Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProbably the most helpful estate agent you’ll ever meet
Melissa Gallagher from Savills, has been the most helpful and proactive estate agent that I have ever met, and I have met large numbers!From the get go she has been quick to respond to queries and provides super helpful answers. However, she has gone the extra mile to contact third party surveyors and contractors and pull together their reports on our behalf.She has also been great at communicating up and down the chain, chasing other agents and solicitors alike, to get milestone dates such as exchange and completion agreed and over the line.On top of this she has been easily contactable and good fun.
Patrick · 5 November 2023
★★★★★ 5/5
TrustpilotLucy was professional
Lucy was professional, prompt and helpful with finding our new home. We will definitely use her services again once our lease runs out.
Undefined · 8 March 2021
Agent replied · 23 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 4/5
TrustpilotGreat company to rent from
We’ve been renting from Savills’s for over a year now and been having a great experience since. Very efficient and friendly service from Adel, our property manager. Inspections are done in a friendly and professional way. I haven’t had to report many things but when I have, there has been a workman round within a couple of days. Any issues have been dealt with quickly. I would recommend them to anyone.Thank you!
Krisztina · 11 December 2020
Agent replied · 23 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
★★★★★ 1/5
TrustpilotCommercial Property Management team do not seem to want to resolve issue
Savills manage the land behind my house and I emailed them in June about a tree on that property that was leaning dangerously and if it fell would damage both mine and my neighbours house. They said a tree survey was being done in August but heard nothing back from them. Chased in both September and October and was told they are waiting for quotes but no timelines or updates given. The tree needs to be removed asap and I can’t believe it would take over 3 months to get quotes etc. I am now having to email a third Regional Facilities Manager to deal with my concerns as they keep changing and no one seems to want to help resolve the issue.
Amanda · 2 November 2023
★★★★★ 5/5
TrustpilotSavills have been amazing to work with…
Savills have been amazing to work with on finding my partner and I a property. We’ve worked closely with Paige who has been so, so helpful. Communication was great from the start - from enquiring, to viewing and then securing the property - everything was super quick. Paige has supported us throughout the whole process and made this move so seamless! I recommend Savills to anyone that is thinking about moving!
C · 3 March 2021
Agent replied · 23 October 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Paige
★★★★★ 5/5
TrustpilotTami Falzon was a fantastic property…
Tami Falzon was a fantastic property manager for us, over our two year stay. She was very quick, diligent and showed care in her responses. Thanks Tami!
Jay · 22 February 2024
★★★★★ 5/5
TrustpilotTami is a breath of fresh air
Tami is a breath of fresh air! She deals with any problems with my flat rental quickly and always keeps me in the loop, which is appreciated.
Laura · 21 February 2024
★★★★★ 5/5
TrustpilotEmma was outstanding
Emma was outstanding. Efficient, diligent and personable service from start to finish - couldn't have asked for more.
Will · 27 January 2022
Agent replied · 23 October 2024
I am so glad I was able to assist! Thank you for leaving a review, and I hope to work with you again in the future.Regards,Emma
★★★★★ 4/5
TrustpilotGreat experience working with Roshni
Great experience working with Roshni. Very helpful
Matthew · 19 May 2026
★★★★★ 5/5
TrustpilotStaggeringly high staff turnover. But Angus is great.
In a company of staggering staff turnover, it is great to see Angus Wong show initiative and take control of issues. I hope he sticks around here . . . .
“sevensix” · 25 September 2024
Agent replied · 23 October 2024
Thank you so much for your review. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 1/5
TrustpilotAbsolutely awful
Absolutely awful, do not rent with them!!! Their whole process is extremely outdated, slow and very unreasonable. The people who work there (or at least the ones I have encountered) are not doing their job at all, they don't even reply to emails and when you go into an office they say you should email...You are pretty much left on your own and doing everything by yourself, would never ever rent anything through them anymore!
G · 25 October 2019
Agent replied · 23 October 2024
We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly how this happened so if you’d like to contact us to discuss it further please do email LCS@savills.com.
★★★★★ 5/5
GoogleAnthony has been nothing but helpful at navigating a slightly complex situation, but he has been nothing but kind and excelled at making both sides happy. Would recommend to anyone, A+++
Magnus · 12 November 2023
★★★★★ 5/5
GoogleAnthony was hands down the best estate agent we have ever had the pleasure of dealing with. His service was fantastic and we felt so supported throughout the whole rental process.
