Trusted Agent profile · Guildford
★★★★★
1,301 reviews across 2 platforms
3 - 5 Epsom Road, Guildford, GU1 3JT, GU1 3JT
Stirling Ackroyd's office in Guildford, at 3 - 5 Epsom Road, is rated 4.3 out of 5 across 1,301 reviews on two platforms.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotMs Georgia Ellis Buckle has been very…
Ms Georgia Ellis Buckle has been very professional in our discussion with her regarding the leasing of an apartment. She is prompt with her responses to our text messages, thorough and clear with her explanations. She is also interested in understanding my needs or concerns, and comes across as wanting to help me achieve what I am aiming for.
1/5
TrustpilotOne of the worst agency experience…
One of the worst agency experience ever! do not trust or get involved with these guys in the Staines office, they play with your time and don’t treat you with respect, ignore your calls, and never call back, that when you have placed an offer.We were told we don’t have an answer as the owner is not replying, we through something is fishy, my wife called back from another number after two days and she was told that we have just accepted the holding deposit on this apartment. Shame on such agents! Fully story below:We viewed a couple of apartments with Sterling on Tuesday evening at 6 PM. Next morning we emailed them our offer at 9:00 AM. Kept following up with them for half a day to get an answer we have not seen the offer as we have been very busy. After they saw the offer, they said they will talk to the owners and come back to us. They knew that we wanted to close this quickly and were evaluating this vs. another property which was our second preference.Whole of that day and even the next day, the associates kept ignoring our calls. I got a message back saying he would call me back soon, but that soon never happened as well.We were just trying to revise our offer but they never wanted to talk. We were told the owner is overseas and is not replying. The next day when we were told that the owner is not replying, we felt something is fishy and my wife decided to call them to ask about this property, she was told they have accepted the holding deposit on this flat.Clearly we were treated super badly. we would never recommend this office to anyone else. You have 2-3 other agencies just down the road, you are better off going there. At-least we can assure you would be treated with respect and you wont feel ignored.
Dear Raunak, thank you for taking the time to post a review. I am sorry to hear that your offer to secure a Tenancy was not successful. I understand that you particularly liked the property and that this would have been a disappointment for you. Currently properties are only available for a short period and due to a competitive market are being secured at the advertised rent. We wish you the very best with your property search - Amber
1/5
TrustpilotDO NOT USE AVOID
DO NOT USE Staff are very rude their rates are ridiculously high! They dident submit my invoices to my deposit so now I’m £1000 out of pocket I have been waiting 2 weeks for them to give me an update and NOTHING! It’s ME chasing them. The management change without telling you!! AVOID AT ALL COST !!!!!!!!05/03/24 - I logged a complaint last week and they said they will respond within 28 working days but I’m still out of pocket!! I always have to reach out to them no one has bothered !! DO NOT USE THEY ARE USELESS
Lyndsey, can you please contact us using help@stirlingackroyd.com so we can ensure any outstanding matters are quickly resolved if they are not already. Kind regards, Amber
5/5
TrustpilotReally good service when buying a…
Really good service when buying a property. Jack from the Guildford branch was very helpful. Responsive when trying to organize second and third viewings with very little notice. Felt like Jack was on our side when we re-negotiated our price with seller.When our mortgage application was a little slow we were chased enough that if I was the vendor I think I would be happy I was up to date, but not so much it was a real irritation. Highly recommend.
1/5
TrustpilotTerrible experience, avoid is possible…
Terrible experience with Stirling Ackroyd, particularly due to the poor management by our assigned agent, Dottie Wilson. Communication was consistently lacking, we had to chase her with multiple emails just to get basic responses, and even then, the replies were often vague or unhelpful. Throughout our tenancy, she offered little to no support, and never provided real solutions to the issues we raised. It always felt like she was acting entirely in the landlord’s interest, with no consideration for us as tenants. A very frustrating and disappointing experience, I strongly recommend avoiding this agency if possible.
5/5
TrustpilotI have always received an excellent…
I have always received an excellent service while working with Stirling Ackroyd. I have had tenants on and off for years even before the rebranding. Rino has been my main point of contact for a over a year and has been so professional, polite and more importantly is always quick to respond to requests whether for market rental reviews or just information. I would absolutely recommend Stirling Ackroyd to my friends because of quality service received.
