Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBrilliant service. I have been using Opa for buying and selling for 6 years now. I have bought 3 Hands off investments and had great experience rents paid on time & no headache as they promised me. I get amazing rents that I didn’t know were even possible. I have also used them for selling & they were fabulous ! Recommended the investments to my colleagues also who have had similar experiences. Opa are quite different to other agents. They love what they do and are very good at it. I would specifically like to thank Zara she is literally amazing. So knowledgeable, she always wants to help and protect you. She gives very honest advice that guy can 100% trust. Even if there’s a problem. Or a stress during the conveyancing she is there fighting for you and taking the stress away.
Paul · 21 July 2026
★★★★★ 5/5
GoogleMy first purchase with OPA was a great experience from start to finish. The team made the entire process straightforward, explaining everything clearly and ensuring I understood every step before moving forward.
I've been investing in property for over 10 years, and I genuinely believe OPA offers investment opportunities that are unique in the market. The returns have been exactly as promised, and I receive my rental income every month without any issues.
A special thank you to Zara, who have been incredibly helpful throughout the process. They've always been available to answer my questions and provide support whenever I needed it. Based on my experience, I'd happily recommend OPA to anyone looking for a reliable property investment company.
Zayan · 7 July 2026
★★★★★ 1/5
GoogleUpdate!: after my review the opa has added a response saying I was given a property pack so I just wanted to add some info. After reviewing the documents provided, I found references to the property being used as HMO Supported Accommodation, which raised obvious questions about the licensing position.
I viewed a property that was advertised as a 5-bedroom HMO investment with a housing association lease. During my due diligence, I specifically asked about the HMO licence. Initially, I was told I would need to apply for a new licence because licences are not transferable. Later, I was told there was actually no HMO licence at all and that one was not required because of the housing association arrangement.
What concerned me even more was that shortly after I questioned the HMO status, the online listing was revised. The original description referring to the property as an HMO disappeared and Zoopla showed it had “Just Added” the revised listing. This significantly reduced my confidence in the accuracy of the marketing.
During the viewing, I also noticed what appeared to be a makeshift ground-floor bedroom created using a temporary partition, which raised further questions about whether the property was genuinely configured as a proper five-bedroom house.
When I asked about visible cracking and signs of previous water ingress that I observed during the viewing, my questions were not properly addressed. Instead, I was told that the asking price was fixed and that I needed to submit ID, proof of funds and complete the offer paperwork before progressing further.
As a buyer looking to invest nearly £200,000, I believe it is entirely reasonable to seek clear answers to important legal and structural questions before committing or providing sensitive financial documents. It was a complete waste of my time and fuel driving all the way from London to view this place.
My advice to anyone considering buying through this agent is to carry out thorough independent due diligence, verify every aspect of the property with the local council and your solicitor, and do not rely solely on verbal assurances.
Waqar · 7 July 2026
Agent replied · 4 August 2026
PLEASE DO NOT WRITE MISLEADING REVIEWS - READ THE PROPERTY INFORMATION. ALL BUYERS INCLUDING YOU ARE GIVEN A PACK.
* This is NOT a HMO & Not ADVERTISED AS A HMO
* The advert clearly states: "We are advised by the seller that the property is leased to an accommodation provider under c3(b) use. Please note the tenant housing provider have advised they do not require a HMO licence. Birmingham is an article 4 area. Any prospective buyer should carry out their own due diligence prior to proceeding."
* You were sent a pack with all the information the link to BCC website confirming this is not considered a HMO and no licence required.
https://www.birmingham.gov.uk/info/20054/local_plan_documents/1933/city-wide_article_4_direction_relating_to_houses_in_multiple_occupation_hmos/2
As an agent we go above and beyond to ensure all "material ifnromation is provided. If you chose not to read that that is not us being misleading.
