Trusted Agent profile

Savills Victoria Park reviews

4.2

★★★★★ Great

1,950 reviews across 2 platforms

81 Lauriston Road, Victoria Park, E9 7HJ, Hackney E9 7HJ

Savills's Hackney office at 81 Lauriston Road is rated 4.2 out of 5 across 1,950 reviews on two platforms, including 181 Google reviews rated 4.9. The 1,769 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.9 / 5

181

Reviews on Google

This office

Trustpilot logo

1,769

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hackney office, from every platform, shown as written. First names only.

5/5

Trustpilot

I have had Savills as my property…

I have had Savills as my property manager for close to 9 years now and I must say I have had some exceptional agents covering my account - I want to particularly shout out Atticus Leung who has been incredibly helpful across a wide array of repairs/ replacements/ general Qs. The turnaround time is very efficient and all my questions are answered, the approvals from the landlady obtained and all the necessary works are initiated asap which minimises any inconveniences. We can’t always control other things going on in the apartment/ building/ residential area but having a helpful residential manager and agent helps a great deal.

Anastasiya · 30 April 2026

Agent replied · 27 May 2026

Thank you so much for your review, Anastasiya. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Elliott Jones was very helpful

Elliott Jones was very helpful. The information we required arrived quickly and his liaising with others in the team on our behalf was effective. He is also very nice to work with.

Clare · 28 April 2026

Agent replied · 27 May 2026

We are so pleased that everything worked out successfully for you, Clare. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

A great experience

Chris and Emma at Savills Exeter have been great to deal with during our recent home relocation. They were professional, effective, reliable, clear, straight forward and efficient in everything they did but they were also friendly, thoughtful, responsive and really easy to work with. They were great at listening and understanding our situation as it evolved and changed and always ready to help with answers and suggestions when needed. Moving home can be a roller coaster of ups and downs but working with Chris and Emma and knowing we could rely on them to helpful and straight forward was a massive help and I am happy to be able to thoroughly recommend their services.

Philip · 23 April 2026

Agent replied · 27 May 2026

Thank you for taking the time to leave feedback, Philip. We’re so glad that you appreciate Chris and Emma/ we’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.

5/5

Trustpilot

Fiona Withers is a star.

Fiona Withers has been our property manager for many years. She is consistently quick to respond, make good recommendations, and liases well between ourselves, the tenants, and with contractors. She is a star.

Nick · 13 April 2026

Agent replied · 27 May 2026

Thank you for taking the time to review our service, Nick - feedback is always incredibly helpful. I’m delighted that we met your expectations.

1/5

Trustpilot

Threatening letter full of lies!

First time hearing of these is a "final warning" letter through my door from "Kevin Donohoe - Head of Asset Strategy, Planning and Delivery". Claiming they need to do a survey on my house and that their "records indicate" I have "refused them access" - NO one has knocked on my door about a survey! Claim they have tried to contact me via phone, letter etc and that I'm in breach of my tenancy and threatening to kick me out and legal proceedings, but I've had NOTHING from them until now! No letters, no calls, no one knocking on my door! This is absolutely disgraceful! I called and spoke to a nice lady, she was understandanding and apologetic, told me I should have had letters and stated a number of people have complained they've not recieved letters from them either so there's something wrong with the mailing system. She assured me I wouldn't lose my home - obviously, as I've not done anything wrong.

E · 17 April 2026

Agent replied · 27 May 2026

Thank you for taking the time to share your experience. We’re very sorry for the worry and frustration this caused you, that is certainly not the experience we want any of our residents to have. We understand how upsetting it must have been to receive a “final warning” letter when you had not previously been contacted or made aware of the need for a survey. You are absolutely right that this should not have happened, and we acknowledge that there appear to have been issues with previous correspondence not being received. Thank you again for bringing this to our attention, and we appreciate your willingness to cooperate moving ahead.

