N16 Estate Agency Hackney reviews

★★★★★ 1/5

Google

DONT USE THIS LETTING AGENCY YOU HAVE TO PAY A HOLDING DEPOSIT BEFORE YOU CAN EVEN GET ANY PAPPER WORK AND IF YOU DECIDE NOT TO TAKE THE PROPERTY EVEN WHEN YOU HAVE NOT SIGNED ANYTHING OR COMPLETED ANY PAPERWORK AND YOU ASK FOR YOUR HOLDING DEPOSIT BACK YOU ARE TOLD NO BECAUSE THEY WAS HOLDING THE PROPERTY WHEN THE HOLD TIME IT WAS STILL ON THE MARKET THEY ROBBED ME OF MY DEPOSIT AND ARE STILL REFUSING TO GIVE IT BACK KNOWING IM DISABLED AND SO IS MY CHILD I NOW HAVE GOT TO GO TO COURT TO GET MY MONEY BACK AND THERE UNLAWFUL KEEPING IT

Sharma · 19 November 2025

★★★★★ 1/5

Google

WORST AGENCY I’VE CAME ACROSS. Dishonest, unhelpful and extremely rude. They don’t answer messages, you have to keep calling them (they will leave you on read). Disrespectful customer service. Upped my rent for no reason. If you have issues in your home, it will take a months for the issue to get sorted out, (including the fact that you have to constantly call them for them to sort out the problem). DO NOT EVEN WASTE YOUR TIME & MONEY.

Zach · 24 March 2023

★★★★★ 5/5

Google

Amazing experience from start to finish, really appreciate the work from the team especially Boran!!! Thank you!!

Hamza · 26 May 2025

★★★★★ 1/5

Google

WORST AGENT EVER!!! They will scam you with rent increase every year! They are so unprofessional and never reply to emails or calls. I’ve had a rent increase every year for 3 years! >>> Greedy owners for money <<< SAVE YOURSELF FROM N16 ESTATE AGENCY! They will do bribery and black mail you if things don’t go their way. NOTE: I asked for some documents from them and was told that if I pay my rent increase, they will provide me with the documents. What a joke right? Keep yourself stress free and go with another agent :)

Funda · 25 August 2024

★★★★★ 5/5

Google

The Agency were professional and flexible in handling a complicated situation between myself as a tenant and the landlord during Covid. They went out of their way to find a compromise that worked for all of us. I would recommend them as a letting agent for both property owners and tenants. A special mention to Alex who was a pleasure to deal with and a huge help.PositiveProfessionalism

Max · 25 October 2021

★★★★★ 5/5

Google

The Agency were professional and flexible in handling a complicated situation between myself as a tenant and the landlord during Covid. They went out of their way to find a compromise that worked for all of us. I would recommend them as a letting agent for both property owners and tenants. A special mention to Alex who was a pleasure to deal with and a huge help.PositiveProfessionalism

Max · 24 March 2021

★★★★★ 1/5

Google

When I first instructed N16 Estate Agency to rent my property, everything was great, the staff were very helpful and after we had done the improvements required, staff instantly found a tenant for us. Then things went down hill. I instructed N16 Estate Agent to tell my tenant that I would not be renewing her tenancy as my son needed to move in. N16 did not inform the tenant, which I found out about after phoning for a progress report, meaning termination was delayed and I was told I would have to evict the tenant. In the end the tenant eventually left without an eviction.

Joanna · 24 March 2020

★★★★★ 5/5

Google

Outstanding service from start to finish! They were professional, responsive, and truly went above and beyond to make the process smooth and stress-free. I highly recommend them for anyone looking for a reliable and trustworthy estate agency.

Farhan · 22 May 2025

★★★★★ 1/5

Google

Just has a phone call with a guy about looking for a property with dss he was demanding a figure even though I told him the housing have printed a letter for any estate I use and I said the deposit wasn’t a issue as I was awarded a rent deposit stay away by all means clearly don’t want to help extremely rude

Caz · 23 March 2024

★★★★★ 5/5

Google

Thank you for being so helpful, I was struggling to provide all the paperwork and this agency still helped me move, sometimes it is about the person, my bank statements were healthy but I didn't have payslips or landlord ref, I have had a good tenancy with no rent arrears but with out the help of N16 it would have been an uphill task. Thank you again.

Sam · 25 March 2018

★★★★★ 1/5

Google

N16 is One of the worst agency in London! They have never fixed anything in the property. They are unprofessional. Very rude staff. And at the end they will try they best to rip you off with your deposit.

Bakr · 24 March 2023

★★★★★ 1/5

Google

the worst agency I've been to they ignore your messages at all costs they don't fix anything ,rude ,useless and on top of that they raise your rent when they want .0 that’s the review

Miguel · 24 March 2023

★★★★★ 1/5

Google

Worst agency I know. Liars, misleading information. Unhelpful. The facilities are a disaster and they are never ready for repairs, apparently the handyman is always on vacation. If you insist a lot, they fix things with tape, even the broken glass in the windows! They wanted to kick me out before finalizing my contract to raise the price and I had to report them. Totally unnoticeable! Don't trust them! The worst agency I know. Liars, misleading information. Irresponsible. The facilities are a disaster and are never ready for repairs, apparently the handyman is always on vacation. If you insist too much, they fix things with duct tape, even the broken glass in the windows! They wanted to kick me out before the end of my contract to raise the price and I had to report them. Totally inadvisable! Don't trust them!

Cristina · 26 October 2017

★★★★★ 5/5

Google

As a tenant i have to say that the service is very quick and efficient. Good communication and very responsive staff. Credits to Alex, Kenan and Basak. Very satisfied overall.

Vasileios · 24 March 2022

★★★★★ 5/5

Google

This summer we needed a stop gap, short-term let at little notice. After getting nowhere with a number of local agencies we fell into the good hands of Alex Cooke and Mehmet Ildes at N16 Estate Agents Ltd. Nothing was too much trouble: five stars indeed.

Carol · 24 March 2023

★★★★★ 5/5

Google

Excellent service! I can´t be happier with my new room from N16 Estates. Special thanks to Okan xx

Paolo · 26 October 2017

★★★★★ 5/5

Google

I just moved to LONDON. I'm glad I crossed paths with N 16 Estate Agency. Friendly, hospitable, solution-oriented, transparent, professional and very fast! They helped me in some way. I owe a debt of THANK YOU to Mr. Mehmet and Mr. Uğur. You should definitely choose N16 Estate Agency when purchasing and renting a house...PositiveResponsiveness, Quality, Professionalism, Value

Maksimum · 25 October 2020

★★★★★ 5/5

Google

Provided a solid service as the property management agent; recommended. Hope to work with them again in the future.

Hakan · 25 October 2021

★★★★★ 1/5

Google

The worst agency ever, stealing money

Witold · 25 April 2023

★★★★★ 5/5

Google

I am with n16 estate agency 9 years they have given wonderfull service to my flat every single stage for let my property . A big thanks

Meto · 26 October 2017

★★★★★ 1/5

Google

Terrible estate agents. Avoid at all costs.

Vittorio · 25 October 2022

★★★★★ 5/5

Google

good services very polite

Derek · 25 October 2021

★★★★★ 1/5

Google

N16 Estate Agency have been the worst estate agents I have ever been with. They never replied to emails, they never fixed anything in the property and generally most of them had no idea what was going on. If you can, avoid them at all costs.

Ben · 25 March 2018

★★★★★ 5/5

Google

Great people. Fair dealing. Really understanding and caring. Always quick and willing to help.

Elliott · 25 April 2023