Every review we hold for the Halesowen office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBeware: New Name Won’t Hide Bad Service
Deeply disappointed with Masdaq Estates, now rebranded as “Viewings” (viewings.properties).
We rented out our property through Masdaq Estates in Shell Corner, Blackheath, and the experience was a complete nightmare. The company failed to manage the tenancy as promised. They did not carry out the required inspections, and we later discovered that they had never even taken the tenant’s deposit, an extremely unprofessional and unacceptable oversight.
When we finally regained possession of our property, it was left in a shocking state. We spent more on repairs than we ever earned in rent, and also lost several months’ rent due to their negligence.
Masdaq Estates, who now appear to be operating under a new name (“Viewings” / viewings.properties), show a clear lack of professionalism, transparency, and accountability. Rebranding does not change the poor service we experienced. I would strongly advise landlords to avoid this agency under any name.
Robina · 3 December 2025
★★★★★ 1/5
GoogleI enquired about a house and was told my name would be put on to a list due to there being maintenance work happening. I didn’t hear anything so I rang at a later date without mentioning my name only for them to tell me it’s available and viewings are already happening, for whatever reason this company chose to completely ignore my attempts for a viewing, and lied telling me there was maintenance being done on the property. when I told them my name once they said I could view the property the stuttering started (obviously realising they had chose to ignore me previous) they then told me they would call me back or email me to sort the viewing - shock I didn’t hear back, I didn’t expect much to be honest. I like to give people the benefit of the doubt but being lied to is a no for me, as a manager myself I am shocked at the customer service from this company. I can safely say I would avoid any houses that would mean me dealing with this particular company as I’m extremely disappointed and will be advising friends and family to avoid also.
IN REPLY TO YOUR RESPONSE BELOW - suitable? Both in full time work and you have never met us? Also, you’ve just admitted both times I spoke on the phone you did lie as you told me you would call me back to arrange a viewing after I rang to chase it up after hearing you were doing viewings - if you knew we ‘weren’t suitable’ why not explain this on the phone? Doesn’t look very good on your company lying to people does it?
Stephanie · 31 January 2023
Agent replied · 31 May 2023
Thank you for your review. We try our best to accommodate all of our clients, however, we have a long list of tenants patiently waiting for their dream home. Unfortunately, you were not successful on this occasion due to the landlord selecting a more suitable tenant.
★★★★★ 5/5
TrustpilotProfessionals agents
Professionals agents. Present and available in helping with my need in choosing the best option regarding the house for rent when I needed it over the years, and they trying to help me with my requested all the time. I’m pleased to say that, because it’s been awhile since I used and still do their services with trust. Highly recommended Thank you kindly.
Doinita · 31 August 2022
★★★★★ 5/5
GoogleThis is changing the property game for us younger generation. As it makes it easier to sell your property online with no fees no hassle. Literally as easy selling a car big thank you to Shaz at VIEWINGSPositiveResponsiveness, Quality, Professionalism, Value
IB3Y · 24 August 2022
★★★★★ 5/5
GoogleIts was just easy as 1,2,3! sold my property and managed my own viewings. Sold my home as i was easily able to tell the new buyers the correcr and accurate information! instantly. no long chasing email. deal direct thanks guysPositiveResponsiveness, Quality, Professionalism, Value
Kim · 24 August 2021
★★★★★ 5/5
TrustpilotI have really enjoyed working with…
I have really enjoyed working with Viewings LTD. Jimmy helped me find a house when I was really struggling and has being such a support throughout. Challenges did arise and they were dealt with efficiently on their end and I was kept up to date throughout the process. The team are always very friendly when you call and open to answer any questions you may have. Has been a pleasure working with them and I would definitely recommend this agency.
Catalin · 16 January 2023
★★★★★ 5/5
TrustpilotIt was so fast and I uploaded and got a…
It was so fast and I uploaded and got a dedicated agent call me the same day. We were live and ready to go! Thanks Guys.
Mohammad · 22 January 2022
★★★★★ 5/5
GoogleThis is great new initiative, a business that has its roots entrenched locally in the Halesowen area and is playing a key part to help Regenerate the Shell Corner Local Centre. This by working with the community, traders and the local council.PositiveProfessionalism
Parmjit · 24 August 2021
Agent replied · 31 May 2023
It great Dudley Council were extremely happy with our concept and now service. We hope to work with local Business in many other areas to help them achieve a better service for cost effective prices
★★★★★ 5/5
TrustpilotAzeem has been really easy and a…
Azeem has been really easy and a pleasure to deal with from day one. Lots of energy and drive from this business. Great communication and very professional.
