Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDisgraceful way treating potential…
Disgraceful way treating potential customers! Avoid! Am surprised higher management employ these bunch of immature muppets! Try to intimidate you and think they can speak to you however they like. You seriously need to get some training in customer service. Stay well clear of Dexters Twick!
SD · 1 February 2022
Agent replied · 26 December 2024
We are disappointed to read your 1 star review. We have spoken to the office and have asked the Directors to look into this. If you would like to email us about this further please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotCaitlin McCartney has been very…
Caitlin McCartney has been very responsive and helpful in resolving recent maintenance issues. We’ve been renting through Dexters for many years and they’ve always been excellent.
ELIN · 11 December 2023
Agent replied · 26 December 2024
Dear Elin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent estate agents and management team
Dexters are very well organized. The property management team are excellent. Always very prompt and professional at their responses. Annie Buckland and Kim Stone are always very helpful.
Chris · 25 October 2023
Agent replied · 26 December 2024
Dear Chris, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotShayan being the agent is really…
Shayan being the agent is really helpful and kind, helping me a lot in processing the contract and connecting with the landlord. Hope we can start out new tenancy soon! Definitely recommend!
Livi · 12 July 2023
Agent replied · 26 December 2024
Dear Livi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAvni helped me get to exchange and negotiate the completion dates I needed to align 3 property deals. Thank you.
Alex · 15 April 2024
Agent replied · 10 November 2024
Dear Alex, Thank you for leaving a Google review for our Fulham office. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat team
We have been renting through Dexters for over a year, any queries we have are handled wonderfully by Graziana Doronzo, who is a pleasure to deal with.
Consumer · 14 November 2023
Agent replied · 26 December 2024
Thank you for taking the time to leave a lovely review regarding Graziana. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotReliable estate agents
Dexters is a reliable estate agent company. They helped me to find a perfect flat. They always help me to resolve any maintenance issues quickly and professionally.
Customer · 9 November 2023
Agent replied · 26 December 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJoshua 10/10
Joshua thank you again keeping me updated on propertys for me i look forward to getting my new home from you hopefully 10/10 keep up the good work
Caz · 13 October 2023
Agent replied · 26 December 2024
Dear Caz, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 3/5
TrustpilotResponse times better than they were…
Response times better than they were but still not at level that I would expect for cost of service.Need to be more commercial in dealing with maintenance issues.
Philip · 12 October 2023
Agent replied · 26 December 2024
Dear Mr Jacobson,Thank you for your feedback. Unfortunately I have been unable to locate you on our database, please could you contact us at customerrelations@dexters.co.uk as we would be keen to discuss your comments further.Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotDexters property management north 2 go…
Dexters property management north 2 go above and beyond to help. Always quick on the phones and deliver a great service. Thank you guys for all your help!
Karishma · 12 October 2023
Agent replied · 26 December 2024
Dear Karishma, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotReporting a health and safety issue to my local council's environmental health department
My landlord is failing to ensure the property is properly heated, and Dexters Bayswater, which agreed to intermediate all communications with my landlord, doesn't reply to my emails. Now, my only solution is to report the situation to my local council's environmental health department.
Giovani · 13 April 2022
Agent replied · 26 December 2024
Dear Giovani, Thank you for your feedback. We understand the Landlord manages the property and that the Office are doing all they can to get into contact with your Landlord to assist you with this matter. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotLandlords Beware
As a landlord I can say the service ive received from the tower bridge team was below par. Certainly not worth the fees!
VanZyl · 26 January 2024
Agent replied · 26 December 2024
Dear VanZyl vanHeerden, I am sorry to read your 1* review. I am unable to locate you on our database from your trustpilot username. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient
Lilli Kelly at Dexters is very efficient, professional and a good communicator between tenant and landlord, providing a win win outcome for both parties. As a landlord i would highly recommend her.
