Savills East London New Homes reviews in Hackney

★★★★★ 1/5

Trustpilot

Utterly incompetent

Savills are completely incompetent. They turned what should have been a straightforward tenancy application (for a rental property on which the price had been quickly agreed) into an absolute shambles, asking for duplicate documentation, approving documents that they then said were insufficient, harassing our employers (at the wrong telephone numbers and through the wrong managers, since they hadn't bothered asking us for the appropriate contact information), and basically making everything a thousand times more complicated than it needed to be. This continued up until the day before we were to receive the keys to our property - long after both we and the landlord had actually signed the contract! I would never ever recommend them to anyone.

Polly · 16 May 2018

★★★★★ 5/5

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Savills review

Deborah was brilliant at managing the purchasing process for us recently. She kept us informed at all stages, was reassuring and considerate. I would highly recommend Deborah at Savills.

Lara · 23 February 2024

★★★★★ 1/5

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Horrible experience

Horrible experience. I have rented 5 different places in London so can compare them to other credible letting agents. The client review process is complete shambles. You have to wait for weeks and chase them up a dozen times. I had to resubmit the form several times.Then, they wont GIVE YOU A COPY OF YOUR CONTRACT and expect you to pay thousands in rent. They could simply walk away with your money and think this is acceptable. This holds you hostage. The landlord can walk away from the deal at any point leaving you with no good options at all. They claim they CANT give the contact which of course they can. It has been signed by the tenant and the owner -- they have no real role to play in holding it from you.This has been a worse experience I have had period.

David · 11 May 2018

★★★★★ 1/5

Trustpilot

Avoid! Not an agent for tenant!

I read all one-star comments here and totally agree with all of them. From my personal experience as a tenant, do avoid Savills! It's definitely not an agent for tenant. I find it very strange that why all the branches of Savills have so many extraordinary positive comments on Google maps and all come with the agents' full names, only until I read those comments on this site I know I am not alone and I am not the only unlucky one........I highly recommend you all to leave comments not only on this website but also on Google maps to let more people know your experience and the standard of their services, so that in the future people will not be misled and thought Savills was a good agent.

Jessica · 10 May 2018

★★★★★ 5/5

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Michelle Rowe and Daniel Tarrant at Compass Point Savills

Michelle and Daniel's customer service during and after the sale of the property has been outstanding. They are very professional and happy to help with any inquiry always smiling and courteous at first. The support and knowledge of the property market are very high and extremely professional based. Outstanding service from start to finish. Thank you for your service.

Mr · 17 February 2023

★★★★★ 1/5

Trustpilot

unresponsive, sexist, useless agency

My partner and I rented through Savills for 1 year.They have been unresponsive to EVERY repair we've asked them to make. We've had to send 9 emails and 3 follow up calls once before we even got a response to have a fixture fixed. They are incredibly lazy and rude. whenever we've had issues that needed to repair they send us in circles calling up companies and builders ourselves to fix the problem, even though legally (like water and heating) that should be taken care of by the landlord. But even worse, some of the employees we've dealt with were incredibly sexist, ignoring my calls & emails and only picking up the issue one my partner picked it up. We loved living in the property but are moving because dealing with Savills every time we have an issue is a full time job and not worth the energy. It's as if once you've paid your fees and they got their commission they don't care about your.

L · 5 April 2018

★★★★★ 1/5

Trustpilot

Dreadful

Dreadful, If this is what you call leading Uk agent, well it doesnt say much for the rest of them. Totally careless and basically lazy, I attended an open house today at 3pm for Lot 95D 91 Elswick Road Lewisham, London, listed in their auction. No one came, and after 30 minutes I called the agency to be told it was cancelled. With 20 groups of people standing outside, I told the group it wasnt on today. One lady, a teacher , said she had taken the afternoon off work and drove 2 hours to get there. Its quite disgusting as the property is still listed as open for the time slot , and what would it of taken them to atleast cancel this on their web page. Clearly they dont want to put themselves out by atleast not having an agent on site to inform the clients arriving the decency of it being cancelled. Very unprofessional, and from seeing the reviews on here, the company should wake up to themselves, as when the market tightens and supply reduces, they might get a nasty shock when repeat customers like myself, wont certainly support such unprofessional behaviour.