Serena · 24 November 2020
★★★★★ 5/5
GoogleSuch an easy and simple process! I want to say a big thank you to the viewings team! Such a stress free process! Thank you again and will recommend you to my friends and family!PositiveResponsiveness, Quality, Professionalism, Value
Zack · 24 August 2021
Agent replied · 31 May 2023
Hi Zack, We are glad you chose viewing as your first ever estate agent service. We has design our platform to be more appealing to the younger generation to join the property ladder. We were excited to share your goals on your dream property and found several solutions that you were yet to explore. We are always here for sound advice, its not always business here :)
★★★★★ 5/5
GoogleVery smart way to organise and sell your property.this is what the industry needed.very simple choose my package and the team took care of the rest .PositiveResponsiveness, Quality, Professionalism, Value
Mo · 24 August 2021
Agent replied · 31 May 2023
Dear Mo, thanks for leaving us such a wonderful review. Our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the challenging work we put in every day.
★★★★★ 5/5
GoogleGreat experience working with the company. Not only skilled but passionate about the industry. Willing to go above and beyond to provide the best service possible.PositiveResponsiveness, Professionalism, Value
Shahzaib · 24 August 2021
Agent replied · 31 May 2023
Hi Shahzaib, we really appreciate your review and thanks for your kind words. We were super delighted to have you on our management team and look forward to bringing your fine skills at work here.
★★★★★ 5/5
GoogleAs a suppler of viewings for 9 years they have been a pleasure to deal with. Always responsive I highly recommend them. Great team!PositiveResponsiveness, Quality, Professionalism, Value
Nuran · 24 August 2021
Agent replied · 31 May 2023
Hi Ms Hassan,
its been a great pleasure building a working relationship over the years. You have been an excellent provider and we were excited that your team helped us along this journey.
★★★★★ 5/5
GoogleMade my move simple! Moving countries is never easy and finding a property can be very hard. Viewings provided me with virtual tours by sending an actual agent, we shortlisted three. I arrived found the one i liked and they had the whole process completed within three days. I love my new place thanks guys.PositiveResponsiveness, Quality, Professionalism, Value
Devis · 24 August 2021
★★★★★ 5/5
TrustpilotPortfolio landlord
I have multiple properties let out via Viewings. The team are consumate professionals and offer a truly personalised service. Always on hand to answer my queries and have regularly gone above and beyond to ensure my needs are met. I know my portfolio is in safe hands with Viewings.Thanks team!
JA · 31 August 2022
★★★★★ 5/5
TrustpilotExcellent service
The service I have received from this estate agency has been second to none. I am a solicitor who is too busy to manage the leggings of my properties alongside work. With viewings I do not have to worry about anything as I get regular updates and my rent in time every month without fail.
Qaisra · 15 September 2021
★★★★★ 5/5
GoogleUpload, Viewings come in, receive offers and it was sold!! I saw all the offers and there status. I picked the best offer for me and they even helped find me a great solicitor for a great price. I recommend this unique way to sell!!PositiveResponsiveness, Quality, Professionalism, Value
Dee · 24 August 2022
★★★★★ 5/5
GoogleGreat company to work with. Super interesting induction, looking forward to working with maintenance department for Gas & Electrical services.PositiveResponsiveness, Quality, Professionalism, Value
Abdullah · 24 August 2021
Agent replied · 31 May 2023
Thanks for the nice review, we were super delighted you have joined our tradesman platform. We were very satisfied with your extensive knowledge and look forward bringing your great skills to our customers
★★★★★ 5/5
TrustpilotMade my move to Birmingham Simple
Made my move simple! Moving countries is never easy and finding a property can be very hard. Viewings provided me with virtual tours by sending an actual agent, we shortlisted three. I arrived found the one i liked and they had the whole process completed within three days. I love my new place thanks guys.
Serra · 28 June 2021
★★★★★ 5/5
GoogleAmazing service delivery. Very professional & knowledgeable staff. Definitely recommend to friend and families for a hassle free service. A*PositiveQuality, Professionalism
Manisha · 24 August 2021
Agent replied · 31 May 2023
Hi Manisha, thanks for your inquiry today, you were super efficient with our technical team and we managed to add your property to our portfolio ready to advertise on Christmas. Any problems give us a shout on 0800 048 7446
★★★★★ 5/5
GoogleExcellent customer service, extremely helpful team!
Will certainly be using the team at Viewings again in the future.
Thank you!PositiveQuality
Atif · 24 August 2021
Agent replied · 31 May 2023
Thanks Mr.Saleem, it was great for you to share your future plans with us> We were thrilled that you were one of our first customer and trusted us whole hearted. We are very pleased that we got your enquiry dealt with swiftly.
★★★★★ 5/5
GoogleGot me connected with all the people with a click of a button. Mortgage and Offer sorted within 24 hours
David · 31 May 2021
Agent replied · 31 May 2023
Dear David, we really appreciate your review and thanks for leaving us such a wonderful review. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words.
★★★★★ 5/5
GoogleVery effective well thought out, and extremely eye catching . Very good for drawing in attention .PositiveQuality, Professionalism
June · 24 August 2021
Agent replied · 31 May 2023
Hi Ms Edwards, We are happy that you found it very simple to navigate on our website. We are also here for any feedback, please let us know of any improvements you may suggest. We are all ears :)
★★★★★ 5/5
GoogleExcellent service I have a property rented out through these guys and I have had no issues with the tenants…. will use them again on my next one they properly vet there clients thanks again guys
Jetski · 2 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