Esme · 12 November 2023
★★★★★ 1/5
TrustpilotPoor property management
Poor property management. I have issues with a new flat and it's been two months and no response. The issues keep increasing despite being a new built and their property management team are non-responsive and inefficient.It has been 7 days since my bathroom is unusable. No one is yet to contact me for repairs and emails to the property manager seems useless.
Akeem · 12 July 2022
Agent replied · 23 October 2024
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
★★★★★ 1/5
TrustpilotSavills Ireland shameful
Savills Ireland. Utterly disgraceful. Agents never reply email or pick up phone. Reception won't accept you in without appointment and won't give you any appointment. After weeks trying to contact them, and finally a positive agreement, we wasted time in collecting the documents required to only be rejected at the end for no reason. Outrageous.
Igor · 31 March 2023
Agent replied · 23 October 2024
Hello Igor, we are sorry to hear of your experience and would like to find out more. Please provide detail via email to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
TrustpilotOlivia is very helpful and…
Olivia is very helpful and competent,always trying to help and very good at solving problems.
Colin · 25 May 2022
Agent replied · 23 October 2024
Thank you for your lovely review, Colin. It was a real pleasure to be able to help you.Regards, Olivia
★★★★★ 5/5
GoogleHad a great experience with Nikita. We had to move flats very quickly which could have made the process very stressful but she handled the whole situation seamlessly.
Would recommend to anyone!
Peter · 11 October 2025
★★★★★ 1/5
TrustpilotSavills rented me an apartment that is…
Savills rented me an apartment that is completely unliveable. It has mold everywhere and smells horrible. Savills never inspected the unit to ensure it was fit for habitability. Every room has multiple issues that were never disclosed. These issues make 50 percent of the flat unusable. Of 2.5 bathrooms, 1.5 are not fit for use. The toilets don't flush paper or other things. The mold has caused severe respiratory issues and migraines. I've had to go to A&E with severe asthma attacks. A professional cleaner came in for 5 minutes and started coughing and sneezing and said this was one of the worst places she's ever seen. The appliances don't work. Instead of letting me out of the lease, they insist we should pay their fees. They never even provided an inventory or ensured the flat was cleaned. They did nothing on this property. They don't care about tenants. They care about money. I moved here for a job and I've told my employer to advise against using Savills ever. Please use a different letting agent.
T · 11 October 2023
★★★★★ 1/5
TrustpilotAVOID THIS COMPANY IF YOU CAN
AVOID THIS COMPANY IF YOU CANOne star because i cant give no stars.Riddled with incompetence and over the top requirements. They cant distinguish between renters and guarantors
B · 14 November 2024
Agent replied · 22 November 2024
Thank you for getting in touch, we would like to hear more about your experience and would be grateful if you could email additional detail to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
GoogleA great and smooth service. Staff were always professional especially Laura and James who not only swiftly found a buyer but were pro-active throughout the selling process. Highly recommend.
Sam · 17 December 2023
★★★★★ 5/5
GoogleAnthony Casingena was an amazing estate agent - he went above and beyond!
Grace · 11 October 2024
★★★★★ 5/5
TrustpilotWe rented our flat in Twickenham and…
We rented our flat in Twickenham and decided to use Savills. Our agent was Sophie Candlin, she found us a tenant super quick and got us £200 a month more than the last let. Even the old tenants said how good she was on the site visit. Very slick operation with terrific service. We will be staying with Savills for sure.
David · 1 August 2022
Agent replied · 23 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Sophie
★★★★★ 5/5
TrustpilotProfessional support from start to finish
I accepted an offer on my house which fell through at the last minute. I was devastated but my Savills agent stepped in and took a very positive view of the matter. Within ten days they had found another buyer. This was a client who’s house they had sold. The agents know their clients and they do their homework. I felt supported the whole way through by their professional approach.
Christine · 8 February 2021
Agent replied · 23 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
★★★★★ 5/5
GoogleLovely experience with Anthony C. Best estate agent we dealt with during a long property search (as potential tenants/renters). Super helpful and prompt, no nonsense and we were able to find exactly what we were looking for. Highly recommend.
Andrew · 15 April 2024
Agent replied · 11 November 2024
So glad to hear Anthony was of good service; thank you Andrew and enjoy your new home!
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