Stirling Ackroyd Clapton reviews in Hackney

★★★★★ 1/5

Trustpilot

Do not use this agency

Do not use this agency. Awful and slow communication. We reported a major plumbing issue and after 9 months it was still not dealt with. Took 4 months to get someone out to see it, and then they were happy to let the Landlord just sit on the quote and not do anything about it. Moving out process was awful, we were asked if we wanted to stay 5 months prior to our tenancy ending only for us to here under 2 months to go the Landlord would be selling. Getting our deposit back has been a nightmare. All in all an awful experience and we will avoid any future properties that use this agency.

Megan · 20 September 2021

★★★★★ 5/5

Trustpilot

I would like to thank Arran Southern…

I would like to thank Arran Southern for his prompt actions in replacing the washing machine at my property,very proffessional and polite,great service all round,a credit to the company

Richard · 9 March 2022

★★★★★ 5/5

Trustpilot

Charlie was a constant support…

Charlie was a constant support throughout our tenancy and always helped and guided us through any issues and made the end of tenancy seamless.

EV · 10 October 2022

★★★★★ 5/5

Trustpilot

Great staff (especially the women!)

I am not a fan of estate agents - as they are very expensive, but this has nothing to do with the staff, as they do not make up the fees. Therefore, I would like to say a BIG "Thank You" to: Samantha, Rebecca, Melissa and Erika. Each one of them is an asset to Stirling Ackroyd. Very efficient, hard working and always willing to help, even when I ask lots of questions. The four of them are amazing!

Alex · 2 November 2021

★★★★★ 1/5

Trustpilot

I Feel Sorry For My Landlord

I was a tenant for under a year at a Stirling Ackroyd managed property. We enacted our break clause, in large part, down to the poor service offered by the Stirling Ackroyd team.This poor service included:- Poor condition of the property on check-in (a hole in the front door, a cupboard in the kitchen left unattached to the cabinets for example).- Not fixing problems for months (in fact, two of three issues with the property remained even when we left).- Dreadful response times to emails. We'd often go a week or two, with chasing, before hearing back from our lettings manager regarding issues.Our poor landlord was charged a fee for a "service" that essentially pushed us away as rent-payers. I estimate from their website they charged our landlord £4k in management fees. That £4k was charged to deal with 3 problems, only one of which was actually fixed with (over 3 months and several emails of chasing later). Add to that the fact the property was left vacant for at least a month after we enacted our break clause, and that adds up to £6.5k that the landlord was left out of pocket. I'm actually angry thinking Stirling Ackroyd earned £4k a service that any landlord could easily manage to better alongside a full-time job!Landlords, take this from a tenant that's actually experienced their service: This is the worst property management company I have ever dealt with by a distance. I will never be renting another Stirling Ackroyd property again, no matter how nice the property is. With their abysmal Trustpilot score showing I'm not alone, it will only be a matter of time until you're scratching your head wondering why your tenant hasn't renewed their rental period again....

Scott · 27 August 2021

★★★★★ 5/5

Trustpilot

Great Service

Jad was very helpful and attentive allowing for a seamless move in

Sam · 12 October 2023

★★★★★ 5/5

Trustpilot

Thank you Dora

Thank you Dora, for your advice and standing in as an agony aunt for me :-)

Anita · 20 June 2023

★★★★★ 5/5

Trustpilot

Sales associate on point!

Don’t know much about the company, but the sales negotiator Patrick was extremely helpful & professional. Hoping my experience with this company, goes as well as my viewing did.

Sana · 29 January 2022

★★★★★ 5/5

Trustpilot

I had the pleasure speaking with Ellie…

I had the pleasure speaking with Ellie Kozaki. I’m a first time buyer and she helped me step by step what to do as I felt so lost at the start. Very knowledgeable, approachable and always checked in to see how I’m getting on with the search. She made the process stress free and I couldn’t thank her enough and now I have the keys to my first home. Excellent service.

Petroulla · 27 October 2022

★★★★★ 5/5

Trustpilot

Rahat was really helpful and responded…

Rahat was really helpful and responded to all our queries quickly. He made the moving in process really smooth.

Ruth · 16 March 2023

★★★★★ 5/5

Trustpilot

Spoke to Ollie

Spoke to Ollie today, very helpful. Informative and honest, I think I’ll finally find a home for my kids now post divorce. Would recommend.

Jarryn · 14 September 2022

★★★★★ 5/5

Trustpilot

Rebecca, Andrew & team

Rebecca, Andrew and team at Stirling Ackroyd have been nothing but professional, courteous and a pleasure to work with throughout the letting of my apartment. I strongly recommend their services

Dominique · 24 November 2021

★★★★★ 5/5

Trustpilot

Great Customer Care

Highly recommend Samantha Japaul. Have dealt with her for a number of years now. She has always been very helpful and deals with any queries I have quickly and professionally.

Stephen · 23 November 2021

★★★★★ 5/5

Trustpilot

Excellent service!

Excellent service throughout our tenancy. The Property manager, Rebecca Heslam was well informed, professional and very helpful throughout our four year tenancy, made life very easy for us!

Bilkis · 28 February 2022

★★★★★ 5/5

Trustpilot

Ashley was super helpful

Ashley was super helpful, easy to speak to and I feel confident she will help me on my search.

Will · 28 February 2023

★★★★★ 5/5

Trustpilot

Ellie has been an absolute star

Ellie has been an absolute star. Brilliant communication at all times. Thanks!

Nick · 15 September 2023

★★★★★ 5/5

Trustpilot

We had a great experience with this…

We had a great experience with this estate agent during the process of securing our flat! William was very helpful, enthusiastic and friendly!

Phoebe · 28 September 2022

★★★★★ 5/5

Trustpilot

Management Services

I have been working with Stirling Ackroyd for several years now and Clive Martin and his team have always acted professionally and Clive specifically has a problem solving attitude.

Mario · 6 December 2021

★★★★★ 5/5

Trustpilot

Can’t thank Ella enough was brilliant…

Can’t thank Ella enough was brilliant from start to finish! Was so informative about the property and even answered all my annoying questions without any hesitation will definitely recommend!

Emily · 22 November 2021

★★★★★ 5/5

Trustpilot

As a landlord using Sterling Ackroyd

As a landlord using Sterling Ackroyd, During my short time using them I have found them very responsive and communicative. Their representative Aaran has been very helpful.

Clive · 9 March 2022

★★★★★ 4/5

Trustpilot

Very professional

Marty Staplehurst has been great help in answering my queries and providing all the information.

Alison · 7 June 2023

★★★★★ 5/5

Trustpilot

Dan was great

Dan was great. Very helpful and quick in dealing with our request to arrange a viewing.

Scott · 3 May 2023

★★★★★ 5/5

Trustpilot

Alex comes to mind he is friendly…

Alex Ripley comes to mind he is friendly informative and not pushy like so many people are these days!!!! Stirling Ackroyd give a honest realistic valuation and are always on hand to help with any questions you may have. I appreciate the service Alex brings and if I was looking to sell or buy I would completely put my trust in him and of course the company.

Sandra · 24 January 2023

★★★★★ 5/5

Trustpilot

Spencer De Jonge helped sell our flat…

Spencer De Jonge helped sell our flat and was excellent in managing our expectations. he was knowledgable and kept us up to date with potential buyers giving us feedback along the way. I can’t comment on the next stage as this is now being dealt with by a different team in Stirling Ackroyd but Spencer has set the bar high.

CP · 18 August 2023