Savills Guildford reviews

★★★★★ 5/5

Trustpilot

A Huge Thank You for 5 Star service!

We approached Mike and Francesca in December to register for rental properties and even in a market distorted by Covid, that was proving so challenging with very few properties that were suitable for us coming on to the market, by early January we had secured a great place with the space we needed and the location we wanted! Mike went over and above, his attention to our application was first class and we wouldn't have secured it without the critical line of communication he built up between us and the landlords and then latterly with the referencing team. This level of service has continued now that we have moved in, with any issues (and there are very few!) being attended to promptly. We would highly recommend Mike's and Savills service and can't thank them enough!

David · 24 February 2021

★★★★★ 5/5

Trustpilot

happy client

i was very impressed with the promptness of Georgina and her team,effectiveness and excellent attention for resolution of issues ,,and importantly for focussing on viewings until a suitable tenant was found.I am extremely happy with the service and happy that i switched from KF for exactly the opposite reasons.

Androulla · 9 November 2020

★★★★★ 5/5

Trustpilot

Savills Waterloo Lettings

I’ve dealt with Laura Bushell and Mark Fell in the Waterloo lettings office of Savills for several years now, and have always found them unfailingly helpful and knowledgeable. I wouldn’t hesitate to recommend using them either as a landlord or a tenant.

Gill · 2 March 2022

★★★★★ 5/5

Trustpilot

Thank you to Savills Tunbridge Wells…

Thank you to Savills Tunbridge Wells for the sale of my apartment They were all very professional and attentive throughout the process from marketing to securing a saleI would recommend Savills to anyone considering selling a property and a special thank you to Natasha and Becky

A · 1 July 2021

★★★★★ 5/5

Trustpilot

Savills have looked after my property…

Savills have looked after my property for 5 years before I took it back. The team were great from Richard and Ailsa to Sarah and Blake. They have always gone over and above to help me navigate being a landlady until I got back into my flat. I will miss their support and advice.

Dr · 15 October 2024

★★★★★ 5/5

Trustpilot

Help when most needed

We recently were about to change over our tenants in early October. Unfortunately at end of September our apartment was flooded after a storm along with several others in our block. As an absentee landlord Savills really helped us with getting access, liaising with tenants and helping us with the freeholder for repairs

Neil · 29 October 2024

★★★★★ 5/5

Trustpilot

Excellent all round

Alicia and her team are the best agents I have dealt with. They are detailed, caring, thorough and actually have some care for you as a client. It has been a pleasure dealign with them though the sale process.

RR · 13 July 2022

★★★★★ 5/5

Trustpilot

Amar Ashton was extremely helpful…

Amar Ashton was extremely helpful during a very lengthy sales process. Amar did all that she could to resolve questions and support all parties move during a complex situation. She really made the difference for us in the move we made.

Richard · 11 April 2022

★★★★★ 5/5

Trustpilot

James Eastaway from the Stamford branch…

James Eastaway from the Stamford branch of Savills provided exceptional levels of service.From arranging safe and secure visits to properties we were interested in all the way through the negotiation and sales process James was first class.Thank you James, you are a real asset to Savills estate agents.

GC · 7 January 2021

★★★★★ 5/5

Trustpilot

Property Manager Experience

My experience throughout my one-year Savills mamanged tenancy at Television Centre has been nothing but professional and positive. Especially my property manager Lauren Sullivan has been incredibly fast to reply to any queries and assist with any issues that came up. Her tone was very friendly and I always felt taken care of. You will be in good hands.

Moritz · 17 August 2023

★★★★★ 5/5

Trustpilot

Always great service.

I always find Sandy and the team at Savills to be incredibly helpful and a pleasure to deal with. All the team have a great deal of experience and really make the process go smoothly, and always help out in any way they can. 100% recommend.

Emma · 8 June 2021

★★★★★ 3/5

Trustpilot

[Resolved] They don't uphold their legal obligations.

Staff were really helpful at the beginning, giving us all the information we need to make a reservation. However, we ended up cancelling the reservation during a 14-day cooling off period. The development is 345 Park Place.This was over 45 days ago, and we still don't have our refund back! They simply don't uphold their legal obligations! Think a thousand times before engaging with Savills in any shape or form.--UPDATE: For full transparency, I have sent them further information about my case to the email they provided below on 14th of March 2023--UPDATE (moved the rating from 1 star to 3 stars)They did get in touch with me and established a direct connection between me and the builder, which resolved the problem quickly and I have received my refund.