1/5

Trustpilot

You are the agents/managing company for…

You are the agents/managing company for Grand Junction retail park in Crewe. You employ Premier Park Ltd to manage that car park who take great delight in sending invoices for non existent infringments. You are aware that this parking company are members of the BPA and they declare that they ‘abide by the BPA terms and conditions’. Well let me tell you, Savills, they do not.There is set down in the BPA how disabled motorists are to be treated. How and where signs are to be placed.(section 4..a, b, c and d. There are NO SUCH SIGNS at Grand Junction and despite me writing and asking Premier Park no less than four times the location of these sign, they will not respond. They are in breach of the BPA. They are also in breach of the EQUALITY ACT 2010. Any person who requires disabled parking does not need a Blue Badge. My carer park in one of these spaces..who themselves under the act is disabled. I am disabled and a blue badge holder. Apparenly on one day when the weather was awful….gales and raining, my carer..in an attempt to get me into my wheelchair and out of the rain as quickly as possible, did, ‘apparently’ not display my badge in a position on the windscreen to suit the person going around the car park looking for ‘victims’. It was lodge in the side window.Premier Park acknowlege I have a blue badge, but still want £170 off me even though I, under the EQUALITY ACT 2010 do not have to display such a badge. My MP is involved and is investigating this company. I, will let this go to court if this is what your management company decide to do and I will call Savills as a witness to explain to the Judge why you allow this under hand company target disabled people in this way.YOUR INTEREST AND OVERWHELMING CARE IS NOTEABLE BY YOUR TOTAL LACK OF RESPONSE. SHAME ON YOU!!!!

Willis · 16 November 2024

Agent replied · 22 November 2024

Thank you for your feedback, we have been in touch with Premier Park for additional context, and we would like to resolve this as a matter of priority. Could you please email your details to us at socialmedia@savills.com so we can fix this with our sincere apologies.

5/5

Trustpilot

Savills are the best

Savills have been truly amazing in this very long journey we have had to buy our beautiful home. Jamie and Sarah were nothing but patient and encouraging when things were not going well. The thing that sticks out for me is how nice they were.....not like the Estate Agents I remember from years ago who basically just wanted to sell the house and get their commission. Jamie cared about us as people and if you ever need to sell your house (or buy one) you cannot do better than SavillsThank you to Jamie & Sarah we love our new home

Jackie · 8 November 2024

Agent replied · 22 November 2024

Thank you for your lovely review, Jackie. It was a real pleasure being able to help you and hope you enjoy the new home.

5/5

Trustpilot

I recently ended my 4-year lease of an…

I recently ended my 4-year lease of an apartment that was managed by Savills. My experience was great - I found the apartment that met all my needs quickly and throughout my stay all issues were being resolved and attended to promptly and professionally. In the past year Angus helped me quite a lot, for which I'm very grateful. Highly recommend!

Olena · 17 August 2026

Agent replied · 24 September 2026

Thank you for your feedback, Olena. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.

5/5

Trustpilot

Great Service

Many thanks Ritesh for all your help, prompt replies and advice

J · 27 August 2026

Agent replied · 24 September 2026

Thank you for your lovely review, J Kerr. It was a real pleasure being able to help you and hope you enjoy the new home.

5/5

Trustpilot

Yato Konde-The deal breaker

I was planning to give the company (who I was sure is a great company in the field when I first contacted them) one star and bad review due to the bad experience and stress I was put under due to negligence I had during the renting procedure at the beginning. Yato Konde is the reason why I am giving it 5 stars.Yato is an outstanding apartment manager who truly prioritizes her tenants' comfort. From the start, her professionalism and warm demeanor absorbed all my anger and stress and made me feel calm and relaxed and made me feel I was at home. She communicates effectively, addresses concerns promptly, and maintains the property impeccably. What sets her apart is her genuine care for residents; she fosters a welcoming community and has a positive attitude. Yato's dedication and good manners create an enjoyable living experience, making her highly recommended as a manager.If I want to summarise it is: Professionalism, Dedication & Care

NM · 25 October 2024

Agent replied · 22 November 2024

Thank you for taking the time to leave feedback/to share your opinion, NM. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.

5/5

Trustpilot

Excellent service from start to finish

Savills and Gabriella in particular have been very helpful every step of the way throughout the whole process. I was the buyer in this property purchase transaction, and although Savills were obviously representing the seller, I feel they have been fair and constructive when we hit some roadblocks along the way and they facilitated the dialogue, which was much appreciated. Gabriella is energetic, straight to the point and efficient but also very perceptive and supportive, which is a great combination. She will also go the extra mile to find the answer to any request/ question you may have. Wouldn't hesitate to recommend and would definitely use their services again.

