Lets Let reviews

★★★★★ 5/5

Google

My experience with Let's let in Hamilton has been characterized by professionalism, responsiveness, and a commitment to ensuring a seamless and trouble-free renting experience. The dedication of the entire team has provided me with peace of mind throughout my renting, thanks to your proactive and attentive approach. From the beginning, a seamless and trouble-free renting experience was ensured by Let's let in Hamilton. The entire process, from administrative matters to issue resolution, was handled with professionalism and dedication, fostering an environment where I could enjoy my residence without concerns. I really recommand this agency.

Ahmad · 14 January 2024

★★★★★ 5/5

Google

I meant to write sooner - Let's Let were fantastic at finding a home for me. I had been actively searching since September, staying in AirBnBs which was costing a lot. After endless viewings and disappointing emails from agencies saying someone else got the house, I found a house that ticked all the boxes. I was very apprehensive that I would get it since it had been such a tough journey but Alexander was super friendly and welcoming right from when he opened the door for the viewing. You can tell they really want to help people find their home and Alexander made the entire process very smooth and quick. I really appreciate all the hard work they put in to securing a place I can now call home.

Mia · 14 January 2024

★★★★★ 1/5

Google

I have stayed in the property for nearly 5 years I have paid rent on time every month with no issue and about 7 months ago my toilet had burst pipes and leaks it took endless phone calls to try and get the problem resolved to the point of phoning every single day to try and resolve the problem it took about 2 months of not being able to use our shower or bath until someone was sent out no problem were resolved and someone else was sent out which no problem was resolved it took us months to get use of our shower and bath again which the state of affairs in our toilet now have been left in a disgusting state I have phoned and phoned to get these problems resolved and I was also laughed at down the phone of an employee, the hall and kitchen now have damage from dampness and 7 months on we are still waiting for all the repairs we are constantly being questioned about wear and tear damages to things we don't have access to and after 7 months with no other option when I refused to stop paying rent I was told they would give me a bad rent reveiw if I ever wanted to leave they make up there own records to make them look good but fail to mention the endless phone calls that have been made to fix the issues it has been a terrible year just trying to get simple things fixed in the property I would highly advise to stay away from this letting agency. After being threatened with a bad reveiw over refusing to pay rent I wouldn't be surprised if leaving this reveiw will result in a bad reveiw they don't have any concern about the tenants only the landlords My daughter has bad asthma and over the past 7 months has been admitted into hospital 3 separate times one of the times she was kept in for 2 days because of her chest which I strongly beileve is to do with dampness and when confronted I was told its not there fault but the plumbers after a total of 15 years of renting this hands down is the worst letting agency I have ever been with or ever heard of and reading other reviews it sounds like a common thing with this agency no care for tenants and terrible customer service.

Jonathan · 13 January 2025

★★★★★ 5/5

Google

I’ve been with Let’s Let since 2007, and I truly couldn’t have asked for a better letting agent. As a family-run business, they offer a personal touch that is both professional and highly supportive. Over the years, they have gone above and beyond in keeping my property well-maintained, handling every repair with efficiency and care, and ensuring that everything runs smoothly. What really stands out is their attention to detail and their commitment to finding excellent tenants, I’ve never had any issues with problematic tenants, and I credit that to the incredible team, including Heather, Fiona, Angela, and more recently, Alexander. They are always proactive and responsive, making the entire letting process stress-free for me. While I am sad to be selling my property, I know that if I ever invest in another, Let’s Let will be my first choice without hesitation. If you’re looking for a trustworthy and dedicated letting agent, I highly recommend Let’s Let.

Personal · 26 September 2024

★★★★★ 5/5

Google

Great experience from start to finish - we dealt with Alexander and Heather mainly. I would 100% recommend as a landlord. We were in the process of selling our house and they were patient enough to hold the lease until we could move. Once …

Rebecca · 16 April 2023

★★★★★ 2/5

Google

I've seen the same flat up for rent for months I email at least once a week since start of the year had 2 replies saying its off the market but still constantly on website and for let sign outside property I don't understand what is going on it would be ideal for me but obviously not interested in renting it out eh their loss!!

Lorraine · 16 June 2022

★★★★★ 1/5

Google

a dishonest company. I have been with them for 2 months to solve my problem for which I am insured, but they do not answer me. I personally went to their headquarters and they told me that it would be resolved within 7 days, but nothing. I do not recommend this company to anyone

Alexbitzu23 · 16 June 2023

★★★★★ 1/5

Google

Shocking customer service. Unreliable and no interest in necessary repairs to property which isn't honouring the contract with either party. Shame really as they promise the world but do not deliver. Probably decent enough if theres no problems wjth the property but useless and uniterested as soon as an issue appears....AVOID!!!

Karen · 16 June 2023

★★★★★ 1/5

Google

They don't care about the tenants at all.I I'm trying to get my windows fixed for more than 1 year now.They treated us bad since the beginning when I reported that the fridge is not working and I've been told is not something necessary. After a month they replaced the fridge,but I had to spend 150 for a small fridge as my wee son was 1 year old at the time.Not recommended at all especially if you foreigner they'll treat you with superiority just cause you not Scottish.

