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Gibson Lane Ham reviews

4.9

★★★★★ Excellent

40 reviews across 1 platform

323 Richmond Road, Ham KT2 5QU

Gibson Lane's Ham office at 323 Richmond Road is rated 4.9 out of 5 across 40 reviews on 1 platform, including 40 Google reviews rated 4.9. Checked 9 October 2026.

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4.9 / 5

40

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ham office, from every platform, shown as written. First names only.

5/5

Google

I wouldn’t hesitate to recommend Gibson Lane, who’s team at Ham (particularly Oliver and Wendy) helped me through the process of selling my friend’s house in the role of executrix. They were sensitive, approachable, helpful and thorough throughout the process and very proactive in communicationg with solicitors on both sides at every stage. All in all, I cannot imagine an estate agent offering a better service.

J · 25 December 2025

Agent replied · 15 January 2026

Thank you very much for taking the time to share such a thoughtful and generous recommendation. We are delighted to hear that Oliver, Wendy, and the Ham team were able to support you effectively during what we appreciate can be a sensitive and demanding process. Your comments regarding their approach, thoroughness, and proactive communication are greatly valued and will be shared with them personally. It was a privilege to assist you, and we are sincerely grateful for your trust and your kind words. Please do not hesitate to contact us if we can be of any assistance in the future. From all at Gibson Lane

5/5

Google

A truly first class experience.; this office has restored my faith in estate agents. The team at the Ham office are always friendly and professional. Our sale has been difficult for a variety of unforseen reasons but Wendy has led us through it with determination, along with great communication. She has kept both sides fully informed right from the beginning and ensured a good outcome through sheer hard work. I would derfinitely recommend Gibson Lane for buying or selling a property.

Jane · 14 February 2026

Agent replied · 14 April 2026

Thank you so much for your kind words and 5-star review. It is always a pleasure to hear that you have received the service we aim to provide. We will pass on your comments to the team, and we all wish you every happiness in your new home. Best wishes from all at Gibson Lane.

5/5

Google

There is a reason Gibson Lane wins awards. The professionalism from start to finish is impressive. All the support we received from Oliver, Caroline & Daisy made the process so much smoother. They went way beyond what a traditional estate agent would do, and shepherded the sale to a conclusion. We have recommended them to others already. We definitely chose the right people to sell our house. I say people, as we never felt we were dealing with a business, but with warm-hearted people who were absorbing the stress of moving house from you. Makes a huge difference.

Paul · 7 July 2024

Agent replied · 24 August 2024

Thank you so much for your kind review and this has been passed onto the team. We really appreciate your feedback and are so pleased you received our personable approach, that we strive to deliver. Wishing you all the very best from all of us. GL

5/5

Google

We recently sold a house through Gibson Lane and were in contact with most of the sales team throughout, in both Ham and Kingston branches, with Caroline Cummings our main point of contact. We always felt as though they were all very much on our side throughout the process and, especially when the purchasers became extremely difficult to deal with all of a sudden, were very supportive and communicative - helping in every way possible to get the sale over the line. We thoroughly recommend Gibson Lane and would not hesitate to use them again should the need arise.

Juliet · 16 November 2025

Agent replied · 15 January 2026

Thank you for your 5 star review it is very much appreciated. We wish you lots of happiness in your new home. All the best from the Gibson Lane Team.

5/5

Google

I used Gibson Lane (Ham branch) to sell my deceased mother's property. It was quite an emotional time for me but from the moment Oliver first came out to value property, I felt that I had chosen well. Oliver and Matthew handled the viewings and kept me informed of progress. They were never pushy and gave me good advice. The property sold quickly then Caroline from the Kingston branch took over coordinating the sale. She too kept me regularly informed, every step of the way. I can honestly say that I chose the right agents to sell the property and would happily recommend them and would use them again myself, without hesitation.

Sharon · 13 June 2025

Agent replied · 11 September 2025

Thank you so much for your kind words and for taking the time to share your experience. We’re truly sorry for your loss, and we understand how emotional this time must have been for you. It means a great deal to hear that Oliver, Matthew, and Caroline were able to support you with compassion, professionalism, and clear communication throughout the process. We’re delighted that you felt well cared for and are grateful for your recommendation. If we can ever assist you again in the future, please don’t hesitate to get in touch. All the best from Gibson Lane.