AB · 21 October 2024

Agent replied · 22 November 2024

Thank you, AB, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.

5/5

Trustpilot

Fantastic Experience with Stephanie at Savills

I had an excellent experience working with Stephanie Thompson from Savills. From start to finish, she was professional, responsive, and truly went above and beyond to ensure everything ran smoothly during my tenancy. Any issues I raised were handled promptly, and Stephanie was always easy to reach. Her attention to detail and dedication to her clients made the entire process stress-free.I highly recommend Savills, especially if you’re fortunate enough to work with someone like Stephanie. A fantastic agent and a great company!

Zhandos · 19 October 2024

Agent replied · 23 October 2024

We are so pleased that everything worked out successfully for you, Zhandos. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Highly professional organization

Highly professional organization. I had an estate agent prior to Savills who was just awful, so I have a very good like for like comparison and the difference was night and day. Savills was responsive, professional, and efficient. If you're a tenant I would recommend looking for a flat that they manage. If you're a landlord, your property will be much better looked after with them than others out there.

AAM · 7 June 2026

Agent replied · 24 June 2026

We are so pleased that everything worked out successfully for you, AAM. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Great service thanks to Jack

We have been renting through Savills for 3 years now and have had numerous property managers through that time. Jack Iveson has been our property manager for a year now and has been simply incredible, for all issues no matter how big or small. We recently had a huge issue with the drains and he was amazing, advocating on our behalf to the building managers, coordinating all the drainage teams and being nothing short of relentless meaning that the issue was sorted a lot quicker than it would have been without him.He is always available to us, very responsive on emails, updated us regularly wherever possible and is the only property manager we have ever had that has actually picked up the phone to us!Thank you so much Jack, we are hugely grateful to you! He is an asset to Savills.

Robbie · 17 October 2024

Agent replied · 23 October 2024

Thank you so much for your review, Robbie. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

I had a fantastic experience during my…

I had a fantastic experience during my tenancy with Savills at the property on Boleyn Road, with Ritesh Gopaul as our property manager. From the start, communication was always prompt, professional, and helpful. Ritesh made sure any concerns or maintenance issues were addressed quickly, and I consistently felt supported throughout my time as a tenant.The deposit negotiation process at the end of the tenancy was especially smooth. Everything was handled fairly and transparently, with no unnecessary delays or complications, making the moving-out process much less stressful.I highly recommend Savills, and a special thanks to Ritesh Gopaul for his outstanding service!

Will · 5 October 2024

Agent replied · 23 October 2024

Thank you for your feedback, Will. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.

5/5

Trustpilot

5/5 experience

I’ve had the pleasure of working with George Pride, and I can confidently say he is the best agent I’ve ever worked with. George Pride is incredibly supportive, detail-oriented, and always thinking several steps ahead. Whether it’s answering questions or addressing concerns, he responds promptly and thoroughly, making the entire process seamless. I never have to chase or remind him of anything, his proactive approach takes all the stress out of the equation. If you’re looking for someone reliable and forward-thinking, George Pride is your person. Highly recommend!

Anonymous · 30 September 2024

Agent replied · 23 October 2024

We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Google

Chase Atkins supported us with our recent purchase of a flat and he was fantastic. He found the flat we ultimately selected per our spec, and showed us round, answered all our questions, and then liaised with me concerning the offer process, timelines, etc. as there was a lot of interest in the property. I felt he balanced buyer and purchaser interests and needs fairly and worked objectively for all parties. Chase was available when we had further queries post offer being accepted, and supported us throughout the completion process. Great service thank you.

Marianne · 24 October 2025

5/5

Trustpilot

Claire Newbury Excellent

I sold my house in Sep 24 by Savills Newbury.Claire was dealing with the sale she was excellent and keep me up to date with what was going on. We had a few up and down but Claire keep calm and got it sorted.The day I was leaving Claire turned up I was so glad to see her I was so behind with getting thing done.Claire got stuck in done the hovering and cleaning the kitchen I have to say a big Thanks to her.

Susan · 22 September 2024

Agent replied · 23 October 2024

Thank you, Susan, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.

