Wills & Smerdon Guildford reviews

★★★★★ 5/5

Google

After 5 months of searching, I finally found my new home in West Horsley through Wills and Smerdon. Grant has been extremely professional and very helpful in getting the deal agreed and underway.

Julian · 25 October 2019

★★★★★ 5/5

Google

Wills and Smerdon have a brilliant team and dealing with Grant was a pleasure. They have superb knowledge of the East Horsley area and I would not hesitate to recommend them.

Will · 25 October 2019

★★★★★ 5/5

Google

We used W&S due to it being a local independent company with a good knowledge of the housing market in the area. Placed a property with them to sell and even through covid they generated a great deal of interest which resulted in a sale at the asking price - undoubtable helped by the professional online marketing. Kept up to date with prospective buyers interest and during the sale process. Recommended.

Robert · 24 October 2021

★★★★★ 5/5

Google

Very professional service by Grant and the team at Wills and Smerdon while selling family home. Would definitely use again

Rosie · 24 October 2021

★★★★★ 5/5

Google

It's been a pleasure working with Wills and Smerdon over the last 12 months. The team have been fantastic and a delight to deal with, especially Sara who goes above and beyond.

Jordan · 24 October 2023

★★★★★ 5/5

Google

We recently collaborated with Wills & Smerdon to design and produce a multi-platform campaign. The support we had from local business partners confirmed what we already knew: that Wills & Smerdon are a highly regarded estate agent. Their expert and in-depth knowledge of the area played a pivotal role in producing marketing material that will be as invaluable to their customers as it will be to Wills & Smerdon. We very much look forward to continuing to work with the team throughout this campaign and in to the future! Heather Ellis, on behalf of Forward Design Ltd.

Heather · 24 October 2023

★★★★★ 5/5

Google

I found Grant at Wills and Smerdon to be very professional and extremely helpful. Grant negotiated the most extraordinary sale during the difficult early months of covid ,and kept the sale together ,whilst the buyer tried ,last minute price reductions etc . I have huge respect for Grants ability to bring buyers and sellers together and close the deal . kind regards Andrea LarterPositiveResponsiveness, Quality, Professionalism, Value

Andrea · 24 October 2021

★★★★★ 5/5

Google

We have purchased a local property via Grant Lonnon at Wills and Smerdon and the experience has been professional, swift and smooth sailing. It was refreshing using with one of the few independant Estate Agents who I find offer a more professioanl service than the mainstream brands. I will be pleased to use them in the future and highly recommend them for your property sale or purchase.PositiveProfessionalism

Ian · 24 October 2021

★★★★★ 5/5

Google

Wills and Smerdon helped me recently sell a relatives property in the village of West Horsley where I also live. They were really great, very helpful and provided a fantastic, friendly and professional service, which helped me through the stressful bits. I would not hesitate to recommend them to anyone either buying or selling their property. The house was sold quickly too !!PositiveResponsiveness, Quality, Professionalism, Value

Angela · 24 October 2021

★★★★★ 5/5

Google

James and his team at the East Horsley branch are second to none. We have recently employed them to successfully sell some land and from start to finish, they were professional, dedicated and helpful. I cannot recommend Wills and Smerdon highly enough and will have no hesitation in using them again in the future.

Katie · 24 October 2020

★★★★★ 5/5

Google

Dealt with Rachel at W&S. Great service and very professional. Would recommend :-)PositiveResponsiveness, Professionalism

Al · 24 October 2021

★★★★★ 2/5

Trustpilot

They seemed professional to begin with…

They seemed professional to begin with but it seems they are just after making money. Be careful especially when trying to get your deposit back, they take chances. Also, arrive at property unannounced.

Table · 18 June 2025

★★★★★ 4/5

Google

During our search for a house in the East Horsley area, we have found Grant and his team at Wills & Smerdon to be extremely helpful and capable. They have responded immediately to our queries and messages and have put forward interesting and appropriate properties for us to view.