5/5

Google

I recently sold my house through Gibson Lane and was impressed with the support and professional approach through the whole process. They made sure all queries were dealt with promptly and crucially kept me well informed through the later stages of the sale. Overall excellent experience and I would definitely use them again.

Deborah · 16 December 2025

Agent replied · 15 January 2026

What a lovely review! Thank you for taking the time to share your positive experience with Gibson Lane. It means a great deal to us that you felt well-supported and would recommend us. Best wishes to you from all at Gibson Lane.

5/5

Google

We had an amazing experience with Gibson Lane. Our journey started in the end of March, when we met a wonderful Manager of Kingston branch, Oliver Pearson, who was extremely honest, helpful and friendly. We have no words to describe his support and professionalism throughout the whole process. We had an offer on our house within a week, exchanged our contracts within a month and it was all down to an amazing service we received at Gibson Lane. We would like to say a huge thank you to Oliver and his amazing team for their hard work and professionalism. Thank you very much for everything you did to help us! You made our dream come true! Magda and JakubPositiveResponsiveness, Quality, Professionalism, Value

Magda · 25 August 2021

Agent replied · 6 July 2023

Thank you for in-depth review, we are glad to hear of your pleasant experience when selling your house with us. Good luck with your new home!

5/5

Google

Excellent service from start to finish in a very tricky market. A fantastic local agent who really knows their stuff, I wouldn’t hesitate to recommend them. Our sale was handled flawlessly with regular communication and a professional calm approach. A special mention to Oliver who manages a great sales team and to Wendy, who manages the sales progression. Without a doubt a 5 star rating! Sell through Gibson Lane, you won’t be disappointed!

Annalivia · 6 July 2020

Agent replied · 6 July 2023

Thank you Annalivia for your kind words, we have passed on your comments to Oliver and Wendy. We wish you all the happiness in your new home.

5/5

Google

From start to finish Gibson Lane have provided a professional, helpful and friendly service in every stage of our sale. They guided us through what could have been a very stressful process, and achieved a sale for us at the price we wanted. Particular thanks to Sean for being so approachable and helpful.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 25 August 2021

Agent replied · 6 July 2023

Thank you so much for your 5 star review, we will pass on your comments to the team. Best wishes from the Gibson Lane Team.

5/5

Google

Oliver and his team were fantastic helping us to sell our house. We live abroad and needed a lot of help with the refurbishment of the house. Oliver is a gentle, kind and knowledgeable person who assisted us extremely well. And the Gibson Lane Team Members are true professionals. Thank you!

Fabiola · 14 April 2022

Agent replied · 6 July 2023

Thank You for your kind review Fabiola. We wish you all the best and we will pass on your comments to the Team.

5/5

Google

We have just sold a flat in Kingston through Gibson Lane and we were extremely happy with the service we received. We chose them to act for us as we found their advice reassuring and sensible. They were not at all flash which had put us …

Tessa · 14 April 2025

Agent replied · 24 August 2024

Thank you for your kind 5 star review. We have passed this onto our staff and it is fully appreciated. Wishing you all the best from all at Gibson Lane

5/5

Google

Oliver and his team were incredible. Sold my Aunts house with in a couple of weeks and got a fantastic price for it. All money going towards her care! Would highly recommend them.PositiveResponsiveness, Professionalism

Leanne · 25 August 2021

Agent replied · 6 July 2023

Thank you for your lovely review. The team are glad to hear that we were able to provide a highly recommended service. Best wishes from Gibson Lane!

4/5

Google

We first viewed the house in late March 2021 and completed the purchase at the end of June so the process was complicated by Covid-19 restrictions. The Gibson Lane team provided a helpful balance of encouragement and support to help keep us informed and to maintain momentum during a period when all components of the conveyancing system were subject to exceptional demand from pressures caused by the stamp duty discount. In particular Gibson Lane facilitated our direct contact with the sellers which proved very constructive for resolving a number of practical uncertainties and problems.PositiveResponsiveness, Professionalism

Peter · 25 August 2021

Agent replied · 6 July 2023

Thank you for your review, we are glad to know that you are satisfied with the service provided. We hope you have settled into your new home. Best wishes for the future!

5/5

Google

It was great to work with Gibson Lane and their all team. Especially thanks to Wendy and Oliver. Thanks to Gibson Lane we found our dream house.