Yahia · 15 March 2023

★★★★★ 1/5

Trustpilot

Savills is not a reliable company.

We decided to buy an apartment through Savills (Brighton). However, we were considered unreliable buyers; Savills refused to sell us the apartment, but they guaranteed the return of the deposit. More than two months have passed after their decision, but the deposit (£1000) has not been returned to us. We asked multiple times with no replies. We said we wanted to file a formal complaint; we have been ignored. So maybe it's not us, but that Savills is not a reliable company.P.S. And another important indicator of Savills’ attitude towards customers is Savills' responses to negative reviews. The responses are all the same, such as: «We are sorry to hear of your experience with us, and we would like to investigate. Please email further detail to _____________ so we can look into this». Therefore, the client is treated as an impersonal being, without them considering that they need to provide a personalised response and, perhaps, a response that states they would like to discuss and resolve the issue in a personal and professional manner. Therefore, employees of Savills, I recognize that you are obviously too busy to consider responses to annoying clients. I have tried every means to get in touch with you to resolve this, but I am getting nowhere.

Marina · 14 March 2023

★★★★★ 5/5

Trustpilot

Millie Willsmer made the whole…

Millie Willsmer made the whole experience of selling a house as easy as possible and took away many of the stresses that can come with the process so that we could focus on the rest rest of life safe in the knowledge that we were in great hands. Personable, professional and someone we would highly recommend

Nick · 23 October 2023

★★★★★ 5/5

Trustpilot

Nice and helpful

I really appreciate Jess Exley, who had helped me a lot during my flat hunting process. I intended to get a flat before arriving UK. Jess was patient enough to answer all my questions and provided useful information before I made my decision.

Becky · 12 November 2021

★★★★★ 5/5

Trustpilot

Flawless service.

At the risk of making this review sound like a cliché, this is what perfect customer service feels like. The entire rental process was an order of magnitude better than what we could have expected - Savills have really thought it through to perfection. Thanks Georgina & the team!

Mykola · 29 June 2020

★★★★★ 2/5

Trustpilot

Important information disclosed during property purchase

I completed a flat purchase in City Centre of Bristol a year ago. Savills were the agents. Unfortunately I have been left with bitter feelings about this purchase as the agent was trying to rush things and kept getting frustrated when I was asking reasonable questions about the property. What has disappointed me the most, is that 1. When I was shown the flat and had been given initial information, I was falsely informed about the ground rent and leasehold remaining years 2. The agent failed to inform me about a very critical piece of information, the fact that there was a high pending charge for the flat, in regard with big damage occurred in the common heating system during the previous years. During the purchase I was constantly asking information that as it's proven now, were kept from me because they were related to this big hidden cost. I regret backing off on this one, due to the Savills agents' pressure and now it is a cost that although it's still big and unexpected, it would cause me excessive lawyer fee as well if I decide to dispute. But my point here is that the agent, put a lot pressure on me and none to the lawyers of the seller to provide correct information and I feel played. 3. The agent never showed me the whole development and was obviously ignorant of a lot of the facilities and the existing tenants' association which could have helped to answer lots of my questions (or probably deliberately avoided to bring too much in light) . They seemed good enough to show someone around the property but held or shared none of the important information. As a buyer, this is critical attitude that I would look for to an agent. Savills just don't feel trustworthy for me and I would not be choosing to work with them in future if possible.

CHRIS · 20 February 2023

★★★★★ 5/5

Trustpilot

First time buyer- I was in very good hands.

Kealey was an amazing support all the way through my buying experience, from the initial views through to final completion. It wasn’t the easiest journey and as a first time buyer she really reassured me and went above a beyond to support me as a buyer. I’d highly recommend her.

Angela · 19 February 2024

★★★★★ 1/5

Trustpilot

The worst experience I’ve ever had with a letting agent - stay away!

