Dexters Shepherds Bush reviews in Hammersmith and Fulham

★★★★★ 4/5

Trustpilot

Helpful and very pleasant property management

We have found that both Jessy and kiah, but in particular Jessy, are always available and ready to help solve any issues that come up with the tenant and/or other departments. I'm pleased we convinced our tenant to renew and continue through Dexters.

Janet · 15 February 2023

★★★★★ 5/5

Trustpilot

Property Management

I’ve been with Dexters for nearly five years and have found Christian Pengelly to be brilliant when it comes to managing my property.

Ellie · 18 September 2026

★★★★★ 5/5

Trustpilot

Great job Jessica!

Jessica Carson has been a great help to me during my renewal process. She was early in contacting me, and prompt in reaching out to the tenant and getting back to me. Thanks Jessica, for a successful renewal.

Serene · 14 July 2023

★★★★★ 5/5

Trustpilot

Natasha and her brilliant team

Natasha and her team have looked after our property for so many years and we have been and still are delighted with the timely response, care and quality of service received. Well done Natasha

Michael · 25 October 2023

★★★★★ 5/5

Trustpilot

Excellent service

Thank you Alistair Maclean for your excellent and professional service. Alistair is a great professional to work with. He is hard working, helpful and very dedicated to his work.I highly recommend Dexters as they have commitment to deal with their matters efficiently.

AP · 13 March 2023

★★★★★ 5/5

Trustpilot

Great customer service

Been with Dexters since October 2023. We were shown our current property and also have had the property managed by Dominic Glover who has been superb during our entire time renting.Whenever we have had a issue or a question they have been prompt to reply and ensure its resolved. They leave us alone when things are going right and are helpful when needed.Would highly reccomend to everyone.

Ben · 19 August 2024

★★★★★ 5/5

Trustpilot

Donalina Gargrupe from Dexters Estate…

Donalina Gargrupe from Dexters Estate Agents has been very helpful to us whenever we needed help. She established the communication quite well with the landlord and helped us with our issues about the property.

Miray · 21 October 2023

★★★★★ 5/5

Google

I would really like to take this opportunity to thank you keishan for all your help an support during the process of looking an finding me the most lovely home for me an my children, we honestly appreciate it so much .. you was professional & very prompt an really understanding of my needs & wants So thanks again for making it possible.

Harley · 22 October 2024

★★★★★ 1/5

Trustpilot

I’ve had a horrible experience living…

Handover date was 8th November and it’s getting one month. I’ve had a horrible experience living at 55 Queens Gardens, Flat 3, for the past one and a half years. Whenever we faced issues and emailed Dexters, it took them at least a week to respond, and they only addressed what they wanted. On one occasion, despite clearly stating not to come for a check, they entered our house without permission, triggering the alarm, leading to police involvement. Now, they are withholding my deposit without valid reasons, claiming water marks in the laundry machine and dishwasher, as well as wall issues from painting( We have an email from them granting permission under the landlord, but they didn’t check and said we don’t have a permit, unprofessional)- Nothing broken and bad. We have check-in and check-out pictures that show no differences, and we’ve been waiting for a response to our emails for a week now and from the handover date it’s getting one month. This has pushed us to consult with a lawyer to understand our rights. Dealing with Dexters, a large company, and specifically with Paul, the current manager, has been frustrating, especially with the constant turnover of staff over the past one and a half years (14 people in total), making communication confusing.Totally unfair! I wonder if they expect the perfect condition, considering we lived there for one and a half years. I swear it’s almost in perfect condition; you can’t see any difference in references. Additionally, we’ve heard that the reason we need to terminate the contract is because of the landlord, and Dexters finalized the deal.

Hyo · 4 December 2023

★★★★★ 5/5

Trustpilot

Daragh was lovely to speak to and super…

Daragh was lovely to speak to and super helpful - managed to sort the issue in our building within 1 day.

Eva · 11 July 2024

★★★★★ 5/5

Trustpilot

Daragh assisted me recently

Daragh assisted me recently with a matter and inquery. Daragh was not only most helpful but very responsive which led to a swift and satisfactory resolution.

Henrik · 8 April 2024

★★★★★ 5/5

Trustpilot

I worked with Alistair Maclean on a…

I worked with Alistair Maclean on a transaction recently and would like to commend him for his patience and professionalism in assisting to progress the matter to exchange and completion. Thank you Alistair!

Diarmuid · 6 November 2023

★★★★★ 5/5

Google

I had a very good experience selling my property through Dexters and would highly recommend Penelope Harold and Avni in the Shepherds Bush office.

Sophie · 16 May 2024

★★★★★ 5/5

Trustpilot

Daniel Paz was outstanding during my…

Daniel Paz was outstanding during my process of purchasing my first home. He was very communicative and helpful and even went the extra mile to make sure it was all sealed and completed by a certain time frame. Everything went forward smoothly and I am extremely happy with the service provided.

