Savills Hackney reviews

★★★★★ 1/5

Trustpilot

Savills - Need to Do More Work to Address Racism

I had an awful experience with the Hackney office, which I feel could be explained by racism. I discovered via a subject access request that the disrespect started quite early on in the process.The head office have no interest in addressing the problem, but all I can say if as a customer you are not white and middle-class, it's very possible that like me, you'll be treated differently. In fact, you'll be punished if you dare to complain. Bloomberg did an investigation into racism at Savills. It's worth a Google. Have a read. It's something they should take more seriously.

MARY · 16 September 2024

★★★★★ 5/5

Trustpilot

Both Emily Robertson and Rosie McCarthy…

Both Emily Robertson and Rosie McCarthy put themselves out and made themselves available to show suitable buyers round my house. They were super helpful and very professional at all times. I am delighted with the outcome and sale of my house.

Sarah · 19 December 2025

★★★★★ 5/5

Trustpilot

Have lived a property that Savills have…

Have lived at a property that Savills have managed for the past 8 years and my property manager Danielle has been wonderful with helping me with any issues that have occurred or came up and were handled super professionally

David · 14 May 2024

★★★★★ 5/5

Trustpilot

Tami is the best property manager

Tami Falzon at Savills is the best property manager. Living in the other side of the UK, it is incredibly important to have someone that I can trust to ensure my property is well looked after. Tami is super responsive to myself and tenants queries, always showing a great level of care and professionalism. Consistently going over and above is the norm, proactive and follows up without any prompting and provides invaluable support and advice.

Sellina · 23 February 2024

★★★★★ 5/5

Trustpilot

A pleasure to deal with

Savills were invaluable in selling my house. Importantly, they were the only estate agent who gave me a realistic selling price. They produced a brochure of the property which was so impressive that it attracted a great deal interest from potential purchasers and wasted no time in putting it on Rightmove. They advised me on interior decoration that was needed and which was letting the house down, and this made a world of difference. They kept me informed at all times of comments that potential purchasers were making, and advised me promptly of all offers made. They also guided me on my response to offers which was both fair to the buyer and to the seller. They are a great team, they are friendly, very helpful, honest and respectful and have enabled me to move on with my life. I would thoroughly recommend them.

Tara · 8 September 2024

★★★★★ 5/5

Trustpilot

Terence Lane was a game changer!

Terence Lane was a game changer!My client was having difficulties getting a toilet and the subsequent damage from the toilet repaired. A series of unprepared contractors arrives wasting her time and theirs. When reaching out to Savills to express her frustration, Terence stepped in and thoroughly addressed the concerns, made the necessary calls, monitored the progress and ultimately ensured that the project was brought to completion! We were so please to have all of the support Terence provided!

Jenifer · 14 December 2023

★★★★★ 5/5

Google

Laura and Jen did a fantastic job helping us sell our flat in Hoxton. We met Jen initially for the valuation and she was warm, friendly, clearly knew the area and the building and provided us with a solid valuation with firm confidence that she could obtain the price. When it came to viewings, Laura and Jen had a great book of clients which meant that we had relevant potential purchasers and received great interest and a large number of offers - we were also given regular updates and text messages when viewings were complete so that we knew when we could head back home! There were times when we weren't sure which buyer to proceed with and Laura and Jen gave honest, clear and sensible suggestions that allowed us to make decisions we were comfortable with. Ultimately we proceeded with one of Laura's clients as a buyer and Laura then took over the process and was hands-on, provided regular updates, was responsive and professional and we were really pleased with the service and support we received. I really felt that Savills Hackney understood the clientele we were looking to attract and had a book of prospective purchasers that maximised the interest in our property and I do not think any other agency could compete with the offering that Laura, Jen and the Savills team could provide. Thank you again for all your help.

Ciaran · 24 October 2023

★★★★★ 5/5

Google

We recently worked with Anthony Casingena to let our flat out. Anthony is very pleasant, professional and efficient. He always kept us posted on the progress and tried his best to make thing work. Nothing is too much trouble for Anthony and what we do like is his enthusiasm. You do feel that he truly wants to give the best service to all his clients. At the end he found us a good tenant, very pleased with the result. Thank you Anthony! We also look forward to working with our property manager Mel Cox whom we have a good start already. All in all, we will give 5 stars to Savills’ service.

Krista · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent house selling experience

Caroline and her team have been exemplary from the start. We felt confident that they really knew our local area and how best to market our house. This was confirmed when we had a good stream of viewings, despite the uncertain climate of the market. We didn’t have to wait long for offers and a good buyer.Savills and Caroline have made the process of selling the house as stress-free as possible, which we have really appreciated. They’ve truly gone above and beyond to make our sale happen smoothly and swiftly. Many thanks, Caroline and team!

Lucinda · 16 October 2023

★★★★★ 1/5

Trustpilot

I had no issue with them for 11 years…

I had no issue with them for 11 years of renting. So sadly, at the end they did ghost and kept my deposit without explanation.

Rick · 23 April 2026

★★★★★ 5/5

Trustpilot

Excellent tenancy procurement

Tudor Road Holdings Limited own a number of units at the Shoe Factory in Hackney, and Nikita has been our lettings negotiator in procuring new tenants for a few of our units over the past year. She is professional in her service and a pleasure to deal with, communicating very well every step of the way. Thank you, Nikita.

Emma · 18 November 2022

★★★★★ 5/5

Trustpilot

Professional & Helpful, Thankyou !!