5/5
TrustpilotI recently needed help regarding a…
I recently needed help regarding a valuation on my house and also needed help to find a smaller property in my area, Sandra Holmes was brilliant at arranging this for me, with her colleague both her and Rob Dawson made sure that they held my hand all the way.Thanks so much for your personal and unique understanding of my needs. Brilliant service, keep the good work up.
5/5
TrustpilotAbsolutely brilliant!
We dealt with the Egham office where Mark. Ben and the team were brilliant. Quite frankly there was no comparison when selecting the estate agent we wanted to use compared to others in the area. Mark & Ben were very professional and were always on hand to answer questions giving us so much support through the whole procedure. From the valuation, viewings, paperwork through to completion it was a pleasure to deal with them. Five stars plus plus from me!
5/5
TrustpilotELLIS CRAIG
Ellis was very helpful and explained everything about the sales process. Made things simple and easy to understand.
Hi Sean,Thanks for the 5* and feedback for Ellis. We wish you all the best - Claire
1/5
TrustpilotThis company people doing scam when he…
This company people doing scam when he take ur deposit he is very nice when they take ur money after they told some thing is problem and not gave u key and never give back ur money carefull if u want any property
5/5
TrustpilotStirling Ackroyd, Tania Pereira & Olivia Papps
Had 0 problems with Stirling Ackroyd from the beginning to the end of our tenancy. Signing and agreeing the tenancy was very swift. Thanks, Olivia for your efforts and excellent service. Our property manager Tania Pereira was outstanding at always being available and solving any issues that arose with the flat during the tenancy. Thanks for all the support and care Tania. Overall, highly recommend this agency. We had the best experience with them!
5/5
TrustpilotProfessional and courteous from the start
After losing our mum, we were left with the incredibly difficult task of having to sell our family home. Joel Gooden from Head Office was our first point of contact and made us feel that we were being listened to and understood. Joel brought a gentle sense of humour, but with great warmth and sensitivity for our situation with a high level of professionalism, knowledge and confidence for the whole process ahead . We couldn’t have asked for better communication and support throughout and have no hesitation whatsoever in recommending Joel and the team at Stirling Ackroyd.
5/5
TrustpilotStirling Ackroyd in Mitcham is the…
Stirling Ackroyd in Mitcham is the number 1 estate agents in the area. Previously had many dealings with goodfellows but thought I would give stirling ackroyd a go after Charles came round to value my property and I was so impressed with his manner and his knowledge of the market. I then stepped into office a week later and met Robbie who further explained what Stirling ackroyd can offer and also his market knowledge showed me that Charles and Robbie were the guys who should be selling my property. 2 weeks down the line I put my property online with them and they quickly sold it as promised. Their service and care was amazing !…will 1000% be recommending to friends and family. I also have other properties that I will selling through this branch. Thanks Robbie and Charles, you both made my experience so so much better !
5/5
TrustpilotGreat job Stirling Ackroyd
Recently re-engaged Stirling Ackroyd after having used another agent to manage my property for a number of years.Achieved a significant increase in rental return. Turned the property over within 2 weeks, including a full refurbish .. painted through-out, floors polished, smoke detectors, globes, cleaned top to bottom … Particular thanks to Sam Humphreys & Victoria Aderibigbe for their hard work - very responsive, great communications - as a remote landlord, couldnt ask for more.
5/5
TrustpilotIncredibly generous and insightful
Jad was one of the most honest and helpful Estate Agents I’ve ever come across. He’s incredibly generous and transparent, and every step of the way he pays attention to detail in catering to your needs and requirements. He listens and makes sure all things are being heard and taken care of. It’s rare to see someone with so much dedication, clarity and professionalism, so I highly recommend.
1/5
TrustpilotAVOID AVOID AVOID!!!!! Please read in full!!!!!