★★★★★ 5/5
GoogleBought couple of investments from these guys. Great deals. Quite unique in the market. Thought it was too good to be true at first as they have really good deals. But have had great experience. Then used them to sell my own house. Actually really professional, really good communication - gave me good advice. Thanks Zara & AJ.
A · 4 March 2026
★★★★★ 5/5
GoogleGreat agency - I have bought with OPA & also sold with OPA. I found OPA's model of buying and selling very smart. Everything is organised and all information is clear from the outset. I have managed to buy an amazing investment with …
A · 4 April 2026
★★★★★ 1/5
GoogleOPA useless couldn't view a property I was interested, all they cared about was being paid first before the sale. I put in a blind offer to go back to the seller and literally 1 minutes latter was told the offer was refused. I doubt the estate agent even bothered to call the seller.
Microbiology · 4 April 2026
Agent replied · 4 August 2026
Hi,
We are sorry you feel this way, however we strongly disagree with your comment and we believe this to be untrue. We do not recall any sort of incident of this … More
★★★★★ 5/5
GoogleWorked closely with OPA for some time now. Bought my first investment with them in 2020. Have now completed on my 4th. They are very helpful, everything is explained extremely clearly. You signed in 12 places to show you understand that if you do not complete your fee is non-refundable. To me that is fair enough. Even once I had an issue and I couldn't complete & they gave me a credit note to help me out so I didn't lose my money. So to me you cant get fairer. Their products are unique in the market. I have been investing for 30 years, I have not found investments this good. I get my rent every month. Every transaction OPA, Zara & AJ have been there to help me.
Misha · 4 April 2026
★★★★★ 5/5
GoogleI had a great experience buying my property through OPA. The whole process was smooth, professional, and well managed from start to finish. The team was always helpful, answered my questions promptly, and kept me informed throughout. They made what could have been a stressful experience much easier, and I would happily recommend OPA to anyone looking to buy a property., Sarah
Rabita · 14 July 2026
★★★★★ 1/5
GoogleOPA have left a large sold sign up 2 years after sale that 'must not be removed'.I would no longer use or recommend OPA
Kate · 4 July 2026
Agent replied · 4 August 2026
Hi Kate we have no record of Kate Eccleston - If you have a property with an old board please email enquiries@theopa.co.uk.
Many thanks.
★★★★★ 1/5
GoogleThey’ll sell you a hmo without the proper planning in place. Avoid at all costs
I · 4 July 2026
Agent replied · 4 August 2026
**FALSE / MISLEADING REVIEW ALERT**
**Posting fake reviews is prohibited under UK consumer protection legislation**
The statements made in this review are false and misleading.
OPA provides a comprehensive Buyer Information Pack for every property we market, containing all material information available relating to the property. Relevant information is also clearly stated within the property advertisement.
Where a property is operated as a House in Multiple Occupation (HMO), a copy of the HMO licence will be made available for prospective purchasers to inspect prior to proceeding. Where planning permission or a HMO licence is required, this information is disclosed. Conversely, where planning permission or a HMO licence is not required, no such documentation will exist and therefore cannot be provided.
OPA takes compliance and transparency extremely seriously and encourages all purchasers to carry out their own due diligence, supported by their solicitor and professional advisers, before committing to any purchase.
If you are a genuine customer and believe any information provided by OPA was inaccurate, please contact us directly so that we can investigate your concerns.
If this review has been posted by an individual who has not had any dealings with OPA, we would remind them that publishing false and damaging statements about a business may constitute defamation and/or malicious falsehood. Furthermore, posting fake reviews is prohibited under UK consumer protection legislation. The UK's competition regulator, the Competition and Markets Authority (CMA) has powers to investigate and take action against fake reviews and review manipulation.
We have reported this review to Google and reserve all rights in relation to the publication of false and misleading allegations.
OPA, The Online Property Agency
★★★★★ 5/5
GoogleReceived good service and got the job done. AJ was helpful and offered great advice.
