Trusted Agent profile
★★★★★
30 reviews across 2 platforms
134 Hoxton Street, London, N1 6SH, Hackney N1 6SH
City Property Consultants's Hackney office at 134 Hoxton Street is rated 3.6 out of 5 across 30 reviews on two platforms, including 21 Google reviews rated 4.1. The 9 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat developer to purchase from
Katie has been friendly, helpful, professional, and most importantly we did not feel pressured by her at all throughout our house purchase. She has made the process as smooth and stress-free as possible, and has also been great with facilitating additional viewings for us to measure the house. Overall, we would highly recommend Katie to anyone buying through Elivia, and we thank her again for all her help. (Katie from Eastergate)
1/5
GoogleStaff member was generally rude. All they care about is money. If they're not getting enough money out of the deal then it's not worth their time and they treat you like some third class citizen especially if You're of a different ethnic background. We're educated individuals, we're not stupid as to what you're trying to do along with your blatant attempts at avoiding tax. Glad went elsewhere.
After checking our records we can categorically say that we have not had any dealings with you.
1/5
TrustpilotThey take your money and run!
Once you've bought your house they really do not care. They waste your time dragging out snags that should have been dealt with through proper construction and good quality control. Some of the snags should have them embarrassed but they love to make them the customers fault with some weird crazy emails.
5/5
TrustpilotI visited Coppice Meadow at Haselmere…
I visited Coppice Meadow at Haselmere and was greeted by Nick and Lauren, I didn't have an appointment but nothing was too much trouble, I was just interested in looking at the quality of the houses and sizes of rooms.
1/5
GoogleAs a business that is supposedly dealing with people and clients more directly, you would think they would have better mannerisms and understanding in how to talk and deal with people. Sadly that is not the case with them. My partner had not wanted to voice their concerns about the disrespect and delusional attitude received but like other reviews mentioned, it is best to voice concerns so others can stay wary and so I felt collectively it would be a good idea to advise others that if you value your time, your sanity, and your money, business, take it elsewhere. Now there may well be one person within the team that may have a genuine soul, and is trying to earn a living, however our experience with one key figure of the business has left us disgusted at their small mindedness and general professional disrespect. We will take our business elsewhere.
After checking our records we can not find any Matthew Allen on file and have not had any dealings with you. It also appears that Matthew if that is your name likes to leave fake negative reviews as he has done so for at least 2 other companies.
2/5
GoogleAbsolutely awful experience. They are incompetent, lazy, and irresponsible. Whether it's e-mailing tenants an hour after somebody has visited the flat to tell them about access (when 24 hours notice is required by law), to repeatedly ignoring requests for help with various issues, to running an office that only operates between 10am-4pm...if you're lucky. City Property Consultants showed their true colours when it came to checking out by attempting to charge us for things we weren't liable for, constantly changing their justifications when we presented evidence that we weren't liable. Avoid like the plague. They were so inept that the landlord of the property decided to move to another lettings agent when we moved out. That says it all, really. The claim they only let the property and didn't manage it, but I have scores of emails showing otherwise.
We only let the property, and it was not managed by us and thus the review is inaccurate and unfair.
1/5
TrustpilotI would give them a zero if possible
I would give them a zero if possible. About 30% of the houses in my development have serious issues and because remediation will cost serious money to fix they just delay, deny or misdirect just to try and avoid meeting their obligations. AVOID THEM AT ALL COSTS. Totally disingenuous.
2/5
TrustpilotGood to the point of sale
Customer service post completion has been awful. The house was not ready for us to move into, including cleaning, toilets not flushing, doors not sealed, ovens not working, heating system not working. They are very slow to reply to emails and if they don't want to reply to an issue they simply won't.
1/5
TrustpilotDisgraceful developers
Disgraceful developers, lie consistently,
5/5
TrustpilotVisited the development at Wivelsfield…
Visited the development at Wivelsfield Green and was particularly impressed by the wonderful warm welcome by Claire.