Urvashi · 13 June 2023
Agent replied · 26 December 2024
Dear Urvashi, Thank you for your kind comments regarding Lilli and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Dunica and Poppy
I would like to thank 2 very special people namely Dunica Sinclair and Poppy for all there help and support finding a flat for my daughter. They have been amazing…..very professional yet friendly and personable. I cannnot recommend Dexters highly enough. Many thanks again from Jo Fairhurst
Jo · 26 September 2021
Agent replied · 26 December 2024
Dear Jo, thank you for taking the time to leave such a lovely review for Dunica and Poppy in our Clapham office. We are thrilled to read your review and wish you all the best. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleA big thank you to the detxers fulham team, in particular i would like express all my gratitude to Shernitta Hutchinson, such a great costumer service and a lovely person to deal with, the best property manager i've met so far! I felt important and valued from start to end. would recommend 100%. Thank you all
Mariachiara · 10 December 2018
Agent replied · 8 December 2024
Dear Mariachiara, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Fulham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
Trustpilotgreat service from Dexters’s maintenance team
Great service from Lorraine in the maintenance team at Dexters. Helped me to diagnose the problem I was having with my radiator. She then had an engineer come out quickly and fix the problem. Well done and thanks.
M · 25 November 2022
Agent replied · 26 December 2024
Dear M T, Thank you for your kind comments regarding Lorraine and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros has consistently provided great…
Petros has consistently provided great customer service and communication, with timely updates and follow ups
Dilber · 24 June 2024
Agent replied · 26 December 2024
Dear Dilber, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI have always used Dexters to rent my properties as they always do a fantastic job. Shernitta manages three of my properties and is efficient, very helpful and prompt and i haven't had any issues in all the years i have worked with her. I would not hesitate in recommending her- she is wonderful!
Home · 12 November 2019
Agent replied · 10 November 2024
Dear Hatefulcub Hi, I am writing to say thank you for your kind comments about the service you received from our Fulham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotThis companies has an amazing team…
This companies has an amazing team working with them. I had Brian and he gave great customer support and was eager to answer any questions I had
Ethan · 16 October 2023
Agent replied · 26 December 2024
Dear Ethan, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAfter some pretty shocking experiences with estate agents, I was really happy with the service from Dexters. They showed a remarkable amount of patience with my wife and I. The sales process was surprisingly smooth and I felt like I was up to speed with everything that was happening. Would be more than happy to use again.
Nich · 12 November 2017
Agent replied · 10 November 2024
Dear Nich, Thank you for your review regarding your experience with our Fulham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
TrustpilotLuis Bolis if Dexters Lettings
I recently used Dexters Mr. Luis Bolis for viewing an apartment for rental purposes . Our time was short and Luis. Went above and beyond to get us a viewing on a days notice. It’s a pleasure to work with diligent letting agents like Luis Bolis
Rajesh · 28 October 2021
Agent replied · 26 December 2024
Dear Rajesh, thank you for taking the time to leave us a 5* Trustpilot. We are thrilled to read that you have had a great experience with the team in Fitzrovia. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotSpeedy response
During my tenancy Dexters have responsive and usually very sympathetic to issues with the property I was renting. My agent, Petros, was always very speedy and helpful.
Alessandro · 9 October 2023
Agent replied · 26 December 2024
Dear Alessandro, Thank you for taking the time to leave a wonderful 5 star review. Petros will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDexters lettings in Kew leave a lot to…
Dexters lettings in Kew leave a lot to be desired. Get everything in writing and don’t assume they will follow professional standards.
Michael · 30 January 2024
Agent replied · 26 December 2024
Dear Michael, I am sorry to read your 1* review comments. I understand you have already been in touch with the Area Director in relation to the matter. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotIgnorant, unprofessional and patronising
This agency are totally unprofessional. They hold landlords in contempt and regard the whole process as a number crunching exercise. Mystery how they have grown so big. Just monstruous.
James · 16 August 2023
Agent replied · 26 December 2024
Dear James , I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you and have your address removed. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
