Trusted Agent profile · Guildford
★★★★★
705 reviews across 2 platforms
188 High Street, Ripley, Woking, GU23 6BD, Guildford, GU23 6BD
Seymours's office in Guildford, at 188 High Street, is rated 4.3 out of 5 across 705 reviews on two platforms, including 62 Google reviews rated 4.9.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
1/5
Trustpilot2 weeks and counting too get the…
2 weeks and counting too get the deposit back staff went on holiday so wasn't chased up lack of communication and lack of management avoid if possible if they struggle to chase up the deductions on a deposit after two weeks can you imagine buying a property and then relying on them emailing solicitors ?
5/5
TrustpilotAmazing experience
Amazing experience We have dealt with Jonny 95 percent of the time , although contact with all of Seymours staff has been great. Jonny especially has been patient on viewings with us and kept us in the loop at all times. We cannot fault them. Every contact has been positive and helpful.
Thank you for your wonderful feedback Vanessa, we're delighted to hear that your interactions with Jonny and the rest of our team have been positive and helpful. We appreciate your kind words about Jonny's patience and communication.
5/5
TrustpilotWhat a great team
What a great team. From our initial meeting with Nick and John to discuss pricing and marketing through to day to day discussions pre sale with Sam right the way through to exchange and completion with Jenny, I found the whole team amazing. They made the whole transaction easy, and took a lot of the stress out the process. We will always be grateful to all at Seymours, but especially Jenny. Keep up the good work!
Hi Peter, thanks for the kind words. Thanks for choosing to use us, it's been great to work with you. Regards team Surbiton.
5/5
TrustpilotFound Seymours very helpful
Found Seymours very helpful especially Chris and Clive.Were prompt for viewings, friendly and were happy to help with any queries I had, responding to my emails promptly and keeping me informed all the way.Were most helpful when I wanted the flat cleaned before moving in. Liaising between myself as a buyer and the seller, great communication all round.
We're glad Chris and Clive could help with your journey throughout the process. It's great to hear that you found our communication helpful and that we could facilitate the cleaning of the flat before your move-in. If you ever need anything in the future, don't hesitate to reach to get in touch.
5/5
Trustpilot"Stressfull" or "Stressless"
Natalie engaged with me in October this 2021 regarding my property purchase. From the outset her professional manner, and commitment to supporting me was obvious from the start. I qualify this statement further because when Natalie said she would do something she did, and her communication was nothing short of excellent. Natalie also helped me with some issues prior to exchange of contracts & ensured I was happy, and indeed the other interested parties, never an easy ask these days. I have nothing more than positive feedback, and Seymours are very fortunate to retain Natalie as she is a great asset to the business. Thank you Natalie for making a very stressful event as “stress-less” as possible. I can’t recommend you enough, great experience supported by your determined professionalism.RegardsSteve Weild
What an incredible review Steven! These things always mean so much to the team and Natalie will be especially delighted to read your review. Thanks for taking the time and keep well.
5/5
GoogleAfter buying our 1st property in Send via Ben at Seymours in Ripley 15 years ago, there was never any doubt that we would use the office for our recent sale & luckily purchase too. Sam carried out the majority of viewings & was brilliant at giving feedback. Ben & Joe were fantastic at keeping us updated regarding the chain. They are professional & always returned calls & emails - they do not shy away from difficult conversations. I would have no hesitation to recommend Ben, Joe, Sam & the rest of the Ripley team to anyone selling or buying in the area
Thank you so much for taking the time to leave us a review and for your kind words and feedback. It was great to work with you again and we are delighted to have helped you with your recent sale and purchase and wish you all the happiness in your new place!
5/5
TrustpilotSeymours in Horsell (particularly Tom…
Seymours in Horsell (particularly Tom Biffen, Charlie Hanlon and Serena Provenzano) are a pleasure to work with. They make an efficient team which gives pragmatic and commercial advice and achieves agreed objectives in a cost-effective and timely manner. They are also very patient when it comes to shepherding clients through challenging decision-making!
That's great JT, thanks for the review. Communication for us is a really big thing but more importantly, we try to treat people the same way we would want to be treated.
5/5
TrustpilotI recently rented my first flat with Seymours
I recently rented my first flat through Seymours, and Olivia and Georgia were exceptionally helpful throughout the entire process. They guided me through every step, providing clear explanations and promptly answering all my questions. Their professionalism and support made the experience smooth and stress-free. Highly recommend their services!
Thank you for your fantastic review! We're thrilled to hear that Olivia and Georgia provided you with exceptional help throughout the renting process. Your kind words about their professionalism and support mean a lot to us. We appreciate your recommendation and are glad we could make your experience smooth and stress-free.