One thing I would give as feedback is communication, be good to keep client posted every so often.
Other than that went smoothly. Would recommend.
Hamza · 4 May 2026
★★★★★ 1/5
GoogleThis company is a strange and unethical set-up and many of the properties are actually owned by the individuals related to the agency themselves. Please read the bottom of the property advert, it'll be noted there. I lost around £7000 on a …
Ansar · 4 April 2026
★★★★★ 5/5
GoogleA excellent company to work with they helped me and my partner sell our property with ease. They gave some great advice and really made things much easier for us. Would definitely recommend if buying or selling a property and I will …
Naz · 4 April 2026
★★★★★ 5/5
GoogleAJ was great to deal with and got the deal done quickly. He made the process simple and straightforward and we got the keys within 6 weeks!
Gaz · 4 July 2026
★★★★★ 5/5
GoogleWorked closely with AJ at OPA and have had a top experience. Agent had always been on hand with open and honest communication and really helped with the buying process. Will use these agents again in the future.
Nikhil · 4 April 2026
★★★★★ 5/5
GoogleI have bought several properties through OPA over the last 5-6 years. Mainly investments, leased to housing providers with guaranteed rents. very happy with service. Great investments. I get paid ontime, no headache. OPA have always been …
James · 4 April 2026
★★★★★ 5/5
Googlehad a really smooth and positive experience buying my property through The OPA, thanks to their agent Aj. From the very first interaction, Aj was professional, responsive, and genuinely helpful, he answered all my questions quickly and …
Singh · 4 April 2026
★★★★★ 5/5
GoogleHad a positive experience with OPA. A.J. in particular was excellent, clear communication, helpful advice, and very professional from start to finish. Made the whole process much easier.
Imran · 4 May 2026
★★★★★ 5/5
GoogleBen is fantastic: professional, knowledgeable, friendly, the best person to handle your house sale. I was initially impressed by Lewis knocking on the door and telling me about the company which led us to a meeting with Ben. Town and Country are very proactive and would not hesitate to recommend them and / or use them again!
Hannah · 14 March 2023
★★★★★ 5/5
GoogleLewis was punctual, gave me a reminder call about the appointment an hour before and very helpful and honest showing the property.
Hilary · 14 March 2023
Agent replied · 11 June 2024
Thank you Hillary - Much appreciated
★★★★★ 5/5
GoogleThanks to AJ and OPA for their excellent service in getting the job done smoothly 👍 Really appreciate the professionalism and efficiency, highly recommend! …
Quy · 4 April 2026
★★★★★ 5/5
GoogleWe have recently purchased a property that was being marketed by Town & Country and we are extremely happy with the service we have recieved. We have been particularly impressed with Ann Chandler and we are very grateful for her support from an after sales perspective. She is meticulous in her role and very responsive. Ann maintained regular communication with us throughout the entire process and was quick at helping solve any issues. Thank you to, Ann, Ben, and the team at Town & Country.
Sarah · 16 September 2021
Agent replied · 11 June 2024
Thank you Sarah for your kind words, especially about our sales progression service. Its such a fundamental part of what we do, and where the magic happens! The actual business of getting people moved is what we're all about. Best wishes in your new home from all the Town and Country Residential Team.
★★★★★ 5/5
GoogleI’m leaving a review for Lewis Rostron who has been helping and advising me recently. He has been polite, professional, consistent and helpful throughout. A credit to his profession. I think he’ll do well as he clearly has a passion for his work and manages to convey this without being pushy! Well done to him and best wishes for your future.
Bev · 18 September 2023
Agent replied · 11 June 2024
Thank you so much for your review and delighted you are pleased with the service received so far from Lewis. Thank you
★★★★★ 5/5
GoogleLewis was professional and friendly and kept me fully updated throughout the process.
Many thanks
Laura · 14 March 2023
Agent replied · 11 June 2024
Thank you - Very kind of you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
