionalism. Victry in particular has been very helpful in resolving some issues for me recently. Highly recommended service!

Parviz · 4 July 2024

★★★★★ 1/5

Trustpilot

AVOID THIS LETTING AGENCY !!

AVOID THIS LETTING AGENCY !!! If I could give them minus stars I would. Worst experience ever. Extremely disorganised, not responsive to emails, and trying to scam you at every point of the tenancy. But rest assured if you are in one of these situations… they don’t have a legal team lol and they tried to make it seem like I was breaching the contract while on multiple counts they were at fault.

Emilia · 28 July 2021

★★★★★ 1/5

Trustpilot

Poor communication and unprofessional

Poor communication from the property manager, Elisabeth​​​​ Ppasa. Both the landlord as well as the tenants had to chase her via emails. They do not return the rental deposits on time, giving lame excuses.

Sharifa · 9 October 2024

★★★★★ 4/5

Trustpilot

Efficient Property Manager

Tatiana has recently become our property manager and has been very efficient at sorting out a couple of issues at our property which I had been asking our old property manager for 5 months to sort out. She has also provided a friendly experience.

CT · 16 April 2024

★★★★★ 5/5

Trustpilot

Caroline and James@ south ken branch

dealt w Caroline and James team in south kensington branch on purchase still on going but so far extremely happy with their knowledge , promptness and professionalism. Their quality of service is unmatched compared any other agencies that i have dealt with. Definitely will recommend them to anyone.

Holly · 23 January 2024

★★★★★ 5/5

Trustpilot

We have recently moved out of a…

We have recently moved out of a property managed by M&P, we have been dealing with Nara who has been absolutely amazing at keeping us up to date and speaking to our landlord on our behalf. She has been great & would recommend her highly.

Kate · 22 March 2024

★★★★★ 5/5

Trustpilot

I had a fantastic experience

I had a fantastic experience working with Kyrsten, she was incredibly responsive and always getting back to me quickly with answers to any questions or concerns. I would highly recommend

Holly · 2 December 2024

★★★★★ 5/5

Trustpilot

Derbhla from the property management…

Derbhla from the property management team has been exceptional in resolving issues within my property in a timely manner. I really appreciate both her and the rest of the teams support.

Isabella · 15 November 2024

★★★★★ 5/5

Trustpilot

Excellent service

Our property manager, Abdullah Leghari, was fantastic in arranging a quick repair for our washing machine. The process was efficient, and the issue was resolved promptly. Excellent service, thank you!

Bruna · 11 December 2024

★★★★★ 5/5

Trustpilot

Great Service

We have worked with Marsh & parsons for a number of years letting a couple of residential properties. They have always found great tenants and we have had no void periods. They are always quick to respond to queries or issues. I would highly recommend using M&P.

Christina · 25 January 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. I am still stuck with them due to my contract. The agents are misleading; the flat turned out to have mold, leakage, and was handed to me in a terrible condition. Talked to the previous tenant and said she had already complained about all that. They rented out the flat to me IN THE SAME CONDITION! take care when dealing with them! you´re just another bank account for them

Lea · 20 September 2021

★★★★★ 1/5

Trustpilot

Awful and try to steal your money

Always try to find some extra costs so we have to fight for everything. The property managers don't keep records of previous works/things that have been deducted from the rent, so if one leaves you have to justify everything again.. then obviously they try to screw you on your deposit as well.

Customer · 25 September 2023

★★★★★ 5/5

Trustpilot

Efficient and helpful

My experience with the Lettings Department of Marsh & Parsons has always been good. The maintenance of my house has been well handled and the accounts are always well presented.

Andrew · 15 November 2024