Over the past two + a bit years I have experienced shocking treatment from the Savills Guildford Branch as both a landlord and tenant.I rented a very expensive property from Savills for which I have paid a six figure sum in rent over the two years. Despite this the property was not fit for purpose. Integral and material issues such as functioning gas hob, functioning heating, water, locking doors, plumbing, lighting, safe / clean outdoor paving stones, doors being water tight to prevent rain pouring in when we had heavy rains (to name a few) were left unresolved for many months. Despite paying a premium rent for the house I was treated like a nuisance. We experienced broken heating and water for months. The plumbers they engaged caused 3 leaks (water pouring through the roof), faulty toilets that could not flush, hot water that either would not heat up at all or would be scalding boiling hot water, radiators that would not turn off in the height of Summer, heating that would regularly fail, doors that would jam and not lock and/or open or close, outdoor paving stones beside the pool so filthy and unclean which they refused to have cleaned. This list is the tip of the iceberg in terms of the problems we had with the house. The letting agent was condescending and rude. Completely disinterested and unbothered whenever we had yet another recurring issue with the house.I escalated the problems to her line managers who were equally disinterested. All they wanted was to keep the landlord happy because he “rents out a number of properties with us” and they didn’t want o bother him - rather than make sure the home was fit for habitation.For the first year of our tenancy Savills also managed the property I own but they were so useless and rude to my tenants that I had to take over the management of the house myself after one year. Since vacating the property a month ago trying to retrieve my deposit from them has been a complete debacle. Last week I was told it was being paid out and I was to wait 5 working days. I duly wait the 5 working days and then I was told yes it’s on its way. Today I’m told they need a letter from me. I provide same letter and tonight I check my bank account and find ‘lo and behold’ the payment has not been made. This is truly the final straw. This type of treatment should not be allowed. No-one takes any ownership nor seem interested in providing a semblance of customer care. These people do not care one jot about their tenants. I believe that they only care about the top 1% who are paying the very top price in rentals. We’ve paid a six figure sum to them over the past two years but that’s clearly not enough - they absolutely could not care less. I strongly urge you to stay away from these people at all costs. They will rip you off, charge a fortune and provide no service in return. If you’re a tenant they will do all they can to avoid essential repairs as much as possible, they are rude and want to pocket their payments providing the least amount of assistance and service. I would give a zero if I could. I shall NEVER use Savills again and will NEVER buy or let via them again out of point of principle.

Laura · 15 February 2023

★★★★★ 5/5

Trustpilot

It was a pleasure working with Savills…

It was a pleasure working with Savills to sell our house from a distance during an uncertain and challenging market in 2024. Our main point of contact was Felicity Walker, and we were impressed by her experience and local knowledge as well as her insights into the general housing market and the current economic climate. Highly professional, yet friendly and approachable, she took time to understand her clients’ personal circumstances, needs and preferences, and had a realistic and fair approach to buying and selling. Her perseverance and pragmatism in the face of occasional setbacks was most reassuring. The team as a whole were extremely helpful in arranging access for general maintenance, surveys, safety checks, etc. Communication was excellent and there was always timely feedback regarding viewings and buyer interest.

Jane · 18 December 2024

★★★★★ 5/5

Trustpilot

Charlie was quite excellent

Charlie was quite excellent. She handled her client with skill throughout the extended transaction and kept close to both the client and the various lawyers involved. I doubt the sale would have gone through without her tact and perseverance.

David · 2 May 2022

★★★★★ 5/5

Trustpilot

Perseverance pays off!

We were fortunate that it fell to Troy Budd to steer the sale of our property in Stoke Bishop, Bristol. The housing market was becoming increasingly sluggish, with the number of viewings declining. We also lost about 5/6 weeks when a 'prospective buyer" wasted our time, and Troy's, and then just walked away! Troy persisted and a previous "viewer" renewed his interest and, when we least expected, Troy's efforts were rewarded when, unexpectedly, exchange of contracts and completion were accomplished in quick time and the sale was concluded. Much due to Troy's perseverance and persuasive manner. Our sale was due, in no small part, to Troy's efforts in a difficult market.

John · 17 December 2024

★★★★★ 5/5

Trustpilot

We recently completed a purchase where…

We recently completed a purchase where Savills were the seller's agent represented by Joshua Holder. Savills and Josh were very proactive and great throughout the process. Josh particularly was very skilful in managing the negotiations to a successful outcome.

Chris · 22 April 2022

★★★★★ 5/5

Trustpilot

Going the extra yard!!

Sarah Hunt is an exceptional negotiator and resolved issues which had the potential to derail our sale. She is a great communicator.Sarah goes that extra yard undertaking tasks to ensure a sale stays on track.We would recommend her to everyone.

Customer · 1 March 2022