Nicholas · 16 March 2018

★★★★★ 5/5

Trustpilot

Great Service

When Savills (Dorset Office) was contacted about the possibility of putting our house on the market, the advice offered by Ashely R. was invaluable. He visited us, said that he’d get back to us about the sale price and pointed out its unique features and desirability while at the same time noting the state of the market. From that point onwards, he efficiently directed suitable people towards us, keeping us up to date with progress at all times.During this period, the interest rate continued to rise making sales increasingly difficult. He and Sally remained cheerful and positive throughout. A sale was made despite the many sales in the vicinity that were falling through due to poor market conditions.I would thoroughly recommend him and the rest of the team who were always happy to respond and advise as to the best course of action.NT

Nadya · 15 December 2023

★★★★★ 1/5

Trustpilot

This is not agent for tenants

This is not agent for tenants. if you look to rent a property don't deal with this agent (specially the office of Marylebone, London). This is an agent for offshore Landlords. My experience with them was very disappointing: after loosing time and money trying to rent a flat that they have on the market (I was in the hotel because I had been relocated to London), the agent informed me that the landlord has accepted the offer (high rent and for long period) but after the Agent wanted to impose me 12 weeks caution and 24 clause break with very hard conditions, and when I asked to negotiate these conditions that the Agent itself put (I am not sure that the landlord was correctly informed), the Agent employee dealing with this (who never answer a phone call) send me a text telling me that "she" decided to take an other tenant for short tenancy. Savills don't care about norms: they rent a flat under offer knowing that the tenant will not claim.

Mourad · 27 February 2018

★★★★★ 5/5

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House Sale in Angus

I should like to say we had excellent service and helpful contributions to the recent sale of a house in Angus .Many thanks to Ruaraidh and the Savills team.

R.M.Rowan · 4 December 2019

★★★★★ 5/5

Trustpilot

Melissa Grant and Katy Harrison = diamonds

Melissa Grant and Katy Harrison are second to none when managing property. generally a "thankless job" and thus, when high calibre of work is undertaken, timely, with ease, honesty and efficiency, it is only too right to be noted and sung from the hills. Sincerely, thank you both for all you have done and continue to do. Anyone within your remit is lucky.

Mr · 13 September 2022

★★★★★ 5/5

Trustpilot

Swift, Friendly, Professional service

Our long term tenant moved out of our apartment in November and we contacted Tristan at Savills to assist. The whole process was dealt with swiftly in a very professional matter and despite us delaying a couple of jobs and an inspection by a week or two, we still had the property on the market by 22nd December and a tenant moving in on 18th January. First class.

Dave · 18 January 2022

★★★★★ 5/5

Trustpilot

Been with Savills nearly 4 years have…

Been with Savills nearly 4 years have not had any issues have always found them very helpful. Tami has been very good dealing with my queries very efficiently and promptly.

Antonia · 25 January 2024

★★★★★ 1/5

Trustpilot

Awful Unprofessional company

Shocking customer service. Do not acknowledge offers until days later doing their clients a disservice and breaching data protection regulations by discussing buyers by name to other parties and telling them their financial situation. Cannot be trusted. Awful unprofessional company.

Laura · 24 May 2024

★★★★★ 5/5

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Big Thank you

Would like to thank Tom from manchester office for sorting our Front door out on Friday it’s perfect now

Oliver · 5 March 2022

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would!

If I could give 0 stars I would!! Took over as the letting agent for the estate I rent from, and we'd all hoped that they'd actually get repairs done where the previous agent had failed. Seems we'd hoped for too much; we're still considered as numbers in the bank, and even simple repairs (which we'd offered to do if they paid for the part) have been dismissed as there has been deemed to be no problem, that everything is working as it should. Difficult whe there are parts missing or faulty. Sad if their excuse is that the landlord said so, as surely the letting agent should be impartial??!! Avoid Savills at all costs.