1/5
TrustpilotAwful company don’t touch them with a…
Awful company don’t touch them with a barge pole
1/5
GoogleWhen I first moved to London, I was warned that real estate agents are the most notoriously hated people by Londoners, now I understand what they meant. I am British-born with asian heritage who has lived in 4 different cities prior to London, and I have never before experienced such blatant disrespect from an agent towards a paying tenant. The woman who was the manager would call me (and only me) if my other flatmates did not pay rent/deposit in time and threatened ME (and only me) that I would be responsible for the other tenants (her way to freak me out and chase my flatmates to pay I guess)... But she would contact the antisocial alcoholic tenant (white male) to chat about little things because (he claims) he was the head tenant. Her assistant would scream at me to shut up when I tried to explain how horrible my situation was with this said anti-social alcoholic. This manager went out of her way to make me look bad in front of everyone via email by cc'ing everyone in a conversation, which forced me to reiterate their unprofessional behavior to everyone involved, including her scare tactics targeted at me to get me to pay her more money, her bias and preferences towards white men and putting an asian woman down. I was stuck in a horrible situation with an anti-social alcoholic (a white man) and she would tell me to leave instead. She even went as far as to contacting her attorney to make sure their organisation is not liable. I lived in that flat for a few years but when one flatmate could not afford his share of rent (without telling me or the other flatmates), this agency decided to not renew our lease. I had enough as well, it's all about money with them -- so I left and now I'm no longer afraid to voice my experience and warn others from working with this agency.
2/5
Google'Poor - Fair' doesn't really do this business justice. Appalling - Dire would probably be a fairer way of describing it. Terrible customer service, from both a tenant and a landlord perspective. City Property Consultants 'managed' our property and we found it almost impossible to contact them when/if problems arose. Avoid. There are much better agencies out there.
We were only paid to let the property, and it was not managed by us and thus the review is inaccurate and unfair. Benjamin shared a flat with Dylan who has also left a bad review.
5/5
GoogleWe have been renting with them for the last 1+ year… hidden gem. Definitely recommend - esp for a more 1-1 experience.
5/5
GoogleI don't usually leave comments online, but this agency was exceptional. After countless warnings from my friends with horror stories, I was a little skeptical of London real-estate agencies. But Esther and her collegues were stellar. The inventory was done with a lot of honesty, didn't try to rip us off. For every little problem we've had (broken window, broken fridge) they would reply within the hour and send immediate help. Every problem we've had was fixed within days. Got my deposit back without any worries. They were always nice and so helpful! Highly recommend!
5/5
GoogleI don't usually leave comments online, but this agency was exceptional. After countless warnings from my friends with horror stories, I was a little skeptical of London real-estate agencies. But Esther and her collegues were stellar. The inventory was done with a lot of honesty, didn't try to rip us off. For every little problem we've had (broken window, broken fridge) they would reply within the hour and send immediate help. Every problem we've had was fixed within days. Got my deposit back without any worries. They were always nice and so helpful! Highly recommend!
1/5
TrustpilotPoor company to deal with
Poor company to deal with.
5/5
GoogleI was pleased with the service provided by City Property Consultants, everything we need or asked for was done, no problems on the check in or check out, no problems with the deposit. Communication was good as well. The only reason we didn't stay with these agents when we moved was because when we moved out they didn't have any property at that moment that fit our criteria.
5/5
GoogleI rented from them for two years on the top floor. In the beginning we had plenty problem with the flat, but thanks for the friendly and professional staff. they solved many problem when its showed up. Basically during this two years the whole estate got a new roof. For sure i will choose them when Im back to London
5/5
GoogleI feel like any problem we had, we were listened to and I feel like valued tenants in this property. In the last 18 months I have had no issues with them.
5/5
GoogleWe had a great experience with City Property Consultants and would definitely recommend the agency. We stayed in the same flat for 3 years and anytime we had problems they found a solution. No problems with the check out or our deposit either.
5/5
GoogleI am surprised to see bad review for this agents, they always offered a very professional and friendly service to me as a tenant of a property managed by them. No problems whatsoever, good experience in general terms.
5/5
GoogleVery helpful and friendly staff, provided me with excellent advice on how to manage my rental property, very professional and manages it well.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
City Property Consultants's Hackney office has 30 reviews across two platforms: 21 on Google, 9 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
City Property Consultants is rated 3.6 out of 5 across all 30 reviews, and 4.1 out of 5 on Google from 21 reviews, checked 9 October 2026.
City Property Consultants, 134 Hoxton Street, London, N1 6SH, Hackney N1 6SH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.