Yuri · 3 May 2024

5/5

Google

Gibson Lane Ham and Kingston branches have been amazing during our sale. The whole process has been fantastic. They made us feel very valued, they were extremely organised and kept us informed regularly throughout. Nothing was too much trouble. They sold our property within days and conducted the viewings so professionally and took great care of our property. I would thoroughly recommend them as a first class estate agency.PositiveProfessionalism

Sally · 25 August 2021

Agent replied · 6 July 2023

Thank you for choosing Gibson Lane to sell your home, we are glad to hear that you are pleased with the service provided. Best wishes for you in your new home!

4/5

Google

Gibson Lane were a pleasure to work with - small enough to be personable, local and for us to get to know all the agents, but large enough to have a wide range of properties and viewers. Everyone was very helpful and friendly, and we really appreciated our dedicated 'liaison' contact Wendy, who was the point of contact throughout the buying/selling process. Would definitely recommend!

Helen · 7 June 2024

5/5

Google

Really happy with our experience of buying through Gibson Lane, we very much felt like they were on our side throughout and were persistent in chasing up queries and documents that we needed. Thank you for being so friendly and professional - a local company that's small enough to feel personal, but large enough that you trust they're doing everything right. Would definitely recommend.

Lucy · 6 July 2020

Agent replied · 6 July 2023

Thank you so much for your kind words Lucy. We are very happy that we have met the high customer service we strive to achieve. We wish you all the best for the future.

5/5

Google

The best estate agent in south West London.

Steve · 27 February 2025

Agent replied · 16 April 2025

Thanks you so much for your 5 star review, it is really appreciated. We hope you are happy in your new home, all the best from the team at Gibson Lane

5/5

Google

Super professional, personable team and unlike some agents who simply arrange appointments and arrive with keys, they really "sold" the house, arranging viewing days to generate maximum interest and really explaining all the positive aspects of the house to potential buyers. Excellent local market knowledge as well. Would not hesitate to recommend.PositiveResponsiveness, Professionalism, Value

Jon · 25 August 2021

Agent replied · 6 July 2023

Thank you for taking the time to give us a review and we have passed this on to the team. Gibson Lane wish you all the best.

5/5

Google

A polite, efficient and professional team. I felt they helped to reduce stress at a stressful time. Particular thanks to Oliver and Wendy.

Anne · 4 May 2023

5/5

Google

I bought my house in Ham through Gibson Lane and they were great throughout. A friendly and professional agency with a local feel and good local knowledge. They communicate well, can be reached easily and were very accommodating with visits to the property. Highly recommended!PositiveResponsiveness, Professionalism

Anke · 25 August 2021

Agent replied · 6 July 2023

Thank you Anke for your great review, I have shared your comments with the rest of the team. We wish you all the best in your new home!

5/5

Google

Sean and Oliver helped enormously us to find our house in a very challenging market and complete the purchase in a particular situation with the seller. They have been very professional through any step of the process and available to …

Fabrizio · 14 April 2022

Agent replied · 6 July 2023

Thank you so much for your great review, we are glad that we were able to assist you with your purchase. We wish you all the best for you and your family in your new home!

5/5

Google

We had a very positive experience buying through Gibson Lane. Sean showed us around many properties, and was excellent - professional, knowledgable, friendly, letting us view the properties in our own time, with a non-aggressive sales …

Louise · 14 April 2022

Agent replied · 6 July 2023

Thank you so much for your excellent review. We are glad to hear that you are pleased with the service that our team provided throughout the process of your property purchase. Best wishes to you and your family for the future

5/5

Google

We are very happy with our choice of Gibson Lane. The house was sold quickly thanks to their professionalism. We want to say big thanks to Oliver. Very well done.

Valerij · 7 July 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Gibson Lane Ham

How many reviews does Gibson Lane Ham have?

Gibson Lane's Ham office has 40 reviews across 1 platform: 40 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Gibson Lane Ham's rating?

Gibson Lane Ham is rated 4.9 out of 5 across all 40 reviews, and 4.9 out of 5 on Google from 40 reviews, checked 9 October 2026.

Where is Gibson Lane's Ham office?

Gibson Lane Ham, 323 Richmond Road, Ham KT2 5QU.

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