Chestertons Parsons Green reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

TERRIBLE SCAM EXPERIENCE

PS: we are UPDATING the review given Chestertons’ response: they did not have “our best interest at heart” as they stated below. Our response: TPO had agreed (twice, once at first and then at the appeal) that Chestertons has taken advantage of our trust and as a result, TPO ruled in our favour, and Chestertons was held financially liable for the stress and damage caused to us. As such, TPO ordered Chestertons to pay us a “compensation” for their actions. So once again, as you can see in their response to this review, they are simply dishonest and incapable of being accountable for their actions., , , , -Review below:We had a terrible experience with Chesterton Property Management. They are extremely dishonest and have, in our situation, partnered with a building scammer, Panacea Marketing Limited (Lee Deakin). They took advantage of our trust and we lost as a result a large sum of money. Our Property Manager, Justine Waterman, was despite all evidence showing a scam, 100% protected by the management of Chestertons.

Nathalie · 22 June 2021

★★★★★ 5/5

Trustpilot

Helpful with deposit negotiation process.

Asha Allert was extremely helpful with the deposit negotiation process.

Aryan · 9 November 2023

★★★★★ 5/5

Trustpilot

Renting with Chestertons

Quick and easy process with special thanks to Anastasia who was extremely helpful from viewings to finalizing move in

Dan · 1 March 2023

★★★★★ 5/5

Trustpilot

Seamless move, great service

Helped to make my move seamless and as stress-free as possible! Tanya made sure everything ran smoothly and it was a relatively easy process. Thank you team!

Georgia · 6 April 2022

★★★★★ 5/5

Trustpilot

Good experience with tenancy renewal

Good experience with tenancy renewal. Sharon was super responsive and helpful throughout the process.

Anežka · 25 July 2023

★★★★★ 5/5

Trustpilot

Very satisfied

Molly was more than helpful in finding us what we needed. She was very quick to reply to questions and got all the paperwork done with little fuss.

Harry · 3 February 2022

★★★★★ 4/5

Trustpilot

Asha co-ordinated effective solution to hot water issue

Asha provided assistance with resolving hot water issue in my property which was a similar issue incurred less than a year previously. After an initial quote, she followed up with the original contractor and co-ordinated an efficient and effective solution at a realistic cost.

Adam · 11 August 2024

★★★★★ 5/5

Trustpilot

Well Done

Lauren is very professional. She is very helpful and friendly. A great experience with Chesterton. Thanks Lauren for finding me this lovely place.

Clara · 23 September 2022

★★★★★ 5/5

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Thankyou Tamara

Tamara was amazing at helping us find a flat when the market is so difficult, amazing communication through the whole process and so reliable

Megan · 12 August 2022

★★★★★ 5/5

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Tamara is great!

Tamara was extremely personable and lovely when helping us find our flat. She helped us put the best offer we could, and I highly recommend!

Madison · 29 June 2022

★★★★★ 5/5

Trustpilot

Stephanie Russo at the Hornton St…

Stephanie Russo at the Hornton St office handled a number of my properties over the past few years. I have given her a 5* review as she was always very responsive and prompt, gave good advice, and most importantly, delivered on the advice given.

Gerry · 7 August 2024

★★★★★ 5/5

Trustpilot

Great service!

We are very please with the service Conor has provided us with. Keeping us informed of new properties coming out and always being very gracious and patient in regard with our needs. We cannot wait to finally find the right property with him.

Mrs · 23 August 2024

★★★★★ 5/5

Trustpilot

Very supportive to both tenants and landlords

I’d like to share my high feedback about Pa-Reis McAllister MARLA, Tenancy Consultant, Renewals at Chestertones. I’ve been a tenant for 2.5 years. Pa-Reis has always been fast at responding and great at communication. My requests have been taken to action promptly. Probably, the best service I ever received as a tenant.

Yulia · 8 March 2024

★★★★★ 5/5

Trustpilot

Great experience professional agent

It has been a great experience dealing with this professional company. Everything was carried out in a fast and informative manner, they did everything so quickly. I will use them again.

Giuseppe · 7 July 2021

★★★★★ 1/5

Trustpilot

What a complete waste of time!

Worst customer service ever!I got in touch with them for a very specific request concerning an issue with my conveyancing and they made me waste almost an hour asking for unrelated things, like what area I would like to buy in, what's my budget...Basically, they completely ignored my request (even when I repeatedly asked the question again). They just wanted to help me search for a property... which is completely pointless, as I've already found one, and I'm already halfway through my conveyancing.Talking to them was like talking to a robot, and not a particularly smart one!Complete waste of time.EDIT since you're asking for more details:I spoke with Peter first in the online chat, then with Lucinda, then Nicole Fingerhut emailed me "Unfortunately we do not have an office that covers your area currently so we won’t be able to assist with your property search"... which goes to prove she didn't even bother reading my question, as it was not about a property search.They tried to sell me houses, mortgages... everything I didn't need, and every time I politely replied "no thanks, I'm not interested, my issue is XYZ, can you help with that or not?" they would just ignore me completely and keep trying to lure me into property searches and mortgages applications.Are Peter, Lucinda and Nicole robots? Trolls? Very young children? Certainly, they can't be trained customer service professionals!

Chiara · 15 April 2021

★★★★★ 5/5

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Big thanks to Sharon C for making our…

Big thanks to Sharon C for making our move-in seamless, great service and comms! Thanks Sharon

Nyall · 10 May 2023

★★★★★ 5/5

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Great service from Ally

Ally has been a pleasure to deal with. Always available to answer any questions and willing to offer alternatives to make things easier. I highly recommend her.

FC · 28 February 2022

★★★★★ 5/5

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Chestertons South West Lettings - Liam

Chestertons and Liam were brilliant in letting out my property and I was very happy with how it was handled and also the final result in getting great new tenants.

Rob · 19 August 2021

★★★★★ 4/5

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Chestertons South West Lettings - Sebastian

We dealt with Sebastian when renting our current property. He was very friendly, courteous and conscientious and we would be happy to recommend him as a letting agent to others.

Matt · 18 August 2021

★★★★★ 5/5

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Danny Duran provided an outstanding…

Danny Duran provided an outstanding service for a property in vauxhall. I would Highly reccomend him and his team.

Francesco · 30 April 2026

★★★★★ 4/5

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Matthew from SW Lettings was very…

Matthew from SW Lettings was very helpful throughout the process, advising us on what we needed to do to be the preferred tenant, ultimately resulting in our offer being accepted.

Louise · 17 August 2021

★★★★★ 5/5

Trustpilot

Professional

Chestertons in Pimlico provide a professional service that fulfilled all the expectations I have for a letting agent. Communication was fast and clear. They were able to find contractors and get a flat ready for rental in a short space of time. I would recommend them to anyone looking to rent out a flat in the Pimlico area.

Tristan · 13 October 2023

★★★★★ 5/5

Trustpilot

Super helpful and supportive!

Tamara Price was so helpful and supportive during our search and the process of putting in an offer. We were unable to view a few properties but she was very prompt in sending over videos. This was so helpful and meant we could make an offer really promptly. Tamara gave great advice and as a result our offer was accepted. Thanks again.

Anna · 3 August 2021

★★★★★ 5/5

Trustpilot

Amasing experience

Amasing experience. Mark was always available to solve any problem.

Vincenzo · 7 October 2023