Stirling Ackroyd Shoreditch reviews in Hackney

★★★★★ 5/5

Trustpilot

Great job Stirling Ackroyd

Recently re-engaged Stirling Ackroyd after having used another agent to manage my property for a number of years.Achieved a significant increase in rental return. Turned the property over within 2 weeks, including a full refurbish .. painted through-out, floors polished, smoke detectors, globes, cleaned top to bottom … Particular thanks to Sam Humphreys & Victoria Aderibigbe for their hard work - very responsive, great communications - as a remote landlord, couldnt ask for more.

Carey · 28 April 2023

★★★★★ 5/5

Trustpilot

Incredibly generous and insightful

Jad was one of the most honest and helpful Estate Agents I’ve ever come across. He’s incredibly generous and transparent, and every step of the way he pays attention to detail in catering to your needs and requirements. He listens and makes sure all things are being heard and taken care of. It’s rare to see someone with so much dedication, clarity and professionalism, so I highly recommend.

B · 7 October 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID!!!!! Please read in full!!!!!

Since signing our tenancy agreement we have had NIGHTMARES with this scam company. Now been over 2 weeks and still no news when we will have our deposit back. Apparently Katy Harris has been trying to call the landlord but it’s table tennis, they keep missing eachother. In all my years at customer service and using a telephone I have never known a company incapable of contacting a landlord for feedback regarding releasing a deposit. Currently I’m sat on hold only for her colleague Amy to say she’s on a lengthy call so is unsure when she can put her through or even if I can get through. After waiting on hold for nearly 10 minutes Katy has managed to get a response from the landlord stating she will have answers at 4:30pm.. very close to the end of the day funny enough. She’s also requested that I do not chase her until after 5pm??? What a strange thing to request especially seeing as that’s when they will close for bank holiday. I’m sick to death of the pathetic excuse of an estate agency. Nothing but liars who get pleasure at messing people around, fobbing you off and failing to do their jobs time and time again.Stirling Ackroyd also ensured I would not need to conduct a professional clean as the property was so disgusting when we initially moved in. Confirmed by Becky - the lettings director and also Arran who was a Property Manager, even after having written confirmation of this agreement and providing this. Katy Harris still has to speak to the landlord to see whether she would charge us? I’m pretty sure if the landlord wants to go down this route even though it’s illegal considering we have a written agreement from 2 Stirling Ackroyd employees. They still said she can charge us? AVOID THIS COMPANY!!!!!! They will cause you nothing but stress and hold onto your money just simply because they are nothing but terrible people.AVOID AVOID AVOIDWon’t hold my breath on a resolution today or in the next week in fact.

Mrs · 16 September 2022

★★★★★ 1/5

Trustpilot

Incompetent and unprofessional

I rented out my property through this company and it was a nightmare. The tenants were not properly vetted and almost every item of furniture in the property was either destroyed or soiled beyond salvage during the course of the tenancy. I paid for background checks and inventory check, in and out. It was an utter waste of money as although damage was noted, I was not reimbursed at all. A lot of damage was missed at inspection, including a door taken off it's hinges and a completely broken dining table.

Miele · 22 May 2025

★★★★★ 5/5

Google

Michael helped my friend & I find our dream flat this month! He supported us both with any questions we had and has made the move-in process stress-free :)

Jodie · 3 December 2025

★★★★★ 5/5

Google

We had such a wonderful experience working with Hannah Schlote! From the start, she was in constant communication with us and truly went the extra mile to understand our needs and find us the perfect place. Her dedication, professionalism, …

Sukhvinder · 16 August 2025

★★★★★ 5/5

Trustpilot

Joanna is definitely an asset to Stirling Ackroyd

Had such a great experience with Stirling ackroyd. Had the privilege of working with Joanna who made our experience in such a tough market worth while. Although we didn’t end up buying a property through Joanna (due to the marketplace being super super competitive) I wish we had as she is such an incredible agent. Really fought for us to get a property, gave us regular updates of new properties coming in! Always answered the phone or called back quickly (which is super important and can be rare in this market.. very friendly, honest and have given us such great advice throughout our process.. really thought about and cared for our needs which made such a stressful process much more bearable. If I ever sell or buy in the future Joanna will definitely be our first point of call! Joanna is definitely an asset to Stirling Ackroyd!! Thank you Joanna

Clarissa · 22 August 2022

★★★★★ 5/5

Trustpilot

Excellent Service

We recently bought a property via Stirling Ackroyd, with Feroza Ahmed as our agent and we were very happy with the service that we received. From the moment we viewed the property, Feroza was informative, patient and extremely helpful. During the search for a new house, we dealt with a large number of estate agents over a period of 6 months and Feroza's approach was honest and personable; which was extremely refreshing. Unfortunately, our house purchase became somewhat complicated and Feroza was such a support to us - we really felt that she went above and beyond to do her best for us. We are not sure we would have continued with the purchase at times if we had been dealing with another agent.Based on our experience, we wanted to communicate that she is truly an asset to Stirling Ackroyd we will be recommending Stirling Ackroyd to any potential buyers that we meet.

Sean · 19 August 2022

★★★★★ 5/5

Google

Outstanding service. Great communication. Very friendly and personable. I highly recommend Lewis to help you find the perfect property. Will use these realtors again in the future.

