Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
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5/5
TrustpilotCameron has been a great help
Since Cameron has taken over as main point of contact for the property we are renting out, he's been really efficient and shows willing to help at all times whenever there is an issue. Great communication and quick to find a solution.
Hannah Β· 29 February 2024
Agent replied Β· 25 October 2024
Dear Hannah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
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5/5
GoogleI am so happy to rent a flat with Marsh and Parsons within two weeks. Reuben did a great job. He was very kind and patient to help me search & show me three flats. They have a great team to serve you. I would highly recommend them to you.
Dan Β· 21 March 2025
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5/5
TrustpilotGreat Property Manager
I am thoroughly impressed with our estate manager Phoebe's professionalism and dedication to maintaining our property. Phoebe's attention to detail, proactive approach, and excellent communication have truly improved our experience. We are grateful to have such a capable and reliable estate manager taking care of the property.
Yixing Β· 3 November 2023
Agent replied Β· 25 October 2024
Dear Yixing Wu, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
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5/5
GoogleWe have just sold our flat through Marsh and Parsons Bishops Park, and had a great experience. Ash Hariri (from this office) and Riccardo Daboni (from the Parsons Green office) were true professionals. Very responsive, knowledgable and calm. They were a pleasure to deal with. Highly recommended!
Olivia Β· 26 October 2023
Agent replied Β· 25 October 2024
Dear Olivia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
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5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
Giulia Β· 21 October 2024
Agent replied Β· 29 December 2024
Dear Giulia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
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5/5
GoogleA great thanks to NicolΓ² for helping me buy my first house, his knowledge of the Fulham area is incredible.
The best agent I have ever meet
Matteo Β· 5 November 2024
Agent replied Β· 23 November 2024
Dear Matteo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley
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5/5
TrustpilotSpoke on the phone with Charlie aboutβ¦
Spoke on the phone with Charlie about an issue with my rent payment, he was very helpful and it was resolved the same day
Jane Β· 13 December 2024
Agent replied Β· 29 December 2024
Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
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1/5
GoogleTerrible experience. Landlord originally agreed to a certain amount. Then didnβt send me a contract. I have chased for 3 weeks and only got communication today that they want to raise the rent by Β£150 a month. Greedy and horrible communication. Donβt go with this company!
Abigail Β· 26 October 2023
Agent replied Β· 25 October 2024
Dear Abigail, We are sorry to hear that your experience with us didnβt go as planned. If you could please email me further details at customerrelations@marshandparsons.co.uk, I will make sure this is dealt with. Kind regards, Marilyn Plews, Customer Relations Team
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5/5
GoogleHonestly fantastic advice and new tenants secured by Oliver Hart for my property. Totally professional and fabulous knowledge of the area. Secured us new tenants within no time, both them and us are delighted! Would and have recommended him to many friends. Great find π β¦
Lottie Β· 26 October 2023
Agent replied Β· 25 October 2024
Dear Lottie, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley Alford, Customer Relations Team
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5/5
TrustpilotSmooth Experience
For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.
Edward Β· 9 February 2024
Agent replied Β· 25 October 2024
Dear Edward, Thank you for taking the time to rate your service with Phoebe. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
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5/5
TrustpilotWeronika handled a situation at ourβ¦
Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean
Sean Β· 5 July 2024
Agent replied Β· 25 October 2024
Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
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4/5
TrustpilotEffective
I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.
M Β· 18 December 2025
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5/5
TrustpilotOur property manager Abdullah Leghariβ¦
Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.
Tessa Β· 11 November 2023
Agent replied Β· 25 October 2024
Dear Tessa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleI had a viewing with Henry who was super friendly and helpful. He knew everything about the property and my preferences, and made me feel really heard as a customer. Great personalised service - I can highly recommend him and M&P!
Moa Β· 30 December 2023
Agent replied Β· 25 October 2024
Dear Moa, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
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1/5
TrustpilotStay far away from them
Stay far away from them. Sarah Warmington handled my case and I must say all of these agents are crooks.. They tried to force me to rent out my flat to an inappropriate tenant which they didnβt even want to expose. Eventually I found out who the proposed tenant was and got the shock of my life. When I refused I got called all sorts of things by this agent!! And she tried to scam me on so much money as a punishment for not letting my flat (yes, Iβm talking about 1300 pounds), and keep in mind that I had not signed any contract with them!!! Even the receptionist at the agency tried to stop me from calling the support centre by hiding the phone number with his own hands. Absolutely repelled by these criminals!!!
Upset Β· 5 July 2023
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5/5
GoogleI had a great experience working with Rubens. Although I ultimately found a flat through another agency, he was genuinely considerate of our needs.
Gilda Β· 26 October 2024
Agent replied Β· 9 November 2024
Dear Gilda, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley
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5/5
TrustpilotFriendly and efficient!
M & P....originally Conrans, have managed my property for 5+ years with Debbie Lewis at the helm.
Ms Β· 15 January 2026
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5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Tash Β· 18 July 2024
Agent replied Β· 25 October 2024
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotPositive experience
Weβve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally theyβre fast to respond to any issues and the property manager Charlie weβve worked with has always been polite, professional and responsive.
Rebecca Β· 14 February 2024
Agent replied Β· 25 October 2024
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
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1/5
TrustpilotThe head office DO NOT CARE about customers.
The head office is not responsive and they just don't care, the service is average and the head office does not respond to customers' complaints.The young agents are let down and not supported by the head office. I could write a full-page, however, I will not waste any more valuable time, other than say stay away from the agency. HEAD OFFICE DO NOT RESPOND. STAY AWAY FROM THE AGENCY.
ROY Β· 3 March 2020
Agent replied Β· 25 October 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
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5/5
TrustpilotVery good experience with the agency
Very good experience with the agency. They are responsive, they try to deal with processes quickly and they are very friendly. Nara helped me with the contract and she was always available when I had questions.
Olga Β· 20 March 2024
Agent replied Β· 25 October 2024
Dear Olga, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
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5/5
TrustpilotI had a great experience working withβ¦
I had a great experience working with them. They were fast, respectful, and kept clear communication throughout the process, making everything smooth and efficient. Highly recommend!
Mahtab Β· 13 September 2024
Agent replied Β· 25 October 2024
Dear Mahtab, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
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5/5
TrustpilotA very prompt and very efficientβ¦
A very prompt and very efficient response by Victry. It is 5.40pm on a friday and she still managed to get me the documents I needed sent over in 5 mins!Thank youπ
KV Β· 24 May 2024
Agent replied Β· 25 October 2024
Dear KV P, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
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1/5
TrustpilotI AM VERY DISSAPOINTED WITH MARSH ANDβ¦
I AM VERY DISSAPOINTED WITH MARSH AND PARSONS AGENT, THEY DONT ANWSER CALLS, OR EMAILS, OR TEXTS SINCE MOVE IN DATE. AS SOON AS YOU PAY YOUR RENT, WHICH I PAYED UPFRONT FOR 1 YEAR, THEY DON'T HELP AFTER ALL. THE METER IS BROKEN, I RECIVE NO BILLS BECUZ OF THEIR EXTREMELY POOR SERVICE, NOW I HAVE NO HOT WATER OR HEATING IN AN Β£3600 A MONTH APARTMENT.????????????????????
N Β· 9 March 2020
Agent replied Β· 25 October 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.