Savills is very professional, thorough with the documentations and help you with every steps of your move in/out.They have always responded on my queries/reported issues with prompt reply and solutions.I have been with Savills from last 4 years and My entire process of move in/out was really smooth.Property manager assigned to me were really helpful and always resolved all my queries and concern. I would like to call out their names - Gud Young & Cato Ng for helping me throughout my tenancy.Special Thanks to Cato Ng for all your help and support.Thankyou.

Praveen · 12 October 2023

★★★★★ 1/5

Trustpilot

Doesn't care about tenants only money

Do NOT EVER use this letting agency. They were terrible to deal with, slow and incompetent. Annabel and Maicy were unhelpful at best. They gave us wrong amounts due, wrong bank details and a wrong address to the property. Moreover, they rented us a unit that is an absolute DUMP and a biohazard. There is MOLD everywhere. Everything is broken. Now they are holding us to a lease for a property that is not fit for tenancy. RUN!!! Use any other agency but Savills. They are a fraud and a joke.

The · 11 October 2023

★★★★★ 5/5

Google

Had a really good experience, highly recommend Savills, especially Sam, who was really professional and very responsive. The renting procedure went smooth. What we appreciated the most was when after initially explaining what we were looking for, Sam suggested only few flats which could be truly good fits (as opposed to some other agents who would send a lot of properties without considering our needs and requirements).

Anna · 24 October 2021

★★★★★ 5/5

Trustpilot

Exceptional Service from Cato Ng

I had the pleasure of working with Cato Ng during my tenancy, and I can't speak highly enough of the service he provided. Cato was always prompt in his responses, courteous, and genuinely seemed to have my best interests in mind. It's not often you come across a property agent who goes above and beyond to ensure a smooth experience, but Cato certainly does. His professionalism, combined with his attention to detail, made the entire process seamless. I would wholeheartedly recommend him to anyone looking for a reliable and dedicated property manager. Thank you, Cato, for all your assistance!

KC · 4 October 2023

★★★★★ 5/5

Trustpilot

Savills has once again come to my…

Savills has once again come to my rescue when I had a serious problem with leak in my apartment. Thank you Tami Fazon for helping me out in solving this matter in a speedy and professional way!

Monica · 23 May 2024

★★★★★ 5/5

Trustpilot

Great Experience with Roshni Jethwa

We have had a great experience with our property manager, Roshni Jethwa over the past few years. She has been very helpful, responsive, and professional throughout.

Ihsan · 10 April 2026

★★★★★ 5/5

Trustpilot

Fourth Time’s the Charm

Please note that this 5-star review relates to our current property manager, Tami Falzon, only, as opposed to the disgustingly poor customer service we have experienced with Savills otherwise. After three incompetent predecessors (each of whom quit Savills after three-month stints without us tenants being alerted), Tami has been refreshingly communicative, reassuring and proactive. Her quick response time, regular updates on outstanding issues, positive attitude and no-nonsense approach in liaising with our building’s management company have been massively appreciated, not the least because we can finally trust a Savill’s representative to action things within a remotely acceptable timeframe. Thank you for all of your hard work Tami!

Kristina · 26 September 2023

★★★★★ 5/5

Trustpilot

outstanding service, care and support

The team at Savills, specifically Victoria and Cameron , have been exceptional in their assistance with the sale of my Mother’s house. From the first reassuring meeting, where my Mother was greeted with kindness, respect, to the final exchange date, Victoria and Cameron have been professional and personable throughout. We have been kept completely up to date with viewings, feedback and more latterly, the final moving details. Phone calls or email concerns have been answered immediately and my Mother has been able to feel completely confident that she has chosen outstanding agents. In fact, it would be fair to say that whilst not the normal comment from an 86 year old, she told me she would happily adopt Victoria and Cameron!As an over seas daughter, it is impossible to thank, or praise Victoria and Cameron enough, for all their attention to my mother’s sale and for the frequent emails and phone calls to me too.Savills are, quite simply, head and shoulders above the rest.

Christopher · 26 September 2023

★★★★★ 5/5

Google

Joey was the best agent I dealt with over my search by a mile, couldn’t recommend more!

Jack · 10 February 2026

★★★★★ 1/5

Trustpilot

Very bad communication

Very bad communication, we made our offer for renting a flat, they accepted it and there were delays with the contract which we received after the pre-set 'moving date'. They haven't changed the move-in date in the tenancy agreement even if we moved 3 days after. Once we moved in, they appointed us a property manager and we could not get in contact with them, nor anyone else at the agency. We paid 12 months upfront so they felt like they could disregard us. We haven't received the report from the inventory company so we could double check it, and we can't contest it if it's been more than a week since we moved in. Very dissapointed with their services.

Catalina · 9 August 2024

★★★★★ 5/5

Trustpilot

Exceptional support

Luke has been an exceptional lettings negotiator since the first day we enquired for our property. Despite our busy schedules, Luke was very patient with us and supported our letting journey from start to finish with incredible energy and professionalism. The transition from enquiry to moving in was very smooth and we are extremely pleased with the service we have received by Luke overall. Thank you so much!

Polina · 13 June 2021

★★★★★ 5/5

Trustpilot

Great team

George and his team have been very professional in selling our house in Truro. It took a few months to find the right buyer due to volatility of the market, but George kept us in a positive mood all along. Reliable, efficient, easy and friendly to deal with and always reachable by phone or email. Thank you guys!

Luisa · 6 November 2022

★★★★★ 1/5

Trustpilot

Absolutely appalling experience with…

Absolutely appalling experience with Pimblico office. Ridiculous delays with compliance, never-ending demands and Laura Wilcox and Claire Palmer took zero trouble. We dropped the company after weeks of stress.

Pandora · 12 March 2026