5/5
TrustpilotHighly professional and good knowledge of the local market
I was very pleased with the service that I received from Tracey and her team. The approach from Seymours has been highly professional and they have consistently provided honest and sensible advice, informed by their knowledge and understanding of the local market. Tracey secured a decent number of viewings and found me a buyer during a difficult period for house sales.
That's really kind, its been our pleasure helping you on the journey.
5/5
TrustpilotSo far so good
I had a great experience with Seymours so far. I've been shown many flats available for sale in Guildford area and put an offer on one.Jasper Cox is very responsive and helpful.I really like this estate agency.
We’re so pleased to hear you’ve had such a great experience with Seymours so far! It’s fantastic that Jasper has been responsive and helpful in guiding you through the process. We’re delighted to know you’re happy with the service and wish you the best as things progress with your offer.
5/5
TrustpilotGreat experience
Had the pleasure of dealing with the knaphill branch of Seymour’s and I would like to say that in particular Simon and jeff have been so brilliant and have done everything they could possibly have done to make our purchase go smoothly so a big thankyou from both myself and my husband.
Thank you Suzanne for your kind words. We'll be sure to pass on your appreciation to Jeff & Simon. If you need any further assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotAbsolutely incredible!!!
Absolutely incredible!!!After finding a house in September I called and first spoke to Yasmin. I have never spoken to someone so positive and enthusiastic. She booked an appointment and was there for the viewing. After viewing the house I explained that I have a house to sell in order to purchase. Yasmin said what became a regular word for her “no problem“. Yasmin came to the house with her colleague Luke. Both Yasmin and Luke were amazing in the advice they gave. Due to their dedication and professionalism the house was sold in 12 days and a price agreed on a purchase.Yasmin and Luke did everything to secure the house sale and purchase. Sadly complications arose but Yasmin and Luke did everything to reassure and help. I have bought and sold properties before but never has the support been so incredible.At any stage the guys were there to answer calls, emails, WhatsApp even in the evening.Thanks to Yasmin and Luke everything has worked out so well and we moved in before Xmas. I could write another 10 paragraphs to explain how amazing they are.Simply the best - cannot recommend enough 5 *
Hi Mohammed,What a lovely review, it's great that you've taken the time to write. I would like to be able to pass this on. Which was the office that's "absolutely incredible"?Best, Ian.
5/5
TrustpilotGreat service experience from Matt
Great service experience from Matt, Hannah and India on first viewing of a flat. Would whole heartedly recommend Seymour’s to anyone who is looking to move or sell. Thank you
5/5
TrustpilotExcellent Service From Seymours
Excellent service from Seymours in the letting of my rental property. Always helpful. Viewings were arranged with the minimum of fuss and I always got feedback quickly.The contract process was really smooth and straightforward with questions and issues resolved quickly.I have experience of other local lettings agents but in future I will only use Seymours.
Thanks Keith, It's fantastic to know that our team was always helpful and that the entire process, from viewings to the contract, was smooth and straightforward. We appreciate your loyalty and look forward to assisting you in the future. If you ever have more questions or need support, please feel free to get in touch.
5/5
GoogleWe had great help from Seymour’s with the sale of our property. There were alot of challenges and obstacles in the way (due to other parties) however Seymours was effective in managing them and communicating with us throughout the process. Sam was always available to chat things through and easy to reach. Thank you !!
Hi Lily, thank you very much for your kind words. It’s not always a smooth process but we are delighted to have helped you sell your property and wish you every happiness in the new home!
5/5
TrustpilotJoss is highly knowledgeable
Joss is kind, welcoming, highly professional and extremely knowledgeable. He is understanding towards confusing situations for the seller. Always happy to take one through anything. Has made this process easy and has kept me well informed. I would most certainly choose to sell with him again - 100%.
Haslemere is such a lovely place to live. I'ts been a pleasure to share the journey with you and thanks for the comments.
1/5
TrustpilotSeymours left us stranded when we had…
Seymours left us stranded when we had signed and paid for our rental property and everything set up, only to find out the owner had agreed to sell through ankther Seymours office post our agreement. An apology doesnt secure us a property. Very unprofessional to say the least. Our property was still be advertised after we had signed and paid. Not acceptable to say the least
2/5
TrustpilotPoor Service
Throughout a three year rental, all admin for problem resolution was with the tenant with lack of support from the agency. A shattered window remains unresolved after nearly 4 months with blame attributed to the external contractor they selected. After ending the tenancy the viewings process for new tenants involved daily emails from multiple team members requesting access within 24 hours
Thank you for the review, we are sorry to hear of the issues you experienced. We have reviewed all our properties to contact you directly, but have been unable to confirm which tenancy this relates to. Please may I ask you to contact us directly at lettings@seymours-woking.co.uk to provide some additional information, so we can assist further.
5/5
TrustpilotJoss is wonderful
Joss is wonderful. He was kind, polite, informative, professional, helpful and went above and beyond on numerous occasions. Has a great sense of humour when needed too! I can’t recommend him highly enough. Absolutely 💯 'ten’ stars 🌟 😊.
