Trusted Agent profile · Guildford
★★★★★
1,301 reviews across 2 platforms
3 - 5 Epsom Road, Guildford, GU1 3JT, GU1 3JT
Stirling Ackroyd's office in Guildford, at 3 - 5 Epsom Road, is rated 4.3 out of 5 across 1,301 reviews on two platforms.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotJames Banister - Property Manager
James has been looking after my property for several years and I find him to be extremely efficient, professional and a pleasure to deal with. If ever there is a problem, he is very quick at responding and deals with the issue promptly. I would highly recommend James and the team at Stirling Ackroyd if you are looking for someone competent and trustworthy to manage your property.
5/5
TrustpilotGreat service from Sandra and the team…
Great service from Sandra and the team that work really well together. Didn't matter who you got on the end of the phone they were up to date with the situation. She was super helpful, always happy to talk and make you feel a ease. Excellent service all round.
5/5
TrustpilotFantastic customer service
Had a wonderful customer experience with Alex, who was extremely kind, patient, friendly and moreover knowledgeable when discussing an evaluation of my flat to sell. These calls can be forced or quite cold, and he was just brilliant. Thank you Alex!
5/5
TrustpilotDavid Harvey -
David Harvey -Had a really pleasant conversation with David this morning. He was able to provide helpful information whilst still taking into consideration our budget, locations and requirements! Looking forward to working with David and finding our perfect new home! Thanks David!! Speak soon - SJ
5/5
TrustpilotWe were recommended Tom Reid by our…
We were recommended Tom Reid by our estate agents to carry out the survey. From arranging the survey with Amy to Tom carrying out the survey we found the service excellent and would definitely recommend them.Anne and Yale - North Yorkshire
1/5
TrustpilotWould put 0 stars if possible
Would put 0 stars if possible, I’d rather be homeless than use these people ever again. Unprofessional, unorganised, staff are clearly inexperienced, rude, argumentative and generally extremely unhelpful since day 1. Will never use again as soon as my tenancy is up and I can’t wait to avoid them in the future and I would advise everyone to do the same!
Hi Adam, sorry to hear of your frustration, which I believe is due to communication regarding your obligations relating to your tenancy. If you feel any aspect of our communication with you is incorrect please do get in touch with me directly at help@stirlingackroyd.com - Many thanks, Amber
5/5
TrustpilotThank you Alex
Thank you Alex for providing such a smooth and friendly service! Your expertise and advise was greatly appreciated and it really felt like you were going above and beyond to help me!
5/5
TrustpilotThe communication of this company is…
The communication of this company is outstanding. I spoke to Zein and he made it so easy for me to bring my properties to market and get valuations done, at the right time. I am currently happy with my new tenants and the rental prices I am achieving for my properties. I am team Stirling Ackroyd!
5/5
TrustpilotIf you want your house sold - read this genuine review
I purchased my property from Simon at Stirling Ackroyd almost 20 years ago. When I decided to sell I called Simon back to allow his company the opportunity to get my house sold which they achieved in approx 4 months. Aron & Alpha Sales Team were courteous and kind and most importantly they respected my home, it’s the small things taking their shoes off, greeting guests and carrying out the viewing without pressure to clients to make a sale which made the process seem easy. The sales team were transparent at all times. They also got the result and had foresight when we spoke after viewings as the sale was predicted based on body language and communication. I couldn’t rate these guys any higher # A STERLING JOB & SERVICE!
5/5
TrustpilotSpeedy and Professional
Amazing how fast Stirling Ackroyd Sunbury branch has helped to secure a new tenant with a better rent. Very professional team and highly assistive in all matters relating to managing my property. Special thanks to Katie and Katy whom been cooperative in arranging for the retouching of my flat and great their great support.
5/5
TrustpilotDavid Harvey
David Harvey I called to arrange a viewing and David was extremely helpful and friendly. He asked all the right questions and I look forward to my viewing.