Mary · 26 March 2024

★★★★★ 5/5

Trustpilot

William, the best agent!

William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience!Thanks a lot, Daniel

Daniel · 14 October 2022

★★★★★ 2/5

Trustpilot

Very poor service (Great for selling though)

We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.

Patrick · 17 December 2025

★★★★★ 5/5

Trustpilot

David was very helpful and booked me in…

David was very helpful and booked me in for a viewing, very efficiently and quickly. Very polite and helpful :)

DJ · 18 July 2024

★★★★★ 1/5

Trustpilot

Didn’t Bother Turning Up

Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.

Still · 16 May 2026

★★★★★ 5/5

Trustpilot

Mela is a great property manager…

Mela is a great property manager couldn’t be more grateful for her!

Billy · 19 November 2025

★★★★★ 2/5

Google

Completely depends on which lettings agent deals with you. I am a current (soon to be ex) tenant of a property that we are leaving and have been trying our best to support the landlord in viewings. The first batch of viewings were managed well initially, I told them our availability to let them in and prospective tenants were booked in accordingly. From the start we made it clear on calls and emails that we are unavailable on Tuesdays and Thursdays as we have to be in the office for work. This morning (a Tuesday) I received a call from Liam at Stirling Ackroyd confirming a batch of 3 viewings in the afternoon which were never previously mentioned or agreed and our unavailability on Tuesdays had obviously been ignored. Nonetheless I tried to be helpful and left the office early only to find there was no one there at the scheduled time. I waited 25 minutes before calling Stirling Ackroyd only to find an offer had been accepted and therefore all viewings were cancelled but I had not been notified! So a complete waste of my time to ask my work for an exception to leave and come home early. The lack of communication was really disappointing, I understand mistakes happen and work can be busy so I thought I would forgive and forget the earlier unannounced viewings but the fact that these were then cancelled and I was not made aware really is quite poor. Hopefully it is a one off but frustrating to say the least and hopefully the feedback can be passed on.

A · 23 October 2023

★★★★★ 5/5

Google

I've moved into a new flat two weeks ago managed by Stirling Ackroyd and so far I am so impressed. Leo, who has showed me a couple and ensured I would find what I was looking for, has been extremely helpful, responding to all my questions very quickly. He not only has been helpful before and during the signature of my new tenancy agreement but he also followed up afterwards to check that all is well! Layla, who takes over the process after the tenancy has been agreed has also been extremely helpful with all my questions irt the inventory reports and other questions. I am so pleasantly surprised with how organized everything has been and how the agency's system works.

Evanthia · 23 October 2023

★★★★★ 5/5

Google

Stirling Ackroyd have both managed my flat for rent and also the sale. During rental they gave me good advice, always found good reliable tenants, managed the processing of payments and the flat wasn't empty a single day in 5 years despite 4 different sets of tenants passing through. The sales process was really smooth, and they applied pressure behind the scenes to ensure all went through quickly and efficiently. My experience has been 100% positive, and I wouldn't hesitate to recommend them.

Paddy · 23 October 2023

★★★★★ 5/5

Google

Super happy to have dealt with everyone at the Shoreditch branch. Lewis especially made what could’ve been a really stressful move, so much easier. Any question or queries I had were answered almost immediately and taken care of with great efficiency. Thank you Lewis!

Alice · 23 October 2022

★★★★★ 1/5

Trustpilot

PLEASE BE CAREFUL

PLEASE BE CAREFULI put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!

Lola · 22 October 2023

★★★★★ 5/5

Trustpilot

Morgan Senior - very helpful

Morgan Senior was very helpful, experienced, easy to talk to and patient. Would always call me back straight away and able to answer all my questions. Provided an excellent customer service in my search for my new property. He assisted with all the stages making sure all the need were met. I am happy with the service that was provided. I do believe he will be a good contact going forward.

Manpreet · 11 April 2023

★★★★★ 5/5

Trustpilot

Very reliable and efficient

I had arranged an RCIS level 2 survey along with valuation by SA surveyors. The best part of dealing with them was the communication. Amy has been great at responding to queries and the email replies were as quick as a messenger chat! The survey happened within a short time, the report was generated very next day and the price was very competitive. The report itself was well organised and they had a separate section of summary questions to be raised with the solicitors. I did a fair amount of research before deciding on a surveyor. I would recommend that as a first time buyer, if you were to trust me, you can definitely go for SA.Regards

NISARG · 23 April 2022

★★★★★ 5/5

Trustpilot

Thanks for Agent Lety

Agent Lety is the reason for the five-star review. The boiler in my house was broken and after reported it through maintenance form, it’s still not fixed after four days. But when Lety took over, she called up contractors and arranged them to come timely next day. She always replies promptly and being very helpful. It’s good to know I can rely on her.

Ange · 10 October 2023

★★★★★ 5/5

Google

​I'd definitely recommend Nick and his team for anyone thinking of selling or buying in the area - They were really quick to respond to queries, also very upfront, honest and easy to deal with and made the process of selling our flat very painless which was much appreciated!PositiveResponsiveness, Professionalism, Value

Jude · 23 October 2021

★★★★★ 5/5

Google

Marcus was very attentive, available for any queries we had, and always kept us up to date. Making the moving process very easy and straightforward. Thank you so much Marcus!

Arran · 2 May 2025