Ursu · 16 June 2023

★★★★★ 5/5

Google

Could not recommend this company high enough. From the minute you contact them about looking to rent a property they are genuine and courteous. Any member of staff I have dealt with in the last year has been fantastic. Any issue I have had has been sorted in a manner that did not put me out or cause me unnecessary issues. I have now recommended them to family and friends who have all now let properties from this company also. Having a look on these reviews it seems to be that there have been fake profiles posting malicious reviews but I can tell you that this company go above and beyond for their clients and nothing is too much for them to help you with.

James · 16 June 2023

★★★★★ 5/5

Google

I initially met with Let’s Let when I purchased my first property in my portfolio and have continued to add to this with the help of the team in their agents. Naturally as a landlord you can worry about your investment being in safe hands however the staff have continued to go above and beyond for me and helped grow my portfolio all whilst maintaining my other properties and keeping my tenants happy. I am lucky to visit my properties on occasion to attend to maintenance and the tenants always praise the agents. I look forward to continuing our working relationship.

Glencroft · 16 June 2023

★★★★★ 1/5

Google

I've stayed in my flat for nearly 6 months now. There were issues with the flat that were not addressed. Garage was full and never emptied, hidden burnt counter. Windows aren't sealed probably making the winters unbearable. They no longer managed this property.NegativeProfessionalism

William · 16 June 2021

★★★★★ 5/5

Google

Best service and reply on time. Have stayed in its properties Special thanks to Alexander for his immense support.

Smrutiranjan · 16 April 2023

★★★★★ 1/5

Google

This letting agent has tenants in next door to me who consistently leave rubbish all over their neighbour's garden, old bed out back, garden totally overgrown and water leaking into the old man downstairs flat. Have rung so many times and nothing ever done - disgraceful

Evelyn · 28 June 2024

★★★★★ 1/5

Google

Shocking company....phoned me to tell me they had already accepted a deposit on flat i was already travelling through to rutherglen to view. I asked why they never told me they could maybe accept a deposit off somebodh else viewing before me..basically told me they had said others were viewing so tough in other words..so money spent on 2 return train tickets for nothing..and vicki needs to learn how to handle customers on the phone..remember although not a shop you still need to give good customer service

Bod · 16 June 2020

★★★★★ 1/5

Google

Wouldn’t even give it 1 star, myself and my partner are very new to letting, viewed 2 properties they had, had to constantly chase up as they said they would call back and never did, my partner told the girl I was in part time work and she just frowned at him. I told her my current work status and the hrs I did and also the extra hrs I had but never passed this on, in which I feel we lost out on a house because of information not being correctly passed around! Avoiding this letting agents 110%. Absolutely disgusted in the fact how she handled the fact I worked part time, was degrading and felt like she was basically saying I couldn’t have the house because of that reason.

Wee · 17 June 2019

★★★★★ 1/5

Google

Very poor customer service, they ignore their tennants complaints (complained about my door entry system not working for nearly 2 years but every time I complained it fell on deaf ears), also ensure you go over everything on your inventory or you will get charged for damages you never made (I did do this but they lost the copy of the inventory with my changes and I got screwed over because of it). They also made me wait for 2 full months after I moved out to get my deposit back, even though I had emailed them about this on more than one occasion but was ignored as usual. Quite happy to take your money but as soon as you want something it's a different story. Wouldn't recommend to anyone.

Scott · 17 June 2018

★★★★★ 1/5

Google

Very bad managed company! If you guys want a serious company that is customer service orientated I would advise you to not ask for their services. For one year I have been begging them to solve the issues with the windows and no results and no considerations were taken. Poorly manager and it is unacceptable.

Livia · 16 June 2023

★★★★★ 5/5

Google

Heather dealt with my Hamilton flat very professionally finding the right tenant that caused me no hassle what so ever. Rent payment was always paid on time so no issues there. Lets let provide a turnkey service for landlords looking to sit back while they find the correct tenant so theres no stress about mess or missed rent - can't thank them enough cheers JakePositiveProfessionalism

Jake · 16 June 2022

★★★★★ 1/5

Google

Worst agent on Clark street. Months and months of missing rent, several requests for simple information like leases etc. Steer clear from this agent if you want hassle free letting go elsewhere. Poorly organised and absolutely no understanding of customer service.

Zohaib · 17 June 2019

★★★★★ 1/5

Google

Nottingham Branch awful and brings the rest of the company into disrepute. After a horrific service here, If I ended up moving to your home city I'd avoid using them there too.NegativeResponsiveness, Quality, Professionalism

Edward · 16 June 2021

★★★★★ 5/5

Google

Great team, easy to deal with and on the ball. I saw some one star reviews but after speaking to the team I believe these are either fake or meant for another company. I can not fault the service I was provided by the team at Let's Let.

Doug · 16 June 2023

★★★★★ 1/5

Google

Lets let charged us £80 for cleaning when we left even though the flat was cleaner than when we moved in. A total rip off, avoid if you want to loose £80 for nothing

Will · 25 March 2024

★★★★★ 1/5

Google

Really let down by them. Left tenancy and had minimal repairs needed when left behind. I was completely honest that it wasn’t perfect as I had covid the week of leaving the tenancy, and all that was needed was one door replaced, a clean and …

Gary · 16 April 2023