Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbdullah Leghari has been very…
Abdullah Leghari has been very helpful with my apartment and getting it rentable. Nothing is a problem for Abdullah. He is very professional and effiecient at his job. Great work Abdullah keep up the good work!
A · 20 September 2023
Agent replied · 23 October 2024
Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEdward has been brilliant
Edward has been brilliant. Very efficient and actually picks up the phone and calls! A rarity these days when everything is done via email. Can recommend. Very professional.
Happy · 15 March 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMaha Iqbal is highly efficient
Maha Iqbal is highly efficient, hugely resourceful and enormously considerate. She does Marsh & Parsons huge credit and has handled looking after my property with sensitivity and consideration. She's a rare asset.
Frodsham · 20 December 2023
Agent replied · 23 October 2024
Dear Frodsham, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotNara at M&P is awesome
Nara is awesome. She was always really helpful and dealt with any queries promptly. She showed real professionalism and was very pleasant to deal with. Thanks Nara !
Dan · 14 March 2024
Agent replied · 23 October 2024
Dear Dan, Thank you for taking the time to leave a lovely review regarding Nara. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDaniel has been excellent in our…
Daniel has been excellent in our transfer of tenancy process which was complex and all went smoothly. Thank you Daniel
NBc · 6 August 2024
Agent replied · 23 October 2024
Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotWeronika Lajborek
Weronika Lajborek - In the absence of our tenancy manager Weronika dealt with my many queries calmly, swiftly and ultimately correctly. Unfortunately there had been an error in the apportionment of rent between tenancies however Weronika took the time to understand the situation, consult her accounting team and ultimately resolve the matter in a very short space of time. She also took the time to provide a full explanation via an email detailing the sums due back to myself from the tenancy crossover. I would rate my experience of dealing with Weronika very highly and I wish her well in her career.
AM · 14 December 2023
Agent replied · 23 October 2024
Dear AM, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleAs someone who is very new to their property search in Fulham as a first time buyer, on calling and speaking with Lauren, she made me feel so comfortable. Asking silly questions and getting comprehensive, easy to understand responses.
Molly · 24 August 2025
Agent replied · 23 September 2025
Dear Molly, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
★★★★★ 5/5
GoogleI had such a great experience looking for a flat to rent! Tom was an incredible agent, who helped whenever I needed it!
Eleanor · 13 June 2024
Agent replied · 10 November 2024
Dear Eleanor, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
Daniel was excellent helping to sort our situation in a short time-frame - easy to contact, always helpful and very efficient. Thanks for all your help!
Lucy · 17 April 2024
Agent replied · 23 October 2024
Dear Lucy, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotMarsh & Parsons
Marsh & Parsons is a responsive estate agent in particular Abdullah Leghari has been an incredibly helpful Property Manager during my time at one of the properties he managed! I would recommend him!
Abisola · 13 November 2023
Agent replied · 23 October 2024
Dear Abisola, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotHow are this company still running?!
Terrible service! Tenants were given their full deposit back without permission from the landlord and before the flat was checked after their move. We have had to clear all the broken furniture they left, pay an electrician to rewire the flat after they tried to rewire it themselves(?!), replace broken door handles and sockets and it needed a deep clean as the place was so filthy! Marsh and Parson would be better saving the money they pay to advertise on the tube and using it to better their service for both landlords and tenants!
Michelle · 12 July 2022
★★★★★ 5/5
TrustpilotGreat and efficient staff
Great and efficient staff. Was easy and pleasant to work with.
Akilia · 24 April 2026
Agent replied · 28 May 2026
Dear Akilla, Thank you for taking the time to leave a 5* review. Kind regards, Hayley
★★★★★ 1/5
TrustpilotA Revolving Door of Lies and Incompetence
I've been a tenant in a property being 'managed' by M&P for 11months. Since I've moved in they've been nothing but unhelpful and facetious. I've had multiple other agents over the years with only minor issues that have been resolved in a reasonable time. M&P have regularly lied, lacked effective communication and had a revolving door of incomptent employees involved in the management of our property. I feel all these problems are down to lack of employee training and no sense of responsibility to their tenants and landlords. We've been lucky to have a helpful landlord, hence we've bypassed M&P to get anything done. This started when it took them 2 months to get our boiler/heating fixed after we moved in December 2022. Whilst they were contractually responsible for communication between tenants and the landlord, we've had to go around them to get anything done. They continually lied to the landlord and us regarding the progress of issues being sorted. If you're a landlord do not enagage with this company, they will provide zero value for your rental property. If you're a tenant looking to be supported by M&P, lower your expectations or find a property being managed by a competent company. I can't imagine there's a company less ethical or functional in this market than Marsh & Parsons. The senior management of M&P should be ashamed of themselves for allowing the neglect of so many tenants and landlords.REPLY TO M&P AUTOMATED RESPONSE:Do not be fooled for this automated response trying to discredit this review. We had no heating for weeks in freezing temperatures due to the neglect from M&P. This is one of many issues we've had with them.