5/5

Trustpilot

Helpful and Prompt and Great Reah

We have had dealing with Savills for 5 years. We received very good service. Their reply was prompt and they were very good at sorting out the problems we faced which were quite a few. Reah our point of contact made it easy for us and always answered our queries and guided us through when we were not sure how to sort out the issues. Thanks Reah. Robert Shutt;erworth also helped when Reaf=h was not around.Overall we are very happy with the service we have received

Customer · 19 September 2024

Agent replied · 23 October 2024

Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be.

5/5

Trustpilot

Excellent Service

We have rental apartments in Hackney so we work with Sandy Sitlani, Director, Lettings and Ritesh Gopaul, Team Leader in Property Management (hope I have that right). We have known Sandy for 10 years and he is indisputably excellent on all fronts. Ritesh is new to us but is also proving to be excellent. We recently needed some damp repair work done on one apartment. Ritesh lined up a Savills contractor (who also proved to be high quality) and managed the job from start to finish very efficiently, and kept me in the loop at all times. Highly professional, highly recommended.

Duncan · 18 September 2024

Agent replied · 23 October 2024

Thank you for your feedback, Duncan. It really helps us review our own performance and ensures our service is the best it can be.

4/5

Trustpilot

Great experience bith sales and lettings

I have had a great experience with Savills, both on the sales and lettings side. I have found them to be professional, responsive and trusted advisors throughout the process. Special mention to Emily and Tessa in the Battersea sales team and to Roshni on the letting side, who has been a great property manager, particularly recently when she helped to resolve a leak, dealing with the tenants, plumber and block management company and keeping me informed along the way. Thanks Roshni!

Sam · 17 September 2024

Agent replied · 23 October 2024

Thank you for taking the time to review our service, Sam - feedback is always incredibly helpful.I’m delighted that we met your expectations.

1/5

Trustpilot

“Terrible experience with this agency

“Terrible experience with this agency. Over the course of a year and a half, I had more problems than anything else. Communication was very poor, issues were handled slowly, and the overall organisation seemed inefficient. It often felt like team members were not communicating with each other, which created even more confusion and stress. Overall, I found the service highly unprofessional. If it were possible to give 0 stars, I would.”

Luca · 8 May 2026

Agent replied · 27 May 2026

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustrations you’ve described. Providing clear communication, efficient service, and a well-coordinated team is something we take very seriously, so it’s disappointing to learn that we did not meet those expectations in your case. We would genuinely appreciate the opportunity to look into this further and understand what went wrong, as this will help us improve our processes and prevent similar situations in the future. If you’re open to it, please contact us directly: socialmedia@savills.com.

5/5

Trustpilot

Thank YOU - Antony and Savills

It was amazing to work with Savills , particularly with Antony Cherriman. While he was utmost professional, he took time to understand our requirements and was very patient with all our questions , and being first time buyers in UK, we had a ton of them. Never at anytime did I feel that I was being brushed off. Antony was supportive right from the beginning of our search and even when I reached out to him after the purchase was complete , he was amazingly helpful. Thank you , Antony and Savills for not just finding us a house but also for ensuring that we found the home that we always dreamt of!!

Prashanth · 28 August 2024

Agent replied · 23 October 2024

Thank you for your lovely review, Prashanth. It was a real pleasure being able to help you and hope you enjoy the new home.

5/5

Trustpilot

Millie was so helpful and extremely…

Millie was so helpful and extremely accommodating when it came to our property search. Thank you.

Kim · 18 June 2026

Agent replied · 24 June 2026

Thank you so much for your review, Kim. It's much appreciated. If you need anything further please don’t hesitate to contact us.

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Read Savills's Google reviews

Questions about Savills Victoria Park

How many reviews does Savills Victoria Park have?

Savills's Hackney office has 1,950 reviews across two platforms: 181 on Google, 1,769 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Savills Victoria Park's rating?

Savills Victoria Park is rated 4.2 out of 5 across all 1,950 reviews, and 4.9 out of 5 on Google from 181 reviews, checked 9 October 2026.

Where is Savills's Hackney office?

Savills Victoria Park, 81 Lauriston Road, Victoria Park, E9 7HJ, Hackney E9 7HJ.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.