Since signing our tenancy agreement we have had NIGHTMARES with this scam company. Now been over 2 weeks and still no news when we will have our deposit back. Apparently Katy Harris has been trying to call the landlord but it’s table tennis, they keep missing eachother. In all my years at customer service and using a telephone I have never known a company incapable of contacting a landlord for feedback regarding releasing a deposit. Currently I’m sat on hold only for her colleague Amy to say she’s on a lengthy call so is unsure when she can put her through or even if I can get through. After waiting on hold for nearly 10 minutes Katy has managed to get a response from the landlord stating she will have answers at 4:30pm.. very close to the end of the day funny enough. She’s also requested that I do not chase her until after 5pm??? What a strange thing to request especially seeing as that’s when they will close for bank holiday. I’m sick to death of the pathetic excuse of an estate agency. Nothing but liars who get pleasure at messing people around, fobbing you off and failing to do their jobs time and time again.Stirling Ackroyd also ensured I would not need to conduct a professional clean as the property was so disgusting when we initially moved in. Confirmed by Becky - the lettings director and also Arran who was a Property Manager, even after having written confirmation of this agreement and providing this. Katy Harris still has to speak to the landlord to see whether she would charge us? I’m pretty sure if the landlord wants to go down this route even though it’s illegal considering we have a written agreement from 2 Stirling Ackroyd employees. They still said she can charge us? AVOID THIS COMPANY!!!!!! They will cause you nothing but stress and hold onto your money just simply because they are nothing but terrible people.AVOID AVOID AVOIDWon’t hold my breath on a resolution today or in the next week in fact.
5/5
TrustpilotJoanna is definitely an asset to Stirling Ackroyd
Had such a great experience with Stirling ackroyd. Had the privilege of working with Joanna who made our experience in such a tough market worth while. Although we didn’t end up buying a property through Joanna (due to the marketplace being super super competitive) I wish we had as she is such an incredible agent. Really fought for us to get a property, gave us regular updates of new properties coming in! Always answered the phone or called back quickly (which is super important and can be rare in this market.. very friendly, honest and have given us such great advice throughout our process.. really thought about and cared for our needs which made such a stressful process much more bearable. If I ever sell or buy in the future Joanna will definitely be our first point of call! Joanna is definitely an asset to Stirling Ackroyd!! Thank you Joanna
5/5
TrustpilotExcellent Service
We recently bought a property via Stirling Ackroyd, with Feroza Ahmed as our agent and we were very happy with the service that we received. From the moment we viewed the property, Feroza was informative, patient and extremely helpful. During the search for a new house, we dealt with a large number of estate agents over a period of 6 months and Feroza's approach was honest and personable; which was extremely refreshing. Unfortunately, our house purchase became somewhat complicated and Feroza was such a support to us - we really felt that she went above and beyond to do her best for us. We are not sure we would have continued with the purchase at times if we had been dealing with another agent.Based on our experience, we wanted to communicate that she is truly an asset to Stirling Ackroyd we will be recommending Stirling Ackroyd to any potential buyers that we meet.
5/5
TrustpilotWilliam, the best agent!
William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience!Thanks a lot, Daniel
2/5
TrustpilotVery poor service (Great for selling though)
We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.
5/5
TrustpilotDavid was very helpful and booked me in…
David was very helpful and booked me in for a viewing, very efficiently and quickly. Very polite and helpful :)
Hi DjCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotDidn’t Bother Turning Up
Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.
1/5
TrustpilotPLEASE BE CAREFUL
PLEASE BE CAREFULI put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!
Dear Lola, I am sorry to hear you have had problems receiving the information we share prior to a holding deposit being paid. This information is useful when making the ultimate decision whether to proceed with your tenancy application and payment of monies. We do encourage the payment of a holding deposit as soon as is possible so tenants who wish to secure a property have the best chance of doing so. If you would like any further support accessing this information, please do get in touch with the lettings team who will be happy to provide any additional help you may need. Wishing you the best in your property search, Amber
5/5
TrustpilotMorgan Senior - very helpful
Morgan Senior was very helpful, experienced, easy to talk to and patient. Would always call me back straight away and able to answer all my questions. Provided an excellent customer service in my search for my new property. He assisted with all the stages making sure all the need were met. I am happy with the service that was provided. I do believe he will be a good contact going forward.
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