5/5
TrustpilotProactive and easy to work with
Stirling Ackroyd really chased down my sale and were very proactive. Kieran Pepperell and Spencer de Jonge were my agents and they were easy to work with and v reassuring along the way. Couldn't fault them! The flat was sold at asking price - v happy customer!
1/5
TrustpilotBaaaaaad baaaad service
Baaaaaad service , they accepted the offer and after six months of waiting , they disappointed us …..there is Noo communication b/w agency and buyer , we had to called every time to ask about the news , they said they will call back and they had never calling back , shame on u , we waste all our saving because of ur bad service ,
Hi We are very sorry to hear how unhappy you are with your experience. Please contact us at help@stirlingackroyd.com so that we can address any outstanding concerns for you.Kind regardsClaire
5/5
TrustpilotMitcham branch
I was looked after by Taija Bryan from the Mitcham branch who was extremely helpful and professional the entire time. She kept in regular contact with myself and answered all questions I had and put me at ease. The service received from Taija was brilliant and I would definitely recommend this branch and Taija also!
5/5
TrustpilotOutstanding Customer Service
I’m on the hunt for my dream property and had the pleasure of speaking with Jake Ryan who was so forthcoming and full of knowledge on the current economic climate. Extremely informative and a great listener. Thank you Jake!
5/5
TrustpilotBrilliant Service
Brilliant Service. Always keeping us up to date. Robert Dawnson was excellent and very professional.Putting himself in our shoes and not like other agents.Thank you for all you have done in selling our Propety.Superb
5/5
TrustpilotVery pleased with the service
I have recently purchased a property from Stirling Ackroyd and have been very pleased with the service from all staff members, Shea was the staff member that sold me the property and throughout the process he has gone above and beyond to provide great levels of service, I recommend him highly.
5/5
TrustpilotAndy is extremely helpful, concise and targeted.
Andy was most helpful and thorough in his approach. I do believe he will be a good contact going forward.He made certain he had all my details correct and followed up immediately with an email. Very reassuring in this crazy market. Thanks Andy.
1/5
TrustpilotTerribly run company
I use them to manage my property for renting.Poor service. Tenants complain that it takes weeks to get a response. I don't receive communication, sometimes for 6 months on urgent matters.Neighbors file complaints about the property and Stirling don't resolve issues which leaves everyone unhappy.Avoid this company.Change from Townends to Stirling hasn't made a difference.
Hi Bobby, I am sorry to read that we did not meet your expectations. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time and we are extremely proud of our excellent rating and the feedback our customers regularly share. Regards, Amber
5/5
TrustpilotPleasant experience
Very pleased with the service from the Brixton Branch, especially Karina who is my allocated Property Manager. Very pleasant to speak to and has been informative regarding what is needed to know about letting my property, arranging contractors and ensuring all my paperwork is in order. Thank you!
1/5
TrustpilotIf you need water, avoid Stirling
This agency has left me without hot water or any water pressure at all for nearly 4 weeks now and have refused any kind of compensation or an update regarding a solution. The property is uninhabitable.
Hi Adam, Thank you for sharing your experience and I am sorry that you have felt the need to contact us in this way. Please contact us at help@stirlingackroyd.com so that we can address any outstanding issues for you.
5/5
TrustpilotGreat service for lettings
Recently letting a flat through Sterling Ackroyd, Donna was dealing with all the check in and check out admin and was fantastic. Her thorough knowledge of all that was required was really helpful and I would certainly recommend Donna to anyone looking for expertise in lettings.
5/5
TrustpilotStirling Ackroydd
Rahat at Stirling Ackroydd has been exceptional dealing with the letting of my property and has helped to make the process very smooth ahead of tenant move in. I would have no hesitation recommending them if you are thinking of renting a property
5/5
TrustpilotI would really recommend sterling…
I would really recommend sterling ackroyde they have been very helpful especially Georgia Buckle she is very pleasant and makes you feel at ease
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