Thank you, Miss Seymour! We're delighted to hear that Joss made such a positive impact. Your recommendation means a lot, and we're thrilled he could provide the support you needed.
5/5
TrustpilotSeymour's have been great from start to…
Seymour's have been great from start to finish, the communication has been excellent and I feel that I have been supported throughout my selling and purchasing experience with them. What has been really helpful is having a client relationship manager (Krisy) who co-ordinates everything for you, speaks to all parties in the chain and takes the stress away. She has been a great source of information to me and I would 100% recommend and would not hesitate to use in the future
Thank you for your kind review Christine. We're glad to hear that you found our service professional and friendly. We appreciate your feedback about our communication and no-pressure approach. Your recommendation means a lot to us.
1/5
TrustpilotAvoid for your own safety
Like many of the other rental customers who have left reviews I urge you never to rent through this company. We repeatedly reported maintenance issues that they took no action on, including black mold. This had a major effect on our health. Their own workmen recommended works that would have resolved that problem, and were ignored. When we moved out, they tried to charge us for issues that were noted on our move IN inventory, issues that we had reported and they had not fixed, and imaginary things like furnishings in an unfurnished flat. I have rented two flats from them in the past and at both, when it came to viewings for new prospective tennants, they let themselves in without permission- at the first property they let themselves in while I was in the shower after turning up 45min late (thus we assumed the visit was cancelled), at the second despite reminding them of this incident and stating that I was super anxious about it happening again, they did it again. We ended up barricading our front door to feel safe enough to wash or sleep. They are dishonest and disrespectful, they fail entirely to communicate with each other, and they try to take money they are not entitled to. Avoid like the plague, especially landlords who may end up liable to their tenants for the harm Seymours cause with their negligence, as they are openly planning to rent the mold-infested flat we have just left out again untreated and not-redecorated. It can only be a matter of time before someone dies from their negligence, don't let it be you.
Thank you for taking the time to share your concerns. We are very sorry to hear about your experience and take these matters seriously. To help us investigate further, could you please confirm which of our offices you rented through?We’d like to understand what happened and address this properly. Your feedback is important to us, and we are keen to resolve this issue.27/11/24 Update reply.Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience and want to reiterate that we take all feedback and reported issues very seriously.Since our initial response, we have undertaken an internal investigation using the information provided in your review. Unfortunately, we have been unable to locate any records relating to your tenancy or the issues described, and none of our team members recall the events mentioned. Without further details, we are unable to corroborate the claims made in your review, leaving us to believe it may not represent an accurate reflection of our business or practices.We are keen to resolve this matter appropriately and encourage you to get in touch with us directly to provide the necessary information to assist our investigation. However, if we do not hear back from you, we will have no choice but to escalate this and report the review to the platform administrator, as we are committed to ensuring all feedback is genuine and fair.Your cooperation would be greatly appreciated, and we hope to hear from you soon so we can work towards a resolution.
5/5
TrustpilotAmy has been fantastic throughout the…
Amy has been fantastic throughout the whole process, very through explanation on the options I had right from the start and how long each would take to get to completion. Amy has always been very responsive, Dan was also within easy reach to help out. Thank you very much guys.
Thank you so much for your kind words Gabriel. We're thrilled to hear that you had a fantastic experience with us. Providing a thorough explanation of your options and keeping you informed about the process timeline is a priority for us.We're delighted that Amy and Dan were responsive and readily available to assist you. If you ever have more questions or need assistance in the future, don't hesitate to reach out.Thanks again for choosing us, and we appreciate your positive feedback!
5/5
TrustpilotGood experience
Good experience. I needed to find a 4 bed detached property in lightwater quickly. Jonny showed us round 3 suitable properties at short notice. They all matched our requirements and I put in an offer on one, which was subsequently accepted. Jonny was polite and personable throughout, plus he was very knowledge about the local area.
As they say Rob, knowledge is king. We've been a part of the neighbourhood for years, we don't just know the houses and the people that live here, we also the best places to eat, drink, exercise, shop and learn. Thanks for using us and always stick your head to say hi when your passing. Keep well.
5/5
TrustpilotA massive thank you to Caroline and the…
A massive thank you to Caroline and the Seymours team, you have made the process of buying our first home just that much better! We highly recommend Seymours to anyone looking to buy or selling their house - excellent communication, super responsive and always willing to answer even the smallest questions.
Wow, what an amazing shoutout! A massive thank you for choosing Seymours for your first home adventure! It means the world to us that you had a better experience, and we're thrilled to hear you appreciated our communication and responsiveness. No question is too small for us, we're always here to help!If you ever need anything down the road or have more questions (big or small), don't hesitate to reach out. Wishing you all the happiness in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