Ian · 25 October 2019

★★★★★ 5/5

Google

From the moment Sara and her colleagues helped us rent our property we’ve had extremely professional service, all emails and any problems no matter how small or large have been dealt with immediately and efficiently. We would highly recommend Will & Smerdon. Katy & Steve Clements

Katy · 25 October 2019

★★★★★ 5/5

Google

Wills and Smerdon handled the purchase of our property and were extremely efficient, friendly and helpful. They kept us up to date on progress and were able to help us complete the purchase within 40 days of first viewing the property. I would highly recommend them.PositiveResponsiveness, Quality, Professionalism

Jessica · 24 October 2021

★★★★★ 5/5

Google

Wills and Smerdon, professional team as always, they produced an unbelievable amount of viewings on one main road side property, the team provided constant valuable feedback on every single viewing. For residential sales in the Horsley's and surrounding area, there is only agent of choice.PositiveResponsiveness, Professionalism, Value

Neil · 24 October 2021

★★★★★ 5/5

Google

Excellent, professional lettings service. Sara and her team are first class!

Neil · 24 October 2023

★★★★★ 5/5

Google

Grant Lonnon and the rest of the Team in East Horsley are very helpful and Professional. They always return our calls and emails promptly. They are doing their utmost to help us find a suitable property in West Horsley so hopefully our move should be soon.

Clarkes · 24 October 2021

★★★★★ 5/5

Trustpilot

First class!

I cannot rate Wills & Smerdon highly enough! They have been a delight to deal with for years now in their friendly, personable approach, timeliness and professionalism. In particular, I would like to single out Carolyn and Sara in lettings, as it is mostly they I have communicated with. Thank you SO much!

Chris · 8 February 2024

★★★★★ 5/5

Google

I have just sold my late mother’s bungalow in East Horsley and would thoroughly recommend Wills & Smerdon. Not only did they handle the marketing and sale of the property but they also managed a letting of the property for some 18 months. Throughout that period the whole team were friendly, helpful and professional. The whole process became complicated by the Covid19 lockdown. Our tenant could not move out by the due date, surveyors and workmen were unable to go into the property and it was a difficult period, which the Wills & Smerdon team handled with admirable professionalism.

Glenn · 24 October 2020

★★★★★ 5/5

Google

Grant and the W&S team just sold our home and were fantastic, professional and easy to deal it. The images/brochure they produced also looked great. When needed they moved fast and were excellent throughout the negotiation and conveyancing process. Would recommend to use.

Dan · 24 October 2021

★★★★★ 5/5

Google

After 16 months of trying to sell (yes, 16!) with two other agents, we went to W&S hoping they could bring fresh eyes and make suggestions on how we could shift our house in a tricky market. From the word go, I was treated by pleasant, professional and lovely people with James coming from what I call 'the old school but trustworthy' way of selling. Having been an agent myself in the past, it was refreshing to see that making an effort to sell rather than just relying on Rightmove/Prime location enquiries was still at the core of what W&S do. They sold our house on the second viewing within about a week of having it on the market. I believe this is because they'd invested time and money in photographing it beautifully and providing us with a lovely brochure. They really did go out of their way to provide a fresh look, and every single call/email was followed up quickly. I honestly couldn't recommend them highly enough and only wish I hadn't wasted my time on two other agents prior. (The reason we didn't have them first time round were due to me buying the house through one agent, and working for the others years and years ago!) Thank you again W&S!!

Sophie · 25 October 2019

★★★★★ 5/5

Google

We own a number of properties in the south of England which we let out to tenants via the services of a variety of letting agents. Since 2002 we have let out a property in East Horsley using Estate Agents Wills & Smerdon as our tenant finders. They are a small independent agency who offer an efficient, professional and friendly service. You speak to the same member of staff each time, who knows exactly what is going on with your property and therefore makes the process of letting both business like and professional. I have no hesitation in recommending their services to both landlords and tenants alike.

John · 25 October 2019

★★★★★ 5/5

Google

I have rented my house through Wills and Smerdon for 12 years. The team has always been very supportive and professional, sorting out any issues that have cropped up with the house efficiently and with minimum fuss. Now that I live quite far away I am reassured that my property is is being looked after by trusted professionals. I feel they are very reasonable people looking after both the landlord’s and tenant’s interests impartially and fairly. As all the regulations involved in letting a house get more complicated it is good to work with an agency that has up to date knowledge of the legalities to take that responsibility off my hands and ensure that everything is done properly. I thoroughly recommend this agency. They are nice people to deal with.

Joanna · 25 October 2019