Consumer · 14 February 2022

★★★★★ 5/5

Trustpilot

Shayan Waziri. Dexter. 121 Notting Hill Gate

Dear Shayan,I hope this letter finds you well.I am writing to express my sincere gratitude for your exceptional assistance in extending my rental contract. Your professionalism, dedication, and prompt action made the entire process smooth and stress-free.I appreciate your efforts in negotiating the terms and ensuring a seamless transition into the extended lease period.Your attention to detail and willingness to go the extra mile did not go unnoticed.It is clear that you are not only knowledgeable in your field but also genuinely committed to providing excellent service to your clients.I am grateful for your patience in addressing my concerns and for making the necessary arrangements swiftly. Your expertise and guidance have been invaluable, and I feel fortunate to have had you as my rental agent.Thank you once again for your outstanding support. I look forward to continuing our positive relationship throughout the remainder of my lease.Please do not hesitate to reach out if there is anything else I can assist with.Wishing you continued success in your role. Here's extending my warm coming season greetings to you and your family on the auspicious occasion of the New Year 2024.Happy Holidays from everyone at Dexters. Merry Christmas and a Happy New Year!Many thanks! Sincerely,Jon

AG · 27 November 2023

★★★★★ 5/5

Trustpilot

Reliable and professional service

Over the past 4+ years renting with Dexters, we've experienced exceptional ongoing support, especially regarding maintenance. Whenever issues arose, the team exhibited remarkable responsiveness, promptly addressing and resolving any concerns. Their consistent support made living here hassle-free. We truly appreciate their commitment to ensuring a comfortable living environment and would highly recommend their services. We would like to express our gratitude to our current property manager, Panagiotis (Panos) Karagiannidis, for his professionalism and support during the latest half-yearly inspection visit and subsequent follow-up process.

Christiana · 22 November 2023

★★★★★ 5/5

Trustpilot

Petros is very polite and kind person

Petros is very polite and kind person. He not only dealt with my concerns attentively but did so with a level of care that impressed me. Thank you for fixing the heaters.

Ryuta · 21 November 2023

★★★★★ 4/5

Trustpilot

Experience with dexters over the past 1.5 years

We have had a mix experience with dexters over the past 1.5 years. In the beginning of the contract, their support was very slow and it was difficult to get basic things done. For the past 9 months, our point of contact at dexters Bryan Norton Crail from property management has been a game changer for us, he is in constant touch with us about specific issues happening in the flat and trying to get things done as quick and efficient as possible. We appreciate the help and support that we are getting from Bryan and from Dexters now.

Alvaro · 21 November 2023

★★★★★ 5/5

Trustpilot

Chloe was amazing!

Chloe was amazing!! Chloe understood what was happening quickly and sorted out the arrangement to have them fixed!!

Oliver · 23 August 2024

★★★★★ 1/5

Trustpilot

Very unprofessional and rude attitude.

Very unprofessional and rude attitude from agents. Had 2 viewing with them. The first place we saw was taken already, as the landlord took an offer from another agency. In the second place we viewed, we didn’t want to view but they pushed us to view with emails and calls, they rushed us to pay holding deposit. Next day they kept sending emails and calling to do reference, after filling everything up I received letter saying that we have to start doing the legal work, pretending that I haven’t started anything and said that it’s been 48hr (it was not close to that it was 38hr gap) since offer took place (7pm) on 14th and the email they sent was 9am on 16th. There in the email they threatened that the flat will go back on market because of that. When I went back to agency to pull the offer due to how unprofessional they treated us with the written emails, and threats that they will not give the place to us, they shouted at us to leave because I told her her mannerism was unprofessional, she told us we were being rude because of that, not letting us speak and she kicked us out of the agency with no chances of getting the deposit back. Wouldn’t suggest anyone using this agency, terrible experience, and stolen deposit.

Janis · 17 November 2023

★★★★★ 5/5

Trustpilot

Excellent service with helping me…Kieran Chaplin is a hero!

Excellent service and impeccable attention to detail and service where I was truly treated like an individual.Highly ethical and a general pleasure to deal with. Special thanks to Kieran Chaplin.

Sophia · 31 December 2023

★★★★★ 5/5

Google

‌Avni Patel at Dexters (W12) took over the process of buying our first home and was instrumental in getting the deal over the finish line, pressing when needed with a particularly slow and unhelpful solicitor on the seller's side. She's communicative and proactive and gave us great confidence and support from the moment she took over, keeping the ball rolling and not letting things stagnate. We're extremely grateful.

Alejandro · 15 July 2024

★★★★★ 5/5

Trustpilot

Petros has been very responsive and…

Petros has been very responsive and helpful during this time of me settling down into my new accomodation. I am grateful for his help.

Aayam · 2 May 2024

★★★★★ 5/5

Google

Dexters have dealt with my rental property for a number of years and I have always felt up to date and included in knowing what is happening with the property. The same office has helped me sell the property in a difficult market and although it has taken longer than expected it was always a pleasure and delight to pick up / answer the phone and talk to the friendly and knowledgeable staff. honourable mentions to John P, Penelope, Avni and Amrita for their dedicated and passionate service! 10/10

James · 13 November 2023