Da · 28 November 2017

★★★★★ 1/5

Trustpilot

Super fraudster, Con, cheater and deceiptful auctioneer.

BEWARE!!! SAVILLS ARE PURE FRAUDSTERS, CONMEN, CHEATERS AND MISLEADING RATS, COWARD THUGS, BRIBERY TAKERS AND DECEIVERS Savills auctions are pure fraudsters and take bribery from the sellers to defraud the punters. They were even seen using their own staff on 6th November auction to bump up the prices. They sold us a makeshift storage cupboard with deliberately mis- advertising the incorrect description in their auction catalogue as a Room. They then bumped up the price by using their own staff. The Actual cupboard is low ceiling, makeshift hardboard separation wall to store just some brooms and bikes with no lights, no water or gas. For almost £30k, Fraud FRAUD FRAUD!!!!

Dimensions · 15 November 2017

★★★★★ 2/5

Trustpilot

Liars who you should avoid

We found a property in July 2017. The estate agent had to be let in by my partner as he didn't have the key/code. It was a slow process but we were reassured we had passed references and had a scheduled move in date of 16 September after we signed the contract.On 8 September we got a call saying the landlord had pulled out due to not approving of the references, references they had since late July. Savills were very apologetic, refunding us in full and claiming to be as bemused as us as they couldn't contact the landlord for a full explanation. They stated verbally that they would not work with this landlord again. On 13 September the flat went back up again via Savills. They are liars, slow and generally incompetent considering how expensive they are. Wait until the landlord has signed if you do go through them but otherwise avoid at all costs.

Shanine · 13 September 2017

★★★★★ 5/5

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Jodie is competent and knowledgeable in…

Jodie is competent and knowledgeable in her work , she is very friendly and approachable. A good estate agent

Robert · 11 February 2022

★★★★★ 1/5

Trustpilot

Unresponsive

Refused to call me back for two weeks, i tried calling multiple times, as I was just trying to get some basic details of a property, view and find out where the auction was, just a waste of my time. Why have someone on staff if they don't do anything.

Jonathan · 10 October 2023

★★★★★ 5/5

Trustpilot

We bought a house with Savills

We bought a house with Savills, Brook Green recently and we couldn’t be more satisfied with their excellent service from beginning to end of the process. Dominique and Josie exceeded our expectations and were there to guide us and answer our questions. They are very professional and their knowledge of the area is impressive. We are very happy with our new home.

Diana · 23 September 2022

★★★★★ 1/5

Trustpilot

This is the worst management company in…

This is the worst management company in the world. My motorcycle was severely damaged from an overnight hit and run incident at City Garden apartment parking lot and they installed NO CCTV's in the area of motorbikes & they won't claim responsibility for ANY CHILDREN injured in this area.1. No CCTV's exists in Tower C of City Garden motorbike area on both sides2. No CCTV's exists in Tower C of City Garden entrance area (all pictured below)3. If something happens to your motorbike, Savills claims NO RESPONSIBILITY4. If your CHILD ever gets hurt in this area, for example run by a motorbike or kidnapped in this area, Savills will claim they have NO RESPONSIBILITYOn the 2nd page of the documents they have the nerve to blatantly show the camera angles near the motorbike area in Tower C with nothing pointing towards the bikes, therefore it is "resident's fault".Letter from Management:in accordance with the building's regulations which is stated very clear at Article 15 of the Parking Rules and Regulations "Users parked at City Garden do so at their own risk. Management wil not accept responsibility for any damage, accidents or losses to vehicles or possessions."

K · 22 November 2023

★★★★★ 5/5

Trustpilot

Very supportive

Thank you Emma and Fiona for being patient and supportive. It was meant to be!

Georgina · 7 August 2022

★★★★★ 5/5

Trustpilot

Very quick responses from Kristina and excellent communication

Communication with Kristina Pascuzzi was easy and constructive, she helped with all queries and supported on every step

Maryna · 16 March 2022