Kieran · 14 November 2023
Agent replied · 23 October 2024
Dear Kieran, Thank you for getting in touch and providing further information so that I can locate you on our system.I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 4/5
TrustpilotChange of Tenancy; Giles- Property Manager
Giles was a fantastic help in facilitating the change of tenancy. Providing consistent updates and pushing to get the contract drafted for the move in. Really appreciated.
Dan · 3 March 2024
Agent replied · 23 October 2024
Dear Dan, Thank you for leaving a 4* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotOur experience with our tenancy manager…
Our experience with our tenancy manager Giles made everything so much easier. He is a fantastic communicator and has always been incredibly efficient during what can be quite a stressful period.
Mary-Jean · 6 December 2023
Agent replied · 23 October 2024
Dear Mary-Jean, Thank you for taking the time to leave a lovely review regarding Giles. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotNatalie Weale, Marsh & Parsons: 5 stars
Natalie Weale was supportive, flexible, amiable and professional. Her intervention brought satisfaction to both tenant and landlord with regard to the renewal.
George · 7 June 2024
Agent replied · 23 October 2024
Dear George, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleAlex was very helpful from the start, quick to respond to emails and very proactive to ensure our flat was let quickly and at the right price. Would highly recommend. Thank you.
Samantha · 11 November 2023
Agent replied · 10 November 2024
Dear Samantha, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 4/5
TrustpilotManagement Team were very professional
I had initially left a review regarding receiving unsolicited calls from a member of their team after stating multiple times that my partner and I would not be progressing with buying a home at this time.
TL · 8 September 2025
Agent replied · 24 September 2025
Dear TL, Thank you for taking the time to leave a lovely updated review regarding a member of our management team. Kind regards, Lesley
★★★★★ 5/5
GoogleJude has been brilliant. So efficient, professional and delightful to deal with. He is very communicative and a pleasure to work with, despite any hurdles we have faced.
Laura · 9 June 2025
★★★★★ 5/5
TrustpilotAbdullah has been very helpful when we…
Abdullah has been very helpful when we needed certain things fixed / get a set of extra keys. Great liaison between me and the landlord who is abroad.
Ekaterina · 29 January 2024
Agent replied · 23 October 2024
Dear Ekaterina, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMy contact person in solving my problem was Mr A Leghari.
My contact person in solving my dispute with my ex tenant was Mr Abdullah Leghari. He was very good at communication and keeping me informed about the progress of my case which wasn’t easy to solve. He is very patient ; polite; calm; composed and VERY efficient. He didn’t give up and managed to solve the problem perfectly after not easy negotiation between myself and the client. I am very happy with his help! Thank you.
Bea · 23 January 2024
Agent replied · 23 October 2024
Dear Bea, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMr. Abdullah has been a God sent manager to me in terms of maintaining my property. There is no other way l could have been happy if it hadn't been for him. I couldn't thank him enough.
Mr. Abdullah has been a God sent person to me in the business. He helps me to oversee the ups and downs of it hook or crook. God bless him for this 🙏.
Victor · 28 September 2023
Agent replied · 23 October 2024
Dear Victor, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotMarsh and Parsons have done a stellar…
Marsh and Parsons have done a stellar job managing our rental property over many years. Phoebe has been attentive and efficient and handled all issues that have arisen.
K · 23 January 2024
Agent replied · 23 October 2024
Dear K Keenan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAbdullah Leghari has been extremely…
Abdullah Leghari has been extremely helpful and responsive, never failing to answer any questions in a timely manner. Thank you!
Nawar · 26 June 2024
Agent replied · 23 October 2024
Dear Nawar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
